Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$827||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines has waived its change and cancellation fees on flights from Florida to Coxen Hole. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Cons: "4 hours delay"
Cons: "that we could not recline the chairs, there were no entertainment available, that the flight was delayed 2 hours, sorry to complain but this was the first time, Avianca failed overall."
Cons: "The aircraft for the route Miami-Bogota was not in good shape. The business class didnt have any entertainment on board, even though food it’s ok. I’ve been in other airlines and the services on board, as well as the seats are in better shape."
Cons: "Flight delayed"
Pros: "Comfortable chairs great staff"
Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"
Pros: "Good flight. Met expectations."
Cons: "Flight was overbooked they had my parents wait for more than an hour between phone calls from Miami to bogota to find out what they can do they end up giving them an stand by ticket for one of them I bought their tickets on May to be sure that they will have a good experience and not inconvenience, after express my dissatisfaction to the front desk attendance she went to speak to a supervisor and finally give us a solution accommodating them and a different flight and different airline making us wait extra 2 hours."
Pros: "The food , the service and the movies !!! Great selection"
Cons: "Nothing, everything was perfect"
Pros: "Left on time. Arrived 10 minutes early. Boarding was efficient."
Pros: "Entretainment was the only part that i will recommend"
Cons: "They wake me up like 20 times, they didn't have covers for all the seats, i only ask for a flass of water during the breakfast and they told me to go to the back and take it by myself. They didn't let me know that any seat of the row i was in didn't pull back, they also wake me up to open the window.... Overall the worst experience with a mayor airline... Im worried i have to go back home with them."
Pros: "Seating arrangement in spacious, the touch screen entertainment is great, and i love how avianca still gives free food"
Cons: "Nothing, had a great experience"
Cons: "The plane was cancelled and we where re-routed to bogota and then the plane arrived late in bogota and we missed the flight to Cartagena. We had to stay overnight in bogota. A mess. Horrible service"
Pros: "Very friendly crew. Great movies and music. Clean."
Pros: "The crew on flight AV3 on July 11th was fantastic."
Cons: "They did not have my name for the vegetarian meal option, which I selected during the booking process. In order to fix the problem they gave me a crew meal. The crew was very attentive to this situation."
Pros: "Entertainment System, On-Time Flight."
Cons: "As with any airline, no room in coach for tall individuals."
Pros: "It's was nothing extraordinary"
Cons: "Not individual TV"
Pros: "TV screen was very nice. Roomy seats and good food."
Cons: "we still havent take. iff"
Pros: "SUPER IMPRESS!!! Costumer service was awesome flight amenities were great"
Pros: "The service is great, the staff is very warm and polite! Definitely a plus!"
Cons: "The food is HORRIBLE I didnt like that some seats (on the same row) had pillows and blankets for some and not for all... arent we all in the same class? The amount of miles is a joke. I fly with copa from Panama directly to Miami and I get 1161 miles, here, I flew from Panama to Colombia (1hr) to then go back up (passing thru Panama again) which means 2 more hours of flight and the total amount of miles from Panama to Miami with avianca is 967."
Cons: "There wasn't blankets for all the passengers so I was freezing just because."
Pros: "THE SERVICE WAS VERY GOOD"
Cons: "My seat did not recline"
Pros: "My flight from MIA to Bogota was rerouted to Lima Peru after missing my flight and I was given first class which was quite an unexpected but appreciated upgrade. I ended up having to stay over night in Peru due to that flight being delayed in MIA and the hotel was top of the line. My flight from Lima to Asuncion was nice and very appropriate"
Pros: "Smooth flight & great movie"
Cons: "The food was horrible. Avianca has decreased it standards in the food area."
Pros: "Avianca was on time"
Cons: "The food coulb be better"
Pros: "Good food. On time"
Pros: "Amazing AirBus! Great service, îm satisfied with Avianca."
Pros: "Que mejoren un poco la comida"
Pros: "The enterteinment sistem"
Cons: "That the flight was delay and they did't say anything"
Pros: "Todo en general es muy bueno, fue el vuelo mas puntual que he realizado"
Cons: "La comida puede ser mejor"
Pros: "Los aviones son modernos y bastante cómodos."
