Cons: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Pros: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Cons: "The seat needs more support very uncomfortable"
Cons: "More offers of water and drinks."
Pros: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Cons: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Pros: "The crew was great. The technology is great. I enjoyed the movies."
Cons: "I wish I had more water."
Pros: "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
Cons: "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
Pros: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Cons: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "The crew and flight was awesome, would definitely fly with Korean air again."
Cons: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Pros: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Cons: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Pros: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Cons: "Request for more movie & TV options after 18 hours of flying."
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Cons: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Pros: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Pros: "The service was good"
Cons: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Pros: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Cons: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Pros: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Pros: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
Pros: "All services provided was excellent. Staff is well mannered"
Cons: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Pros: "Services are great, the people are kind."
Cons: "Lines for the bathroom mid flight."
Pros: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Pros: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Cons: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Pros: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
Cons: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
Pros: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
Pros: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Cons: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Pros: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Pros: "Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone."
Pros: "I liked their positive & happy attitudes as well as their work ethic."
Cons: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Pros: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Pros: "screen contents very good"
Cons: "seat is smaller than other flight"
Pros: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Cons: "There was nothing we didn't like about our flight to Seoul"
Pros: "Friendly service and food pretty good. Great price for value."
Cons: "Seating was changed even though i prebooked."
Pros: "Great value plus layover hotel bonus"
Cons: "It was all good"
Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Cons: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Pros: "Indian music in Audio section and Bollywood movies"
Pros: "Over all, satisfaction service! Food, courteousness & facility"
Cons: "None zero"
Pros: "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
Pros: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Cons: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Pros: "The ladies all smiling and very very polite. Best airline I've flown on."
Cons: "I have no complaints."
Hostes are very gentle & courteous.
Comfortable flight and before time arrival was excellent overall
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Good food, comfortable seating, excellent service, affordable air fares, professional/friendly crew. This was my first Qatar airways travel. Enjoyed the travel very much. I will choose Qatar airways for my future travel and recommend to my family and friends. Thank you for making my travel enjoyable.
Better food & beverage required
More variety in the economy class food.
Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "Same as before"
Cons: "Same as before"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Cons: "I was not able to fly"
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Pros: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Cons: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Pros: "Attentive crew. Good selection of meals excellent wines"
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."
Pros: "Ended up with 3 seats to myself at night."
Cons: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Cons: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Pros: "Excellent service. Excellent quality of food."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "Helpful crew"
Cons: "Food quality and quantity Cramped seating"
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Cons: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."
Pros: "Dedicated to customer service"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Very nice. Everything was great."
Cons: "THere was no wifi"
Pros: "Landing and botding is safe"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."
Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Cons: "the flight was canceled."
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing.every thing is fine"
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Excellent service and aircraft! Top tier entertainment and food and wine."
Overbooked flight led to a 30 minute delayed departure trying to get 3 volunteers to accept $1000 vouchers and a next day flight. This was an older configured aircraft without charging ports and with headphone plugs in the armrests. Bathrooms were tinier than most. Crew was friendly. Food was limited to a small snack bag and a mini cola.
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
Cons: "Wearing a mask was difficult."
Cons: "Bad social distance"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Crew from GNV to ATL was very pleasant."
Cons: "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
Cons: "No option to watch movies"
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "Nothing I couldn’t get this flight because of the delay of the previous one"
Cons: "The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there."
Pros: "The crew was friendly and professional"
Cons: "The space given in the seats is just getting ridiculous. The person in front of me reclined and hit my left knee. It hurt for three days even with my doing physical therapy and exercises."
Pros: "All was great"
Pros: "Crew very nice."
Cons: "Better food"
Pros: "I wanted to fly to Minneapolis. After the rain, water dripped from the ceiling."
Cons: "Pilot and flight attendants should better inform us. They should speak into the microphone more slowly and more comprehensibly so that foreigners can understand them."
Cons: "The flight was an hour and a half late."
Pros: "Always Veg Meal for All"
Cons: "N A"
Cons: "No meal option and my video screen volume did not work"
Cons: "Flight was delayed several times and they lost my suitcase"
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Pros: "got there on time, no delays. very smooth"
Pros: "I liked that me and my boyfriend actually got to sit together."
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Pros: "Crew were great"
Cons: "Very cramped I was at the back of the plane"
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Cons: "Toilets space are below standards"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Friendly staff, on time flight"
Cons: "Boarding was a mess at MCO with too many gates close together all boarding at the same time and no seating."
Pros: "They were quick and efficient."
