Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
The flights with ANA were great. The flights with United, not so much.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
One of the business class panels where we were sitting was broken and it didn’t close. Therefore, the be privacy was limited.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
Service is great. Seat is ok. Not much storage room and seat is hard but seat topper was nice. Cabin was very warm most of the flight. Washoku Food was good.
Everything was very good or excellent, but the seats were extremely uncomfortable and painful.
The temperature on the flight was unbearably hot and they were unable to serve waters and did t make any adjustments. This impacted us both when leaving, we pushed away from the gate but didn’t taxi for takeoff for awhile then arrived ‘early’ yet were stuck in the plane for longer than we should have been.
Terrible - the flight was delayed taking off after boarding. Then the flight circled lga before landing. Significant delay
Nothing really it’s just the flight availability that hurts sometimes
WiFi didn’t work on two of four planes. Flight attendants were not overly friendly or welcoming. Planes were extremely slow to board and deplane.
Flight from Fort Wayne to Atlanta was the smallest in terms of cabin space that I've ever seen. A carry on I've used for 20 years BARELY fit in overhead compartment. I'm 5'10" and felt very cramped. Not the best experience.
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
The airplanes were so old and out-dated it was terrifying to fly on them.
Delta flight overall it was goodT!the crew could do more and the food could be better.
Short flight. Perfect crew. Older plane. But clean and comfortable
Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.
Weather delayed arriving flight and even though I made the connection, my luggage did not.
Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.
The service was better on this flight from the long haul one, but still very poor from The Cathay Pacific of the past.
Seat was very old. Didn’t easily go up and down. Flight Attendent had issues moving the seat. Condition of the seat was ok. Parts were peeling off by the foot area. Food was ok. Ran out of the dish I wanted so got the beef. Beef filet was very tender but the sauce was a little strange. Disembarking was very easy.
My connecting flight was canceled or never existed. My stopover went from 1 hour and a half to 10 hours. It was a long day that I wasn't prepared for and it would have been nice to know that ahead of time. Cathay is great though. Great staff, entertainment and food.
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Crew experience was more transnational, seats were so close together (LtoR and FtoB) that it was difficult to enjoy much of anything. When the person in front leaned back, there is no space for me. Sadly it was a flight to be endured not experienced.
One of the worst flight in business class by qatar airways and I’m no stranger with qatar airways businesses class, I travelled with the extensively in the past 12 years
Everything was good food could be better but ok for economy on my 2nd flight the head ph jack are bad you have to hold pushed in to hear anything but other then that very nice service
Airplane is not very clean, food quality and taste was not good. Lufthansa used to be good but nowadays went down. Overall experience is just okay, wouldn't fly again, prefer Turkish airlines.
I missed the flight due to maintenance issues. This is the second flight I’ve missed in four days because United allows such little time between layovers. Very disappointing
My return flight to Honolulu (UA 1170) was on a 777-200. I’d forgotten the weird seating arrangement in first-class (2-2-2); I was in 1B, so I faced the passenger in 1C. Unfortunately, there was a problem with the flight computer, so we left LA an hour late (6:05pm). The meal I chose was Korean BBQ Glazed short rib. It was served with a nice salad and fried rice. This meal was better than breakfast on the outgoing leg. All in all, a decent flying experience. Ratings: 777: 3.75, food: 3.5, service: 5 (out of 5).
Food was not Good Nuts came very wet & not tasting Good Main course I asked for Steak they got me Chicken because they don’t have more !!!!
It cancelled and we were unable to catch our connecting international flights.
Flight delayed and then cancelled (due to mechanical issues + weather). Poor communication. No one there to help with rebooking and accommodations for the night we had to stay in Newark. Our luggage was taken off the original flight and apparently left on the tarmac in the rain. Items were soaking rain. The following day, the flight was also delayed due to mechanical issues. The second year in a row that I had to sleep in an airport flying from Tokyo to Newark due to mechanical issues compounded by bad weather. Partly bad luck and partly just poor service.
Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.
Staff members were not helpful they ignored all calls for an attendant.
Is ANA airlines not united airlines, ANA airlines crew working professionally , more services providing, happy face to service customer
Flight was great. On time. Pleasant crew and responsible passengers. My only disappointment was that there was no coffee or tea offered. It was a short flight but a coffee would have been appreciated for what the price of tickets are now.
