RSW - OSA
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Top 4 airlines serving Fort Myers SW Florida Intl to Osaka
Scores according to KAYAK customer reviews
Cons: "Better food"
Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Cons: "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
Cons: "Kiosk, bag service, One World Integration"
Pros: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Cons: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Pros: "they assisted my aunt very well all through out her flight"
Cons: "The person who assisted me to check in didn’t even know about Global entry..."
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "Very smooth ticketing and boarding on Tokyo to Manila."
Cons: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pros: "nice flight."
Pros: "JAL is great!"
Pros: "It was short flight.. I slept good through."
Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "Very friendly crew!"
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "No major disasters, comfortable seats, on time."
Pros: "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
Cons: "I cannot find one thing I did not like"
Pros: "JAL always have good services."
Pros: "Fast flight"
Cons: "No entertainment."
Pros: "The crew Service"
Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Pros: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Cons: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Pros: "Great service! Also, the food and beer that came with my flight was awesome."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Pros: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
Cons: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."
Pros: "Premium Economy had good seating space and leg room."
Cons: "No wifi access"
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Cons: "too little legroom seating is designed shorter legged Japanese"
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "Great food and beverage service"
Cons: "767 plane was obviously an older model... no USB ports"
Pros: "Food, comfortable, choice of entertainment"
Cons: "No beverages were available to even purchase!"
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Pros: "We appreciated being upgraded to first class using my segments."
Cons: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Pros: "Great stewardesses"
Pros: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Cons: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Pros: "Seat comfortable and professional crew"
Cons: "Assist foreigners better"
Cons: "just the food options were not that good. all other things were ok."
Pros: "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
Cons: "Wifi was unreliable."
Pros: "Very nice crew!"
Pros: "Fight was reasonably smooth. Flight was on time."
Cons: "Being able to afford 1st class"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Cons: "On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight"
Cons: "It is clearly the policy or American Airlines to discriminate against passengers based on their class of flight"
Pros: "Arriving in SFO for Christmas"
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Pros: "It was an average flight"
Cons: "Delay of 2 hrs and it wasn't due to weather"
Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Pros: "Food and drink services were great.. friendly and accommodating"
Cons: "Seats are a tad uncomfortable for longer flights.."
Cons: "The flight was delayed due to weather"
Pros: "Nothing to complain about!"
Pros: "Comfort and food"
Pros: "Flight attendants"
Cons: "Very cramped searing"
Pros: "Overall a good flight"
Cons: "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Cons: "I loved the fact everything was exactly like the booking information. No hassles and no issues."
Pros: "Departure and arrival time"
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Cons: "I'm getting to Madrid 24 hrs after I was supposed to"
Cons: "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"
Cons: "gate assignment took too long"
Pros: "The direct flight, less time"
Cons: "The seats aren't comfortable on any flight, the was tv only, no movies, snack aren't healthy for someone with food sensitivities"
Cons: "Crew were consistently overlooking us in the middle section."
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Cons: "Not very helpful in rebooking"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "I. Did not take this flight had a family emergency had to get home right away"
Pros: "Boarded on time and was easy"
Cons: "The food"
Cons: "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
Cons: "Sticking me in the middle row"
Cons: "The crew was rude and were just sassy."
Pros: "Crew was lovely"
Cons: "1 hour late"
Cons: "Didn't ask for any food so can't rate that or entertainment"
Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
Pros: "everything was polite with a lot of courtesy service was given excellence I would recommend to everyone at all times everything was clean too"
Pros: "Best airline ever"
Pros: "The cue was great. Did not try the food! Overall I had a ver good experience. The seats on the airline needed more leg and seer room . The space was uncomfortable. And I am not a fat person"
Cons: "I guess the same! The crue was very nice and helpful! It's the space that was shared with the other person that was painful"
Pros: "The seats had head rests"
Cons: "Rude staff, flight was delayed. No food or drink service."
