I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Good and consistent Printer in lounge did not work for me :(
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
More up to date movies and a live TV option like ESPN, Fox News or CNN. All they had were movies and Spotify Music and some games. Also, wifi on international flights isn't free for Skymiles members like on domestic flights via T-Mobile.
It’s was good. There’s so much room for improvement though. Since the plane was small, there was no entertainment but for years now, the most jarring aspect of travel is the lack of tasty snacks.
Love delta but the delays and long waits for updates was just too much this time.
Flight for canceled. Horrible experience.. had to rent a car to drive myself up here.
If I can, I always fly Delta. I’ve found their service to always be reliable and pleasant.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Good experience, just i couldn’t connect me to the wifi
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Flight was delayed. Can happen. But the info on the website and app said that flight was cancelled which was not the case.
The bag drop personal were not helpful. There was no food on the flight. Boeing aircraft, lousy as always. Everything else was fine.
Asked several times dairy free options and was ignored. Was told chips was the only thing I could have that I should have put it on my profile “which it is”. Very unprofessional. WiFi didn’t work have the flight. Overall a very bad experience.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards
The Frankfurt airport is just not that easy to get around. Having to get from one end of the airport to the other when it was not well marked was a challenge. The flight itself was fine. I would fly with United again.
Air conditioning in the plane wasn’t working at boarding, this resulted in a delayed departure whilst they addressed the situation. The cabin was uncomfortably hot.
The flight attendant was very kind and offered my son a snack for free.
Like all other airlines United makes you pay for everything. Like everyone, you have to pay for checking in a bag on top of your already expensive ticket. Hence no one does it and we all show up with our luggage at boarding which forces the company to push people to drop their luggage as there is no space. Well, that delays the boarding process a d generates frustrated passengers who lashes out on the poor crew. Please go back to the simple past: charge my original ticket 30 dollars more and make one bag check in included (even in basic economy). I won't even see the difference on price but will definitely notice the beauty of having the chance to ship my luggage !
Flight was delayed for an hour and it caused a chain reaction to our connecting flight although we made it but we had to rush and run !!!! To top it off, all our luggages were DELAYED!!!!
Horrible , we missed our flight because they were way to busy for there airport to handle. We waited in line for the over three hours to be told there’s nothing they can do. Worst experience in any airport ever ,staff member from Lufthansa made it there job to be rude and unhelpful. I’m going to be calling to see if I can change flights because a 3 hour layover in a poorly ran airport isn’t enough.
We were offered Flight Change due to overbooking. We accepted and chose an earlier flight. We went to Rebooking center to make the change but agent told us no changes permitted on our Basic ticket. AA should not have made the offer to change our flight.
Airlines must do something with overweight people... Maybe reserve a business class seat for them, or you could pay the consequences if someone overweight seat side by side to you in economy.
Finding the gate was very confusing. Our boarding pass listed one gate and the staff verbally told us a different gate.
This leg they tried and did well with what they had to work from.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
The flight attendants were talking the entire time on the back and I couldn’t even take a nap. Super annoying
WiFi was not working from pos to Mia…. As well as they rushed us to the gate as if the flight was already here and leaving shortly when the plane never even arrived and took off until the scheduled time so then why rush us to the gate and have us thinking we will miss our flight.
I had a first class lie flat seat which broke within 20 minutes of takeoff. I had to sit at an uncomfortable position for 9 hours, and the crew was terribly inconsiderate. I ate in the aisle, didn't have any entertainment due to none of the electricity working on my chair.
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
Free WiFi and movies were not free - everything required signing up for future billing. Boston bound crew were very courteous and gracious.
Your survey should include a "Not Applicable" response for those elements that were not utilized, such as food (unless your want me to rate the cookie I received) and the entertainment (unless you want me to rate the emergency landing presentation). Boarding was late, the plane took-off almost an hour late, and the gate to board changed five times while I was waiting there. At 1:00 pm the plane had not yet approached the gate for passengers to load, yet the information board indicated that the take-off would be 12:30 pm and its status was "on time". Curious.
AC flight attendants aren't overly friendly. Otherwise flight was fine.
I’m handicapped and the staff and crew were so kind and helped me board and made sure I was fine during the flight.
United agent at FLL excellent - due 55 min conx at ORD rerouted us on an earlier departure via DEN and got home 5 hours earlier than expected
I bought a ticket from Brussels to Fort Lauderdale, Florida, USA via Montreal. When I went to the airport, I learned that I needed a Canadian visa. When I bought the ticket online, there was no warning saying "If you are not a US or Canadian citizen; You need a Canadian visa." I asked for my money back, but the staff at the airport said they couldn't help me. I said, "Make the ticket open, I'll fly later," and they said no. I looked for this information on Air Canada's website. They've hidden it so well that it's impossible to find it easily. I understand that Air Canada makes millions of dollars in unfair profits by selling tickets this way. Why don't they ask when purchasing? They don't ask; because they're making money. Every year, perhaps thousands of tickets are subject to this situation. I will use all my rights and complain everywhere. Maybe they won't give me my money back, but I would advise anyone buying ticket to be careful from now on.
Everything went very smoothly and the staff was courteous and friendly. I was really happy and pleased with how well the plane was flown because the departure, descent and landing were really smooth with no sudden drops. The plane’s interior was clean and nice and new in appearance.
Air Canada is the best company I’ve ever flown with. If I had the money, I would only fly with them.
i know it's complimentary - but they didn't have enough snack for all the passengers. there was no entertainment or available WiFi
Was nice to have plug in and TV screen on seat back. Didn't have either on rouge flights. Staff was excellent.
No service in the main cabin whatsoever! I finally ask for water and was requested to get out of my seat and come back to the flight attendants if I wanted water. 3 hour flight, some bumps, but seat belt sign off for about half the flight.
