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Top 5 airlines serving from Florida to Central America
Scores according to KAYAK customer reviews
Pros: "Super fast checking and boarding process"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Pros: "Very friendly crew and the plane arrived in Costa Rica 30 mins early!"
Cons: "I have a JetBlue credit card and I’m very disappointed that membership to the credit card does not offer priority boarding or zone A or zone B boarding. I was in seat 6C and had boarding zone E! Every other airline sponsored credit card I own offers some form of priority zone seating; even Spirit!"
Cons: "The Gate & the boarding process, The Landing was with enormous ears pressure"
Cons: "Entertainment System wasn’t working properly. Movies were down as were many of the channels. Although a disappointment, JetBlue is still amazing!"
Pros: "Comfortable plane. Great staff!!"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Cons: "Overweight person on my left, her arm beyond armrest hitting me in my side especially when plane shook while going through the clouds. Not a good flight at all"
Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."
Pros: "Perfect landing and great flight!"
Pros: "Flight left on time and arrived on time. Good leg room in coach."
Cons: "In flight entertainment system was limited after leaving US TV signals. Movies were lousy."
Cons: "When I went to check in for my flight all sets had been picked only the upgraded sets were available for an extra cost. So with saying that I went to the airport with out a set number think my family and I would get bumped, even if the email said they never over book their flight,this was my first time flying jet blue I wasn't going to trust an email so the hole time I was worried about that when I should have been enjoying my last day on vacation."
Pros: "There was enough leg room for a big guy like me so that was nice."
Cons: "The pilot was late arriving so we had to wait for him to show up then because we were late our flight got delayed again because of a lightning storm near the airport. Other planes who were scheduled to leave after us got to leave earlier than us so I don't know what happened there. After I was finally on the plane my headphone jack would not work. I know it's not my headphones because I had just used it before boarding for both my Nintendo and computer. Also, the buttons for the TV are on the armrest and if you try to get comfortable you'll change the channel. When the flight attendant came around she just propped a bunch of stuff in front of us and since it was dark I had no idea what I was looking at, ended up getting a very crappy bag of chips. Overall was a terrible experience flying JetBlue."
Pros: "I was about to miss the last bus home due to weather delay. the crew made an announcement asking passengers to let me get off first. Everyone did. They were amazing in every way."
Cons: "1. when there are delays...and the gates get super congested, you should a person directing people. 2. the majority of people at the gate, on board, making announcements – put their energy into speed and musicality in their voice. It should be about clarity. I know, they say the same thing 10 times an hour...but I want to get what they are saying...particularly if it's about safety."
Pros: "Flight attendant was pretty"
Cons: "Was 6 hours late. Pretty ridiculous."
Pros: "Flight was pretty seamless, lots of room."
Cons: "Nothing bad to say"
Pros: "The entire traveling process"
Cons: "Nothing at all"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Cons: "Departed an hour late, waited at the plane."
Pros: "Swift boarding & attentive staff members. I'd like to commend xiomara on a job well done. She was very kind, polite, caring, personable & helpful. She infused humor in conversating with the passengers & made the trip very enjoyable. JetBlue needs to do whatever is needed to keep her."
Cons: "It was all good"
Pros: "This flight was okay also, but staff wasn't quite on the level of the prior flight that day. No complaints. I am definitely looking into future trips on Jet blue."
Pros: "Pilots made for a great flight in horrible weather conditions"
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "Clean plane , immaculate uniforms and very cordial and respectful and responsive crew!"
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "the stewardess was extra friendly with my toddler loved the extra leg room compared to other airlines"
Cons: "my toddler found a used vomit bag that a previous passenger left in the pocket behind the seats. He put his hand in and made a mess, getting it on the floor and his fave blanket etc. and when i nicely told the stewardess about the mess on floor and the reason, we weren't offered anything for cleanup"
Pros: "Great flight awesome Crew"
Cons: "Cold lol"
Pros: "The television - to drown out the cries of all the screaming children"
Cons: "The plane left late due to maintenance problems, so we had to sit on a plane with no air conditioning - in Florida for and hour. Then, as the stewardess was serving drinks, she spilled the entire tray. A can of Coke exploded and soaked everyone on a three row radius. She did very little to address each passenger who was covered in the coke. I was wearing white pants which had coke stains all over. Liquid ran down the aisles getting all of our bags wet. She never said anything to us!"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Pros: "The food was good"
Cons: "No comment"
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"
Pros: "Friendly, dependable service from online check in (easy) , check in, to flight. Very enjoyable. I flew Miami Doha non stop"
Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"
Cons: "I had everything plastic wrapped from Ft Laud For security .... Once I arrived at Islamabad airport , I saw all of my bags were unwrapped and open zippers , once I checked 85% of my personal items and expensive items were missing!!!!! So frustrated with the flight! TSA has left checked bagged cards! Who do I complain to?"
