No in flight entertainment at all. The snacks were just okay . Flight attendants were excellent
Snacks have terrible flavor. Taste like expired
Safe and both flights on time.
The crew was amazing. The plane was crowded but I guess flying around Presidents week causes that
Delta screwed up my ticket and booking and did not make their best efforts to accommodate or offer a suitable resolution. In fact passed the buck to TSA, who of course had passed the buck to Delta.......bad experience currently without resolution
Pros: "it's the second time delta breaks my checked bag"
Cons: "it's the second time delta breaks my checked bag. They need more care with the bags"
Pros: "Not much"
Cons: "Crew kept bumping me in flight. Deplaning took too long."
Cons: "The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time."
Cons: "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
Cons: "We always board with Sky Priority but the agent took us off the line until Comfort Plus boarded. It was embarrassing to my husband and myself."
Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Crew was so friendly and helpful!"
Cons: "My suitcase arrived damaged."
Cons: "Just better food"
Cons: "Delta comfort works especially for one who is handicapped"
Pros: "The flight crew did an excellent job communicating the weather expectations for the flight. I appreciate that information although the actual flight turned out to be very smooth."
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Flew delta comfort, priority boarding, extra legroom, short flight so no meal included"
Cons: "nothing bad about this flight"
Pros: "We were on time"
Cons: "The plane was terrible. Trim pieces falling off the seats. In very rough shape. The crew did ok, nothing terrible but the service was mediocre and they were very stingy with the snacks and drinks."
Cons: "It was perfect, left on time, arrived early!!,"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Love the entertainment options."
Cons: "Very limited snack options and seats are very narrow."
Pros: "Delta in general but , they let me stranded, i had to find a eay to fly home, they did Not help finding a next flight.. i missed my flight because of WX"
Cons: "Lack of interest towards the passenger and client, i had to do it my self"
Pros: "Still the best great airline"
Cons: "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
Pros: "cleanliness; attendants were very helpful"
Pros: "attendant frienliness, and communication."
Cons: "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Pros: "The infotainment screen on back of headrests."
Pros: "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."
Pros: "New plane, nice comfort seat"
Cons: "The snack selection...pretzels or cookies!"
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "On time,smooth good servive"
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "The best stewardesses in the industry."
Cons: "Seats had no leg room."
Pros: "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
Cons: "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
Cons: "On board entertainment (movies / games) was not working the whole flight."
Pros: "Everything else good."
Pros: "Left on time, arrived early. Good free movie and TV show selection."
Cons: "Sat in Row 34. Engine noise was overwhelming."
Pros: "Good frew"
Cons: "Large dog on flight. In the aisle. Seats very short."
Air conditioning was broken on both flights
Cons: "Comfort and food."
Cons: "No beverages were available to even purchase!"
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Pros: "We appreciated being upgraded to first class using my segments."
Cons: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Pros: "Great stewardesses"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "just the food options were not that good. all other things were ok."
Pros: "Fight was reasonably smooth. Flight was on time."
Cons: "Being able to afford 1st class"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Cons: "On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight"
Cons: "Crew needs to improve their attitude"
Pros: "Arriving in SFO for Christmas"
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Cons: "The flight was delayed due to weather"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "Nothing to complain about!"
Pros: "Comfort and food"
Pros: "Flight attendants"
Cons: "Very cramped searing"
Cons: "I loved the fact everything was exactly like the booking information. No hassles and no issues."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Cons: "gate assignment took too long"
Pros: "The direct flight, less time"
Cons: "The seats aren't comfortable on any flight, the was tv only, no movies, snack aren't healthy for someone with food sensitivities"
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Cons: "Not very helpful in rebooking"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "Boarded on time and was easy"
Cons: "The food"
Cons: "Sticking me in the middle row"
Cons: "The crew was rude and were just sassy."
Pros: "Plane arrived early."
Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "Best airline ever"
Pros: "The cue was great. Did not try the food! Overall I had a ver good experience. The seats on the airline needed more leg and seer room . The space was uncomfortable. And I am not a fat person"
Cons: "I guess the same! The crue was very nice and helpful! It's the space that was shared with the other person that was painful"
Pros: "The seats had head rests"
Cons: "Rude staff, flight was delayed. No food or drink service."
