I’ve never heard of discover airlines but will definitely be on the lookout for future flights. Everything about the trip was perfect. The staff were exceedingly friendly and helpful. The only critique; there was a delay and gate change and this fact was NOT well published! My eTicket was NEVER updated with the new flight details. We ran the whole way from our connecting flight only to find that our flight was delayed. Very frustrating. Additionally, there was NO announcement regarding the root cause of the delay. The uncertainty about the cause of the delay contributes to the overall frustration. One other small matter onboard; one of the toilets was unavailable (or perhaps malfunctioning) and NO explanation was given nor was any workaround explained. It would have been less frustrating if they announced why the toilet was lock and explained the alternatives in detail. That way the foot traffic congestion could have been minimized.
Basically a low cost airline, with very small seats, mediocre food and staff not particularly nice. Not a pleasant flight
Plane was old and small. Crew was not very friendly and didn’t check in much or offer water more than 2 times over a 8 hour flight.
We were on a full-service fare as part of a long-haul trip so it was disappointing to be on such a no-frills flight (no meals/hot drinks/entertainment) especially for a 3.5hr flight, at the start of a long trip. The crew however we’re lovely & friendly.
Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.
United was excellent. We had very good experience flying the carrier. Certainly. We will opt to fly them for sure. Lufthansa is out.
There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
The economy seat was much less comfortable for an international flight in terms of recline and moving space when food tray is expanded. Per entertainment, it would be amazing if I could connect my Bluetooth headset or ear phones to the entertainment screen. Or provide in-flight wifi to connect directly from my own device.
Meals were poor and service rendered on return flight was mediocre as compared to the flight we took to Germany earlier where the attendants were more attentive, energetic, and mindful of passengers' needs. Thumbs up to crew of UA 58. Thumbs down to UA 59..
The crew was generally professional. Though one of the crew members seemed to be easily annoyed, the others were fine and helpful. The green olives and almonds snack was really good. A great idea, and nice balance of tastes.
Would've been great if Lufthansa union cockpit pilots didn't strike for 2 days and caused a chaos to my returning plans to USA, and then after rebooking a flight 2 days later tge plane departed 35 min later. So I did not have a good experience.
The food and sitting need improvements. They were extremely bad.. If you choose to recline, there is no room for the passenger behind you. This is one of the worst sitting arrangements that I ever experience. The aircraft was not properly clean before boarding.
The crew was not friendly . Service was poor. Food was not great. It was also an older plane that ha some equipment issue.
Absolutely infuriating. I was flying standby to get home earlier after flying 4 times with American in 6 days. I was #2 on the list with seats near the front and middle, in addition to the 4 first class upgrade seats that came back into the pool. I am a Platinum member, have their card, and they put me in the 2nd to last row in the middle. No loyalty whatsoever and they lost a fan for life. There is reason people have negative comments about American and I am done supporting them.
The seatbelt light was on the whole trip - inconvenient but also unsafe. I was told to keep the window blind down the whole trip though I specifically paid for a window seat to be able to....see out the window. It was also two hours late causing me to miss my connection.
Did not know that they didn’t have screens for entertainment. I didn’t have headphones so I couldn’t watch anything on my phone.
Gate 461 the worst in LAX Boarding lacks professionalism And as usual, your food sucks.
Bad experience going to DFW with an IT outage then bad on the way back with a nearly 5 hour delay that’s started as maintenance then caused us to wait further due to weather - which would not have happened if we had left on time.
I was stuck in Miami for 24 hours! I waited in a line for 3 hours just for a hotel still at the airport. This was the worst experience I’ve ever had.
Quick flight. No time to stress over it. Over before it begins.
Very good, boarded and took off on time and landed early
Delayed boarding because a flight attendant couldn't find the gate...sat on the plane for over an hour at the gate because AA couldn't get one of the planes behind us to move
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
It didn't happen. Icelandair cancelled the flight from Nuuk, Greenland to Reykjavik, Iceland so I couldn't fly to Portland. Additionally Icelandair rebooked me on a flight that got cancelled too.
How can the airline deploy the oldest 757-200 with a broken down entertainment system and no WiFi for a cross Atlantic 7:50 hr torture chamber experience?? My seat 3A couldn’t be reclined. The footrest was flimsy and useless. And there’s no leg support unlike their newer 737-Max which they lavish on intra-Europe routes. Shame!!
Only drinks included in economy class was water and coffee seat on the 737 were hard as rock. The landing and passport control in Iceland are the worst I have ever seen. 2 hours to clear customs ???? 3 attendants at pass port control out of more than a dozen closed. I” ll never fly to Iceland or transfer through this airport again.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Terrible way of boarding in Reykjavik. Seats comfortable. Meal was good.
Unlike my prior three connections on this latest journey, this flight was fairly good. Only issue was boarding as it was once again one of those Icelandic issues of bunch up, walk in the rain to a bus that then has you run up three flights of stairs to board the plain. I was in Saga class but the bus scramble eliminates any chance you get on first and have to then find a place to squeeze your carry on into an overhead that the people in economy populate so they can grab it on their way out up front. But unlike other Icelandic flights this journey I did find more the of the business class like accommodations then the other air segments. This one found a pillow and blanket waiting for me and I actually received a small cup of sparkling wine and had a bottle of water in place. Service was attentive and the flight departed and arrived on time. Received a menu and had choices of a hot or cold meal. I choose the hot which was cod and it was good. Decent size portion, salad and a choice of dinner rolls. Beverage menu was a selection of wines, beer and soft drinks. Desert was a small Tiramisu. Overall the six hour flight was a good experience for the price point.
We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.
The flight itself was fine, even with a one-hour delay leaving on the Reykjavik tarmac (the lost time was made up during flight). Our experience at the Reykjavik airport on arrival was terrible due mostly to the one hour it took for passport control. Only two stations were open for our category, and the room was full with a huge crowd.
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.
The food on this flight was better than what we had getting to Rome. The flight was comfortable and the staff was great. One of the staff members was a stickler about the blankets in the aisle, which I get, but still. Overall, great flight and will fly with them again!
How about changing the personal out to more friendly human beings? This team was pretty arrogant. No fun!!
Booked seats (paid extra) online and found they didn’t exist on the flight. We were then separated from the rest of our party. Given seats in the very back of the plane. We will not fly Discover or Lufthansa again. We will not book flights or travel through Kayak again!
Bought a seat in a flight that got changed out so ended up paying for a seat I would have had if I hadn't paid.
I paid for extra legroom which made the long flight very comfortable. Food was very tasty, they fed us 2 meals plus a cookie snack and extra liquids. Checked luggage is expensive.
If I book through Lufthansa, I expect to fly on Lufthansa, not discover. Food was bad, plane was delayed. Will not be flying Lufthansa again.
Boarding was total chaos. They didn’t know what they were doing and taking bus to the airplane is like going back in time. The food is bad, portions are very small and we don’t get simple paper napkins! Is it really that bad?
Discover needs to offer better food and drink options in Economy class.
Great crew. Food was better than average, including hot meals and warm cookies. Flight was smooth and we were kept informed of turbulence.
We were very upset when we checked in for our flight to be charged 208,00 euro for luggage fees when the site clearly states we are authorized one checked bag each and one carry-on. We have never experienced anything like this with Lufthansa and are very disappointed. We should be reimbursed this erroneous charge. I can forward all receipts once I am able to scan the them.