Pros: "The entertainment aboard"
Cons: "The flight was delayed 45 min,Weather was fine:("
Pros: "Puntuality and price/ value"
Cons: "No snacks, poor entertainment"
Cons: "The flight started boarding late and we took off late. We arrived at our destination 30 min late"
Cons: "No satellite TV en-route."
Pros: "Very clean plane and on time and plenty of good service"
Pros: "What a difference from the cut rare airlines! We had been taking spirit in the past, but am so glad we used jet blue this time. We never got the feeling of just being cattle herded to a destination. Using a real airline is the only way to go!"
Cons: "Horrible landing. TheThe plane dropped drastically at one point I thought wevwer going to have a crash landing."
Pros: "Decent legroom in economy, free wifi (was able to stream Netflix), you get to keep that full can of soda, regular sized snack bags of Doritos / Chips / Cookies, Direct TV for free in each seat, and a couple $5 pay-per-view channels. Solid flight, comfy accommodations, and friendly service... Oh, and the officers in the cockpit nailed the landing!"
Pros: "Once underway all went well"
Cons: "Delayed boarding and departure. Reading light broken. I was unable to read."
Pros: "I am hard of hearing and the crew was very helpful and understanding, from boarding to a problem with a lost item. I wear hearing aids and I can't understand any of the announcements, so they were wonderful about making sure I knew what was going on, let me board so I didn't miss the announcement and delay others."
Cons: "TV and wifi were not working."
Pros: "Rude people"
Cons: "More heart felt people"
Pros: "Everything was fine"
Cons: "Provide some options since the flight was delayed"
Pros: "The process to board is in disorder. I feel It is possible to do better the next time."
Cons: "For me when you do the Check in process and you choose your sits, they have to respect your selection all the time."
Pros: "The food"
Cons: "El Salvador airport!!!!"
Pros: "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"
Pros: "The food was alright."
Cons: "No in-seat entertainment."
Pros: "Good time and good customer service"
Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"
Pros: "The flight was great, the staff was excellent! Unlike US companies, Avianca offers food, drink, blankets, pillows and headphones. This was my first time flying with them and will try to fly with them as much as possible in the future. Keep it up!"
Pros: "Good flight. Met expectations."
Pros: "It's was nothing extraordinary"
Cons: "Not individual TV"
Cons: "The check in line at the airport was way too slow. When we got to the clerk she told us that we better run to the boarding area. They full the plane with passengers going to South America and the luggage for people going to san salvador was left at LAX. That was on Monday today is Thursday and the luggage still in LA. I don't think will be using this airline again."
Pros: "I liked departing on time,food..."
Cons: "Small portions of food."
Pros: "Delayed when departure from NY but then in San salvador another fly waiting for people, and recovery time. Guatemala-Salvador-NY::perfect not delayed,good service, thanks."
Pros: "Newer, spacious airline. I appreciate individual tvs for longer flights."
Pros: "The service was good, the employees were so polite and helpful."
Pros: "On time, no delays, good information and updates, We are impressed by the prompness of your crew."
Pros: "Arrived in time and Departure too."
Pros: "Plane was new."
Cons: "Crew were not all bilingual."
Pros: "Food was excellent. They gave me dinner and a snack. High quality food. Staff members were really polite."
Pros: "Being stressed out after my gate was changed."
Cons: "The complete waste of money spent on this GIG trip because my gate was changed and I missed my flight."
Pros: "The crew is super kind"
Cons: "At Avianca counter they forced me to buy a new ticket. I didn't receive food just because I was in the bathroom while it was being served."
Pros: "on time departure and early arrival"
Pros: "Flight was really too short to complain."
Cons: "We had a delay on one of our flights, but there was a lack of explanation. When we inquired about missing our next connecting flight they said, "Don't worry the plane will wait for you". When we arrived, our connecting flight had already left without us. There was just an overall lack of transparency and a lack of communication within the company/between airports."
Pros: "The service is very good! And the food is too. The entertainment is very cool too. Specially for long flights."
