Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Baggage handlers extremely fast"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "Too many flight delays and gate changes"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Lift off and landing was excellent"
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "Slight delay of flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Cons: "Flight was delayed."
Pros: "Loved being in first class"
Cons: "Hated gate change and late plane at the last minute."
Cons: "Boarding is as usual chaotic"
Pros: "Boarded fast"
Cons: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Pros: "Timing of the flight and the luggage step by step notification"
Cons: "Last seat by bathroom smelled of urine"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "Never on time"
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Pros: "Plane was clean and updated"
Cons: "No negative opinions"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "On time take off."
Cons: "No comments"
Pros: "The Captain greeted each guest both on and off the plane !!"
Pros: "Smooth loading and unloading"
Cons: "Customers don’t listen to the Flight attendant"
Pros: "Food and nice crew"
Cons: "No tvs and bad WiFi"
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Cons: "That's the flight is clean"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Cons: "Flight was changed. Missed an important event"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Cons: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Cons: "Everything was ok"
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Swift clean friendly on time
They canceled our flights that went on anyway.
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "The friendliness of the crew"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Really friendly staff. Great service"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Consistently high standards"
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Good multi media access and content"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Overall very nice flight, even comes with free drink and snack"
Cons: "I missed my flight because of MU"
Pros: "Delays and no proper customer service."
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Le repas est casiment vide
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Nice,o time,and great foods and services.
Always exceptional service
Cons: "Thé qualité officielle the images"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Cons: "Not to be late ,and not to loose my luggege"
Cons: "Check in process running smoothly and better announcement of gate change"
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Pros: "The transfer times were excellent"
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pros: "DIY snack area"
Cons: "Food and seating"
Cons: "Arrived 5 hours late"
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "Just a routine flight but done with perfect execution."
Pros: "Good selection of movies"
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Cons: "We were 2h late"
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "La entrada"
Cons: "El resto de cosas"
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Cons: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Pros: "the food"
Cons: "no room for legs"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Warm and elegant service"
Pros: "Boarding and such was straightforward and easy"
Cons: "Everything is uncomfortable"
Pros: "The attentiveness of the crew and the online check in."
Cons: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Due to delay leaving Munich, rather than having a 3+ hour layover in Dublin had NO TIME between flights. Fortunately the staff in Dublin were prepared with our boarding passes for the flight to Boston, which staff could not issue in Munich due to computer problems (I GUESS?). The plane was FREEZING. Food was meh. Would be reluctant to fly AER LINGUS again.
The flight was smooth and thfkight crew was very nice and helpful.
Food was dreadful. Otherwise very pleasant flight
It is a long time since I have travelled with AerLingus and the seating seems a littlemore uncomfortable to me.
Boarding at BCN was the worst experience ever
The flights was over 4 hours late leaving Athens. The communication from Aer Lingus was poor, and they seemed to think leaving 4 hours late was par for the course.
Pros: "The crew were great ( very helpful). Comfort ?"
Cons: "Plane late due to electrical failure. Manchester airport, stuck on bus because driver couldn't open the door."
Cons: "The food. We waited too long to take off and there was no announcement why we were sitting on waiting..."
Cons: "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."
Pros: "The crew was charming and very attentive to passengers."
Cons: "Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service."
Cons: "Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight."
Pros: "Nothing since I’m still in dublin"
Cons: "There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections."
Cons: "Seat was too hard. Very difficult to be comfortable on 11 hr. Flight with hard seats."
Pros: "Flight crew were super friendly and helpful."
Cons: "AerLingus representatives noted that my luggage would be shipped directly to Ottawa (Madrid-Dublin-Toronto-Ottawa) - this was false and caused significant pain in Toronto,"
Pros: "In flight entertainment."
Cons: "Seats were a bit cramped. And I am only 70kg."
Pros: "The flight did get us from Dublin to Rome"
Cons: "I asked an agent at the desk at the gate if we could bring our carry on luggage and a backpack onto the plane. She said of course. When we actually got to the desk to check in another agent made us check our bags. Ours was the only luggage at the bottom of the stairs in dream the plane. There was plenty of storage space in the bins by our seats. We did not appreciate yes. In addition, I had to throw out a perfectly good cup of coffee because they would not allow it on the plane. Come to find out that they don't offer anything complimentary. You must pay for everything including coffee and soda. I have never flown on an in airline like this. I did not find the flight attendants particularly friendly as well."
Cons: "Flight delayed. Seats uncomfortable"
Pros: "We felt like we were flying in a cheap local airlines."
Cons: "The seats, the food."
Pros: "Overall the flight was great but the seating was extremely tight which made it hard to get comfortable. Not sure what type of airplane this was. Our return flight was much roomier."
Pros: "Good food, that’s it!!"
Cons: "Entertainment system is very very poor. There was no tissue paper in the business class toilets on the return flight. The Aer Lingus reos in Orlando were rude and unhelpful. Sat in business class and the seats are very annoying. They adjust using a sensor pad and the slightest touch off it,your seat starts shifting. I’ve had better experiences in economy class with other airlines. I just think it’s laughable that Aer Lingus class themselves as a 4* airline"
Cons: "Only 1 checked luggage was included. I’ve never heard of that for an international flight."
Pros: "Easy check in, one free bag, and helpful flight staff"
Cons: "Absolutely no complaints. Great and easy flight."
