Daily cleaning, installation of cabin HEPA filters on flights from Florida to Serbia
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Scores according to KAYAK customer reviews
Pros: "Excellent crew. Very good food. Comfortable seats."
Cons: "coffee is to strong and to many spicy foods"
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "Food was terrible. Except for the dessert which was good."
Cons: "Poor service and flight was dirty"
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Cons: "Food was just not that great. Too many peppers in everything!"
Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "Arrived early in Budapest. Good leg room."
Cons: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Cons: "just did not like the baggage policy for carry on"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Cons: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Pros: "Good movie selection, very friendly crew"
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Cons: "Food and service and crew"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pros: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Cons: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Pros: "Overall nice"
Cons: "Same as above"
Pros: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Cons: "seats are a bit tight"
Pros: "The crew was friendly and very attentive."
Cons: "The plan was very hot and made the experience less than desirable."
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Pros: "Good legroom, friendly crew."
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "The check in crew needs training and learning the international rules Also they are missing kindness"
Cons: "Need completely replacement with expert crew"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Cons: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Crew was great; plenty of space to stretch out"
Pros: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Cons: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Pros: "Absolutely nothing!!!!!"
Cons: "Again, our flight was cancelled without notification!!!!!"
Cons: "We normally fly business class, but this was a quick side trip so we settled for economy."
Pros: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Cons: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Pros: "Perfect landing."
Cons: "My seat was too far from Toilet.."
Pros: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"
Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Pros: "Wifi in the plane is great"
Cons: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."
Pros: "it was ok."
Cons: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Pros: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Pros: "Crew was amazing"
Cons: "2 hour delay and 3 crying babies on a red eye."
Cons: "The boarding organize by group could improve the process"
Cons: "The connection time was too long"
Cons: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Pros: "Service and food were good considering it was "plane food". No delay whatsoever."
Cons: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Cons: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Pros: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Cons: "Comfortability , mediocre service."
Pros: "On time. Friendly employees. No issues at all."
Pros: "Swiss is the best"
Pros: "Everything was good. From the service to the food."
Cons: "I arrived on Thursday, today is saturday and I am still without my luggage."
Pros: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Cons: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Pros: "The hospitality & staff were impeccable."
Pros: "Smooth flight"
Cons: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Pros: "Prompt and business like"
Cons: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"
Cons: "Leg room."
Pros: "The flight attendants were attentive, food delicious, movie selection great also."
Cons: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Cons: "late boarding but quick, lost my luggage"
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pros: "good service"
Cons: "late in departure"
Pros: "Nothing because the airplane seats were terribly uncomfortable!"
Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Pros: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Cons: "The sound system for movies was distorted."
Pros: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Cons: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Cons: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Pros: "Everything is perfect!"
Pros: "Excellent flight staff and better than average airplane food."
Cons: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"
Cons: "Headsets did not work"
Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Cons: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"
Pros: "Everything was great while aboard!"
Cons: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."
Pros: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"
Pros: "The food and the service"
Pros: "the food was good and i like not having to deal with private screening from tablets."
Cons: "The space between rows are uncomfortably narrow (and I am a short person). It also does not help when the attendants would not want to disturb a sleeping but have no problem allowing us to eat off a tray with our forehead touching the back of the seat in front. This happened to me on the entire journey on Swiss from Miami to Zurich to Cape Town. It is almost a health hazard not being able to move and forget about trying to even use a laptop because when the person in front recline her seat, you have no room to even type (and my laptop was only a 13 inch Mac.) I am a million miler on United and this is one of the most miserable flights that I have taken. I also don't like the fact that we cannot get seat assignments until 23 hours before departure- not even for preferred travelers."
Cons: "On 4/23/2016 I missed connecting flight from Zurich to Zagreb because Miami - Zirich flight delay and horribly slow security in Zurich. To make the issue worse "somebody" (???) automatically deleted ny return ticket portion."
