There was no food, so :( to that one. The flight was delayed by 3 hours. Not Delta's fault. Not the crew's fault. Considering how tired all us passengers were, everything went surprisingly well. The flight crew were very helpful, friendly, and professional. I always fly Delta.
Terrible. Waited on runway for 1+ hour after landing and then was brought to wrong terminal
Pushing back flight and ultimately cancelling it after multiple changes and hours of delays. Comm were terrible as to what was going on and what options were available.
Connection through Atlanta was difficult. Mechanical issue on plane caused a two hour delay. New gate was a mile away.
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
Terrible experience delays going there and delays coming back will not be flying delta
Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.
Some crew were unfriendly or in some cases just straight up rude.
The travel company that you have on your site did me so wrong. I don’t know how it happened, but they put my son‘s name on my plane ticket flying to Vietnam. Along with his birthday. They would not have let me fly from Fort Myers to Ho Chi Minh City. I don’t think that I can ever use your service again. I typed my information into the browser along with my passport number and four days before I’m leaving I have to quickly search another ticket to fly out here.
It was nice to have gotten up upgraded to first class with a meal on a three hour flight
Flight attendant in first class gave poor service (like he didn't want to be there) and food was awful. We sat waiting for gate upon arrival over 45 mins.
Liked the hospitality . The ight took us 6 hrs to get from fort myers to ewr.
Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.
The Wi-Fi was unavailable on this flight for some reason.
The flight was clean and on time, the crew were all very nice and we got the seats we booked. Plenty of food and beverages. The seats are too close so it’s very difficult to try and sleep comfortably.
Good flight, comfortable seats and very quick passage through Heathrow. Boarding in Washington was cramped and not well organized, but the rest was perfect.
Luggage handling and communication is extremely poor. I landed in india 15th and recived luggage today. Based on my itag the luggage was in Germany. They kept me in dark. Etihad num er in india was non operatuonal. Had to call USA etihad. It should not be so difficullt. I came for 1 week business trip everything was screwed . This is the first and also will be last for me
Due to weather AA chose the poor option of redirecting my next flight to Gol airlines after 23 hours of wait. Their desk is not open during the day. Seats don’t really recline so falling asleep is a horrible challenge. Only one meal for an overnight flight. Poor experience, cheap partnership.
Requested early boarding to disinfect seat, tray table, etc. before general boarding. Instructed to board after wheelchair passengers. Waited on jet bridge behind 12 wheelchair passengers. Stopped immediately after entering plane to wait for gate agent in rear of plane cleaning a seat that was wet, got to my row and found both seats adjacent to mine already occupied, with the lack of room making it impossible for me to clean my own space and defeating the purpose of my boarding early. Cleaned the armrests and tray table as best I could.
I didn't end up taking this flight. I got up at 4am for a flight that was supposed to board at 6am - at 5:55am you delayed the flight to 10am. The airport is under construction so I switched to a later flight as I wasn't going to sit in the airport for 4 hours. They said the delay was due to the crew needing rest from a flight coming in late the night before - if that was the case then I think you should have delayed the flight much sooner so that passengers wouldn't get up so early and get to the airport to sit and wait.
The flight to Tokyo AA61 took off about two hours late, but then had to turn back. By that time the crew had to be replaced. Then they kept promising to take off in an hour, then in 3, then switch to the next day.
a321 business class not up to transcontinental & international flight standards
BA is now my preferred way to travel. On ground staff in Canada, London and Nairobi were patient , polite and helpful with our group. On board staff went that extra mile to make sure we felt important. Best of all, no lost luggage! Highly recommend BA in fact have 2 more long hauls with them this year.
It was my second AA flight in a week where there was no air movement. Initially, I just thought it was me however, as we were getting off the airplane, several individuals were commenting on how stuffy and hot the cabin was on the flight. This was the second flight in a week that was like this - very odd
6-hour delay ON the plane in Minneapolis. Missed connecting flight from Dallas to Albuquerque!!
Honestly the only poor experience was the lady at American Air line check in in Fort Myers airport. Who didn't listen when I said i already paid for my bags online and she tried to charge me $40. When I clicked cancel on the kiosk she scolded me and sent me to "full service check in". To which that gentleman was very nice and I proceeded to pay nothing more, like I expected.
