Daily cleaning, installation of cabin HEPA filters on flights from Florida to Yekaterinburg
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Scores according to KAYAK customer reviews
Cons: "Had a broken seat it didn’t recline...."
Pros: "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
Cons: "Keep doing what you are doing."
Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"
Pros: "Everything was amazing, I would say best airlines from Male to Dubai. Crew is super amazing as well."
Pros: "Crew, food, drinks and seats in business class were fantastic."
Pros: "The crew were attentive and friendly."
Cons: "Best flight ever. Everything was perfect . Best crew ,"
Pros: "Everything was nice.."
Cons: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
Pros: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
Cons: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."
Cons: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Cons: "45 minute wait for luggage on conveyor belt"
Cons: "Internet on board wws not working"
Pros: "Good choice of entertainment."
Cons: "Food can be improved. A little bit of innovation is needed."
Cons: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Pros: "Every thing"
Cons: "No comment"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "Entertainment and boarding process"
Cons: "Crew could be more friendly"
Pros: "From dropping off luggag to unvoarding plan, this was a great experience. Only complaint is economy could use a tad more comfort for price paid"
Cons: "Not enough recline in economy to really b comfortable for a long flight"
Pros: "Everything was very nice"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was forgotten and when I asked for it I received dried red cabbage and a dried up tomato and a grated carrot and something I didn't know what it was. The bread was not gluten free on this meal so I couldn't eat it. Unlike the first leg of my journey this meal didn't have my name or seat number on. I feel like it was put together once I asked where my meal was. Snacks offered but not gluten free so was very hungry from previous flight."
Pros: "The entertainment was comprehensive. I also liked the number of options for the complimentary beverages."
Cons: "The economy seats are not as comfortable as advertised. The breakfast was good, but the chicken dinner was bland."
Cons: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Pros: "Expenting better from the Airline and Airport. Airpor has only 2 lounges at other terminals for passengers flying either Delta or United, Not for Emirstes and no Priority Pass. The service was not as expected, took me more than 25 min to get a flight attendant to reach my seat to request a glass of water... when I went to the back of the plane to get water I was told to get back to my sest since seatbelt sign was on (it happend to be turned on for 12 hrs over a 14hr flight... Other than that service is better, than modt of US airlines. I flight frequently and I have boarded Emirates before, economy and business, I feel that they do not deserve best airline qualification for economy, fir example KLM is much better."
Cons: "Attention of Flight Attendants Wait before boarding No major airline alliance or frequent flyer program For pay WIFI a complicated selection in the menu and no runs for extra water or drinks Old headphones not compatible eith other comercialized and used by the rest of the world."
Pros: "The flight was smooth. Food was good."
Cons: "Long wait while taking off from Dubai."
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Staff was excellent. Food good. Great choice of movies."
Cons: "Bigger and more comfortable seats."
Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
Pros: "Overall the experience was good! The Emirates team are thorough professionals."
Cons: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"
Pros: "I really recommend this airline. Is worth every single dollar that you pay. Everything is exceptional, the service magnificent, the food is good but the beverage choices are great quality. We really love everything about to travel in Emirates. We are considering to use this airline every time that our destination works."
Cons: "Since they pick up at your house until we landing you feel VIP"
Pros: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Cons: "Very very poor customer service"
Pros: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Cons: "Wifi kicked me off after not even using my desired amount yet."
Pros: "Entertainment was good and good was decent"
Cons: "Seats are mediocre. I think even JetBlue has better seats than Emirates"
Pros: "I liked the meals"
Cons: "It was hard to push my chair back"
Cons: "There were four toddlers across the aisle from us. They never stopped screaming during the entire flight. It made the flight absolutely miserable."
Cons: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Cons: "No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates."
Pros: "Nice flight"
Cons: "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"
Pros: "380's are superb"
Cons: "Flights returning to US have an expectation of poorer service. No amenities like the out-going flights (sleep mask, socks, toothbrush, etc)"
Pros: "Long flight. Not enough overhead space. Crew was great. Food ok. Seats get very uncomfortable on a 15 hour flight"
Pros: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Cons: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Pros: "Great cabin crew"
Cons: "Ground process and lounges were not different from Business Ckass"
Pros: "I will only fly Emirates when available to my destination from now on."
Cons: "Tough to get a drink"
Pros: "I loved the hospitality and the attention to detail throughout the flight."
Pros: "The crews were helpful."
Cons: "The handle of one of my checked in bags broke down."
Cons: "I've been traveling for quite some time but it's the first time that I've got sandwiches inboard from start to end on a 16 hours flight. Turkish airlines what were you thinking about? Feeding people sandwiches and water during an 11 hours flight from Miami to Istanbul, are you guys serious?"
Cons: "Not much leg room on economy class. 200 $ extra makes the trip better"
Pros: "Crew was below average,seats was horrible"
Cons: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Pros: "Fast boarding"
Cons: "A little bit hot on board"
Pros: "Food, multimedia and the crew"
Pros: "It was all good"
Pros: "Everything! Thanks"
Cons: "Everything was perfect"
Pros: "I’ve flown Many airlines in the past but my experience with Turkish airlines was wonderful. The only bad thing was that there was a lot of turbulence. The staff were super helpful, every time you asked for something they provided quickly. The seats were spacious. Great flight entertainment tons of movies to choose from. Food was yummy. Will defenitly fly with Turkish air in the future."
Cons: "Air in the cabin to dry"
Pros: "Plane, seat and entertainment are very good."
Pros: "Great service and brand new plane!"
Pros: "Good entertainment"
Cons: "No soap in bathroom."
Cons: "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
Pros: "Very nice journey. Personel super, they help everysecond"
Cons: "I want to read other newspapers They have use only one boice"
Pros: "Planes are clean, crew are remarkable professional and attentive. Entertainment center is comprehensive"
Pros: "they do really their best- they have a good standard."
Cons: "english is hard to understand"
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Pros: "N O T H I N G"
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Cons: "Two hours delay and lost baggage"
Pros: "Happy staff"
Cons: "Sears to close too tight"
Pros: "Old school service and amenities"
Pros: "Your crewsom"
Pros: "Good and comfortable"
Pros: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Cons: "Nothing everything was great"
Pros: "Smooth flight and shorter than planned. Good service overall."
Cons: "I liked everything"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "See above"
Cons: "Yes, everything was really good"
Pros: "The flight crew on my side was great!"
Cons: "There was one stewardist not on my row but on another row that I witnessed getting very frustrated and was rude with a few customers. It was uncomfortable to watch her be that way. I'm glad it wasn't me but I feel bad for her and the others."
Cons: "I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!"
Pros: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Cons: "Nothing bad to say"
Pros: "Very nice."
Cons: "The Kate arrival at the final destination."
Pros: "Turkish Airlines has the best service in the industry, being in a stressful job and dealing with people, the attendants do an excellent job trying to cater to passengers needs to make their trip joyful and easy. 5 star service. I'd prefer them over any other company whenever possible."
Cons: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Pros: "Love everything... i was actually surprised... The crew was the bes"
Pros: "The service was great non stop and the goodies for the kids was amazing."
Cons: "All was good"
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Pros: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Cons: "I don't think anyone could say they didn't like something about the flight or service."
Pros: "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
Cons: "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
Pros: "The food is the best."
Pros: "plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery"
Pros: "I loved the flight attendants, they were super sweet to us, specially our daughter"
Cons: "There is not free wifi!"
Pros: "I did enjoy all aspects crew, food ,"
Cons: "Bathrooms need to be cleaned more regularly."
Cons: "Wine quality was low. I would have paid for better quality wine. Otherwise the staff was very accommodating and friendly."
Pros: "It was amazing in the airline so good, my next fly to my final destination was on the next day so Turkish airline provided free hotel for the night so I won't have to stay in the airport sleeping. Best airline"
Cons: "More space between seats"
Pros: "The meals are always generous and pretty feeling, nice and knowledgeable crew"
Cons: "The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all"
Pros: "Helpful and friendly crew."
Cons: "Poor service onboard and on the ground"
Pros: "The coffee"
Cons: "That I do not pay 50 € just for a piece of luggage"
Pros: "Professional crew"
Cons: "Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late."
Pros: "Just on time flight, good service from crew on board."
Cons: "They do not offer liquor in an international flight. Long wait for baggage at SVO. Entertainment service has poor usability."
Pros: "Service was very good"
Cons: "The seats are horrible!!! The 2 plug system for the headphones which prevents you from using you own"
Pros: "Good price for the tickets."
Cons: "Worst airport i’ve been thru."
Cons: "check in was very slow"
Pros: "Friendly staff, they were very helpful and smiled"
Cons: "No vegeterian option on the flight. Long flight with a lot of food, but not the best food. Snacks were good though"
Pros: "My flight was on time and boarding was really fast also"
Cons: "Food was horrible! And seats are so tiny"
Cons: "Due to wrong time in the boarding pass and unclear calls for boarding I missed my connection flight and all subsequent legs of my trip"
Cons: "Crews rarely smiles"
Pros: "The plane was modern and comfortable"
Cons: "Maybe include other type of drinks besides water"
Pros: "The seats, considering they were in coach, were comfortable and all the armrests went up for freedom of movement sake."
Cons: "The food was not great, over cooked veggies and bland. For an 11 hr flight, we were served dinner and then upon waking, served another dinner - no breakfast? The bathrooms smelled like urine even before take off. Most of the flight attendants were nice. Ours while pleasant, rolled her eyes when I asked for some wine and a glass of water, like “ugh Americans always have to be so decadent” lol, but she did serve me, so wat ever that’s worth. The movies selection was pretty limited and the system that played it was super slow and a little archic."
Pros: "Googlooking, elegant and courteous flight attendants. Good service, good food, tooth brushes in the bathrooms in econom class too."
Cons: "Too few options of food and drink for purchase in the "Flight caffe" and te same options of food for the second food service in econom class."
Cons: "Shremetyevo airport is a hell. For connecting flight from international to domestic you required to leave clean zone and go through security check again, then airport is very noisy and gates always changes! There are zero chance that the gate will be the same as printed in boarding pass. The flight itself was good"
Pros: "Very good food"
Pros: "Good crew."
Cons: "My earphones did not work. Food was not very good. The plane was noisy."
Pros: "Nothing to complain about."
Cons: "I had a very bad experience with my trip. I was not allowed to get on the plane from miami to moscow because i did not have a russian visa, even though i had a visa for Belarus, my final destination. How would i know that the flight from russia to minsk is a domestic flight? There is no information online about needing a russian visa when being a transit passenger in Moscow. I was not offered any refund for my ticket and the cheapest option was to pay an extra 600$ and fly in 2 days to NY JFK and from there to fly to Moscow-Vilnius. My flight from Miami to JFK was very delayed with American Airlines and i missed my connection to Moscow. I had to pay another 100$ and fly the next day to Moscow. That fight was again delayed and AGAIN i missed my connection to Vilnius. I got to the gate 20min before the take off time but i was not allowed to get on the plane.I had to fly later that night. The whole trip, which was supposed to take 14 hours ended up being 4 days and almost double what I originally payed, not to mention the stress and waste of time. If i knew how the trip would pan out I would never have taken this route."
Pros: "Gogol airplane was fun to fly"
Cons: "Some minor organization flops at boarding in Miami airport"
Pros: "thank you"
Cons: "Lost my luggage."
Cons: "My bag lost again"
Pros: "Very professional and helpful & friendly staff"
Pros: "Friendly and halpfull stuff"
Cons: "Food is very poor quality and untasty. Last rows of seats do not have chosee because alternative meal is finish..."
Pros: "Very friendly and kind cabin crew on all 4 flights. Food was good and enjoyed the ice cream treat! Was upgraded to business class on one flight and that was such a delight. Thank you Aeroflot!"
Pros: "Service was great and details were on point. Loved the toothbrush and tooth paste in the bathroom when everyone woke up from a 9 hour flight."
Cons: "There wasn't much to complain about."
Pros: "Excellent service!"
Cons: "2nd meal didn't have a non-diary menu selection."
Pros: "Crew was good"
Cons: "Flight was delayed, estimates takeoff and boarding times were off actual times, no advertised meals to purchase on board."
Pros: "Fast and easy boarding. Nice crew. Individual entertainment TV set with multiple options."
Cons: "Food was terrible; it made my boyfriend and me sick. Attached (unremovable) headrest made seat more uncomfortable. Bathroom smelled like urine."
Pros: "Очень вежливый и заботливый персонал, отличное обслуживание, профессионализм летчиков ( мягкая посадка и надежность в полете), прекрасное меню и организация питания в целом, чистота в салоне и туалете, обеспеченность всем необходимым в полете, возможность просмотра фильмов в полете. Класс самолета Боинг 777 нравится. В целом очень хорошее впечатление от полета, гораздо лучше, чем от полета на Дельта и Юнайтед в США."
Cons: "Неточность в исполнении расписания ( скорее всего не зависит от аэрофлота). небольшой выбор фильмов для просмотра."
Pros: "Smooth flight."
Cons: "Entertainment console didn't work. Obviously, this made for a long trip."
Pros: "We were served a hot meal even though it was only a three hour flight. The plane was quite empty at the back so we were able to move to uncrowded seating, which was helpful. Altogether a good flight."
Pros: "Cordial and good service. I will recommend Aeroflot for any travel to Europe, Asia. It was a pleasure flying into my destination."
Cons: "Nobody let me know that flight will be late more than two hours. And I miss bus in Moscow- Belarus."
Pros: "some of the food"
Cons: "Worst flying experience. Very over obese guy and his wife (at least 6'3" and 400 ibs) were seated next to me. I never had that ever happen to me and during the flight from LA to Moscow, the guy's body for 12 hrs was all over me and sweaty. Most disgusting. It was an invasion of my private space and taking the right to my seat because his body was on my seat. No human being should suffer through that experience I ordered special meal and it was all plain and vegitarian even though I am not vegiterian"
Pros: "Entertainment system was OK with variety of movies"
Cons: "aircraft was heavily populated, no space for the kegs. the service was very slow, only one food cart for all passengers. it more than one hour to serve every one on board."
Pros: "Comfortable and well served if they believe you're foreigner."
Cons: "Employees of Aeroflot in Moscow were very rude and unprofessional toward their customers. I happened to know Russian and was trying to communicate through it. Big mistake."
Cons: "There was no fish on the menue, and I don't eat meat or chicken. Other then that it was great!"
Pros: "We changed gates several times and waited in the Tarmac for hour before we took off. Arrival time was originally 2:30 and landed at 6:00 pm"
Airlines flying from Florida to Yekaterinburg have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Yekaterinburg
Masks required on board, masks provided on flights from Florida to Yekaterinburg
Social distancing seating
Middle seats unavailable to book on flights from Florida to Yekaterinburg
Testing for antibodies, testing for symptoms for flights from Florida to Yekaterinburg
Waiving of change fees. Search flexible flights from Florida to Yekaterinburg