Cons: "Boarding was slightly confusing. Calling groups to board was not so organized"
Cons: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
Pros: "Everything from the lady in the counter to the Flight attendant, everything is meticulously thought, even the chocolate in the end :)"
Cons: "Flight cancelled. Two agents at the gate were not enough to handle 300 passengers. Total lack of compassion and poor comunications. Ended up calling Swiss reservation line and after 90 minutes on the phone was confirmed on LH. Spent 12 hours in munich, to arrive in TLV and realize that despite the assurances the luggage did not arrive leaving us with no cloths"
Pros: "Very professional service throughout this international flight. Flight attendants were friendly and helpful."
Pros: "I like the fact that we had options for the selection of meals. Wish there was more varieties. And also wish there was wifi."
Cons: "Didn't like the fact that no wifi was available. Also how narrow the seating arrangement is in Economy."
Cons: "Flight was delayed and I missed my connection in Zurich... Instead Zurich-Belgrade WITH SWISS AIR i was rebooked to Zurich-Munich LUFTHANSA then Munich-Vienna LUFTHANSA and then Vienna-Belgrade AUSTRIAN... Lufthansa is not on my list and I was forse to fly with company I don't like... So disappointed by SwissAir..."
Pros: "Nice entertainment options, great Chardonnay. Best I've had in flight."
Cons: "I've been traveling for quite some time but it's the first time that I've got sandwiches inboard from start to end on a 16 hours flight. Turkish airlines what were you thinking about? Feeding people sandwiches and water during an 11 hours flight from Miami to Istanbul, are you guys serious?"
Pros: "Pilot's landing was top noch."
Cons: "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
Cons: "Turkish Airlines, as always, up to the mark!"
Cons: "Not much leg room on economy class. 200 $ extra makes the trip better"
Pros: "Crew was below average,seats was horrible"
Cons: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Cons: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Pros: "Fast boarding"
Cons: "A little bit hot on board"
Pros: "Food, multimedia and the crew"
Pros: "It was all good"
Pros: "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
Cons: "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
Pros: "Everything! Thanks"
Cons: "Everything was perfect"
Pros: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
Pros: "I’ve flown Many airlines in the past but my experience with Turkish airlines was wonderful. The only bad thing was that there was a lot of turbulence. The staff were super helpful, every time you asked for something they provided quickly. The seats were spacious. Great flight entertainment tons of movies to choose from. Food was yummy. Will defenitly fly with Turkish air in the future."
Cons: "Air in the cabin to dry"
Pros: "Plane, seat and entertainment are very good."
Pros: "Great service and brand new plane!"
Cons: "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
Pros: "Very nice journey. Personel super, they help everysecond"
Cons: "I want to read other newspapers They have use only one boice"
Pros: "they do really their best- they have a good standard."
Cons: "english is hard to understand"
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Pros: "N O T H I N G"
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Cons: "Two hours delay and lost baggage"
Pros: "Happy staff"
Pros: "I know it wasn't Turkish Airlines fault, but I booked through Kayak who went through Web jet for the tickets. Webjet cancelled our tickets and never notified me. They never contacted me back, and I almost had to book another ticket."
Cons: "Sears to close too tight"
Pros: "Old school service and amenities"
Pros: "Your crewsom"
Pros: "Good and comfortable"
Pros: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Cons: "Nothing everything was great"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "See above"
Pros: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Cons: "Yes, everything was really good"
Pros: "The flight attendents were very nice & service was good."
Cons: "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
Pros: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Cons: "Nothing bad to say"
Pros: "Very nice."
Cons: "The Kate arrival at the final destination."
Pros: "Turkish Airlines has the best service in the industry, being in a stressful job and dealing with people, the attendants do an excellent job trying to cater to passengers needs to make their trip joyful and easy. 5 star service. I'd prefer them over any other company whenever possible."
Cons: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Pros: "Love everything... i was actually surprised... The crew was the bes"
Pros: "The service was great non stop and the goodies for the kids was amazing."
Cons: "All was good"
Pros: "I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe"
Cons: "Took a while to board the plane a lot of standing around it seemed for no reason"
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Pros: "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
Cons: "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
Pros: "plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery"
Pros: "I loved the flight attendants, they were super sweet to us, specially our daughter"
Cons: "There is not free wifi!"
