Early departure. Friendly Crew. TV system wasn’t working. Internet was super fast though.
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Pros: "Crew from GNV to ATL was very pleasant."
Cons: "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "pilot was great... made the landing at key west seem easy!"
Cons: "Flight attendants seemed to really like their jobs!"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Cons: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Pros: "Yes Crew was amazing. Seat was comfortable"
Cons: "No comment"
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Pros: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."
Pros: "On time, smooth take off and landing."
Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Pros: "Crew were great"
Cons: "Very cramped I was at the back of the plane"
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "They were quick and efficient."
Cons: "Mechanical repair on nose wheel"
Pros: "Anna from South Africa was funny, and super accomidatinf"
Cons: "Delayed, for close to 6 hours and missed our connection"
Cons: "It’s was the best flight in my life"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Cons: "1 hour flight delay"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Cons: "It was difficult to hear the stewardess when she was talking. No one in our section heard a word she said."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Cons: "Efficient and comfortable all I ask for"
Pros: "Staff was amazing! Very friendly and accommodating. We were traveling with a two-year-old and they moved us to first class to give extra room for the car seat."
Cons: "Lots of turbulents. The plane was smaller so they asked me to check in my carry-on as we were boarding. No issues getting my luggage back."
Cons: "Double booked my seat. Lost my bag."
Cons: "Missed connection"
Pros: "On time arrival"
Cons: "Crew spent 90% of time on half dozen rows of comfort and virtually ignored the rest Entertainment screen - touch screen was partially non responsive, way to small, and lack choices. Should have option to buy movies, etc. Not just delta, but I don't know why boarding is not done from the back of the plane instead of zone - at least for coach. I think it would be faster."
Cons: "6 hour delay"
Everything went well no issues.
Cons: "I didn’t wanted to check my carry on. But the man at the gate decided that I had to check the carry on, and took it from my hand without question. When I went boardered the airplane there was a lot of spaces in the overhead bins."
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Pros: "No and no"
Cons: "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"
Pros: "Thanks Jennifer, my flight attendant"
Cons: "Under the current health emergency the whole crew went above and beyond. Thank you!"
Pros: "Nice and easy. Smooth the whole way"
Pros: "Free reschedule of flight."
Cons: "Flight was cancelled for no reason."
Pros: "Our attendant was simply the best I have ever had the pleasure of flying with."
Cons: "Everything was perfect."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "The ground crew were very courteous but I feel they were not being completely honest regarding the delays. It felt like we were being given false hope that the flight was taking off soon."
Cons: "We were boarded thinking we were taking off soon. Except the delay continued for another hour and a half I found out. I had exited the plane having been given the option of staying in Gainesville in a hotel provided by the airline and being booked on a flight the next day."
Cons: "The seats, are getting Narrow. Very constricting."
Pros: "It was a red eye. So good to be seated, quiet. not too crowded."
Cons: "It was really GOOD overall."
Pros: "Crew was very good."
Cons: "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
Cons: "Ticket agent was rude and 3 flights later found a super sweet ticket agent but 10 hours longer to get to my destination"
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Cons: "I find seats a bit narrow"
Cons: "Crew disrespectful, with passengers. He was a chubby guy late 40"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Pros: "The seats were comfy and spacious."
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Pros: "The free movies on the screens in the back of every seat"
Cons: "Lack of leg room"
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "The crew was very nice and helpful"
Pros: "Overall solid flight"
Pros: "Smooth transition with our connecting flight"
Cons: "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Pros: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Cons: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Cons: "Wait time to board was delayed 20 minutes."
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Cons: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
Cons: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."
Pros: "My daughter liked the movie Gifted on the flight. Only decent experience in 2 days of travel"
Cons: "Worst experience with an airline ever. Never going to fly AA again. They lost 3 valued customers."
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "The food and entertainment was very good."
Cons: "The cabin crew weren't as friendly as other flight attendants that I have flown with in the past. They took care of my needs, but were matter of fact and not very friendly."
Pros: "I understand that the breakfast cookies are economical, and many people enjoy them, but can we add some variety or switch things up sometime, pleeeeease. My kids love the cookies. thanks Jesse"
Cons: "The cookies"
Pros: "Great service and convenient flight."
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Friendly crew. That the seat next to me was empty allowing me to spead my 6'4" frame out a little."
Cons: "Seat back entertainment is not very responsive to touch control. Film tended to lock up and go blank. Took 15 minutes plus to reboot. I know it is only enetertainment, but I expect when I pay for a ticket that it should all be working correctly."
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Cons: "I have no made it to New York yet."
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."