Pros: "Amazing crew, great service."
Pros: "The pilot told the passengers before the flight took off that there would be some turbulence. It was nice to know about it beforehand"
Cons: "The crew started serving first class passengers BEFORE boarding was complete, which forced the passengers who had not boarded yet to wait in line until service was complete. This sent a poor message to the economy class telling us we were not important customers"
Pros: "Boarding was fairly fast and the the flight was on time."
Cons: "I can’t complain. Flight wasn’t full so I had the row to myself. That being said, I find the seats are too close together. I am tall and never have enough leg room."
Pros: "Horrible experience with travel assistant at Newark. All United ground staff were rude and extremely slow. Complete chaos in extreme weather situation."
Cons: "Not missing our flight"
Pros: "20 minutes early landing, despite the weather"
Pros: "Second leg seats were so thin it was like sitting on stone."
Pros: "Nice crew. Frequent updates regarding turbulence. Early arrival."
Cons: "There could have been entertainment and/or WiFi but it was broken."
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Pros: "Ease of boarding"
Cons: "Purchasing extra leg room"
Cons: "Ended up at Logan."
Pros: "Economy plus seating in an exit row was maybe the best airline seating I've had outside of first-class. The on board entertainment was better than average."
Cons: "The flight crew, save the one male attendant couldn't possibly seem and more disconnected and uninterested in passenger comfort or safety. The eldest attendant was simply rude and seemed annoyed at having to do her job. The other young woman couldn't seem to keep the cart from bashing into seatbacks or herself in the aisle and the flight was NOT rough."
Cons: "Plane was cold! But better than hot!"
Pros: "Boarding quickly"
Cons: "No PED was available didn’t have anything for entertainment if you weren’t buying it seems every thing available for 3 hour flight and flight was scheduled for 2 hours and 55 minutes No snacks made available came thru once had a small bag of pretzels cup of coffee and never came back"
Pros: "Boarding and entertainment were good.."
Cons: "Over an hour delayed and unlesss you pay up the seating is very cramped"
Pros: "That I slept all the way"
Cons: "Nothing to complain about"
Pros: "Quick flight, no complaints."
Pros: "It was just fine."
Pros: "We loved the small terminal at Sky Harbor, with the cute little discounted parking lot, no more that 100 feet away. We loved the location of Avis Rental Car, directly across from the baggage pick-up exit doors, at Regional Southwest. Our flights were all on-time, and the crew was extremely professional."
Cons: "No need for reclining seats. These cause a problem with leg room, for the person behind the "recliner.""
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "Everything was great!"
Pros: "Flight was on time, plane clean and comfortable"
Cons: "It's about time airlines offer a better snack without paying for it! The sweet wafer is not enough neither are the tiny bags of pretzels!"
Cons: "Again flights never left on time."
Cons: "The seats are Uncomfortable. The food no longer exists. They give you two ounces of drink"
Cons: "After booking my flight months in advance United change are seating and separated us. Spent hours on the phone with no explanation and no assistance. Didn't even help me upgrade when I was willing to pay for it. The worst of it all was the nonsense that their customer service kept spewing. Brushed and straight up lied to. Will do everything possible to never fly united again"
Pros: "Seats are far tooo tight for long flights.. So I booked Virgin America on the way back."
Cons: "Entertainment not working well. It was too difficult to get a movie, and I am using the same laptop/ equipment that I had on the last united flight. It made a long flight even longer."
Pros: "It was coach so you get what you pay for"
Pros: "My flight was delayed 30+ minutes going out from Ohare. But overall the flight was good & service was fine. Thanks!"
Cons: "The delay concerned me, years ago we flew to Mudkegon and our flight was delayed and we ended up stranded in Detroit overnight. I was very happy to see our plane fly into terminal."
Cons: "Flight was delayed by over two hours"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Cons: "They would not honor their refund policy with proper documentation submitted four weeks in advance."