Cons: "Departed one hour late due to weather from incoming flight departure city, YVR."
Cons: "Seats with more room and more padding. Snacks."
Cons: "The seat padding was a little worn."
Pros: "The trip was a smooth and on time."
Cons: "The lack of finesse and discretion among the crew. The food quality was poor."
Pros: "Thank goodness there was lots of room on this plane, makes it much nicer"
Cons: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
Pros: "Had to emergency reschedule the trip home due to a medical emergency in the family. Explained the situation and urgency to the AC client services rep. He got my wife and I on the next flight out (and first one in) from an alternate airport (Fort Myers instead of Tampa). They waived any rescheduling charges and billed flight differential charges of under $10 each. It was very much appreciated that in the middle of or crisis, we found a friendly and helpful response from an Airline that too often has received bad reviews. In my books, you folks are #1 when it counts. Thanks so much!"
Pros: "The fact that you still have movies that you don't have to download apps for, nice to keep it simple."
Pros: "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
Cons: "Charged my wife’s seat even though she is Altitude 25K"
Pros: "Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!"
Pros: "Smaller airport with quick checkin and pleasant staff."
Cons: "No entertainment system and have to pay to access in flight wifi to access a movie."
Pros: "Friendly crew"
Cons: "Cramped seats"
Pros: "There was nothing outstanding on this flight."
Cons: "We were delayed on boarding, they changed the gate number a number of times... it was all very disorganized. Both flights to and from LAX were delayed hours so they had to give us a voucher for 15% off our next flight."
Cons: "Extremely dirty planes. Rude staff."
Pros: "Spacious seating. Attentive Stewardesses. Bathroom located close to seating area but was separated by the galley. That was a plus - no odor, no long lines by your seat."
Cons: "Use of ipads for entertainment rather than installed screens"
Cons: "Flight was cancelled"
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Pros: "How the captain kept everyone in the loop about what had happened, and was able to make things work."
Cons: "When we were told that the co-pilot missed his flight to montreal from toronto, it seemed like the Air Canada crew did not plan ahead and asked where the co pilot was - aka, why did it take until we were just about to take off for the team to know?"
Cons: "Multiple delays, slow employees at desk, employees had attitudes when they were asked questions."
Pros: "If you want to here the story please call my Spiros At work Monday 613-226-6573"
Cons: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
Cons: "People who insist on bringing their "carry on" luggage on board. The cases are clearly over sized and then they get to put them in the hold for free, meanwhile, those of us who are honest about the size have paid to check their luggage from the start. Everyone should be able to check one bag for free and anyone who brings more than real carry on should be charged a fee. It would speed up onboarding and off loading and would not create the danger of suitcases falling on people's heads when they are put in the overhead bins."
Pros: "all the staff was very pleasant"
Cons: "I couldn't use my laptop with Windows to watch a movie because the airline didn't have the app that works for Windows"
Cons: "No wifi"
Pros: "Nothing in particular"
Cons: "Leaving Van over an hour late which made me miss my rental car agency's closing time by getting into Toronto so late."
Pros: "Boarding in TO was horrific and had to stand more than an hour"
Pros: "The 3 hour flight was good. Boarding was quick. Staff was friendly."
Cons: "The air canada Rouge entertainment is not updated. It had all the same shows / movies more than a week later. They should change entertainment selection more frequently."
Pros: "The crew was lovely and made the trip easy."
Cons: "The boarding process was very strange. The "zone" loading makes no sense because I was at a window seat and other people had already sat down, so they had to get up so that I could go to my seat. Also the entertainment selection is very limited and poorly curated. I would recommend downloading Netflix shows on ur device before using their service."
Pros: "Everything was great...but there was a medical issue on board and it would be good to hear that the guy who got 'ill' is ok and that it was nothing serious that anyone else could have contracted from him. Paramedics boarded the plane when we landed, I assume it's nothing serious but would be nice to hear from air Canada to confirm. Other than this unfortunate event ... everything was great starting with the staff at the ticket counter."
