Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The only bright side of this flight was safely landing in Boston.
Difficulties checking in online within the 24 hour window
5 hour delay with multiple incorrect time updates via text alerts, email and on jet blue website
No entertainment on board - no TVs
Wifi would not stay connected
Wrong baggage claim info was given by crew members on board
Flight was so late in arriving no taxi service was avail at Logan
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads.
Flight was delayed.
Jetblue performs at its usual high level. Friendly staff, welcome from Pilot, and standard package of beverages.
The E190 on this route is showing its age (as are many of Blue's E190s). Lack of power, tiny video screen, marginal resolution point to the need for an overhaul of this jet. They are apparently in progress of updating the E190 fleet. Much prefer Blue's A320's which in my opinion is a great ride.
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