Cons: "Eveytime I go to Colombia my first option has always been avianca. However this last time was not like before. After the merge with Taca I noticed and felt the difference. When I purchase a ticket with Avianca I expect Avianca service and airplanes. I can tell that the airplanes are Taca not Avianca and that is very upsetting. The Taca airplanes are extremely uncomfortable and small. My tickets to Colombia are not cheap. If I am going to pay $1,000 for a ticket a expect a comfortable flight. I am seriously considering flying with American airlines from now on..."
Pros: "No problems, no hassles."
Cons: "The TV shows and movies available are nice, but the equipment doesn't work very well. Sometimes the controls are not responsive, and sometimes the video freezes for a long time or the sound turns off. If you restart the video, you can't skip back to where you were by touching the progress bar, you have to wait for it to fast forward to where you were."
Cons: "Crew service, old plane, cracking all the flight"
Pros: "Service was very good"
Pros: "Attendant was courteous."
Pros: "friendly and polite."
Cons: "Boarding process"
Pros: "Excellent service, the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again ."
Pros: "Flights always have comfortable seating and good entertainment options."
Cons: "No English was spoken during the boarding process - a fellow passenger told me when to board. No English was spoken when the meal was served - a fellow passenger helped me choose my meal. No English Customs papers were available. Really???"
Pros: "Touch screens."
Cons: "The row I was seated was extra small and didn't recline. It was by the emergency exit. The seats are visibly smaller and the ride was so uncomfortable"
Pros: "Food Crew Entertainment"
Pros: "The crew was excellent. There were kind and helpful."
Cons: "The entertainment was not good enough for the 5 hour flight."
Pros: "There were problems with our connecting flight because of a delay in San Francisco. So Avianca set us up at a hotel and paid for everything because of our missed flight. Someone met us right off the plane to make sure we got through security and to the taxi for the hotel. The hotel was amazing and our lunch, dinner and breakfast was paid for. Getting back to the airport the next day for our flight was so easy. We will definitely be flying with Avianca again. Everyone we talked to in El Salvador was so kind and helpful."
Cons: "They are late and they do not care inconveniencing the passenger"
Pros: "Flight was every well organized we took off on time and landed early by 10 min. The service was excellent and attention to passengers was a model for airlines to follow"
Pros: "The flight was terribly delayed, I was stuck in San salvador, super inconvenient, if Avianca can't do better, they should stop flying international."
Cons: "My bag was left in Miami. Fortunately Avianca will deliver it tomorrow."
Pros: "I Like this Airline"
Cons: "4 1/2 hour delay in San Salvador"
Pros: "I'm still in El Salvador!"
Pros: "Puntualidad, poca cola, ayuda para ubicar asientos"
Cons: "No hay muchos asientos en la sala de espera de El Salvador. La gente se sienta en el piso No se ofrece bebidas peruanas ni colombianas La oferta de peliculas puede ser mejor"
Pros: "I do not speak Spanish. When boarding their was only 1 flight attendant who spoke English. She made me feel very comfortable."
Pros: "Punctually its flight"
Cons: "Everything was fine"
Cons: "Ham and pork come from the same animal. Have a vegetarian meal option. Get more movies."
Cons: "Boarding change of gates waited 2 hours"
Pros: "Inflight service and time Was impacable"
Pros: "You got to pick your own movie/games & good was provided"
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"
Pros: "The quality of the food was excellent but I missed a coffee or tea after dinner and in the morning. The crew was the best I had flew with."
Pros: "bags arrived on time snacks served"
Pros: "the plane and the service"
Cons: "the airport don't have service in early morning, every store was closed"
Pros: "On time"
Cons: "lousy food, slow boarding. I had a sick passenger sitting next to me - I was worried about getting sick.."
Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."
Pros: "As a non-Spanish speaker we felt well cared for."
Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "I was treated very well, and respectful in my needs. It was simple but nice."
Cons: "I don't remember nothing that make me be uncomfortable. I pay for economic class, then I got that."
Pros: "all the service"
Cons: "You really couldnt do a lot of stuff on the plane. The seats couldn't be put back, your hand bags had to be on the floor."
Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."
Pros: "The flight was on time and the crew was nice"
Cons: "Food was not good and since the plane was old, entertainment was poor"
Pros: "Fast prompt boading"
Cons: "Tiny meal"
Pros: "luggage politics"
Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"
Pros: "Easy check-in, free checked bag, good meal on board, excellent service and friendly crew."
Cons: "Can't think of anything."