Cons: "This flight and my next connecting one (also Air Canada) were both delayed by 45 minutes each. That's an hour and a half of wasted time. Thankfully, I just assumed there would be a delay so I booked a later connection in advance. The weather was perfect and there was no explanation on either flight as the why we were almost an hour delayed. I'm expected to arrive 2 hours in advance of a flight. Why is it so hard for this airline to be on time?"
Pros: "The legroom on Rouge is horrendous. My 6' teenage son was so wedged in we could not move/stretch his legs whatsoever. Problem is, Air Canada gives us no choice but to fly "Rouge" to our destination. Once my flight pass is completed I am seriously thinking of moving moyalty to Westjet. I can't take Rouge discomfort any longer. Also - due to turbulence on the flight they decided to withhold food and beverage service without any announcements the entire flight. Nor did they distribute iPads. Far into the 3 hour flight they came with water. That's it. The insult to injury was that on preparation for landing they said their "canned" announcements that they were coming to collect iPads and any remaining items. Oh and did I mention we left 2 hours late? And the fact that the Premium passenger got meals and we had to smell them all flight long? Funny how that works. Very disappointed, Rouge."
Pros: "Boarding was on time and organized. Checking process was fast."
Cons: "Seat was a little to tight for a long flight"
Pros: "Hard to find positive when your knees are hard pressed to metal bracket of the seat in front of you. They should be ashamed squeezing that many seats in to make an extra buck. Shame on you Air Canada."
Cons: "There is zero legroom in the seats! At 6'3" my knees literally jammed the seat in front of me. Sad to see profit has created the need for this much discomfort."
Pros: "Not much."
Cons: "Tight seating, unable to sit with my wife, no food, indifferent service, delayed flight due to baggage issue at departure, length of time for baggage to arrive at carousel. Not very likely to book on Rouge again."
Cons: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pros: "The streaming entertainment system is innovative and well done"
Cons: "Final food service (chicken wrap) was not good; reminded me of a microwave burrito"
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "The flight attendant."
Cons: "Toronto Terminal F is kind of how I envision a third-world country. At least at the higher-number gates, it's very dreary, with an occasional flying insect and signs hanging from the ceiling. Worse is the lack of air conditioning and the sporadic wi-fi service. Worst of all was the almost two-hour delay and changing our departure gate at least five times. Two fellow passengers (one a native of Toronto) said it was always like that. The trip from Toronto to London and back was fine, but I'll try very hard to avoid Air Canada and its Terminal F."
Pros: "Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays"
Cons: "If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air"
Pros: "Boarding was extremely smooth. Staff were courteous, flight even left early."
Cons: "We have flown hundreds of times (including Rouge) and NEVER had I had my check in weighed. Evidently it was 2 pounds too heavy and they made me check it, despite it fitting properly in the overhead. If you have these "rules" then Rouge you need to be consistent about implementing them. Rouge seats are NOT comfortable. Absolutely no leg room and paper thin seats. No electrical outlets and a terrible movie selection. I really wish they'd go back to "regular" Air Canada flights."
Pros: "Very smooth landing!"
Cons: "PA volume was bit loud"
Pros: "Departure was on time. Flight was fine on 777 aircraft."
Cons: "Food was OK but they came through with food and drinks too often to get any sleep on a long flight."
Pros: "Amazing legroom!"
Cons: "Poor selections of snacks and drinks"
Pros: "On time arrival."
Cons: "The crew left the lights on the entire flight and it was a red-eye flight. Boarding was disorganized and made us late. Service on the flight was very poor and slow. Took them all flight just to pass out drinks."
Pros: "The flight was on time and the service was SUPERB!!!"
Pros: "The flight on its own was just fine."
