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I cancelled this flight 2 days before departure but I followed your texts and emails and IF you were correct this flight turned into a nightmare.

Little warm on the plane and delayed for an hour

For whatever reason, the flight was not catered -we were told it would be a 45 minute delay waiting for catering - so no food. There were opened candy and peanuts in the seatback pocket. Flight landed early in DFW but due to the assigned gate not being available, we sat on the ground for 30 minutes waiting for the gate to open - making the flight actually arrive at the gate late.

Crew professional. Easy bag drop off. On time. Good entertainment.

They have lost any customer service care and support. Terrible airline now and been for awhile.

The flight was just perfect! We left a few minutes early, had a smooth flight and fortunately had landed before the terrible accident that took off from North Philadelphia airport shortly thereafter.

I think I paid for an extra legroom seat and to be honest, there was not a lot of space available for my not very long legs. The flight was totally full and the staff did everything possible to meet the needs of all passengers. My only concern was for the size and spacing of my seat.

a321 seating in business class transcontinental - international not up to snuff, no foot rest, entertainment unexciting

I was able to get on standby with relative ease

There were 3-4 delays on this flight—we almost missed our connection.