Pros: "I did enjoy all aspects crew, food ,"
Cons: "Bathrooms need to be cleaned more regularly."
Cons: "Wine quality was low. I would have paid for better quality wine. Otherwise the staff was very accommodating and friendly."
Cons: "It was good enough."
Pros: "Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it"
Cons: "I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions"
Pros: "Great service, tasty sandwich."
Cons: "Boarding was a bit of a scrum."
Cons: "Short boarding time.missed the flight and had to pay."
Pros: "Lufthansa always great. Comfortable seats, good and safe service."
Pros: "Good flight in a nice A380, I’m in the top floor on premium economy."
Cons: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
Pros: "Fairly comfortable, good cabin crew"
Cons: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"
Cons: "Definitely the food!!"
Pros: "Good service."
Cons: "Check-in procedure. Plane was delayed a bit."
Pros: "The crew was professional and polite"
Pros: "Everything was on time"
Pros: "Boarding was easy. Flight attendants were so attentive in Premium Economy. Entertainment choices were excellent. There was a USB charging port on the back of the seat. All good!"
Pros: "Really not many things to complain about on this kind of flight."
Cons: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Pros: "Everything was on time and efficient."
Cons: "They lost my bag"
Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Pros: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Pros: "Plane was clean and a little more roomy than most long distance flights."
Cons: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."
Pros: "Easy and efficient boarding. Flight attendants were very good. On time arrival."
Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Pros: "We had a 2 hours delay but the captain was professional and the next flight was rebooked"
Cons: "We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude."
Pros: "comfortable seats"
Cons: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"
Pros: "Food, service pretty much everything"
Pros: "All aspects except for boarding and transferring ticket..."
Cons: "Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable."
Cons: "Need AC outlets and TVs"
Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"
Pros: "Flight staff were kind and friendly"
Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Pros: "timely take off. frequent food and snack serving"
Cons: "Prolonged stop over in Frankfurt"
Pros: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Cons: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."
Pros: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."
Cons: "I didn't like anything"
Pros: "Same as above."
Cons: "Same as above."
Pros: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Cons: "It was very good"
Pros: "comfort ,crew was polite and catering delicious"
Pros: "Efficient boarding"
Cons: "Food was poor, dried up and not enough for 10 hours flight. You did have the option to buy more."
Cons: "Got delayed from atl to wash. And my flight from wash to munich left."
Pros: "Timing was on schedule"
Cons: "I had to pay 142 euros for my bags. I'm united Global and never have to pay for my bags. I don't mind a fee, but that was ridiculous!"
Cons: "The business class seats is exactly like the economy seats"
Pros: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Cons: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."
Cons: "They forgot the luggage at Frankfurt."
Pros: "Lufthansa's staff and service are second to none."
Pros: "This is how to run an airline. Ausgezeichnet!"
Pros: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Cons: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Pros: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Cons: "Seats were quite uncomfortable due to inadequate leg room."
Cons: "A large airport with gates very far apart...connecting flights booked too closely together! I got to gate for next Lufthansa flight and was denied access"
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Cons: "Too much sugary bread as nourishment."
Pros: "Loved business class and the lounge areas. Flight attendants were amazing."
Cons: "My luggage is mia(possibly munich). Have no clothes, no gifts to bring my family, and not questions answered the where and when ill get my luggage"
Cons: "Screaming babies who’s parents let’s the run around, people listening to movies without head phones"
Cons: "Took 2 hrs to get a drink after we took off. Need more help."
Cons: "All is good"
Pros: "Quick boarding and on time take off"
Cons: "The new fare basic coach doesnt allow carry ons even for money! I had to check my carry on for $30, unlocked with all my medication and valuables. I had NO idea I couldn't take a small carry on. That's insane. Worse than Spirit, which is not saying much. At least you can pay for a carry on with Spirit. They forced me to check my unlocked bag. United used to be one of my favorites. Its lower than Spirit now. Beware!"
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "The service excellent on the plane."
Pros: "Food was not good plane was dirty"
Cons: "Delays. Price I paid was higher. Later cheaper flights arrived earlier than mine."
Pros: "Nice service"
Cons: "Plug by me didn't work"
Cons: "I felt that united airlines discriminated on customers that take advantage of the low fares that your company provides."