Cons: "We were delayed about five hours because of a mechanical issue, resulting in a plane change. Although it was apparent they knew about this well in advance, we were not told ahead of time. We could have spent way less time in the airport. The staff were all very friendly, but when it came to compensation we were only given a $10 meal voucher near the end of our five hour wait. Most people had eaten by then, so it felt like it was the very least they could do to make up for the inconvenience."
Pros: "Aircraft too crowded, travelling last year on Air Canada from Vancouver to Sydney on a Boeing 777, seating was 3 - 3 - 3, very pleasant in economy class. Flight from Vancouver to Hong on a Boeing 777, seating was 3 - 4 - 3, very crowded, narrow seats, almost everyone shoulders touching, aisles very narrow. On the inbound journey a few hours our of Hong Kong the announcement was made, that all the toilet holding tanks were almost full, please do not go to the toilet unless one had too, Where else could one go?. Would think some than twice to travel on this flight again. Cathay Pacific use same aircraft Boeing 777, seating was 3 - 3 - 3, aH that's better."
Cons: "Staff were very friendly"
Cons: "Crew absent at gate in Montréal on return flight which caused a 25 minute + delay. Entertainment system earjack was broken and I needed to hold my "earphone plug" higher in order to hear proper sound, otherwise nothing."
Cons: "The seats in this plane are very uncomfortable the worst I've ever sat in!"
Pros: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Cons: "There was a delay but that's ok."
Pros: "Attendant was very attentive"
Cons: "Plane was cold! But better than hot!"
Pros: "Boarding and entertainment were good.."
Cons: "Over an hour delayed and unlesss you pay up the seating is very cramped"
Pros: "That I slept all the way"
Cons: "Nothing to complain about"
Pros: "It was the worst trip I have ever taken. Delayed 2 hours due to air traffic control problems, then they landed us in Baltimore and decided we were gonna take buses to Newark. They put us back on the plane and drove around the runway for 2 more hours until I finally had a panic attack. I got off. Then they pulled everyone off and 3 busses took us to NJ, arrival at 4 a.m....HORRIBLE crew had timed out, horrible stewards served up water in cups and were yelling at people to sit saying we were NOT getting off the plane."
Cons: "UNITED AIR"
Pros: "on time"
Pros: "It was just fine."
Pros: "We loved the small terminal at Sky Harbor, with the cute little discounted parking lot, no more that 100 feet away. We loved the location of Avis Rental Car, directly across from the baggage pick-up exit doors, at Regional Southwest. Our flights were all on-time, and the crew was extremely professional."
Cons: "No need for reclining seats. These cause a problem with leg room, for the person behind the "recliner.""
Pros: "Plane was fine but cheap seats suck"
Cons: "It was a miserably long weather delay that turned into a sleepless. nIght in the airport and on the too cold plane. Not their fault, they kept us updated but updates were always more delays."
Cons: "Seats are ridicoualy close together and the aisle's width to short. Every time someone moves, they are bumping into people seated in aisle seats. Boarding and replanting is a nightmare. Asked to help clean up plane before leaving. For all this, I paid $650."
Cons: "Flight was delayed almost every half hour from 4 pm til 9:30. We finally boarded the plane to be ushered off without anyone letting us know anything. Flight was cancelled and we flew the following day"
Pros: "Uneventful, on time! Knees will never be the same, but small price to pay - or so I'm led to believe by your marketing. Also paid 10 bucks for internet- seems excessive."
Pros: "Everything was great!"
Pros: "Flight was on time, plane clean and comfortable"
Cons: "It's about time airlines offer a better snack without paying for it! The sweet wafer is not enough neither are the tiny bags of pretzels!"
Pros: "There was room for my carry on on both flights."
Cons: "The bathroom on the plane smelled of urine. The only snack offered on both flights was a stroopwaffle. Seat didn't relive at all."
Cons: "The seats are Uncomfortable. The food no longer exists. They give you two ounces of drink"
Cons: "I was rerouted, very efficiently, to another airline by United due to late planes. I had paid my baggage fee on united and then had to pay it on the other airline. I have been on the phone 3 times for half an hour each time to get my refund from United. I STILL do not have it!!!!!!!!"
