Daily cleaning, installation of cabin HEPA filters on flights from Florida to Shenzhen
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Scores according to KAYAK customer reviews
Cons: "The crew failed to enforce ANY mask policy. The WiFi did not work. They over served alcohol to the passengers."
Pros: "Fast transportation and great seat"
Cons: "The air hostess were rude."
Cons: "Delayed flight"
Cons: "Taxi time on both ends were ridiculously long."
Cons: "Business class - never offered food or drink for entire flight."
Pros: "Quick boarding"
Cons: "American's coach seats are NOT that comfy"
Pros: "The seat was super Uncomfortable. Squished Middle seat that I paid $37 for (w/Priority boarding, see below). What a ripoff. The seat was designed specifically to torture passengers, of this I am certain."
Cons: "I paid for a seat upgrade that included "Priority Boarding", For AA, that meant Group 5 out of 9. WTF?? Clearly Bait and Switch - there's a big placard at every AA boarding gate that states: Priority Boarding 1-4 (to the Left) and "Main Boarding" 5-9 (to the Right). Fraudulent, clearly."
Cons: "My bag is misplaced and no one has an answer"
Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"
Cons: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Cons: "Circled for too long and had no updates from the captain on what was happening."
Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pros: "Everything on time."
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "The flight was delayed"
Pros: "the plane looked new and clean"
Cons: "the leg space"
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Cons: "The space between seats is very short!!"
Pros: "Crew was polite and respectful"
Cons: "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Cons: "LATE ! ! ! LATE ! ! ! And “AA” has a really good reputation ... so pretty bummed out ... the apologized ... and did what hey could to make the flight more pleasant ... but i’m here for my daughter who’s having surgery in the morning and .. it’s now 0107 and we should have been here at 2356 ... and we are all tired"
Pros: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Cons: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Pros: "We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us."
Cons: "I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)"
Pros: "Quiet clean bathroom good layover time"
Cons: "lost time and monies...and opportunities."
Pros: "If you are not in first class, they treat you like dirt."
Cons: "I saw the whole plane packed in the back with 6 people in a row, when the middle of the plane has plenty of empty seats. It seems that American Airlines will pack people who don't pay for choice of seats in the back. Distasteful practice."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."
Cons: "Horrible long delays."
Cons: "Too cold on the plane"
Pros: "Arrived early"
Cons: "Couldn't get movies to play"
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Pros: "The only good thing about the flight is that it was nonstop."
Cons: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
Pros: "Good air and great stewardesses"
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Pros: "otherwise ok"
Cons: "2hr delay"
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "Attentive staff, easy boarding"
Cons: "AA got rid of the video screens on the chair in front of you; poor snack selection"
Pros: "Everything went fairly seamlessly despite having a pacted plane."
Pros: "Comfort and quick boarding"
Cons: "Flight attendants were a bit dry and less than over zealous. Connecting gate in Charlotte was really far from where we landed. I had little time to get there."
Pros: "Boarding process was quick and staff was decent."
Cons: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."
Pros: "Flight on time"
Pros: "Friendly staff, on time"
Cons: "No issues"
Pros: "The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous. Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers)."
Cons: "Nothing really. This was by far the best and fastest flight door-to-door."
Pros: "comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2""
Cons: "they did the best, were polite, helpful other AC flights taken, this was probably the best"
Pros: "Crew except one were friendly. Best landing ever in St. John’s. Flights on time."
Cons: "Seats are very uncomfortable. No food selection on last flight and flight attendant was reluctant to be helpful about it."
Cons: "Uncomfortable and small space for the travelers"
Cons: "Improve seat comfort"
Cons: "Boarding was awful"
Cons: "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"
Cons: "2 hours delayed and we waited 45 minutes for our luggage to arrive."
Pros: "Arrived on time."
Cons: "Luggage took too long to arrive."
Pros: "left on time, arrived on time Good communicatiion from captain"
Cons: "Staff in economy not very friendly Very long wait for baggage"
Cons: "I had to change my return ticket early because of an emergency and Air Canada charged me $481.00 whenI only paid $371.00 fora round trip. How is that possible?"
Pros: "Rouge is not air Canada"
Cons: "As someone who flies AC quite abit. Rouge is not AC"
Pros: "Accommodations given fue to cancellation"
Cons: "Extra baggage fees and experience with some of the crew"
Cons: "No lights working.Could not get on to entertainment on devices"
Cons: "We were sitting in the exit row 27 and it was extremely cold to the point where my 79 year old dad had to put on a sweater and a jacket for it to be barely tolerable. "we froze". After numerous requests to raise the temperature we gave up."
Pros: "Prompt arrival"
Pros: "All good"
Pros: "Polite and courteous staff."
Cons: "Seats were so u comfortable. If the person in front of you put seat back, it's literally on your face. Seats are too closely packed. So flying 3hours with an uncomfortable seat upright isn't pleasant at all."