Cons: "No complimentary drinks of any kind."
Pros: "On time. Reached early"
Cons: "No compliments of drinks"
Pros: "Friendly crew"
Cons: "No complimentary service on Budapest-Dublin segment"
Pros: "The blanket, pillow, leg room, food and drinks were excellent. The entertainment option was decent. The staff was pretty nice from check in to landing."
Cons: "The seats were not comfortable but the pillow helped."
Pros: "Quiet, short"
Cons: "We were told we would revive a seat at the bulkhead with a bassinet. We did not."
Pros: "Easy flight. On time."
Cons: "Waiting for counter to open at 8:20. Did not know. Could have been enjohing coffee somewhere."
Pros: "courteous crew, reasonable food and snacks"
Pros: "No one was assigned the seat next to me so I got to slide over from my leg limited seat."
Cons: "Sound quality on movies was terrible. My suitcase made it with me but my golf clubs did not. Still waiting on word about clibs"
Pros: "You lost the suitcase I needed for the next 2 weeks of my last family vacation in Europe. When I called for an update after 2 days (the promised notification from you was not made) I was told it was found and would be brought by courier to my Airbnb. When I called again, I found out it had arrived in Frankfurt but I'd have to come back to the airport to retrieve it. I had to cancel some plans and inconvenience my family because of your inept handling of my personal property. Other people were in line at the service desk to report their luggage lost. I'm VERY upset. I will avoid Are Lingus and BA in the future. NO LEG ROOM! (Crying, wailing infants the whole 7 hour flight--not your fault, but no sleep for any of us unfortunate passengers)"
Cons: "The flight was over an hour late taking off. Mediocre service from the crew, they seemed tired. Upon arrival you could not open the cargo doors and our luggage was delayed for almost 1.5 hours. There were several other issues with thus flight that made the overall experience a poor one. Some where beyond the control of the airline, others were not. There was a lot of room for improvement."
Cons: "Airline lost our luggage (along with 30 other passenger bags). Also our bag wasn't going to be sent to our final destination which is a hassle, and illogical."
Pros: "Free movies"
Cons: "I was told I had three aisle seats back to back. When we got to our seats, we were one seat in from the aisle. They changed my original flight which had a 1 and 1/2 hrs layover to a flight that had a 20 and 1/2 hour layover and refused to pay for a hotel or meals for my family."
Cons: "Plane is Dirty. Trash around seat floor and crumbs where remote is. No charging station on seats."
Pros: "had to purchase tea and snacks"
Pros: "Flight attendant was delightful."
Pros: "There waa great variety in the entertainment feature."
Cons: "Boarding was absolutely chaotic. There was one call for priority members, and then a call for all remaining rows, stressing that it was final call. This caused a large crowd to rush to the gate and then disorganization when on the plane. Historically, its been much more efficient when you call batches of rows, which clearly prevents overcrowding and allows people more room to stow away carry on bags. Also, i was very disappointed by the food options. As a vegetarian, i had no manageable option because i hadnt preordered. I had no wifi during the days before the flight, i couldnt get online to do it. I find it surprising that you dont at least provide a meatless option, or at least stow away a few extra vegetarian meals. Also, i have never seen that option during booking, nor have i ever recieved an email to consider meal options. Overall, the accessability of meatless food is extremely disappointing."
Pros: "bia preorder meal was fantastic. Problem is that on 11 hour flight, you need at least 2 meals"
Pros: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Cons: "It was all great."
Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"
Cons: "British Airways/Aer Lingus did not allow me to go to the gate although I was at their counter early. Worst and most humiliating situation I've ever experienced"
Pros: "No food or entertainment"
Pros: "Well fed"
Cons: "Plane not clean. Movie screen did not work."
Pros: "On time, Boarding very good. Crew were brilliant, especially when they removed an intoxicated woman who was harassing the family seated next to me."
Cons: "Didn't eat dinner on flight as it came too early for a flight at that time. I ate in airport. But the breakfast was just OK & comfort I guess is par for the course these days, seats on economy fares just seem to get narrower & narrower. As far as the entertainment system it just didn't work properly (just as it didn't on the flight over) and the choice of films, TV and current affaires was pretty bad."
Pros: "The crew was great and very accommodating. Seat we're comfortable. They crew kept us all informed with the progress of the flight."
Cons: "One of my seats was not cleaned up properly. There were used napkins in the compartment in front of me."
Cons: "Was supposed to depart at 850 pm on 15 Nov from Orlando Boarded plane on time then sat on aircraft for 2 hrs due to machanical issues. Was the deboarded and spent 2 hrs wanted for a hotel voucher. Asked to be placed on a different flight due to active duty military status and was given no help. Was not offered to fly on a different airline.. was instead asked if i had looked into getting another flight which if i am correct should be something they should have doing to ensure that i would return to duty on time.. Mind you i was flying with a small child and bussiness class was more important than women with small children or families period. When i was able to catch the flight the following day i didnt not recieve notification that this flight was delayed as well. To top it off this was a red eye flight and they kept the lights on in the cabin and many people were unable to sleep. Due to the flight being delayed i and my small child had to run across dublin international to catch or connecting flight. We made it however our luggage did not. I will not be using this airline again. I would rather spend a little extra money."
Pros: "Aer lingus was good and helpful"
Cons: "I don't have my bag"