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Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."

Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."

Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."

Pros: "Crew from GNV to ATL was very pleasant."
Cons: "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."

Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."

Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."

Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."

Pros: "Nothing"
Cons: "Terrible flight experience from delta"

Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."

Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."

Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."

Pros: "No delays. Easy boarding."

Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."

Cons: "Flight was delayed by an hour. No explanation given"

Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"

Pros: "On time boarding. Good entertainment options, friendly staff"

Cons: "Seats could’ve been assigned ahead of time"

Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."

Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."

Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."

Pros: "The service, free entertainment."

Pros: "Early boarding for Seniors"
Cons: "Limited food"

Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."

Cons: "There was no rhyme nor reason for who boarded first"

Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"

Pros: "Great service by gate operators."
Cons: "TSA process"

Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"

Pros: "Crew were great"
Cons: "Very cramped I was at the back of the plane"

Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."

Pros: "They were quick and efficient."

Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"

Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"

Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"

Pros: "Nothing!!"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"

Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."

Cons: "Mechanical repair on nose wheel"

Cons: "Being late"

Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."

Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"

Cons: "Flight was late by almost 2 hours!!!"

Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Cons: "No entertainment. Wifi didn't work."

Pros: "Flight"
Cons: "no access to sky club"

Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Cons: "It was difficult to hear the stewardess when she was talking. No one in our section heard a word she said."

Pros: "On time"

Pros: "left on time - landed early. Gate checked my luggage for me."

Pros: "Friendly crew"
Cons: "The cost of the ticket"

Pros: "Thanks Jennifer, my flight attendant"
Cons: "Under the current health emergency the whole crew went above and beyond. Thank you!"

Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."

Cons: "The crew was so rude"

Pros: "Free reschedule of flight."
Cons: "Flight was cancelled for no reason."

Pros: "Seats were comfortable and crew was nice."
Cons: "Need something more substantial for food in first class on a cross-country flight."

Pros: "Crew wuz gööd"
Cons: "Good"

Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."

Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."

Pros: "The ground crew were very courteous but I feel they were not being completely honest regarding the delays. It felt like we were being given false hope that the flight was taking off soon."
Cons: "We were boarded thinking we were taking off soon. Except the delay continued for another hour and a half I found out. I had exited the plane having been given the option of staying in Gainesville in a hotel provided by the airline and being booked on a flight the next day."

Pros: "It was a red eye. So good to be seated, quiet. not too crowded."
Cons: "It was really GOOD overall."

Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."

Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."

Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."

Cons: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"

Pros: "Pleasant and attentive crew"

Pros: "Normal expectations were met"
Cons: "It was fine"

Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."

Cons: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."

Pros: "Quick boarding"
Cons: "Cold no food"

Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"

Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."

Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."

Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."

Pros: "The seats were comfy and spacious."

Cons: "Very cramped seating This was an American Airlines flight, not Alaska Air."

Pros: "Much more room in seats than expected"

Cons: "Delayed"

Pros: "Uneventful"

Pros: "It was great! I got an entire row to myself."

Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"

Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."

Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."

Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"

Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"

Cons: "Wait time to board was delayed 20 minutes."

Pros: "All good"
Cons: "All good"

Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"

Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"

Pros: "I understand that the breakfast cookies are economical, and many people enjoy them, but can we add some variety or switch things up sometime, pleeeeease. My kids love the cookies. thanks Jesse"
Cons: "The cookies"

Pros: "Overall friendliness of the crew"

Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."

Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."

Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("

Pros: "Everything was good"

Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."

Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"

Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."

Pros: "Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available."
Cons: "The only bad thing I can say was the delay. Beyond their control but very frustrating."

Pros: "The crew did a great job of keeping the passengers taken care of."
Cons: "Flight delays and almost missed the checkout of our rental car"

Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."