Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"
Cons: "Plane decor felt old and tired"
Cons: "Tuvimos retrasos, eso no debe ocurrir"
Pros: "Everything was organized"
Pros: "On time, great service, great airline."
Cons: "Add Subtitles to the movies at list in English thanks Tzach"
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Cons: "Don't push a credit cards on us via in person brochures. I found it very unsavory."
Cons: "Therer were four different planes listed leaving at my gate at one time. I was eventually moved two times to different gates. Outbound flight delayed almost an hour and the terminal was extremely overcrowded. Return flight was delayed almost four hours. No notifications made of delay prior to arriva"
Cons: "We had to wait 30 minutes for a crew member to show up which delayed our flight."
Pros: "The crew was great"
Pros: "My flight was on time and arrived early."
Cons: "Nothing"
Cons: "Checking in to the connection flight was horrible. The initial flight was delayed. Once we landed in Florida, customs was apparently backed up so far that we could not leave the plane. It ended up causing us to miss the flight. Jet Blue did provide a hotel and food voucher for the night."
Pros: "The crew members were polite and courteous, and the flight was ahead of schedule in arriving."
Cons: "The cabin could have been a bit cleaner."
Cons: "Nothing. JetBlue is the best"
Pros: "Flight and efficiency."
Pros: "The crew and ground staff were accomodating."
Pros: "Flight was comfortable and entertainment was appreciated"
Cons: "Flight attendants weren’t all there... somewhat rude. Flight attendant gave the wrong local time (you even heard her count through the speaker). Same flight attendant abruptly woke up passengers bye saying “Wakey, Wakey” in the early hours of the morning (we were traveling from NY)"
Pros: "Crew!"
Cons: "Cramped seat."
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Pros: "Everything is good"
Pros: "The weather was bad in New York and we had to delay takeoff in Vermont. Usually airlines don't handle unexpected changes well but the Jetblue"
Pros: "Ditto above"
Cons: "Did not receive text notice of a gate change. Walked all the way to original gate. Checked text later. There should be announcements regarding gate changes. Not everyone use text or may not be opportunity to check for a text."
Pros: "Nothing"
Cons: "Being delayed from 6am to 1:30pm"
Pros: "i loved that they had television, free wifi, snacks and drinks. there was also a lot of leg room."
Pros: "The flight attendants were courteous. The plane was clean. The flight was smooth and quick."
Pros: "Boarding went well"
Cons: "I asked 4 times to 3 different attendants to please reset the TVs so that the rite could be fixed. I was not the only passenger in the row and we both were going to enjoy the entertainment that we purchased with our flight tickets. Not only that, but tHe flight attendant knowingly allowed someone to try and enter the bathroom right after watching me go in to use it. I was completely shocked that they were so caught up in their personal conversation and could not bother to warn the person that i was using the bathroom"
Cons: "I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them."
Pros: "Crew was great"
Cons: "Got home at 3am. Ruined the next day getting in so late"
Pros: "Just a regular flight"
Cons: "Flight was supposed to leave at 12:50pm. We were delayed until 3:30pm. I was scheduled to be at work from 4 to 7"
Pros: "Really nice crew that tried the best they could"
Cons: "Cold the entire flight w air vents closed.delayed 4 hrs, 3 of which spent on plane freezing"
Pros: "Nothing I missed my pick up cab due to the too long delays from jet blue I had a very bad experience with this airline"
Cons: "Everything"
Pros: "The airport staffs, flight crews, snacks, seat pitch and cushions - everything! Jet Blue has the class other airlines abandoned a long time ago!! Keep up the quality and I'm yours from Reno!"
Pros: "The crew was very polite and friendly. The seats were very spacious and inflight entertainment was awesome."
Pros: "Everything went smoothly"
Cons: "I had a very large person on one side making the trip quite uncomfortable"
Pros: "First experience with this airline. It was good."
Pros: "The flight time was 2h 10mins that was incredible"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "Every aspect perfect. Organized_generous leg room snacks and movies. Employees efficient (although this may be better than fake-happy tho) but perfect otherwise."
Pros: "The convenience of landing and being so close to home. Only wished there were more flights avail with better times."
Cons: "1) The time of this flight is a bit much. I understand that it is close to my home but I know if Jet Blue adds 1 or 2 more flights, they would totally get booked up. The leaving JFK at almost midnight and then the time difference is horrible. 2)This flight had a child that got sick and we were delayed about 40-45 mins. Totally worth it but it made for an even harder time getting in at almost 630am PR time. 3) The turbulence was horrible. We were warned but so many customers were getting sick. Its was unpleasant to say the least."
Cons: "The flight attendants were very rude and didn’t like their attitude"
Pros: "The legroom was unreal. Have we all gotten used to what airlines cram us into now?! Kudos to them."