Pros: "comfortable clean and overall a pleasant experience"
Cons: "When checking in, the flight attendant randomly checked sizes of carry-on baggage and forced us to pay extra to check a clearly carry on sized bag, which we have used on at least 50 flights previously as a carry on without ever an issue. On the flight, there were countless carry on bags clearly larger than ours which were allowed on the flight. We soon realized there was not enough room for all the carry on baggage and so they randomly chose us to pay extra since baggage would have to be checked anyways. It was unfair, biased, and classless. Shame on you Air Canada."
Pros: "Able to board in advance of pilots arriving."
Cons: "Due to construction work on one of the runways, pilots were delayed as well as takeoff."
Pros: "Managed to be on a big plane with leg room. So paid cheap and didn't have to compromise on anything."
Cons: "I would like to see planes getting boarded from the back to the front. That way there are less people holding up traffic and you are not bumping someone who is already seated as you are going by."
Cons: "boarding was very painful , stood in line for over a hour to check suitcase . by time luggage was checked and i went through security the plane was boarding. i found luggage was damaged after i returned home. i then had to spend hours on chat to report damage and get a ref number, i then had to drive back to the airport for someone to see the damage and give me paper work. i now have to drive to thornhill to bring suitcase to see if can get repaired. plus i had to pay for parking at the airport. no satisfied with air canada at all."
Pros: "None stop flight"
Cons: "Made me and other passengers stand in line for an hour with no one in the counter to help and none of the employees knows anything,almost missed the flight."
Pros: "friendly helpfull staff"
Cons: "luggage took to long to get"
Cons: "No entertainment. Couples cannot sit together."
Pros: "They weigh every little carry on even little backpacks. My Dad who is 83 had very hard time since he had one pound over. Max weigh you can in your carry on is 22 pound. Extremely money hungry Air Line. I would avoid at any cost."
Pros: "Very pleased from take off to landing"
Cons: "Most uncomfortable seating that one can have. I will never fly rouge again."
Pros: "Flight attendant was snarky to my uncle when asked how come they did not have their prebooked seats together. Her reply was something along the lines of "you can take another flight" and then she walked off, not offering any other solution."
Pros: "On time Excellent take off and landing Good service"
Pros: "Flight times and cost"
Cons: "Everything else."
Pros: "The flights were on time."
Cons: "Plane seating is so cramped, very confining. Seems worse all the time. Tall folks suffer! Airline counters not well staffed at Ft. Lauderdale, ridiculous long lines moving extremely slow. Plane full to capacity, not pleasant. They charge for everything and Rouge even worse."
Cons: "Boarding was terrible. No leg room at all."
Pros: "Flight was on time and crew was friendly"
Cons: "Old airplanes, not very clean"
Cons: "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
Pros: "The crew were friendly and helpful were they could be."
Cons: "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
Pros: "Able to upgrade to 1st class"
Cons: "Customs what a cluster of confusion"
Pros: "Crew was pleasent."
Cons: "Plane is so small my knees are in the back of the chair in front of me. I'm tall but this is the only airline I've had this issue with and I have flown a lot over the past 5 years."
Cons: "Always delayed."
Pros: "The crew and staff were at all times open to help, with a pleasant surprise to see all of them smile at all times."
Cons: "This plane doesn't have comfort absolutely. I'm a tall man and all three hours of flight I was sitting with open legs Entertainment? You will not have it if your phone wasn't charged. You have to use own phone for watching movies or rent aircanada's tablet"
Pros: "The seating is too squished.If you have long legs, their toast"
Cons: "Courteous staff"
Cons: "I've never been on a plane with such little leg room! I was in pain from my back and knees the next day. Reconsider flying with Air Canada if you are taller than 5'8"."
Cons: "Everything ! Customer service was terrible , slow non appreciative , all rude , cramped seats , zero snacks provided and less than 3 oz. of water given .. Not worth the money !! Fly united or American"
Pros: "I paid 10.00 for nuts... that is nuts!"
Pros: "All my expectations were met"
Cons: "Everything was fine"
Cons: "Fix your planes. They are falling apart."
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Pros: "On time , smooth ride"
Pros: "Free snacks. But prob only cuz I got the cheapest option."
Pros: "Arrived much earlier than expected and very smooth trip"
Cons: "Screaming small child for first 30 min of flight"
Cons: "Flight from Chicago to Zurich-staff required me to check my bag at the gate and pick it up upon arrival to our final destination in Krakow. The flight arrived late, which made us miss our connection. We were re-routed to Munich and then to Krakow. The bag was delayed 24 hours. The reason I only bring a carry-on is so that this situation would not happen. I have never been required to check my carry-on in the past. It was not a pleasant start to our vacation. I had really been looking forward to flying Swiss airlines as I had heard great things about it. I was extremely disappointed."