Pros: "workers were caring and professional"
Cons: "some people take on extra large luggage and too much stuff"
Cons: "After booking my flight months in advance United change are seating and separated us. Spent hours on the phone with no explanation and no assistance. Didn't even help me upgrade when I was willing to pay for it. The worst of it all was the nonsense that their customer service kept spewing. Brushed and straight up lied to. Will do everything possible to never fly united again"
Cons: "Delayed in Fort Myers due to maintenance. Just missed flight in Chicago. United wouldn't hold flight, spent night. No offer to compensate. Writing letter. Poor customer service as well. Unpleasant experience."
Pros: "Seats are far tooo tight for long flights.. So I booked Virgin America on the way back."
Cons: "Entertainment not working well. It was too difficult to get a movie, and I am using the same laptop/ equipment that I had on the last united flight. It made a long flight even longer."
Pros: "TSA precheck, Group 2 boarding, more room in seat"
Cons: "The usual things that you can't do much about: small package of pretzels, bathrooms, crowded. I wasn't unhappy, it just goes with flying."
Pros: "It was coach so you get what you pay for"
Pros: "My flight was delayed 30+ minutes going out from Ohare. But overall the flight was good & service was fine. Thanks!"
Cons: "The delay concerned me, years ago we flew to Mudkegon and our flight was delayed and we ended up stranded in Detroit overnight. I was very happy to see our plane fly into terminal."
Cons: "They would not honor their refund policy with proper documentation submitted four weeks in advance."
Pros: "The crew is really nice. They are considerate and helpful as if they know you will be bored through out the flight."
Cons: "You get no food. One advise for the company, do not serve alcohol on 6 AM flights. Just serve some eggs or bread. Try to compete with international airlines like emirates and not greyhound buses. The entertainment system requires you to download the app on your phone and you need to buy the internet."
Pros: "Uneventful is good now a days when flying. Plane was comfortable an very smooth flying!!"
Cons: "Our flight attendant was all business an no smiles. I asked for ice an never received."
Pros: "Lost flight other one took longer not happy"
Cons: "Lost flight other took too long"
Pros: "Had the ability to connect in my phone to the app for free in-flight entertainment. Other United flights will have the TV in the headrest but charge you for wifi or to watch TV or movies."
Cons: "Our flight got delayed 3 hours (which I understand happens) but they boarded group 1 individually, group 2 individually, then combined groups 3, 4, and 5 in the same line. I was in group 3 but was stuck behind people in other groups. Also, they ran out of room in the overhead storage which is frustrating when you're flight is already pushed out to a later time - the last thing I want to do at 1:00 am is wait for my luggage because it had to be checked. People brought on carry-on suitcases along with 1 personal item which were huge tote bags or backpacks. There's got to be a way to monitor overhead storage for items like that - if it's the size of a carry-on, they should need to check their suitcase. The snack was lack-luster. I went on a 5-hour flight to Seattle a few months ago and one cookie with no protein is hardly filling for that long of a flight."
Cons: "The amount of luggage people bring as carry ons."
Cons: "Rude staff,"
Pros: "Very nice and smooth flight, lasted even less time"
Cons: "The lady at check in couldn't give me and my boyfriend seats next to each other, but thankfully there was a very nice lady who agreed to exchange seats in the plane."
Cons: "Did not like the commuter ride from newark to syracuse. Probably would not use united again because of that. Had to get on a bus that took us across the street to board this little, very noisy plane. Even the flight to newark was uncomfortable. Seats are too close no legroom and my back was killing me due to uncomfortable small seats. United is not for me. Sorry."
Pros: "Absolutely nothing"
Cons: "Flight was cancelled in Newark for an unknown reason. Luggage was then delayed because nobody from united cared to change it onto the new flight I was assigned to."
Pros: "Everyone was pleasant and ask are you comfortable."