Cons: "Smelled like feces."
Cons: "Seat wouldn't recline and I was having a broken leg in a cast I had to keep straight"
Cons: "Paying for my first and only bag"
Pros: "Great service Stewardess was amazing"
Cons: "I didn't like watching the news and seeing you drag a man off the plane to accommodate your employees. That was heartless."
Pros: "I like the way they set up the different groups. Boarding was quick and easy."
Cons: "Delay. Disgusting snack coffee cold and tasted just awful. Upgraded seat. No tv except on phone and poor choices"
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Pros: "Was a tease... understandable to charge for movies... but why have a tv with a preview then must pay??? Not good"
Cons: "No tv... asked to pay after 20 min for direct tv"
Pros: "I have no complaints. On time, easy peasy!"
Cons: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Pros: "Timely boarding"
Pros: "United sucks .. they give you nothing but a rough way to go"
Cons: "Sad sad"
Pros: "Very uncomfortable turbulence, not your fault, boarding was smooth, checked my bag for free, got it right away at destination after stopover"
Cons: "Charging extra for checked bags is unfair and expensive after paying for the airfare!"
Pros: "Right on time. Smiling faces. Comfortable seat (Premium economy)"
Pros: "The only problem is that United ticket counter did not let me check my bag for free! I hv united visa credit card & i thought that was one of the many perks!"
Pros: "There was one United Airlines counter gentleman at the ft. Lauderdale airport that was truly an angel.."
Cons: "Waiting 1 hr for luggage"
Pros: "We left bfore time and we arrive befor schedule"
Cons: "Row boarding i was group 5 which boarded last and they forced every one to check his carry on due to no space even if the carry on is small."
Pros: "Efficient, well run. Early ."
Pros: "I like the prompt service at the receiving end."
Cons: "That everything needed to be hurry up when there was plenty of time to do what needed to be done. I was given a ticket for some one else together with mine. ..."
Pros: "Everything was good."
Cons: "I loved everything."
Pros: "The organization and ease"
Pros: "Movable head rests"
Cons: "Dripped water on me from the air conditioning system, no outlets available"
Pros: "Staff courtesy was outstanding. This is my 2nd trip with United Airlines. Much success to your United in the years ahead. Ritza"
Pros: "The security line was the shortest I've ever experienced and I loved that the gate wasn't far"
Cons: "My seat was randomly switched from my first selection and I got a horrible seat and was unable to regain my original seat selection. Very uncomfortable seating. The staff was nice, but not overly friendly."
Cons: "A caramel waffle is definitely better than salted pretzel sticks but the airline should at least offer chips or cookies."
Pros: "It was easy to check in"
Cons: "The crying baby in the back"
Pros: "Turn off the damn screen in front of me. Programs are insulting'tv"
Cons: "Tv screen"
Pros: "The lady in fort Lauderdale airport desk was too rude. No more united airlane for us ..anymore.(black. And chubby girl) im not racist.but i asked for her name ..she was smart. Doesnt want to give the name..name tag covered."
Cons: "Not having outlets on plane and no TV screens"
Pros: "Didn't get sick lol and felt very comfortable. ☺"
Pros: "Very friendly and flt was on time and smooth"
Cons: "N/A all was well"
Pros: "Thank you Kayak for such great prices. This was my first time traveling on United aND I was very impressed by the great service abs friendly atmosphere. Thanks to the affordable price I was able to visit my family for the holidays. After all the bad service I always experience from Spirit Arlines this was quite a change. I always travel withe spirit because I can afford the high prices from the other airlines and they stole my belonging s from my checked in bag on one occasion and the customer service is the worse ever. Thanks to Kayak I am able to afford traveling with other airlines."
Pros: "On time, clean, great service"
Airlines flying from Florida to Serbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Serbia
Masks required on board, masks provided on flights from Florida to Serbia
Social distancing seating
Middle seats unavailable to book on flights from Florida to Serbia
Testing for antibodies, testing for symptoms for flights from Florida to Serbia
Waiving of change fees. Search flexible flights from Florida to Serbia