Pros: "Um......30 minutes early to destination"
Cons: "Plane had food and crumbs all over the floor, seats had horrible leg room ( I am 6'5")"
Pros: "Most cramped seats and floghtnive ever been on."
Cons: "Seats are the smallest of any airline I’ve ever been on."
Pros: "Smooth ride, snack box, friendly staff"
Cons: "The A320 seats help define the “bus” portion of Airbus."
Cons: "Seat was broken and light didn’t work. Terrible response when I pointed it out."
Cons: "my TV did not work while everyone elses did"
Cons: "It’s was bad trip caused by the customers service the really bad they don’t know how to treat people only strolling money for carryon and really ruffles...one star it to much"
Cons: "Plane was a little tight but overall it was good"
Pros: "Cheap price"
Pros: "Pilot was very communicative and shared when we were approaching turbulence when he was navigating around Hurricane Harvey"
Cons: "Hard landibg"
Pros: "I did not like the seats too narrow. And everyone bumped me on the aisle. I am 5'3". I can't imagine how awful it is for larger people"
Cons: "I am at a loss for words. I was scheduled to depart from Tampa,Fl July 25th at 5pm. I was able to catch an earlier flight when another airline so I did. I still needed to fly back from my destination from Newark, Nj on Monday July 31. Due to me not taking my original flight United cancelled my ENTIRE reservation and they want me to pay $250 to rebook, which I do not have. I am currently stuck in New York with no money for a return flight, and will possibly lose my job. I am extremely shocked that they would do that. I will NEVER recommend or fly with them again."
Cons: "No WiFi. It wasn't working."
Cons: "Tiniest, tightest seating ever - claustrophobic"
Pros: "No problems smooth as honey."
Pros: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle! The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Cons: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle. The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Pros: "0 meals/delays"
Cons: "Got there safely!"
Cons: "I would never pay for movies.it is too tacky that everything is for sale"
Pros: "Entertainment in flight"
Cons: "Seat room"
Pros: "Flights were on time."
Pros: "Attentive, polite and efficient staff."
Cons: "No TVs. No reason planes shouldn't be upgraded"
Pros: "Overall ease to get on the plane, the flights were smooth.. and flights crew were friendly"
Cons: "Paying for! Movies. They should be part of the flight so you are more comfortable flying"
Pros: "Very gracious staff and attendants : )"
Pros: "Explained the Group system(3,4 and 5) Offered opportunities to change to window or aisle seats"
Cons: "Can't score food when you get a cookie"
Cons: "horrible service representative in newark."
Pros: "Got there early!"
Cons: "Having a delay"
Cons: "Pretzels as an only option."
Pros: "direct tv and pretty quick flight"
Cons: "long time to board"
Pros: "Totally professional"
Cons: "Everything I"
Pros: "The crew was very nice and helped out as often as they could."
Cons: "The seats were horribly uncomfortable - my boyfriend and are not wide people but tall. Our knees touched the seat backs in front of us and it was not forgiving at all. The que for boarding was one of the worst that I've ever seen. People would line up for their boarding group way in advance, creating long lines throughout the main area of the terminal, hindering other people trying to get where they needed to go. Not only that, but it took FOREVER. Thank goodness the pilots made good time or else we would have been behind. I doubt I'll fly United again... I guess if I have to, but it will be something I dread."
Pros: "Staff great. New plane. Check in a breeze."
Cons: "Airline food. Gross breakfast waffle. Very tight sitting arrangements."
Cons: "The seats are the most uncomfortable we have experienced."
Cons: "As a military spouse I was not allowed to check a bag free so I paid the fee. When I boarded I noticed many passengers bringing bags on that we're as big as the one I just paid for. They either checked for free or brought it on and managed to shove it in sideways taking up space that others needed. Some people brought three bags on!!! As a military spouse I feel cheated to have had to pay when others checked in for free at the gate. Not cool United, either let the spouse check in for free or make everyone abide by the so-called rules of one carry on that actually fits into that metal baggage guide. I would like a refund of 50.00 for the baggage fees I paid for this trip."
Pros: "So, glad that United has come full circle after some adjustment phases and flying changes that is back to being "The Friendly Skies""
Cons: "The wi fi did not work"
Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"
Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."
Pros: "Airbus is the best commercial way to travel"
Pros: "Flight was very quick and On time. Aircraft was small but comfortable. Was only one flight attendant. Could tell her was kind of new. But he did alright."
Cons: "Temperature was a bit too cold. But I managed. Glad snacks and non alcoholic beverages were still complimentary."
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Airlines flying from Florida to Shenzhen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Shenzhen
Masks required on board, masks provided on flights from Florida to Shenzhen
Social distancing seating
Middle seats unavailable to book on flights from Florida to Shenzhen
Testing for antibodies, testing for symptoms for flights from Florida to Shenzhen
Waiving of change fees. Search flexible flights from Florida to Shenzhen