Cons: "No habían suficientes frazadas para entregar a los pasajeros. La tripulación ni hizo su trabajo completo. No recogió los asafates, una vez terminado el servicio de cena y no ofreció, ni agua, previamente y ni Cafe, después."
Pros: "It is a pleasure to flight with Avianca Aerovias, always on time and the crew was very professionals."
Pros: "Very comfortable plane. The captain were very informative at all time."
Cons: "The staff were very unprofessional from the counter where we were overcharged for extra suitcase to the crew in the plane who were not attentive at all, specially to my 92 years old mother when she requested for assistance to set the screen or to openned the snack bag. Food were so small portions."
Pros: "Avianca an excelente company"
Pros: "Plane was new."
Cons: "Crew were not all bilingual."
Pros: "Being stressed out after my gate was changed."
Cons: "The complete waste of money spent on this GIG trip because my gate was changed and I missed my flight."
Cons: "They were rude. Acted like they were better then everyone else."
Pros: "Miami, USA"
Pros: "Even thou it was a small airplane, the amenities were still very good and always on time with the departures and I even had the choice to move to the window sit."
Pros: "Good service (on-board and at the airport)"
Cons: "The boarding took more than an hour. The flight departed 1:30 hs. later."
Pros: "the flight was in time ,and the service excellent in counter and during flight,"
Pros: "friendly and polite."
Pros: "Flights always have comfortable seating and good entertainment options."
Cons: "No English was spoken during the boarding process - a fellow passenger told me when to board. No English was spoken when the meal was served - a fellow passenger helped me choose my meal. No English Customs papers were available. Really???"
Cons: "They are late and they do not care inconveniencing the passenger"
Cons: "2 hour delay due to mechanical issues on plane requiring reboarding to new plane. Damaged our luggage as well"
Cons: "More leg room, wider seats."
Pros: "Both of my flights boarded and left a little early. This is so rare and minimizes stress."
Cons: "There were no snacks available"
Cons: "As we landed in MSP my young son got sick. There was not a vomit bag available in our row. We cleaned it up the best we could. I told the gals as we exited and they were sympathetic. As my husband exited he heard them say. Well that’s lovely...I sure wasn’t impressed to hear that."
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The planes are old and poorly maintained. No longer a viable option to fly."
Pros: "We chose this flight as it was a direct flight from MSP to Anchorage. Takeoff was just slightly behind schedule, maybe 25 minutes or so. We were only 15 minutes behind on arrival. We were given beverages a few times during the flight."
Cons: "Did not like the long lines at the check in counter. They need to hire more people. I don’t like when we board and then are not able to get up into the sky for some time. Then they expect people who have been waiting on the plane to not need to use the restrooms. “The pilot has not turned off the seat-belt sign yet” is true, but also you boarded us late and then couldn’t get up into the air right away. Also, our checked bag didn’t arrive with us. We’re waiting to here if it was lost or not."
Pros: "Great service, friendly, helpful staff."
Cons: "No snacks unless you purchase them. No entertainment"
Pros: "Left on time. Very nice people at check in."
Cons: "Baggage fee, seat fees, very cramped seating, no complimentary food, flight attendant Nicole, very snooty - never smiled, bordering on rude."
Pros: "Late nite flight. Crew was excellent. No fuss..Just the way it should be!!"
Cons: "Old seats, with no room on sides."
Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"
Cons: "45 min. delay waiting for connecting flight from New York. Realize the weather was bad out east so can understand that."
Cons: "Both flights to and from MSP were 2 hours late taking off. To make matters worse, we boarded on time and had to sit in the plane on the tarmac for two hours. There were no services (drinks, snacks etc.) provided during these two hours while we sat on the tarmac. The explanation on my second flight was that they were waiting for paper work and the bags to be loaded. It definitely doesn't take two hours to load bags and finish paperwork! I will not be flying Sun Country again."
Pros: "Was not offered accommodation due to their flight delay, which made me miss my connecting flight. Young woman alone in Minneapolis without any help or guidance, very uncomfortable expirience."
Pros: "First timers on Sun Country and we will definitely use them again, all around class act! Thank You"
Pros: "Window seat, slept all the way."
Cons: "Too many large carryons. Slow everything down."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "I was upgraded to first class for free!"
Cons: "The thought I may have to check a carry on bag. They announced that they will do this if enough don't volunteer."
Cons: "Poor seats, no reclining. No head rest. Most uncomfortable flight ever. No WiFi. Ran out of dvds for movies before row ten. Offers nothing! If your going to be a budget no amenities sure line ADVERTISE IT! Don't fool people. Never again!!! Terrible"
Pros: "Upgraded to First Class for free because of military, it was nice because I was already having an awful day leaving family and heading back to base so this was fantastic and exactly what I needed"
Cons: "The first flight I had was a coach seat and it wasn't very comfortable."
Cons: "We were an hour late taking off because the pilot waited for a late passenger causing us to miss the take off firm which I feel was unfair to the entire plane who all boarded on time."
Pros: "The people on the plane was great"
Cons: "The people at the ticket counter and gate liked their jobs as the were talking down to the customer and not to the customer"
Pros: "Crew was excellent. Boarding was efficient. Didn't try the food but sounded good."
Cons: "Seats are thin. Tough to sit for a long trip. Would like to get some wifi. Some of the first class seats went unsold - lower the price as you get close to take off. They by $10 every 5 minutes until sold. Extra revenue for the airline."
Pros: "Very easy. No hassles. Helpful crew."
Pros: "Overall it was fine, got me from point a to b."
Cons: "Boarding was a bit slow Uncomfortable and cramped seats No food provided for free No free entertainment Screaming baby behind me Kind of frustrating that I paid $25 to check one bag, then because it was full they were offering to check people's bags for free at the gate..."
Pros: "Always love Sun Country! Much better prices then most, service is always great (Midwest nice ;) and Terminal 2 is effortless to get through! Also got the NICEST lady on the phone when calling with questions prior to leaving, you guys are all around wonderful!"
Pros: "People are friendly, it's clean, you feel safe, can't complain."
Cons: "Boarding felt disorganized and unusually long lines to board - security was also ridiculously slow at JFK. Slowest I've ever experienced."
Pros: "Friendly staff"
Cons: "Delays after delays"
Pros: "I like the how the crew come back and everyone if they refilled on our drink"
Cons: "The thing that I don't like no snack to go along with our drink. Over all it was good flight and it was on time no delayed and it was my 1st time to experience in Sun country flight."
Cons: "I was surprised there wasn't wifi available onboard. I know sun country is working on it. I won't fly it again until wifi is available."
Pros: "Everything went slick as a whistle. Definitely will book thru kayak again."
Cons: "Slow service. Dated plane."
Cons: "Upon arrival, we had to wait about 30 minutes waiting for a gate to be open so that we could deplane."
Pros: "The fact that they took my carry on for free. And also, the hostesses are very great"
Pros: "Quick lines, friendly staff and cleanliness for great pric"
Cons: "Food was awful and entertainment wasn't good either."
Cons: "Changed our seat assignments w/o notifying us. Brought it to their attention and the desk clerk changed them for us; however , when they reassigned seats,once again screwed up. Seats she said were available weren't. My wife is tall,has long legs and needs the extra leg room , particularly on a trip of several houers."
Pros: "Price of tickets"
Cons: "Smells on the plant"
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "I like that they are a no-frills airline that doesn't charge for a carry-on or seat assignment like some other comparable airlines."
Pros: "Crew was friendly and professional and helped people with their bags. There wasn't a big difference between this airline and other bigger airlines. Some flights will be better than others depending upon the crew and passengers and weather, but passengers are packed in one lost all the flights."
Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Pros: "Flight was right on time and attendants were awesome."
Pros: "All other aspects of a flight"
Cons: "The girl behind me constanly kicking my seat !!!!!. Never been so annoyed in my life."
Pros: "Ontime flight departure"
Pros: "The ticket agent was efficient and welcoming. The pilot spend time personally in the cabin to welcome and inform us of the flight time. It was a quiet and uneventful, restful flight."
Pros: "The flight was inexpensive."
Cons: "We sat in the terminal way past our boarding time because the crew decided to take a photo op. That's pretty careless."
Pros: "Lots of space in the seats (not exit row or preferred, just plain ol' coach)"
Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Pros: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Cons: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Pros: "Friend service"
Cons: "Food, seat comfort."
Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."
Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."
Cons: "Crampt space, cold cabin"
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Cons: "Delayed due to malfunctioning plane"
Pros: "The kind staff made the flight more bearable."
Cons: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."
Pros: "All the trip , not my food selection"
Cons: "6L to close to the galley"
Pros: "Confort and good treatment."
Cons: "I didn’t have the opportunity to chiíes seats."
Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."
Cons: "It was horrible. Almost 3 hours delayed"
Pros: "The flight was good. Takeoff and landing were great. Service in flight great."
Cons: "The online safety show didn’t work. They started it several times, then did it in Edson. The overhead reading lights flashed on and off periodically making me a bit concerned about the electricals. Our main piece of luggage was sent on a different flight. It took us over an hour to locate that had happened. We waited at the distribution point. We got one Piecebut not the other. After all we’re taken from the belt we went in search and found it."
Cons: "Dinner was so so but nice and hot. The breakfast in economy class was awful. The apple and cinnamon cake had too much cinnamon and left an aftertaste. The yogurt and granola was ok but not everyone has a yen for either of them. The dried apple and berries were too sweet. All in all we found this meal to be unsatisfsctory. The staff had only the most necessary contact with us which was to serve and remove trays and garbage."
Pros: "Our trip home was pleasant. Staff was very nice. No problems boarding. Overall enjoyed the flight."
Cons: "Can't say there was anything that i didn't like."
Cons: "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Food and a/c"
Cons: "Two hours delay."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."
Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "Very nice staff"
Cons: "Pretty much everything"
Pros: "Good meals"
Cons: "Could not get seats together with my husband"
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Cons: "It didn't happen"
Cons: "Didn't happen"
Pros: "Excellent entertainment options"
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Cons: "Liked it all."
Cons: "All. The worst airline in the world"
Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "That it got cancelled"
Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."
Pros: "economy plus legroom."
Cons: "actual reclining seats, edible food, broader movie selection and newer films.,"
Pros: "Food and entertainment"
Cons: "Flight was delayed due to weather"
Pros: "Nice Flight Actual flight was smooth for the most part. We saved time and arrived at Narita 45 minutes early."
Cons: "The food was awfull!! To put it mildly, every meal was simply low standards and tasteless."
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Cons: "I had ear ache probably caused by the pressure"
Pros: "The soda"
Cons: "Crazy lady sat next to me complaining about noise"
Pros: "On time"
Pros: "Mechanical, then radio, then pilot issues, then crew, then rescheduling and canceling flights."
Cons: "Pretty much nothing great about this airlines besides the fact that it makes other airlines look good in comparison to itself. I now fully appreciate Asian and middle eastern airlines which not only provide good service but actually do the one thing you pay for, get you to your arrival spot. I'd rather eat a box of tacks than fly with United again."
Pros: "Everything about the flight and process was very efficient and very comfortable. The flight attendants and crew are always so friendly on United flights! My favorite airline!"
Cons: "It nwas a very good trip excelent Paula Montero"
Pros: "The crew was too nice and it was really comfortable trip"
Cons: "Poor leg room and elbow room. No drink service just water, unless you were in First Class. I thought I was flying United? Unfortunately the voice of the flight attendant blared through the speakers and she said that there was nothing she could do."
Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Pros: "I liked that everything was on time and there was no hold ups"
Cons: "Food ...... Did not purchase so can't say anything about it but no one minded if we brought our own. No problems"
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Fast flight"
Cons: "The rain slowed the flight for 30. Minutes no way to contact spouse"
Pros: "Very clean and friendly"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Pros: "Flight and United's new seats are fine."