Pros: "Fast boarding"
Cons: "The snack/breakfast"
Pros: "Modern aircraft and good service"
Cons: "Leg room on the flight was cramped"
Pros: "Me encanto la atención de los aeromosos"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Cons: "I expected Kayak application and Copa Airlines to advise travelers that they need a visa to Venezuela before expending $1030 on an airline ticked. I cold not travel because I was missing my visa to Venezuela. The visa requirement for US travelers is recently implemente this past February and many people dont know about it. This should be published before people buy their tickets!!! Thanks, E. Vazquez"
Cons: "They didn't have coffee or tea"
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "Airline staff very responsive and quick t"
Cons: "The space between seats too uncomfortable"
Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Cons: "very cold on flight and no blankets"
Cons: "Filthy seats, specially the table had a sticky part. Got into my clothes and arm. No entertainment, NADA! Food sucked,"
Cons: "El abordaje"
Cons: "- Flight delay - ONLY ONE bathroom for economy class -No wheelchair service on arrival ( asked before the flight) -Very bad food"
Pros: "Excellent job of a couple of girls"
Cons: "Again, lay over and food"
Pros: "la puntualidad y el buna atención."
Pros: "La comida y las asafatas muy buena atención. Cordiales y atentos"
Cons: "Si hay cambio de gate por favor avisar x email o si el gate no estaba definido hacerlo media hora antes por lo menos. Mal no tener wi fi en aeropuerto, deberiamos acceder a él, muchos no podemos hacer roeming x costos.yo tenía en panamá xq estaba en el vip."
Pros: "That fact they offered food without extra charge"
Cons: "No movies during flight"
Pros: "On time and did not lose my luggage"
Pros: "It was a good trip.. Thanks!!"
Cons: "I've flown Copa many times before and it's generally good for low-cost price but this time was horrible, probably because our first time with new baby. First, there was unexpected shock of having to pay $300 at gate for ticket for the baby, even though she is 4 months and sat on my lap the whole time. Never heard of charging for that and we had to pay % of roundtrip ticket cost right there and then. Second, they don't allow early boarding for families with small children. Third, and finally, on the trip back they also suddenly announced a "no checking boxes policy" which I had also never heard of. We had to take a baby swing out of its box, dismantle it, and carry on a large part of it. A total hassle and crew was not very understanding. Definitely think twice about flying Copa if you have kids."
Pros: "4 hrs late"
Pros: "En líneas generales Copa es una línea buena no excelente, ofrece cierta calidad de servicio."
Cons: "Lo que No me conviene de viajar en Copa airlines, es el poco peso permitido en el equipaje. La situación en Venezuela actualmente nos ha llevado (lamentablemente) a traer vivieres y otra serie de productos por necesidad y tuve que pagar sobrepeso. En ese sentido me conviene viajar con una línea que permita mas peso por cada valija aún cuando sacrifique la calidad del servicio. El personal en este vuelo de Miami a Panamá fué poco atento. Solicité una cobija porque tenía frío y no había."
Pros: "Very easy. Very in time"
Cons: "Eventhough we ptovide all necessary documents Avianca staff in Airport Punta Cana ignored us and did not allow to fly. After that i made a complaint to Avianca Customer Service Administration about this, but no reply yet."
Pros: "La atencion personal abordo es muy amable. Pero no hay snack. Solo sodas y agua. Eso no es bueno."
Cons: "Las escaleras del avion son muy fragiles e incómodas. Personas mayores como yo necesitan ayuda para subir gradas con equipaje de mano., y no hay."
Pros: "Very friendly"
Cons: "A little disorganized to check in , they don’t prioritize which fligh leave first"
Pros: "Short flight in a comfortable plane!"
Cons: "The airport in San Pedro Sula is a mess, even though small, Gates are missing numbers and no one provide information on speakers and boards about flight gates. But this is not totally responsibility of the airline."
Pros: "We had no delays. We were able to sit together as a family. Someone sat in our assigned seats, the attendant was kind in helping ensure we got to sit in our assigned seats."
Cons: "The food wasn’t very good. The eggs were weird. The seats are close together, there’s not much leg room, and I’m not very tall."
Pros: "Boarding was fast, plane arrived on time. Check-in staff was nice and accommodating. Deplaning was speedy, gate for second flight was the same gate we arrived in, so that made it extremely convenient."