Pros: "Everything in 1 class"
Cons: "Mechanical repair on nose wheel"
Pros: "The lady at the ticket inter helped me em get eat I wanted!"
Cons: "Customer service was lack luster..."
Cons: "The vegan meal was not good"
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "Short and nice flight"
Cons: "It was difficult to hear the stewardess when she was talking. No one in our section heard a word she said."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Cons: "Delayed flight, mechanical"
Cons: "Double booked my seat. Lost my bag."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Great plane and staff"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "General flight journey"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Cons: "Late departure. Rush to connect."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Crew was good"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Wifi on Board"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Cons: "Dutch sub titels would be nice."
Pros: "Flight was on time and quick and comfortable"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Excellent service, excellent food."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "captain was great."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Quick flight. Cookies and soda. Not knocking it. Just okay.
I tried to change the food preference on the web site but it didn't save it, getting through to them on the phone is impossible these days so I wasn't able to save the food preferences.
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "Thanks Jennifer, my flight attendant"
Cons: "Under the current health emergency the whole crew went above and beyond. Thank you!"
Pros: "Free reschedule of flight."
Cons: "Flight was cancelled for no reason."
Pros: "The ground crew were very courteous but I feel they were not being completely honest regarding the delays. It felt like we were being given false hope that the flight was taking off soon."
Cons: "We were boarded thinking we were taking off soon. Except the delay continued for another hour and a half I found out. I had exited the plane having been given the option of staying in Gainesville in a hotel provided by the airline and being booked on a flight the next day."
Pros: "It was a red eye. So good to be seated, quiet. not too crowded."
Cons: "It was really GOOD overall."
Cons: "App continued to crash. Couldnt watch movies."
Cons: "Nothing really needed to be better this time around"
Cons: "Ticket agent was rude and 3 flights later found a super sweet ticket agent but 10 hours longer to get to my destination"
Pros: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Cons: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Cons: "Speaker volume was too high."
Cons: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
Cons: "Leave on time! On this round trip there were 4 segments and 3 of the 4 flights were late!"
Cons: "Better entertaiment system"
Pros: "The airline did a great job, it was the neighboring passengers that made it horrible."
Pros: "Food, staff and entertainment was good. However, the touch screen on one of our systems did not work, and had to use the remote control."
Cons: "Not enough bathrooms, and the one on our side got dirty fast. Also, give yourself lots of EXTRA time to get through the airport in Madrid. It takes forever to get out to the gate, and you have to go through Security, Immigration and sometimes a second more intense security (which we did). If you need to get your VAT refund on purchases, add at least ONE hour. 30 minutes to get the approval stamp in one line, and 30 minutes in another line to get your refund."
Pros: "Boarding was speedy and we left on time"
Cons: "Seats are uncomfortable and mine didn’t recline. No gluten free meals. Minimal inflight entertainment and they didn’t tell us to download the app until we were pulling away from gate. Cell service was bad and it didn’t download."
Cons: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Pros: "No complaints at all. Comfortable and on time."
Pros: "The seats were comfy and spacious."
Cons: "I didnt like that we were an hour and a half delayed and we werent informed why. Then as I am trying to update my pickup person one of the crew members was really rude and I tried to explain and it didnt help. She was rude infront of all the passengers. Not planning to fly in AA anymore."
Pros: "Had a exit row seat so we had extra space. Of course we had to pay extra for it. Friendly crew."
Cons: "Old plane with an overhead TV. :("
Cons: "Delay in boarding was over an hour"
Cons: "Compared with the 3 x 3 seating configuration on the AA A321 fleet, the 737-800 seating is very cramped. Significantly less leg room."
Pros: "Liked the service and food"
Cons: "Seats are tight and foot legroom is tight too"
Cons: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Cons: "They should have someone packing your duty free if they are going to make you check it. My duty free expensive wine broke and I am not too happy. After 2 long flights, time change, and minimal materials to work with I have to box and check my duty free in. Not co"
Pros: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Cons: "Food was not good at all."
Cons: "Wait time to board was delayed 20 minutes."
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "Very efficient crew. Pleasant enough"
Cons: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Pros: "Free drinks!!!"
Cons: "No leg room"
Pros: "I understand that the breakfast cookies are economical, and many people enjoy them, but can we add some variety or switch things up sometime, pleeeeease. My kids love the cookies. thanks Jesse"
Cons: "The cookies"
Pros: "Staff very courteous and efficient"
Cons: "Old plane did not have individual screens."
Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."
Pros: "Very quick curbside check-in. TSA check went quickly and gate was easy to get to."