Cons: "Flight ended up being nearly 3hrs delayed. And there was little to no communication on the status of the flight while we were waiting."
Pros: "Everything was great."
Cons: "Flight ran 50 minutes late and I was only to be in town for 8 hours total to begin with."
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Pros: "The crew was very friendly and helpful."
Cons: "The TV monitor was very small and the picture was pretty poor."
Pros: "Great pilots who were very communicative. So glad the JFK to SEA route now has the newer planes with the mint layout."
Cons: "Flight delayed and time kept moving. Entertainment system was not working"
Pros: "Great crew."
Cons: "The usual negatives with discount airlines- pay for seats, food, ear buds etc. free snacks available and excellent."
Pros: "Completely exceeded our expectations! First time flying JetBlue across the country and we will definitely continue to use this airline as much as possible when taking these long flights. Everyone was friendly, the seats were comfortable and spacious, and it was just overall a great experience from beginning to end."
Cons: "When a flight is not full, it would be nice to be able to sit in one of the “even more space” seats without having to pay the full price."
Pros: "Our flight was delayed and she made sure we will arrive in our final destination with no kinks or issues We were Re routed to Washington Dulles Airport instead of LAX and flew all the way to Cebu Philippines via Korean Airlines which we were grateful and happy"
Cons: "Everything overall. The planes are old, the wifi was weak and didn't work on my leg back, the snacks are mediocre, the terminal is subpar. I will take Delta any day over jetBlue."
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Pros: "Very good main meal. Numerous movie choices Friendly attendants. Pretty good leg room."
Cons: "Incoming light was late, making for a late departure and late arrival at destination (about an hour). People-mover buses incredibly slow and inefficient, adding to delayed arrival at terminal."
Cons: "My bag is misplaced and no one has an answer"
Pros: "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
Cons: "The usual, roomier seats, on time"
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Cons: "Not get delayed. Don’t make me check a bag that clearly isn’t oversized"
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Cons: "I did not understand the entertainment system. I read a book."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "First flight from STL to ORD was amazing. I was upgraded to 1st class...not sure why. Robert was a fantastic flight attendant."
Cons: "There was a delay on my second flight from ord to gsp bc there was some type of miscommunication/altercation with some passengers not wearing masks. I have been traveling since 11 am and it was annoying to have to wait another hour."
Pros: "Entertainment is great and the crew is always super friendly"
Pros: "Not sure I can comment on this particular flight."
Cons: "On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel"
Pros: "Flight attendants were proficient and courteous."
Cons: "The seats are horrible and gave me backache. Hardly any cushion that could provide any form of comfort to an 11 hour flight and the recline was nonexistence"
Pros: "What’s to like about flying commercial economy ? The chicken meal was tasty though."
Cons: "45 min delay boarding because the catering was late. Room in the seats. Plug between seats was not very reliable."
Pros: "One flight attnedant made the flight fun."
Cons: "One of the movies I chose to watch on the built-in screen kept pausing/skipping, making the video out of sync from the sound, causing me to rewind the movie a lot to get the sound and video synced up again."
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Pros: "Delta customer service rerouted me to an American Airlines flight that got me in only 4 hours late."
Cons: "If I'd kept my original flight I'd have been over twelve hours late."
Cons: "Poor service, cramped seats, screens small. Lufthansa does really well. This was a United flight and the difference was huge. United has no idea about service. Plus they changed our last leg without informing us that it was an hour and a half later. Then it was delayed. We left SF airport the time we were meant to be landing in SLC. That is a lot of extra time after a 11 hour flight. We were exhausted and not able to get home and sleep."
Cons: "Everything. I will never fly with United again. I will pay more money for another airline which respects people and their money."
Pros: "Friendly staff"
Cons: "Better seats, they feel like a combo of metal and plastic"
Pros: "The crew was hilarious. I love their honesty and awareness of how terrible it is to charge people $4 for water on a 3 hr flight."
Cons: "The seats, the leg room, the captains announcements, the intercoms sound quality, the temperature, the entertainment, so so so very much."