Cons: "Entertainment system did not work for the duration of flight despite having brought it to the attention of two separate flight attendants on four occasions. Seat 22A. The food was probably the worst food I have ever had on an airplane. I had the chicken with rice. It looked and tasted like the slop one would get at a dead-end cantina in a red light district somewhere bad. I can't understand how they could serve something this poor. I have flown on Avianca many times, some of the flights have been quite nice in fact memorable with excellent service, nice new planes and good food. The food on this flight was really atrocious. It looked and tasted like something that would be served to farm animals. It even smelled bad."
Pros: "On my flight 310 from Sal to Mia, Nice and excellent crew, very polite and helpful"
Cons: "On my flight 311 crew not nice, not polite, and some with long faces, I wonder why?"
Pros: "The staff"
Cons: "Seats were not the most comfortable. Super worn out, felt a metal bar in my back the whole time. Nearly missed our boarding time because the boarding call was in Spanish."
Pros: "No stop fligth on time"
Pros: "Everything else"
Cons: "The food"
Pros: "Megusto mucho volar por esta aeroliniamuy buena experiensia"
Cons: "La atencion exelente"
Pros: "The food"
Cons: "The organization"
Cons: "Try to charge 5 times more from the original price for rebooking. No way. Poor customer service."
Pros: "It was a great flight."
Cons: "They cancelled the flight, they want to put me in another flight 24 hours later. I didn't worked for me . I wrote them a week ago. No answer yet.THEY ARE BAD. AVIANCA HAS TERRIBLE SERVICE"
Pros: "I like fast boarding and the entertaiment was so good"
Cons: "Comfort could be improved with pillows and blankets"
Pros: "My group and I especially appreciated having in-flight meals. This was so nice since we did not have time to grab any food between connections; both to and from flights were at meal time."
Cons: "I arrived at the counter to check into my flight and the Avianca agent tried to tell me that my flight was booked for the next day. I pulled up my e-ticket on my phone and showed her that my flight was was indeed booked today not tomorrow. They didn't want to do anything to fix it they just told me to come back tomorrow for my newly scheduled flight. i finally convinced the agent to get me to another City near my home and made my own arrangements to get to where i needed to be. Avianca never let me know about the change and cost me hundreds of extra dollars to make it to my destination on time."
Pros: "Inflight was hot attendants were not attentive ."
Cons: "I wil not take another avianca flight"
Cons: "The flight was delayed and nothing was communicated to us as to why. Missed my connection and had to stay overnight in San Salvador"
Pros: "Boarding was quick and easy although flight was full."
Cons: "Food could have been better."
Pros: "1. Capable and courteous service at counters. 2. Courteous, professional crew on aircraft."
Cons: "1. Long lines for bathrooms in economy class. 2. During the flight too many people standing and talking in the aisle which is upsetting to seating passengers. In my opinion that's also a safety issue. Crew needs to be firm in that respect."
Pros: "A fast boarding process"
Cons: "The airplane was kind of old, the entertainment system didn't had any movies, my chair was kind of broken cause even having it straight, I could feel it moving."
Cons: "Missed connection"
Pros: "Crew was amicable and food was good."
Cons: "I was sitting in seat 19B with my wife and son on seat A and C and had a two year old and a 6 month baby travelling with their grandma that cried and kicked the back of our seats through the whole flight. Nothing was done by the grandma, even though we pleaded with her and at the end the whole section was happy to see the end of probably the worst flight I have ever had. I suggest that over 70 year old persons not be allowed to travel with two infants by themselves."
Pros: "The service"
Cons: "8 hours late without guarantees Airport without internet or good services"
Pros: "Free extras, good food, empty middle seat and friendly staff that assisted and heled me reduce my bag weight so I wouldn't incur any extra baggage fees."
Cons: "Everything worked well"
Cons: "Information about what happened and what to do next was non-existent. Pax were very frustrated as staff had no clue on how to resolved our issues. My family and I got sent on a 26 hour travel and was not offered any kind of accommodations. Bagage got damaged due to the many flights we had to take (4 in total)."
Cons: "While I was doing the registration for my elderly inlaws, I didn't see an option for wherl chair. I called and spoke with someone who told me to finish the registration then call back and they can request the wheel chair. I did that and was on the phone for over 45 minutes, the gentleman I spoke with assured me that the wheel chair had been requested. My inlaws were not offered wheel chairs, and when asked, were told that they didn't request them. They are 65 and 64 and should have been given a wheel chair"
Pros: "I like That you serve food on the plane and that there are TVs at each seat but many of the do not work at all and most do not work very well."
