Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Cons: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"
Cons: "The only complaint I have was the bag dropoff counter. There was one person, checking in 9 airlines! A second person came after awhile, and they were amazing, polite and very efficient. But the wait to get to the counter was not acceptable. Even tho' we were fourth in line, they began calling people from the back for another, I guess, earlier flight, different airline. Understandable, but frustrating for those of us who arrived early, but had to wait. Otherwise, flying Aer Lingus was a pleasure."
Cons: "They don’t hold bassinet seats for families traveling with infants! They sell them as extended leg room seats now. Disappointing."
Pros: "All good"
Cons: "The Dublin airport is in desperate need of air-conditioning!! Pretty amazing and international airport doesn’t have this handled."
Pros: "It was a quick, short flight."
Cons: "My bags did not make the connection, which is crazy considering I was in Dublin for about 7 hours. It was not a quick layover, and my bags should have been on the plane with me."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Pros: "Plane was comfortable, twin prop, nothing special but as expected. Smoother than expected ride."
Cons: "Boarding was by bus, which had to keep stopping for moving aircraft. And it was a cold, wet & windy Dublin day!"
Pros: "Nothing. We were delayed and never made the connection. Delays, mechanical issues with the plane and mis information from your agents caused us to miss the flight."
Cons: "I didn't like the fact that we never made it to Hamburg. The more I think about he experience, the madder I get. We were frustrated with the experience to start out with but as we think back on it and what could have been done to change things by the airline, the frustration changes to anger."
Pros: "We've got a huge delay with the first flight, the crew AT THE TERMINAL was very good organized and guided us straight to the connection flight. The crew at the flight I didn't even noticed."
Cons: "The missing luggage, as described above, is very unpleasant and still need extra effort. There was no drinks, nor food, nor entertainment included. The seats were very uncomfortable."
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Pros: "No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants."
Cons: "See previous reply"
Pros: "Nice and helpful crew"
Cons: "Seats were very cramped. When I tilted my chair back to sleep, the people behind me went ballistic"
Pros: "Reserved seats apart in exit row for extra legroom. When online checkin opened 24hrs before departure, found we had been moved. Moved us back during online checkin. Arrived at airport to find we had been moved again, but check in agent was very understanding and placed us in equivalent seats."
Cons: "I understand that seats reserved are not guaranteed, but to be moved twice by the airline was a negative, though it was made up for by the action of the understanding check in agent."
Pros: "The crew was very nice"
Cons: "I'm appalled that everything costs more money! On a nine hour flight, no food? That's ridiculous"
Cons: "No luggage arrived, and very long and tedious process to file missing luggage claim. And they NEVER called me with a claim number or when they located the luggage. I had to keep calling them requesting the information and it took 3 days to get the luggage."
Pros: "Good price point. Excellent crew. Entertainment with free movies and very nice travel info-logues on Iceland. Nice flight."
Cons: "Reykjavik airport had bus to outside stairs boarding, but that's not the airline's fault."
Cons: "Seats in exit row, understand the armrests need to be secure in case of emergency but they are TIGHT. I have hips i'm sorry I don't see how anyone could sit in those that aren't a size 2, i'm not obese but i'm not a twig ( I understand this is a plane manufacture problem not an Icelandair company problem but still) leg room was nice but still"
Pros: "The cabin crew were attentive to my needs and followed up with asking me if I needed any help when we landed in Boston."
Cons: "Since I had a sprained ankle, I was given a wheelchair by airport security. I was left by myself at the gate by airport security 2 hours before my flight. The flight crew that was boarding was very attentive to me and asked me many times if I needed any help from them, but I told them that I was taking the next flight, not the one they were boarding for. When it came time to board my flight, none of the crew even paid attention to me, and I had to specifically ask them to get me some assistance with the wheelchair. It was already embarrassing for me in the first place to have to be in a wheelchair, but they made it even harder for me to accept my situation because I had to specifically request assistance from them. I also did not like all of the turbulence on the flight. It was an extremely uncomfortable flight for me for this reason."
Pros: "Departure from Reykjavik was delayed by about 15 minutes. The flught was not full so I had a spare seat next to mine to stretch s bit"
Cons: "More communication on delays would rsse strees on passengers"
Pros: "It was overall officient, basically on time and comfortable"
Cons: "Getting off the ground took quite a while even though we arrived basically on time"
Pros: "My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge"
Pros: "Crew were great and we left and arrived slightly early which was nice"
Cons: "The in flight magazines and safety cards were ripped and damaged. Not a good look for the flag carrier"
Pros: "quick boardling, good flight, enough personal space in business class"
Cons: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"
Cons: "there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes"
Pros: "On time, all the staff were lovely at the terminals and on the plane"
Cons: "All goid"
Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Pros: "The captain was very apologetic and the crew were friendly."
Cons: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."
Cons: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."
Pros: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."
Professional comfortable flight crew food seat could not have been any better. Sure beats British air !!
Gate lady was short & annoyed with us when we had already missed our connection to Albuquerque. She finally gave us both center seats. American Airlines is my least favorite airlines.
Pros: "On time, easy boarding. I have always thought they should load the back of the plane first, but I don't think that will ever happen!"
Cons: "We get it about the masks! Between the airport and the airline we hear it 100 times. Taking it down to 50 would be nice."
Pros: "That flight was not ultimately cancelled after 4 hour delay"
Cons: "Upon arriving after 4 hour delay, for crying out loud have someone there to immediately for deboarding !!!"
Pros: "The crew was friendly"
Cons: "I paid extra to pick seats for my fiance and I and when we arrived at the gate, they had changed my seat without any advance notification"
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Pros: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Cons: "The gate agents were rude. So happy with their ‘power’ over passengers who are loaded like cattle onto the plane. They barked at every other passenger that their carry on bag was too big and wouldn’t even listen to train when bags would fit into the size checking stand."
Cons: "Entertainment system for myself and my wife failed after an hour."