Pros: "Lost flight other one took longer not happy"
Cons: "Lost flight other took too long"
Pros: "Very nice and smooth flight, lasted even less time"
Cons: "The lady at check in couldn't give me and my boyfriend seats next to each other, but thankfully there was a very nice lady who agreed to exchange seats in the plane."
Cons: "Did not like the commuter ride from newark to syracuse. Probably would not use united again because of that. Had to get on a bus that took us across the street to board this little, very noisy plane. Even the flight to newark was uncomfortable. Seats are too close no legroom and my back was killing me due to uncomfortable small seats. United is not for me. Sorry."
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "Everyone was pleasant and ask are you comfortable."
Cons: "The flight was great"
Cons: "I booked my flight over 5 weeks ago, and was given an aisle seat. When I checked in online, my seat had been changed to a middle seat. I tried to change my seat online, and was only given the option of 1 other middle seat. I have to have an aisle seat because of arthritis, and I need to walk around during flight. There were long lines at the desk at the gate, and I couldn't stand there to get my seat changed. Now I'm dealing with lots of leg pain as a result. I NEVER would have booked this flight if I'd known I would'nt have an aisle seat. IT IS "BAIT AND SWITCH"!"
Pros: "The crew -- friendly and informative."
Cons: "Very uncomfortable."
Pros: "Great direct flight, served coffee & snack as soon as reached cruising, offered OJ & water later. Even offered second cup of coffee. Flight arrived at the gate 15 min. early, the baggage was at baggage carrosel fast"
Cons: "We flew united on our way to forida and we had a layover our first flight got delayed so we missed our second flight. Then on our way back they tried doing the same thing. The lady at the counter thank god ran down to delta and got us a flight to atlanta then to st louis. I think united just doesnt want to pay for a hotel room when they are the ones that kept delaying it. It was a nightmare and i dont plan on flying united again."
Cons: "There is extreme turbulence and no one came over the PA system for sure that it was just turbulence. I was afraid"
Pros: "Cost Ease of booking"
Cons: "delays (weather based )"
Pros: "I like the convenient flight from Islip to RSW."
Cons: "Every bag is an additional charge, most every choice of seat costs more. There are no TVs, minimal snacks and beverages have to all be purchased. Snack tables are super tiny, seats do not recline."
Pros: "Everything was good"
Pros: "The crew was great! Got the job done and entertaining at the same time"
Cons: "The weather could have been better"
Pros: "Everything was excellent. One of the best flying experiences that we've had as a family.we flew in with AA and the difference was clearly evident. Excellent flight crew and customer service"
Pros: "The plane seemed more quiet than other planes."
Pros: "I would like to communicate the complete mess this booking was with Kayak, but this format does not allow for this discussion."
Cons: "How do I file a complaint with Kayak? Please respond so we can resolve this serious mistake on either your part or Frontier. Mel@vanderbrugs.com"
Pros: "The crew was amazing once we got to the gate! Line to check bags was very long and slow as there was only one clerk but within about 15 minutes, 2 more clerks showed up."
Cons: "Seats were not comfortable. I was fine but my elderly Mother was pretty uncomfortable. That would be my only complaint!"
Pros: "Great crew"
Cons: "Seats don’t recline. Lots of chop!"
Pros: "Boarding and de-planing went great."
Cons: "The flight crew all wore strong perfumes, plus it was very turbulent. As a result, the strong perfumes really made me nauseated when the turbulence was bad."
Pros: "Seat was not comfortable"
Cons: "Waited a very long time for luggage at the airport. Not sure if that’s the airport or airlines fault"
Pros: "Crew was good"
Cons: "2 1/2 hour delay cause of computer issues on the plane messed me up getting a vehicle I was buying out of state and couldn’t make kids basketball game"
Cons: "Hassled by RSW counter agent about gate checking a stroller. No soft drinks available. Boarding and deplaning too slow. No leg room"
Cons: "Hardest seats that I have sat in"
Pros: "Left on time and arrived 20 minutes early. Frontier is an effective cost carrier"
Pros: "My daughter forgot to mention I have a disability when booking flight. I went to boarding desk and they got me on flight right away!! I will fly frontier as much as possible in the future."
Cons: "Space a little tight but my flight was only 2 hours so I could live with that. Would love option of an entrainment unit on seat backs but I understand that with cheap flights it wouldn’t be cost effective for frontier. Flight delayed but that happens a lot with other airlines. Gave regular updates at desk and reason for the delay. Staff wonderful. Plane spotless"
Cons: "No entertainment and no snacks. Snacks only for purchase."
Pros: "Good flight, landed early and safely"
Pros: "Staff friendly enough"
Cons: "We were 3 hours late in taking off. It sucked only some people were notified about that vs text and email."
Cons: "Luggage was expensive"
Pros: "Basic, simple. No frills but economical"
Cons: "Seats did not recline.. So uncomfortable"
Pros: "Flight was fast and plane was new and clean!"
Cons: "One of the flight attendants was very rude and pushy which made the ride tense and uncomfortable at times. However, the other attendants were great!"
Pros: "Relatively well-priced"
Cons: "Delayed, lied to about reason, no entertainment, no compensation for time or money spent due to delay, bad customer service, late bags."
Pros: "It was my mother's 1st time flying alone with an airline I had never flown. I was nervous because she needed a lot of assistance, but the Frontier guys who took care of her went above and beyond to make sure she would be taken care of. They walked her onto the plane, and made sure she was taken to her seat. The little things matter. And it's the only airline that flies direct from MIA to PVD:)"
Cons: "The additional charges added on make this airfare comparable with others. Initially, I only went with it because it was the only airline that flew direct to PVD. If Frontier is going to be comparable in price to others, make sure the service is also on the same standards. Also, the flight leaving earlier than the scheduled time can be a hassle for someone cutting it close."
Cons: "Worst airline ever. Not trained. Unbelievably desorganized. Both times I flew frontier were the same. 1 hor delay in both flights. Extremely long lines with no organization what so ever."
Pros: "I tried to contacts you because I was unable make the flight my brother who I was going to visit ha death in his family"
Cons: "I would like a credit for a later date please contact me"
Pros: "Attendants were competent but casual. Friendly."
Cons: "Boarding should have been back to front. Late both ways because of slow boarding. Being charged for every single thing is not worth the "cheap" price. Advertised prices are just to suck you in then upcharges for everything including seats, carry on, and water, make you feel like a chump because you fell for it. I only fly it because of the direct route but would avoid this line if I can."
Pros: "I like that the pilots were careful of the storms around us. Flew around the worst. Approached the airport with the least turbulence. Our flight was 45 minutes late, but that was because the plane coming in was 45 min late. An airline can not control the weather, but I do appreciate knowing they take the safest precautions even if it costs more for fuel to fly around the storms. The plane was clean. The stewards were pleasant and smiled."
Cons: "I hate being nickeled and dimed. I think Frontier did make one change since my last flight. They gave someone a free glass of water - which I think was a good compromise. I don't mind being charged for drinks - even sodas - but water is too basic when poured into a glass. I did like if we had to pay for overhead luggage at least we boarded first to be able to store it. Although, being charged for a piece of overhead luggage to the point of adding $70 to the ticket for roundtrip - may remove Frontier from my idea of being a budget airline. Southwest with free luggage still looks good to me."
Pros: "Airport & gate personnel, flight attendants and captain were all very polite, responsive and pleasant."
Cons: "Seems petty to charge for coffee and small snacks. Price additions for seat selection and baggage knocked what started as a real bargain right into Delta territory so it wasn't that great deal it appeared."
Cons: "No beverage offered. It wasn't clearvfrom announcements that the usual complimentary beverage was not included. Wish I would have known."
Cons: "Condescendingly forced an elderly couple to separate seats to let someone sit in their correct assigned seat. It was sad and cruel. Then then, as some sort of apology to those of us waiting to board, the flight attendant belittled the couple to us, blaming them for being rude and not following the rules. A little kindness on the flight attendant and passenger's part would not have hurt anyone. Flight was delayed over an hour and a half. I hate flying Frontier."
Pros: "This was a great flight for a great price. It was on time and all went smoothly."
Cons: "The seats are very uncomfortable. I'm 5'4", 135 pounds. The seats are just awkward. There is no way one could nap in one. This is less about their width and more about the angle at which one is forced to sit for hours on end. Overall, however, I've been very impressed with Frontier."
Pros: "Great crew - the safety messages were handled with humor and concern and it was so funny! Take off and landing were so smooth - all flights should be this great! Thanks so much!"
Cons: "I was unable to print my boarding pass in advance, but the gate attendants for both flights were very accommodating and helpful. The floor of the plane was really dirty, too. Sometimes that can't be helped and not a big deal - all other things considered."
Pros: "flight attendants were nice"
Cons: "no leg room, uncomfortable, seats and baggage were not included in ticket price"
Cons: "The flight is currently delayed 3 hours. Current Status? "Not sure what happened but we don't have a pilot to fly the plane, standby" ....first and last time flying frontier."
Pros: "The price"
Cons: "The seats didn't seem to be as comfortable as other airplanes I didn't know when buying my ticket that I would have to pay for my luggage. Not until I was reading further did I know it would have been cheaper to pay at time I bought my ticket/"
Cons: "Flight and crew were fine. Disappointed about very long delay as it caused me to miss the wake for a very dear friend, which was my sole purpose of the quick trip I had booked."
Pros: "The gate staff."
Cons: "First, plane maintenance. We pulled away from the gate & loud noises including grinding metal started coming from the left wing. We were towed back to the gate and deplaned, process took an hour. They determined a part was needed and solution was to have it driven by car from an airport 3+ hours away. Little info was shared from mechanical to gate agents. After several hours they gave us certificates for $10 off food and non alcoholic drinks...after we'd already eaten. Then they announced everyone would receive $100 vouchers by email for a future flight once the plane took off. 3 hours after our scheduled depart time, I see the plane crew walking away with their luggage...never a good sign. That's when we knew this was going to be a loonnnggg delay. We decided to see if we could get on same flight the next day. Gate agent was great and made it happen...but we could not get our checked luggage. Fine, we left and went home. Turned out to be a good decision, flight finally left 9 hours late! Next day we go to airport early, use our $10 certs. from previous day and fly as scheduled...until we arrive in Cleveland and there is no gate ready for us. We sat for an hour waiting for a gate. Then we get off the plane and no $100 certificates in email and are told its because we changed flights! Are they kidding? Airline travel has become like the bus lines of the air but this airline is just awful! Tray tables the size of a phone, extra charges for seats, luggage and drinks, obviously inferior maintenance, poor communication and lousy customer service. Avoid Frontier if possible."
Cons: "Frontier airlines is a terrible choice for traveling. They charge for absolutely everything and it took me 50 minutes to just check my bag when I got to the airport. I almost missed my flight due to their negligence."
Pros: "A very smooth landing."
Cons: "I waited in line to check in for 45 minutes or so. No-one was at the desk. A customer ended up finding a security guard and asking them to find a Frontier employee. They paged for one over the loud speaker. How embarrassing. A woman started checking customers in, with the attitude of the century. She was angry, rude, and just plain nasty. This should not be the face of Frontier. When friends and family ask, "How was your flight?" All I can picture is that woman and her pinched tight frown of a mouth, angry grimace of a face and condescending hateful tone. Good day."
Pros: "Friendly staff, efficient boarding"
Cons: "Paying for a carry on bag (not making this more clear when booking), uncomfortable seats, cheap/small tray tables, no complimentary beverage service."
Cons: "Paying for every item. Just include it in flight. Delayed luggage on return"
Pros: "Frontier Airlines were a pleasant change from Spirit Airlines if only from the point that there were no delays."
Cons: "I can't think of a single thing other than the seat prices and the luggage charges are more than Spirit, however, the weight maximums are more than Spirit allow and that was pleasing."
Cons: "I could not figure out how to pay for my bag in advance. When I asked the agent at check-in they were not helpful. The check in counter does not open until two hours before the flight long lines at check in and security barely made it to gate."
Pros: "Seats very small and uncomfortable. Can't recline"