old plane, tight and uncomfortable
Thankful for coffee being served without charge. Not all airlines do that.
Good multi media access and content
Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.
Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
Seats were comfortable again.
Crew seemed to be a little more aggressive and rude than last flight from BA.
Very big delay!!!
Connecting flight experience
British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA.
Behavior of board personnel
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