The seats were small and some seat belts would not fit on some people. My sister had problems with hers to get closed. I did not like the idea if you wanted food or something to drink you had to buy it and with a credit card. How safe is that. I guess you have to buy your own food and drink if you do not what to pay there price so they can keep the airfare down. Also the cost of baggage and carry on I might as will buy a ticket on another airline and be more comfortable.
I was prepared for the worst from some things I had heard a few years ago, but I was very surprised that the experience was great. I have flown all over the US, Europe and S. America so I have plenty of travel experience. The plane was clean and staff were pleasant.
The website & check in station were confusing. It seemed more complicated than needed. You have to carefully read to check baggage, upgrade your seat or upgrade your boarding zone. I was successful at it on the departure but not on the return.
Didn't have any food. Entertainment what's that? It was delayed and that makes things stressful when you have a connecting flight to get. Too expensive for checked on baggage because you're only limited to 40 pounds! However I was mistakenly charged $55 for a personal item and I was promised a refund and I did receive it on my credit card bill. I think the crew was very nice and helpful to those who had special needs.
The flight was cancelled but the notice wasn't sent until 2 hours later (1 hour before the flight). We had already driven 1.5 hours to Latrobe only to find out there it was cancelled. Not sure why I signed up for text mesage updates of mine ever came...
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