Pros: "I find Jet Blue to have great prices. The airplanes are clean, staff is friendly and helpful. We take off and land on time and my checked bags are cared for."
Pros: "4th time on jet blue and it is a great experience. Room is by far the best of the carriers I have used. Flight crew friendly and engaged. Boarding a breeze as well. Efficient and uncluttered. Will be back for sure."
Pros: "On time. Friendly service. Free wifi all the flight. Directv. Amazing"
Cons: "Read above"
Cons: "Entertainment (TV) did not work on the entire flight in numerous seats, even after rebooting the system."
Pros: "Everything was perfect,the seating and the service and their crew."
Cons: "Waiting to get off"
Pros: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Cons: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."
Cons: "Seats were really old and outdated"
Cons: "My tv screen could not show the movies"
Pros: "The crew was outstanding and the good choices were excellent"
Cons: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Pros: "Comfy, nice crew, attentive."
Cons: "Nowt"
Pros: "Crew were wonderful when I was nauseous from turbulence"
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Pros: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Cons: "Nothing"
Pros: "Food and snacks!!!!!"
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Pros: "Staff was very friendly"
Cons: "Headphone jacks are costume, could not use my own."
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Cons: "Seats a little hard, main dinner dish was a little odd but okay."
Cons: "They switched my gate 5 times and lost my baggage."
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Pros: "Safety. Service."
Cons: "Lavatory was icky and other passengers messy."
Pros: "simple easy boarding. Jumbo 747 is always a nice experience."
Pros: "The flight was a good flight overall. I was able to relax on the flight because I had the option of paying for a seat with more leg space. The cabin crew was pleasant and quite helpful"
Cons: "I didn’t like the fact that I had to pay for extra leg space. I’ve travelled with other airlines and had to option to choose my seat without any additional charge"
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Pros: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Cons: "I would have appreciated another round of hot drinks."
Pros: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Cons: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."
Cons: "given milk yoghurt with VGML breakfast"
Pros: "Seat is very comfortable"
Pros: "Met expectations."
Cons: "Things out of your control - time !!"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Cons: "After 14 hours the seats were like sitting on spikes"
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Pros: "Virgin atlantic is the best airline with Dreamliner"
Cons: "Nothing"
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Cons: "The narrow space between each rows for passengers to move from their seats."
Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."
Pros: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Cons: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Pros: "Quantity of food was less for the dinner time..but overall experience was good.."
Pros: "Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy."
Cons: "There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food."
Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"
Pros: "Friendly, helpful, efficient staff on the ground & in the air. Great selection of movies, tv, music for each person flying. Comfortable flight. Great beverage & food choices."
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."
Pros: "100% best flight ever"
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Cons: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Cons: "Cold draft at all times."
Pros: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."
Pros: "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
Cons: "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "Nothing"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "Crew very efficient. Greeted us with a smile. Movies sere good but hard to hear."
Cons: "Tried to get comfort seats but sold out way ahead. Long trip for not much leg room."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Cons: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Pros: "Excellent cabin crew!"
Cons: "Boarding on time and announcing changes to the bowrding schedule instead of leaving customers guessing."
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Pros: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Cons: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "The service during the flight was excellent."
Cons: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Cons: "plane was a bit old. tiny tv screen"
Pros: "Perfectly on time. Good food and very good friendly service!"
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Direct flight from CDG to IND."
Pros: "Wonderful. Food was great.i"
Cons: "I love everything"
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Cons: "Wifi didn't work the entire flight"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Everything. Very nice accommodating ok"
Pros: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Cons: "Nothing"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "Seats and service."
Pros: "Plenty of meals and friendly service"
Cons: "Crowded seating...."
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "Excellent service"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"
Pros: "Exceptional flight staff -"
Pros: "Food"
Cons: "We were waiting until the airport assigned us a parking slot. Instead of leaving the entertainment system on, they turned it off. We basically spent 1.5h without entertainment system."
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Pros: "The food has REALLY improved!! GREAT CREW!"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Everything in general was great, but we left 30 minutes late
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "All of the less than good, obvious!"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Good"
Cons: "Nothing"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Cons: "You are almost always late!"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "Boarding was confusing and disorganized"
Pros: "Great"
Cons: "Great"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "Good multi media access and content"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Easy airport business"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "We love the flight all the way"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Cons: "The food was not as usual."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Cons: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "The airplane"
Cons: "Nothing"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "The crew was very careful"
Cons: "The fligh Washington delay more than a hour"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "Good selection of movies"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "Onboard crew was friendly. Dinner was good"
Cons: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pros: "Nothing"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Cons: "My baggage was broken"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Pros: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pros: "Nothing"
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "It was clean The crew was very kind Food was very good Flight was on time"
Cons: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."