Other than spotty internet, great servic, comfortable and smooth flight!
Crew was good. Sometimes food was eh. The spaghetti is gross for me. First time i got food, they didn’t provide utensils so i ate with my hands. I was hungry. They gave it to me 20 mins later when a crew member came by. I would fly with them again. Nobody is perfect
Eva air was fine - Trip.com via KAYAK sold my family access to a “VIP” lounge fo a layover in Taipei… i’m please look at my pictures. It was a scam, Trip.com knows it and they are perpetrating a fraud through your web site.
My flight was amazing smooth and the attendants were so friendly and nice
Crew are excellent. Food was good generally. Seats are small and there isn’t much leg room. Overhead bins are very small.
What could have been better, was we were delayed from takeoff for two hours. Initially we were informed that we were delayed for refueling. Then we taxied out on the tarmac, then just waited there for a long time, with no explanation of the delay. Were we just waiting on takeoff clearance or was there some other reason for the delay? The pilot, nor none of the crew informed us passengers. That was not good customer service. That needs to be improved, whenever a delay, inform the passengers for the reason.
More seat space More bathrooms Charging outlets Plane was old
This flight was long and I am so thankful I had a seat in the back of the plane. As I usually must get up and stretch every hour . The crew were probably the most friendly I have flown with. Thanks and I will book again with Eva air. Food was ok too.
It was a pleasure to fly with EVA airlines from Taipei to San Francisco.
I love EVA airline, but the KAYAK website for not in emergency, urgency and personal issues. For instance, on January 5/2026 with already booked the flight, I have a 15 hours of delay between airport when booked before as my choice. But if I want to go back home (U.S) early, then I have to contact the KAYAK office at I was in other country without phone service and nothing that EVA can do for me. Even I offered to pay more to change from another flight to go to the U.S early, not wasting at15 hours of delay, but EVA could not help me until I call KAYAK at an Island of nation. No office of KAYAK from any nation and times of difference in the world. However, everything and everyone is the best. Therefore, please KAYAK making much more easy for both the airline and passenger in some issues at the middle of nowhere in some country when no need to call KAYAK for some emergency, urgency, sick, etc or personal reference. Please, please, please no need to call KAYAK office for any changes of flights from urgency or private.
The business class is excellent. I loved the food, and the crew was very attentive and professional. From boarding to arrival, everything felt smooth and well-organised.
AAAAHHHH... It was shocking in a very positive way, the attention to detail, the courtesy, the manners of all personnel on board, the constant honest smiling. You can see and feel they take pride in all they do no matter how trivial. The plane in general was very comfortable. I can't wait to do it again
Great service and comfort level. You can have more of vegetarian food options.
It’s great, long flight and arrive safe at destination
Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
I can't believe they put my wife and I in the two middle seats! It is a very long flight and we had single flyers on either side of us blocking the way to the bathroom! There's no reason to not give one of us the isle seat so we could have managed bathroom needs and snacks with convenience. So I think very poorly of Korean air to put us both in the middle, I've never had that happen before and will probably avoid this airline in the future because of this. We tried to have them change it but they didn't so you pretty much lost a customer because of it.
One of the flight attendants stepped on my foot. I was on the aisle seat. A lady inside needed to get out. So Instood. Just then, a flight attentendant came wuicklybtheoughbthe aisle and stepprd on my sock covered toes. I let out a small sound. She stopped momentarily, but didn’t ask how I was just took off of the aisle. Never came back to see how I was. Fortunately, I was not really hurt other than a slight soreness in my toes. But I found that to be very negligent.
Korean Air is unlike any other major airline I have flown with. The grace and respect that the staff has from check in to de-boarding is unmatched. The flight attendants this time were especially wonderful to my five little children. They helped us rearrange to more suitable seating, brought our children’s meals, and patiently waited for them in the aisles when they had to use the bathroom. We felt so welcome and comfortable. I really appreciate the meal voucher when our flight was delayed. I am grateful to have had such an stress-free experience.
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
Terrible experience. Staff would not even refill my tea once. While they refilled a fellow Japanese persons wine 7 times. They also lost my luggage. Horrible. Go elsewhere
main courses of the primary meal were not good- the beef dish was really not good-
Service and the plane itself were terrific, but the extensive delays both before we left and after were a real pain.
It was good and there is nothing to complain about .
The seats were narrower compare to other airlines traveling to Asia, which makes them uncomfortable after 6 hours The plane was worn, my tray table wasn’t level, You had to pay for WiFi and no Bluetooth option to use your own headphones. The crew was excellent in servicing the food and drinks. However I felt they needed some extra hands to serve the two sections of economy at the same time. They run out of one of the food option as they got to the rear section of the plane. Having travel on other Asian airlines during this trip; American Airlines can learn a bit from them, but I wonder if their service is geared towards a clientele that has become accustomed to not expect to much from an airline.
The crew was great, food was good. My concern is about the plane itself. It wasn't super clean, and during the landing process (after attendants had to take their seats) the air conditioning vent above my daughter's head started leaking a lot of water. It leaked for about 30 minutes, until we landed. I let the attendant know about the leak as we were getting off the plane, and she was very kind about saying she'd look into it. Given concerns about hygiene on planes, plus the fact that my daughter had to hold the blanket over her for 30 minutes to avoid getting soaked, that was not a great situation.
I paid for premium and it’s wasn’t what I was told I would be getting. Food wasn’t good. Should be able to pick and not be served items you dislike. Very little leg room.
Good pilot and crew. No food or beverage on this flight Entertainment is via own device thru plane's wifi.
JAL using the state of art A350-1000 for JFK to HND It’s a great plane to fly Very comfortable with lower cabin altitude Quieter cabin Wider seats Big tv screen Excellent service and catering
It's a domestic flight, but still the JAL quality shone through. The crew were polite and helpful and even prepared little gifts / souvenirs for the children on the flight, and everyone got a simple drink. The free wifi for entertainment on the personal device was also a great boon, and the shows surprisingly decent. Would recommend.
I enjoyed the flight, but a little too much turbulence on the flight. Thank you for the meal and entertainment. This kept my kids entertain during the flight. I have to admit comparing the crew from ANA vs United, there was a sense of more accomodation, friendliness and service compared to United crew. I felt for the United crew, it was just a job and it can be seen in there demeanor and delivery.
Attendants were very kind and frequently offered water and snacks. Food was excellent. For some reason, my IFE system would not play dialogue for any media despite my efforts to change to different language voiceovers, restart the system, etc. so I could not watch any videos.
Choice of movies dated as with the screens. Major room for improvement on the software to sort and select choices.
Although the crew was eventually very good, they complained loudly about EVERYTHING before the takeoff. Did not set the stage for a good trip in business class. The western meal choices were pretty mediocre as were the wine choices. We took an ANA flight to Tokyo and they were outstanding!
I liked the flight over all. Towards the middle of the flight. There was a flight attendant who felt like they were rushing to had out vegetarian wraps and said they were “sandwiches”. She also handed out hand we wanted the water but she was walked so fast we didn’t get any. We sat in the seat 45 E & D. And towards the last 30 minutes of the flight there was an announcement saying the crew would collect trash. No one ever came around. So held on to the trash until we landed and left in the seats.!
As always, there is that one or two flight attendants that could be better.
I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.
The flight attendants are always fantastic. My only issue – and it was on my Haneda to Vancouver flight – same as my Vancouver to Osaka flight – I had a confirmed special meal and they had no record of it on board. I tried to confirm it with the gate agent in Fukuoka, where I initiated the day, because of the mess up a month ago, and she said that they can't confirm special meals. I'd have to see when I got on board.
Overall it was good. Making changes to the reservation on ANA’s website was little challenging. Would like to see those features improved in the future.
At Fukuoka, check in counter stuff was no experience , took long time and took out our preserved sheets to change to emergency exit seats without asking. The flight was late and we missed the flight to go back to SF. My luggage was broken. I had a terrible experience.
