My flight was canceled, and instead of rebooking me on a non-stop first-class flight for the same day, which I originally had, Delta rebooked me on a one-stop flight for the following day. When I checked the Delta app, I noticed that there were available flights for both the same day and the next day. I believe this indicates poor management on their part.
I had only one problem. The temperature on the flight was too COLD. I froze throughout the flight. I thought it might be only my problem but when I went to the restroom during the flight, I saw several people huddling in their jackets. A couple had their winter coats on and I was jealous since I had only a very light jacket.
Kayak botched up the booking, i had to call delta and fix. In the process Delta failed to honor my comfort plus seat assignment that i had previously.
An awesome flight crew. FC seat cushion just doesn’t cut it for a 3+ hour flight.
Comfort seating was on the tight side. Maybe it was a smaller plane(?)
Excellent flight and got us around tough weather. Only issue was seat TV did not work and crew tried to reboot.
Food is basically Sun Chips, cookies or Cheezits. I had an exit row seat so I had plenty of room. The crew was very nice and efficient. Pilot kept us informed. Pretty good flight.
I fly Delta all the time, have Platinum Medallion status. But this route seems to have major problems with delays and seems to never leave on time! Have only taken it twice in the last two weeks, and each time it had delays of more than 1 hour... very disappointed!!!!
This flight was straightforward and without difficulty. Service was OK, but I continue to be underwhelmed by level of attention given to Sky Priority passengers.
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
Did not like the check in guy quibbling over a couple pounds at the luggage weigh in
The flight had a delay but I made it to my connection. Flight was smooth overall
Flight team stood out for perzonal attention, kindness at bright cheery attitudes at 8am. Very helpful.
Multiple delays and not straight answer from the United team
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
Like all other airlines United makes you pay for everything. Like everyone, you have to pay for checking in a bag on top of your already expensive ticket. Hence no one does it and we all show up with our luggage at boarding which forces the company to push people to drop their luggage as there is no space. Well, that delays the boarding process a d generates frustrated passengers who lashes out on the poor crew. Please go back to the simple past: charge my original ticket 30 dollars more and make one bag check in included (even in basic economy). I won't even see the difference on price but will definitely notice the beauty of having the chance to ship my luggage !
Did not like the seat spacing. The seat was very narrow and tight.
Crew was limited in offerings and seats were very uncomfortable
Although the flight from JFK to Keflavik is not inexpensive, Iceland Air offers nothing but water, no soft drinks, to passengers without a charge. The seats are uncomfortable, there is no leg room, and there was no available internet to purchase.
Was hard to sleep, but other then that everything was good.
We got to the runway and had to go back to terminal to have plane worked on, which is fine, but the 40 minute connecting flight was already gone because of this delay and had to wait 5 hours to get on a different flight and only got a meal voucher which I didn’t see the email until after I had already ordered and paid for food. I feel I should be compensated.
Hard to figure out how to put back the seat, how to get the entertainment, how to upload passport docs. Also, a warning in the airport that food was all for purchase would have been helpful.
Horrible. My dad was recently hospitalized and diagnosed with lymphoma and Icelandair refused to refund flight even though I had a letter from his physician.
The WiFi wasn’t working, so no one could watch any entertainment for 5 hours. The plane also was delayed and did not leave, nor did the staff prioritize those with connecting flights to de-board first. Everyone with a connecting flight to Munich missed their flight by 5 minutes. Then the next flight to Munich was 14 hours later. The airport could not compensate us because the closest hotel was about 2 hours away. This did not seem like the truth. I was not pleased with this traveling experience.
I DO NOT recommend Iceland air...missed connecting flight.....paid for isle seat upgrade for health reasons...had to do that over....baggage left in the rain so clothes got soaked other items ruined....called customer * dont care* service
Damage May baggage and I report the airport agant and they see it
Crew was very friendly. Need lay flat beds! More snacks
It was too cold in the plane my feet froze