Pros: "One crew member very helpful in stashing my friend’s walking poles overhead."
Cons: "Another crew member did not exercise caution when opening the overhead bin and a pole fell on my friend."
Cons: "Frontier reps not abandoning us when our flight got cancelled"
Pros: "Not one part."
Cons: "They plane broke down and I understand that...frontier employees being rude to us when we asked for updates I do not. There were loud and obnoxious people on the flight that the flight attendants did nothing about. Overall terrible flight."
Pros: "Easy on, great flight, easy off. Love the non-stop flight to West Palm Beach. Friendly staff."
Cons: "Seats are crunched together - not easy to relax"
Cons: "The flight when from being a reasonable timing flight to taking me almost two days to get from Chicago to Portland."
Pros: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge."
Cons: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge)."
Pros: "The price was cheap, but the cost was great."
Cons: "The very 1st words I heard out of the mouth from the very 1st frontier employee I met was "this is going to be a bad day". When they checked my bag they never said thank you, for us flying with frontier. When boarding, the "bad day" employee treated the customers as if they were cattle. Not one stewardess smile the entire flight. And when I asked to stretch after using the facilities only 1 time during the 4 hour flight, I was told (in a very sarcastic voice) "as long as you don't come into our area!" Followed by a faded whisper of "shiiiiiiit". All this, plus a 3 hour delay. What more could you ask for? Next time, I'll pay a little more for the customer service."
Pros: "Straight forward and no nonsense. First time flown with Frontier and probably the last. It felt more like taking a rocket bus than a typical plane. There was no issue with the flight. This truly is a great option depending on your expectations."
Cons: "Seats! Oh god the seats were brutal. White plastic lawn chairs compare"
Cons: "Hire people who aren’t condescending and stop nickel and diming people."
Cons: "The flight was delayed a few times. It would be better if they were on time."
Pros: "Courteous wheel chair service for the staff"
Cons: "Spirit airlines is behind in everything. Takes extra long to check in, it is the only airline that reduces baggage weight allowance to 40 lbs, every other airline is 50lbs. They do not offer free carry ons, the seats inside the plane are super uncomfortable, small table behind seat, and you prob won’t use it, because not even water is free while you ride for hours. No thank you, will not book with Spirit again."
Pros: "No problem at all i hear not good opinion about Spirit but i really like them!"
Pros: "Flight was without incident after an hour delay. Had to laugh abiut the question about food and entertainment. What's that? Just a memory from ling ago."
Pros: "Pleasant crew."
Cons: "Significant turbulence with no explanation from crew/pilot at any point. Luggage did not arrive and no explanation readily available. Improvement in communications needed! Experience left me preferring a higher ticket price vs feeling nickel and dimed!"
Cons: "Had to pay for everyone 65 for a carry on and for snacks on the plane will never use this air line again. Seats didnt recline"
Pros: "Very happy with the services given. Leg room great."
Cons: "Early arrival was very helpful to insure that all would go well and it did."
Pros: "Plane was nice."
Cons: "Departure time was 4:55 pm. Arrived through traffic at 4:18. The gate was 50 feet from check in. 50 FEET! They wouldn't check me in, said they close the gate 45 minutes before departure. Never heard of it. All airlines close 10-15 minutes before departure. Spirit left a dozen, people that arrived almost 40 minutes before their flight, in the terminal instead of checking them in and letting them LITERALLY walk around the corner to the gate. No chance or offer to bring these people to TSA to let them catch their flight. 2nd time I've flown with them, 2nd terrible experience. This was it, I, nor any of my entire family will fly with this airline again. Zero compassion."
Pros: "All was good with the flight, from boarding thru to the perfect landing. Spirit ell down on the job with the handling of a luggage problem. Half the flight had obtained their luggage and left when the carousel stopped and we waited for an hour - no explanation. No courtesy announcement. Upon inquiry, Spirit had no idea what was happening or where the luggage was and did nothing to rectify the situation."
Cons: "See above"