Cons: "Houston airport closes up shop at 11pm, and they only have chairs with the fixed arms that prevent anyone from laying out on them. LISTEN UP AIRPORTS! the only people overnighting in your airports are people have to wait to a flight in the AM. It's not like we want to live there - we're tryig to ger somewhere else. Even the damn Club lounges close. No 24 hour clubs like at other major airports."
Pros: "Flight status on time"
Cons: "Weelchair service is bad"
Pros: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Cons: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."
Pros: "I liked the selection of food and drink items"
Cons: "I had seat 22f I think the next time I fly, since I haven't for awhile I will upgrade to something with more leg room because I am 6' tall and had a large person sitting next to me so I was a little bit cramped for space"
Pros: "I like that they had the zones set up so there was not a huge mob all waiting and having to fight through everyone. I liked that the flight had tv monitors and was able to have some entertainment for the 2hr + flight. The crew was helpful and polite."
Cons: "I didn't like that the price for the entertainment was $7.99 it would be nice if it was free or a little cheaper."
Cons: "Getting home late after an already long travel day."
Pros: "I liked Salt like city, Provi, Sundance, Park city"
Cons: "but the united service is terrible, they cancelled my first flight an nobody offer a solution, i only can get ther because I called to the United call center on time... They move me to Delta, so much better"
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "It was a nice plane, comfortable,the crew was friendly"
Cons: "Crew was late die to traffic which delayed or trip by almost an hour. They should leave 2 hours early like we passengers do."
Pros: "The safety videoing ."
Cons: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."
Pros: "Very kind employees, was able to get last minute tickets at a reasonable price, entertainment on the first flight"
Pros: "The crew was pleasant and they came by a lot to give you water for the most part"
Cons: "The seat didn't recline in my row so was uncomfortable... Besides that no real complaints. Just average."
Pros: "Smooth, fast, nice crew."
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Pros: "Flight crew was good"
Pros: "New plane. Flight attendants were super friendly."
Cons: "No complaints"
Cons: "For starters...um ranch pretzel snacks? Weirdest snack ever and so tiny it was ridiculous. It took about an hour after take off to get the snack, and almost another full hour to get the drink. Too slow!! The seats are very cramped compared to jet blue. I paid a lot of money for direct TV thinking I could start a movie from the start. You can't, and there wasn't a thing on TV that I wanted to watch. On other flights for the same amount of money you can buy a premium current movie. Or you can fly JetBlue and get the TV free. One of the flight attendants, bless him, was mentally challenged, and I mean literally. He was sweet and it's nice he has a job, but he didn't know what I was talking about when I asked him if I was on a flight that had an onboard library of movies once you connected to the airplane wifi. It was frustrating trying to talk to him. I had onboard a purse to stow under my seat, and another purse, that was brand new that I needed to stow overhead. I asked another flight attendant to help me stow it overhead where it wouldn't get crushed. She showed me a spot where it was pretty much getting crushed. Since it was new, it would have been really nice if she put it in the nice closet that is usually up front on planes. I've been flying my whole life and once or twice I've been accommodated with the nice closet. That's all folks!"
Pros: "Visiting the country for a two hour flight you could have offered free wifi"
Pros: "Getting back on board and continue will my flight."
Cons: "Waiting hours to reboard."
Pros: "Friendly service from flight crew."
Cons: "Didn't like being seated away from my cousin, or the excessive delays during my layover. I definitely didn't like the cleanliness of the planes or the airport facilities. Alot of things were lacking in comparison to my to Miami."
Pros: "The new inflight entertainment worked great. Lots of great options"
Cons: "Paid extra for exit row seats. The plane was late so i miised the flight. Didnt gwt an exit row or a redund"
Pros: "Delay after delay. Had four separate ones in two legs, caused missed flights with no compensation. And none were weather related, all united scheduling and mechanical problems."
Pros: "Preposterous. Gate changes. Delays. Lies"
Pros: "Space for knees seemed to be more than usual. Attendants were friendly and responsive."
Cons: "Crying kids. Free entertainment was limited."
Cons: "My entire trip was great thank you for your service"
Pros: "It was best crew very nice fly."
Airlines flying from Florida to Coxen Hole have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights