Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Cons: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."
Cons: "The food"
Pros: "Well, maybe except of these "preferred sitting" arrangement. The sit was in front of open space and restrooms. Constantly people were standing and waiting for the restroom. Their butts were literally at the "preferred sited" passengers faces. I felt, I would be way more happy in a regular sit."
Cons: "Such sits should not be declared preferred and cost more."
Pros: "Super confortable"
Pros: "More space for the kids!!"
Cons: "All good"
Pros: "The crew was really nice."
Cons: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Pros: "Yes, seat good."
Cons: "There were delays and not good food. No veggie option."
Pros: "Crew was helpful, food was good"
Cons: "Seating could have been better"
Pros: "All except bfast"
Cons: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Pros: "Plane was clean and a little more roomy than most long distance flights."
Cons: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."
Pros: "Our cabin service was superb Our seats were wonderful"
Cons: "Nothing it was perfect"
Pros: "Service, food, efficiency of staff and departure and arrival"
Cons: "All was better than expected."
Pros: "Professional, efficient, full, nice sandwich and coffee."
Pros: "Food was excellent. Wide variety of entertainment options. Good German beer."
Cons: "Cramped seating in economy for the long flight with thin padding making me very aware of the knees of the man behind me."
Cons: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Pros: "I liked the food and the election of entertainment. I’m"
Cons: "professionalist from the whole crew"
Pros: "Clean plane. Friendly staff"
Cons: "Worst selection of movies."
Pros: "Always professional in every detail Great food Great customer service"
Cons: "The variety of drinks"
Cons: "no screen for movies getting all aboard without dividing into sitting numbers."
Pros: "In time on arrival with a good chance to catch the next flight"
Cons: "Did not get the food of my choice. The system was blocked for early check in."
Pros: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Cons: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Pros: "I was rebooked on another flight earlier."
Cons: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pros: "No surprises Plenty of leg space for economy Good food"
Pros: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Cons: "I liked everything."
Pros: "A380 flies smoothie."
Cons: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Pros: "Super staff!"
Pros: "good atmosphere at the terminal"
Cons: "Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys..."
Pros: "A flight without screen is a long flight."
Pros: "On time rout"
Cons: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."
Cons: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Pros: "Nice plane and good crew."
Cons: "No complaints."
Pros: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Cons: "They lost Both of my laguages."
Cons: "No air vents"
Cons: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."
Pros: "Reliable service"
Pros: "Crew was good"
Cons: "Space is horrible on seat 64A economy seating in the 380 is very tight"
Cons: "The AC was set to way too high temperature. Very uncomfortable. Sweaty and smelly Lufthansa style. I asked to adjust the temperature - the flight attendant said she would . Maybe they fixed it next flight. The temperature is set up by sections. All othe sections were ok except the one with the row 79 in it."
Pros: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Cons: "The food is pretty mediocre."
Pros: "Everything! Service, entertaintment, smooth flight"
Cons: "The food could be better. I had the chicken dinner which was not very impressive. And the bread was horrible."
Cons: "Seats are too small and pitch is too short"
Pros: "The crew was very kindly"
Cons: "The noise of the bathroom doors. Every time that one of the 120 passengers use one bathroom close to my seat I wake up suddenly, because is very hard the impact to close the door and at 2 am was terrible."
Pros: "The air crew were very attentive and respectful. They treated coach passengers as well as first class on any other airline. Lots of entertainments were available on the flight."
Cons: "I was careful to prepare my luggage so I only had a carry on. Unfortunately, the weight limit for carry on baggage is incredibly low, so I ended up having to check my bag anyway. I understand the process and why, so this is only a minor complaint. But I do wish the weight limit could be a bit higher."
Pros: "Airbus A380"
Cons: "Poor food. Cold bread. Uncomfortable seats. Temperature in the cabin: too cold."
Pros: "Couldn't take flight because passport didn't have 3 months extra on it. Lost all my money."
Pros: "Not amazing...rather lack of attention."
Cons: "It was 20 of us in the cabin. Better attention? More alcohol?"
Pros: "The pasta was great"
Cons: "Movies with english subtitles"
Pros: "I like how the staff treated me."
Cons: "Unfortunately my seat was the middle one and it was really uncomfortable. But it was my fault that forgot to check-in :)"
Pros: "Crew was polite and helped a lot."
Cons: "Confusing information about the terminal in Miami. Terminal C does not exist."
Pros: "Lots of room, drinks and snacks friendly crew"
Cons: "Heathrow Airport is a nightmare"
Pros: "Customer service was great when I miss my conecting flight they helped me get a new one"
Cons: "The plane was old, and also i ran from my gate to the conecting flight and i missed it. Honestly it was impossible to make it."
Pros: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Cons: "Service, staff, food. Hoping the return flight will be a bit above the norm"
Cons: "Are you kidding me? Plane was delayed and we miss the next plane. We were in airport 14hr. Still in London."
Cons: "Delayed again. 3 flights in a row"
Cons: "Crew were not serving water on the plain that is very important during flights. Head phones were very poor quality and stereo system was making a very bad noise."
Cons: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"
Pros: "Cabin relatively new. Leg room in economy adequate. Cabin crew pleasant"
Cons: "Zero checked baggage allowance!! CDN$70 for first checked bag if booked before hand, $113 per checked bag if paid at airport!! All food and drink on this 4 hour flight from London to Santorini must be paid for!! No peanuts. No cup of soda/pop. Maybe a small plastic cup of water. Bring your own iPod or tablet. No seatback entertainment! On Airbus with very limited overhead hand baggage capacity. Roundtrip cost of this 4 hour flight CDN$800 per person booked 3 months in advance, not much less than transatlantic flight of almost twice the time from Toronto to London on Air Canada Boeing 787 with loads of overhead luggage capacity, free first checked bag, 8 inch screen seat back entertainment system, charging ports, one major meal with wine / beer, unlimited pop, plus snack. A real shocker to get Ryanair amenities on this British Airways flight which was no bargain."
Cons: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."
Pros: "The Absolute Best Service I've Ever received on a flight!! I was fed snacks dinner and breakfast! The cabin crew was constantly paying attention to the passengers!! Seats were very comfortable and pillows and blankets were provided!"
Cons: "The layover in London was too short and we missed the follow-on flight due to the flight getting into London late and BA not getting us through the terminal rapidly."
Pros: "We enjoyed the fact that for economy, they offered mixed drinks and wine. Dinner food was excellent. Breakfast not much, but then again I'm not much for breakfast. The seats in economy were comfortable."
Cons: "The screen on the old 747 needs to be refurbished."
Cons: "I did nit get on time to the flight to Tel Aviv"
Pros: "best vegan meal ever"
Cons: "I missed my connection and was stuck for 12 hours. I was not warned that at nearly 70, I might need help to get to the gate on time. When I was late, the staff told me I should have asked for help.I had no way of knowing. I was told on another flight about the time limit. The lack of variety of entertainment and the quality of the equipment and the picture resolution made was a joke"
Cons: "Flight attendant moved my purse into an overhead bin while I slept They Couldn’t find it for over an hour. Panic. Passport and cash in purse."
Pros: "BA recognizes benefits earned with AA (OneWprld alliance). Boarding was quick and get to use the launch to freshen up before the trip."
Cons: "Crew was not polite; food was terrible and seat was awful (no space, poor quality entertainment screen and no space for legs)"
Pros: "Food was nice"
Cons: "Poor screen quality, ok selection of movies compared to other airlines, poor selection of audio"
Pros: "Economy was sparsely booked, unlike WT+ and Vlub World, so I had four seats to lie across, but the armrests don’t fold into the seat backs all the way, so it sounds better than it was. The food is rather poor. Beverage service is excellent."
Cons: "The flight left MIA almost an hour late, and the captain didn’t say why. We arrived an hour late at LHR. I had fifty minutes to change terminals for a connection. What other international carrier operates a hub with international flights leaving from two distant terminals? If my connection hadn’t been late"
Cons: "Everything was fantastic."
Cons: "I ended up calling American Airlines and they changed my flight completely. I will never be using Kayak again as you made a stressful situation even more stressful. You don't care about your customers at all. If you did you would have a customer service here in America"
Pros: "- price - crew"
Cons: "- no USB - tiny screens - poor video quality - crappy food"
Pros: "My flight was changed from Philadelphia to London"
Cons: "Little leg space"
Pros: "Very good experience, will travel with you again."
Pros: "Flight crew was friendly and hard working."
Cons: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Pros: "It arrived in Greece on time, good landing."
Cons: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Pros: "Flying BA is like flying any other American provider. The service was good, the food was meager and mediocre. We flew the same route with SWISS Air a few months ago and the seats are a bit more comfy and the food, snacks and drink were more frequent and delicious."