Cons: "The flight was great"
Pros: "It was on time"
Cons: "That all the passengers were allowed a carry on bag, the flt was full and they made a lot of people check their bags, not fare!!! This airlines breaks their people into 5 different classes, I'm not sure what or how they do it, I was a 5, I boarded last, people climbing over each other, use to be back to front, after 1st class, of course. It was ridiculous."
Cons: "Departure was changed twice until I would miss my connecting flight. I was sent to another airlines with not much help. Stayed in the airport an additional five hours."
Cons: "I booked my flight over 5 weeks ago, and was given an aisle seat. When I checked in online, my seat had been changed to a middle seat. I tried to change my seat online, and was only given the option of 1 other middle seat. I have to have an aisle seat because of arthritis, and I need to walk around during flight. There were long lines at the desk at the gate, and I couldn't stand there to get my seat changed. Now I'm dealing with lots of leg pain as a result. I NEVER would have booked this flight if I'd known I would'nt have an aisle seat. IT IS "BAIT AND SWITCH"!"
Pros: "Boarding was quick and easy"
Cons: "signed up for a window seat was assigned a middle"
Pros: "Food was good"
Cons: "Dinner was served within 1 hr of takeoff and breakfast 1-2 hrs of landing. Nothing served inbetween. There was about 10-11 hrs of nothing. No drinks or snacks served. Very poor service in compairison to other international flights I have taken."
Cons: "Flight was cancelled due to mechanical issues after waiting for 3 hours. The next flight they put me on was the next day on another airline. They put us up in a shity hotel and the meal vouchers only worked at the airport where everything was closed by then or hotel which had no restaurant. United offered a $50 compensation which is a kick in the teeth compared to the inconvenience I was put trough. If I don't get properly compensated from United for that horrible experience I will never fly them again and tell everyone I know to never fly United."
Pros: "On my first flight from SNA plane and crew excellent. Due t storm in Houston we got on and off plane 3x until tower thought it was a go. Captain was excellent explained everything I am a scared flyer but he was so encouraging and funny he made it a goo experience"
Cons: "Flights back from Fort Meyers planes seemed smaller and no room in seats Entrainment 0 can't fix stars Food 0!didnt eat"
Pros: "The crew -- friendly and informative."
Cons: "Very uncomfortable."
Pros: "Great direct flight, served coffee & snack as soon as reached cruising, offered OJ & water later. Even offered second cup of coffee. Flight arrived at the gate 15 min. early, the baggage was at baggage carrosel fast"
Cons: "We flew united on our way to forida and we had a layover our first flight got delayed so we missed our second flight. Then on our way back they tried doing the same thing. The lady at the counter thank god ran down to delta and got us a flight to atlanta then to st louis. I think united just doesnt want to pay for a hotel room when they are the ones that kept delaying it. It was a nightmare and i dont plan on flying united again."
Cons: "There is extreme turbulence and no one came over the PA system for sure that it was just turbulence. I was afraid"
Pros: "Easy,smooth ride, thank you"
Pros: "Cost Ease of booking"
Cons: "delays (weather based )"
Pros: "The flight was short(ish)."
Cons: "The price of flight not in line with service, comfort, anything. Full flight, small seat, some flight attendants in crabby mood, luggage hassle in Houston, didn't get it first, thought they didn't have it. Had to go to United customer service. Ended up being somekind of "jam". Took forever to get luggage. And it cost me 25 bucks extra. Shameful. Poor experience."
Pros: "Boarding on time and easy Seats super comfy Tv was great"
Cons: "Staff not attentive or friendly Not many food options"
Pros: "Updates were poor as to wether or not I would make my connecting flight. When I asked if there were back up options and was told there were not any. After an hour delay I was called up and given a flight number that could be an option."
Cons: "The delays that I experienced were incredibly long. The major problem with this was the lack of comunication that I received from the airline. I could not figure out how to turn off the tv."