the flight itself was totally fine. The crew were great and very helpful. The flight was delayed, however, over an hour without a lot of information as to why.
Had to walk back and forth between concourses to figure out which gate I was supposed to be at. The app and the flight board in the airport had different gates listed. Was told numerous times to check bags only to get on the plane and find that there was plenty of room for bags. The flight was over an hour late which had me landing after the last train departed. WiFi was unusable
Maybe different snack selection. To much sodium in them. I know refrigerators are not available but there has to be healthier items.
Overall good, just screaming kids in the area the whole flight.
The crew canceled the complementary snack and drink in anticipation of turbulence that never materialized. I was counting on the drink (water) to take the the doses of medication - prescribed for my heart condition - that were due during the flight. Since no snack or meal was served on this flight, I cannot rate the food quality. Otherwise, this flight was excellent.
The price of the tickets isn't matching the flight experience. No matter how long the flight is, you're only getting pretzels. The flight attendants looked unkept and over it.
Chairs are not reclinable. Not ear phones for sale. Seats should be assigned to avoid confrontations. Flight attendants were AMAZING.
I love Southwest! I try not to fly with anyone else!
Flight was fine but new boarding policy was a drag Xtra time passenger group And Waiting until entire bridge empties before calling a list preferred... Waste of time
Really full flight, checked in ASAP and still mid Cs.
Everything was great the only issue was lack of Wi-Fi
we used to fly with a different airline but it shut down. We had to find an alternative airline that we like in order to make domestic trips and this fits the bill. Not only is it a similar price but the customer service and the experience overall is much much better. We will be using JetBlue again.
Every thing went smooth. No complaints except deplaning could have been quicker
JetBlue not only has the most comfortable planes, but also used to have the best customer service. Lorie Wright, the lady at the gate was very rude not only to me, but to other passengers as well. Her colleague, the gentleman was also not very friendly. They both were acting like they were doing passengers a favor. The crew on board was very nice.
I purchased ticket so our daughter ( a minor) can sit next to her mother. No help at gate after kayak insisted that this could be done. She ended sitting by herself
Jet Blue has excellent everything, Friendly customer service and staff, clean aircraft’s and is always on time.
I was traveling with two small kids and our TV s were the only ones not working. Informed the flight attendant who did nothing about them.
Onboard functioning wide-variety entertainment on a budget and having an open pantry is nice. Seats are not comfortable but go provide plenty of legroom for a 6'2" 260lbs man.
Even though the weather made a lot of flights become cancelled Jet Blue made the flight that was supposed to leave at 9 pm and we left at 12:15 am and I was so grateful- Thanks to the Senior Jet Blue Staff who made those decisions
Worst customer service ever experienced on the planet, dirty plane, no communication, and severe delays
We had a 1 hour delay due to mechanical issues, then another hour, then 2, and eventually it was an 8 hour delay. The airport staff was confused about gate changes, as they were not getting good communication. They were trying, but we changed gates 5 times in one hour!
Everything is poor, 1st of all American Air should fix the flight schedule, I never reach my destination ever on time,
I cancelled this flight 2 days before departure but I followed your texts and emails and IF you were correct this flight turned into a nightmare.
Little warm on the plane and delayed for an hour
For whatever reason, the flight was not catered -we were told it would be a 45 minute delay waiting for catering - so no food. There were opened candy and peanuts in the seatback pocket. Flight landed early in DFW but due to the assigned gate not being available, we sat on the ground for 30 minutes waiting for the gate to open - making the flight actually arrive at the gate late.
Crew professional. Easy bag drop off. On time. Good entertainment.
They have lost any customer service care and support. Terrible airline now and been for awhile.
The flight was just perfect! We left a few minutes early, had a smooth flight and fortunately had landed before the terrible accident that took off from North Philadelphia airport shortly thereafter.
I think I paid for an extra legroom seat and to be honest, there was not a lot of space available for my not very long legs. The flight was totally full and the staff did everything possible to meet the needs of all passengers. My only concern was for the size and spacing of my seat.
a321 seating in business class transcontinental - international not up to snuff, no foot rest, entertainment unexciting