Cons: "Nothing not to like, just have had better for same economy ticket."
Cons: "Really nothing"
Cons: "This flight was delayed for 3 hrs which meant I would miss 2 onward connections-- had to be re- booked on American"
Cons: "BA flight was ok, but as we booked through American Airlines, online check-in was impossible. In consequence we could get only separated seats, needed more time for checkin etc. As we have booked the flight with AA Budapest-London-Miami-Sao-Paolo, and Santiago-Miami-London- Budapest, we faced this problem several times."
Cons: "Absolutely cold flight, AC was like 15 deg. C"
Cons: "British airways lost our luggage in between London and Thera. Tryimg to track down any answers from British airways was near impossible. Have not heard anything form the airlines in the way of an explanation or apology."
Pros: "Silent aircraft, good indoor climate"
Cons: "Food was awful, boarding takes too long"
Cons: "Departed one hour late from Miami"
Cons: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."
Pros: "The crew was nice and the food was alright. Good entertainment and comfy plane."
Pros: "Nice and polite flight attendants"
Cons: "Breakfast was very poor and bad."
Cons: "Unfortunately, the passenger beside me a young man was over served by the flight attendant and became extremely inebriated so that when I tried to ignore him and sleep, he kept touching me, rubbing my arm and leg. The crew were aware of what was happening and tried to reprimand him. It made my flight extremely difficult and it was all because the flight attendant served him doubles of whiskey (which the passenger was drinking neat) on six occasions, two bottles of red wine and that does not include the doubles the passenger procured for himself from other attendants. In all the behaviour of this passenger made my flight a complete nightmare and it was totally unnecessary for him to be served this much alcohol."
Pros: "A long haul flight in coach can be interesting, but the BA staff, as always, were very cordial. Security was great...thorough."
Pros: "I have no complaints"
Pros: "The crew s oustanding. They were courteous, helpful, very professional and made the flying experience a pleasure for my family. With respect to the Miami ticket agents, there are 3 people I want to highlight for excellent service. Denise, who courteously accommodated our family and rescheduled our flight as needed, another young lady who checked us in. She was sensitive to our party of 5 and was extremely pleasant. The check in process was chaotic at best and she helped make it a pleasant experience. The person is Diane, the manager at the Miami airport. She helped bring order to a completely disorganized check in process and ended up personally escorting us through security toe sure that we made our flight on time. Diane is an excellent leader."
Cons: "The check in process was completely disorganized, due to a cancelled flight from Miami to Heathrow the night before. And there were 3 scheduled flights already that people were checking in for as well. There had to have been at least 600+ people in line to check in, plus those from the night before. The Miami airport doesn't have kiosks for passengers to easily check in and bag drop, which doesn't make sense in such a large and busy international airport. That would have made a huge difference in this case. Also, we paid for our seats to select them prior to 24 hours and we ended up not sitting together."
Pros: "The food and service was good. The seats in coach were uncomfortable and the entertainment was subar as there were only 8 or so movies no being recent release"
Cons: "The lack of decent movies"
Pros: "We took off with an hour delay but we caught up so there were no delays in London. Smooth flight. The guy at check in was great, very helpful and pleasant (I forgot his name unfortunately)."
Cons: "-The crew was pretty unfriendly. They did not smile and one crew basically yelled at me becasue he did not hear my reply when he asked what I want for dinner so instead of asking politely again he started to yell at me "Chicken or pasta?'"- I think Allistair was his name. The other lady also came across rude to me when she said "You have to speak up becasue I cant hear you!"- sorry, English is not my first language but I think the polite way should have been "Sorry m'am I could not hear you, could you please spak up?" - entertainment needs better selection"
Cons: "The plane was quite old so there were no individual TVs. For a long flight, this is a must."
Pros: "Good choice of entertainment."
Cons: "Thd boarding was delayed. The food was terrible. Thd breakfast was barely edible. For such a long flight, our flight attendant didn't even check on us after serving the meal and appeared bothered to even be there. In all fairness this was an AA flight not British Airways."
Pros: "The flight got us home"
Cons: "American Airlines, which ran the flight as B.A.'s partner, didn't give any reason for the on-ground delay, and acted as if we all should have expected to be an hour and a half late leaving the terminal. They offered very little information and didn't really care that we were so late leaving."
Airlines flying from Florida to Greek Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights