Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Pros: "Don’t go overboard"
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Pros: "The crew was okay. Could be better"
Cons: "Variety of snacks and drinks"
Pros: "Delta is wonderful! Helpful and on time."
Cons: "First class almost always guarantees a much better experience!"
Cons: "Overall, a good short flight."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Cons: "Late boarding. Slow de-boarding."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Cons: "Forced on later flight."
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "Quick boarding, clean plane, good entertainment system."
Cons: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Pros: "Easy boarding, great service from the flight crew, and excellent food and drink service. Seats were comfortable and plenty of entertainment options for a long flight"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "On time service &no damaged luggage!"
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Pros: "What is the issue?"
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
Pros: "Friendly, hard working flight crew"
Cons: "Flight delayed 2.5 hours. Not necessarily their fault, but they rarely communicated why or what to expect. Despite signing up for SMS notifications, I'd find out from Kayak more than I did from Delta."
Pros: "I was able to pick my own flight online easily."
Cons: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Pros: "First flight was not sold out which allowed me to change seats"
Cons: "Lunch sandwich was too spicey"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Cons: "No snacks even for 1st class."
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Cons: "seating, food, entertainment, boarding"
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Pros: "Comfortable seats"
Cons: "No delay Ability to connect wireless headphones"
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "More seat room side to side"
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Cons: "If we were able to have made the flight"
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "No problems, arrived early"
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "They were able to arrange for a seat for my daughter who was technically a lap child. The crew were courteous and helpful. The flight arrived early."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Cons: "Not good movie available"
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Cons: "Read my review of my denver to dallas amd youll understand.."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Pros: "too many gate changes and delays"
Cons: "Grumpy crew, filthy plane! Honestly there was mold on the ceiling and dirty residue all over the place. Absolutely disgusting! If I ever encounter another A.A. flight this bad, I will never fly their airline again... I've seen cleaner public busses!"
Pros: "Flight was late. Sat on Tarmac for 30 minutes at end of flight with no gate to exit."
Cons: "Typical American Airlines delays...."
Cons: "Why can't airplanes be designed with proper toilets that have enough room to accommodate human beings and don't stink up the main cabin?"
Cons: "Better entertainment options. Wasn't prepared for using my own device and I didn't have Bluetooth headsets."
Cons: "Wifi didn’t work entire flight even though I had paid for it ahead of time"
Pros: "Great crew. Fast and easy boarding."
Pros: "The flight attendant in business class was awesome!"
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "Seat was comfortable but paid up for extra leg room"
Pros: "Smooth flight, excellent cabin service, arrival in Ft. Myers was early"
Pros: "Enjoy the United apps free movies"
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."
Pros: "No delay, not crowded"
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
Cons: "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."
Pros: "On time, smooth flight"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "Same as above."
Cons: "Same as above."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Pros: "Snacks were stale"
Cons: "Plane seating was tight"
Cons: "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"
Pros: "They allowed us to watch movies on our phones for free."
Cons: "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "Never gave me the option to select seat."
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Prompt departures, pleasant staff clean plane"
Pros: "Price was fair"
Cons: "Bathroom was nasty"
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."
Pros: "Nice and smooth flight"
Cons: "No free entertainment and paid checked baggage but at reasonable cost"
Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"
Pros: "The seating was very good and so was the flight"
Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."
Cons: "Flight was delayed 3 hours due to mechanical issues. The AC was not working but they had us sit in the plane for an hour in the heat while they tried to fix it. Then finally had us deplane to wait for replacement plane. Not that the employees weren't polite and courteous because they were, but the last time I had a delay like that the airline gave everyone vouchers for $100 off next flight they booked. Your company let us watch TV for free. Hardly comparable!"
Pros: "Crew was great. Everything was on time. Price point was fantastic. It’s no frills - everything above the basic flight you need to purchase - that includes carry ons, checked bags, seat selection, snacks. If you don’t need those things, you can save a lot."
Pros: "The crew and attendants were professional. The seats were like sitting on a wooden bench, but that was expected. You get what you pay for from a CHEAP airline."
Cons: "It could have been on time . Not 3 hours and 45 minutes late!!!!!!!!!! When i came back to the airport the second time I got there 43 minutes before the flight YES, 3 THREE MINUTES after their cutoff time for checked bags, and they would not check my bag. I had to pay $16.00 extra to carry it on. I travel 7 months out of the year and have never had anything happen like this before. I was the only one in line and the "Customer Service" person was indignant and reminded me that i was the last person to sign in. I guess the last people to sign in, or maybe all people that sign in get treated with utter disrespect. I am 3 minutes late, Frontier is 3 hours and 45 minutes late and i am the one who gets treated with disrespect . Horrible!!!!! Inexpensive airline, NO they are a CHEAP airline that doesn't give a damn about its customers. I will be going to the internet, the Points Guys, the FAA, and to their corporate offices next. Although I won't be expecting a response from their corporate offices because the culture of CHEAP customer service starts at the top!"
Pros: "The view."
Cons: "The seats"
Cons: "Free pretzels or cookies"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Very little. It’s a budget airline and it shows."
Cons: "Plenty. It’s budget in every sense of the word. Everything is an upcharge. Seats don’t recline. Water ain’t free. No snacks. Seats are thin and you’re jammed in. The check in staff is pure amateur hour compared to traditional carriers. Baggage claim was a bewildering mess."
Pros: "The flight was fine and the crew were nice."
Cons: "Gate agent was too much. A family had not been required to pay for carry ons on their outbound trip but she required them to pay $250. English was not their primary language. The mother apparently swore in Spanish- agent threatened to call police. Disagreed with FA, kicked off family."
Pros: "The crew was nice and boarding was easy. The plane was on-time. That was the only good things. Seats didn't recline and there was very little leg room."
Cons: "Don't be fooled by the cheap price unless you plan to bring no luggage or pick your seat. After getting charged for each piece of luggage plus carry on and choosing our seat the price was much higher than it would have cost had we gone with another airline that included these items. Disappointing."
Pros: "Nice ride. Nice crew!"
Pros: "The direct flight and the price Was excellent"
Cons: "Very good flight"
Pros: "Flight on time, crew was friendly and helpful. Boarding was seamless and overall great experience for the price"
Cons: "Not much leg room but expected with budget airlines"
Pros: "Wonderful. To have a direct flight"
Pros: "Friendly staff"
Cons: "Tray tables are too tiny."
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Cons: "I purchased a flight from ONT to RSW with a layover in Denver. I was only able to check my bag to Denver, had to go to baggage and check in a second time, go through security again—a long line —took me 2 hours to get my bag and go through security. Frontier told me that kayak booked me on two separate flights with two separate tickets and because of that they couldn’t check my bag to my final destination. booking through kayak was a huge inconvenience"
Cons: "No tv no free food or drink and very tight space and for extra room is paying for actual extra legs"
Pros: "The crew and especially the attendant at the baggage counter were all super nice and helpful"
Cons: "Everything else. -2.5 hour delay with no explanation or updates -Upcharges for everything -$45 to check a bag? -Uncharacteristic scary altitude drop-we are frequent flyers and felt like we were crashing -If you’re going to upcharge for everything including water, at lease offer the damn internet for a fee like everyone else. Nothing offered for in flight entertainment whatsoever. -expensive, poor food"
Pros: "Crew was super nice"
Cons: "Delayed 3 hours, boarded and was told would be another 30minutes because of mechanical issues."
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "The whole experience was simple and easy"
Cons: "Babies crying the whole trip"
Cons: "I tried to reschedule my trip but was unable to contact a person. I was hoping for a credit for another flight"
Pros: "The price."
Cons: "The seats don't recline"
Pros: "I can't think of anything"
Cons: "The flight was delayed for 4 1/2 hours with no email notification and my self and one other couple were the only ones who showed up for the flight. Not to mention I had just left my grandmothers funeral"
Cons: "Paid $366 for a flight that would normally cost me < $250. Get charged EXTRA to pick a damn seat, both ways. Get charged MORE to check a bag each way. DON'T get ANY complimentary snack or drink, but SURPRISE, they ARE available for PURCHASE. There is NO in flight entertainment...not tv, not music...nothing. And, the seats do not recline...at all. Oh, did I mention this was a bereavement flight, which apparently airlines don't even acknowledge anymore?"
Cons: "Carry on fee is a rip off and fairly well hidden added expense. Other carriers, like Spirit, that charge fees are very up front about it and are generally much cheaper flights to begin with. Crew was nice. But plane was over booked and jam packed."
Pros: "I upgraded my seat so I was sitting in the front easy enter and exit more comfortable seats direct flight from Fort Myers to Denver"
Cons: "Did not inform us of a 4 hr delay until it was the original take-off time. We were told then that we had no crew because they had a required "off/sleep" time before flying again. That is understandable, but why wait to tell us? The majority of us to wait in the terminal instead of being able to stay home and make later arrangements. It was a 3+ hr flight and there were no snacks or drinks. You had to pay for a cup of water!!! The baggage fees are ridiculous in price. My return flight was an hr delayed...again, no notification. My ride from the airport had to wait an additional hr and this was a late arrival as it was. We didn't get in until approx. 11 pm. Such an inconvenience and I felt terrible that my friend had to wait for me. What an unorganized, stressful travel experience. They later sent an email for a $100 credit towards another flight within 90 days...A. I don't fly that often, as im sure the average person doesn't. They couldve said a year. B. Even if I was to fly again, it absolutely would not be with frontier. They can keep their $100 credit and ill pay extra to fly with my usual airline. I thought I was getting a good deal, but what I got was a headache. Not worth the hassle!!"
Pros: "Not much"
Cons: "crew was not very engaged. Cramped, bumpy 3 hr ride...couldn't wait for it to end."
Cons: "See above remarks"
Pros: "Both of my flights left early and arrived early. Makes me wonder why other airlines are always late."
Cons: "The baggage fees are ridiculous. A small carry-on bag should be free, not a third of the cost of your ticket."
Pros: "Not much more to say. It was a very early morning flight. Boarding was fast and smooth. The crew was competent, professional, and friendly. Left on time, arrived on time. All in all very nice trip. Leaving from TTN was an absolute PLEASURE especially when compared to EWR or even LGA. Will certainly do it again next time! Kudos to you Frontier!"
Pros: "Fast, efficient, clean regional carrier."
Cons: "I wish the seats reclined."
Cons: "Seats were too close and uncomfortable, didn't move from straight up position."
Cons: "All the extra charges for good and luggage. The seats ciuld be a bit more comfortable."
Cons: "Nothing was complimentary"
Cons: "no TSA recheck, The flight was late nearly 1:45 mins..frontier does not manage schedules well...."
Cons: "I thought the flight attendant was very rude to a young mother flying alone with her young child over a seat belt issue ( this was before the seat belt sign was illuminated)."
Pros: "Flight was early which was a delight. Friendly crew. Only free water. Plane was clean. No first class."
Cons: "Was not made aware that there was a charge for ANY baggage. Very unsettling at the gate, and felt I had been hijacked into paying that fee. Makes for very bad public relations."
Pros: "Left exactly on time, boarding efficient and crew helpful getting bag stowed. The crew was one of the best ever."
Cons: "Really cramped seating. It is hard to sit in basically one position for more than two hours, and probably not very healthy."
Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."
Cons: "4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours."
Cons: "flight was 4 hours late and one of the crew members was intentionally rude."
Pros: "The flight attendants The seats were comfortable We were delayed but the crew kept us informed"
Cons: "No healthy snacks The rest room smell Delayed by faulty oxygen tank"
Pros: "Once off the ground the flight was fine."
Cons: "There was a significant delay fr de-icing. Only updated once on the process and everyone was left trying to figure out what was taking so long. There were several strange noises on the flight and once landed. It would have been nice for the passengers to have been told what they were."
Pros: "clean comfortable flight"
Cons: "need TSA pre check!!!"
Pros: "Decent legroom"
Cons: "Everyone costs additional"
Pros: "Seats sucked, no entertainment or WiFi, but I would do it again for the price"
Cons: "Didn't know you had to pay extra for a seat assignment and $30 to check a bag. Added a lot more expense to the flight. I hate to be nickeled and dimed. Just put everything into the cost of the flight!!!"