Cons: "Every time I fly a Taca flight leaving San Pedro Sula, the pilot flies so bad that I dont want to take your airline anymore leaving San Pedro. There is no reason to take off and immediately turn quickly and feel like we going to fall from the sky. It's extremely nerve racking. The other airlines never do this. The customer service in MIA was horrible. The woman who checked me in was very rude And had a miserable attitude."
Pros: "Todo bien en tiempo"
Cons: "La comida no muy agradable."
Cons: "Horrible services. Restrooms smel terrible"
Pros: "- Had music radio to substitute no tv/screen monitor entertainment"
Cons: "- no screen /tv monitor entertainment"
Cons: "Entertainment system was working and then when system reset, my seat was the only seat that didn't have a working system. I had to ask the flight attendants to reboot 3 times before anyone actually told me that it wasn't going to work for the duration of the flight."
Pros: "Everything was good"
Pros: "The service attendance! Was good"
Pros: "The movie and being able to charge my phone on second leg of the flight."
Cons: "Layover in El Salvador was pretty long."
Pros: "I took the aisle seat, and the other 2 passengers never came so I got to lay down on the entire 3 seats. It was the best flight because of that."
Cons: "The breakfast was kind of mediocre, the bread was cold, the cheese on top of the eggs was hard and the combination of eggs and pinto beans was kind of too strong for an early flight."
Pros: "Travel for more 15 hrs to get to Dallas. Very bad service"
Pros: "All was good and it was nice we got meals on both flights aince they were in lunch time"
Cons: "According to the ticket I bought I was entitled to travel with two suitcases. In the approach I was told I could only take one because "the flight was oversold" and that if he gave the two suitcases one would me in one week. I had to take one hand and as I prepared thinking about this when going through the review tuvee to leave several personal items that I was not allowed to take: shampoo, lotion, etc. then I had to buy. Who pays me my decison on an arbitrary approach?"
Cons: "When boarding, the system by columns (a, b ,c, d) is very ineffective in my opinion."
Cons: "The flight from SFO- San Salvador, was delayed by almost 2 hours, no one form AVIANCA had the courtesy to tell us what was going on, But literally nothing, not even when we got in the plane they gave an explanation. They acted as if everything was ok."
Pros: "The seats were very comfortable with good leg room."
Pros: "The plane was clean and the bathroom for the most... :)"
Cons: "Want to have a little more room to move around my legs..."
Pros: "I have flown several other airlines, this one is my new favorite"
Cons: "There was a bit of turbulance"
Pros: "Good service. On time."
Cons: "bad service overall"
Pros: "The entertainment part was great"
Cons: "I liked it all"
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Pros: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Cons: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Cons: "There was a delay on the departure"
Cons: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Pros: "Everything in order and on time."
Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Pros: "Nothing, American Airlines is the worst major airline now."
Cons: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Pros: "Crew were pleasant Arrived safely"
Cons: "Seats are way too cramped especially for my broad shoulders. Beverage service was minimal"
Cons: "No screens in each seat."
Pros: "Wonderful, again. Will fly American any chance I get!"
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "Very nice staff"
Cons: "Pretty much everything"
Pros: "Good meals"
Cons: "Could not get seats together with my husband"
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Cons: "It didn't happen"
Cons: "Didn't happen"
Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."
Pros: "Excellent entertainment options"
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Cons: "Liked it all."
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Cons: "Los espacios entre asientos son muy incómodos."
Cons: "All. The worst airline in the world"
Pros: "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
Cons: "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
Pros: "The plane was really nice."
Cons: "The food was not good."
Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "That it got cancelled"
Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."
Cons: "Flight was cancelled due to maintenance issues. I got home at 1 am instead of 10 pm."
Cons: "Our flight was cancelled after 6 hours of waiting! The. We had to wait in line for two hours to reschedule to a flight two days later. Leaving the airport with 4 tired kids at 2 am. To make it worse we couldn't get our luggage. My husband had to return the next day to spend 5 hours at the airport to claim our luggage. There has to be a better way. The flight should have been cancelled sooner Very frustrating to say the least. We lost over $1000 in hotels and train tickets also. We received no empathy about this."
Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."
Pros: "Although the flight was delayed, the crew kept a positive attitude and got us into another plane pretty promptly. They let us check in one of our bags for free to make up for the delay."
Cons: "The flight was delayed."
Pros: "A newer plane."
Cons: "Flight was delayed for more than 40 mins."