I lost my lock from my luggage, I don’t know someone took something from my bag.
We travelled in economy, were very satisfied with the comfort and keg space of the seats. Food was great compared to other airlines, the crew were very helpful and friendly. Since i was travelling with kids, i needed assistance multiple of times. Will be definitely taking long flights with Emirates from now on.
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
The flight from Beijing to Dubai was good. The flight from Dubai to Barcelona was excellent because of the staff on board.
The queue for checking for economy passengers was enormous! Only one desk open for economy faith s queue a mile long, whilst business and first class desks empty and unemployed. Will seriously consider changing to another next trip. Disappointed customer.
Delayed and missed connecting flight. But Emirates took care until next day flight. Thank you
One of the female staff from the cabin crew, forgot to ask us about what we want to drink and focused more on other specific people rather than treating everyone politely. I asked her about the drinks to which she said oh I forgot.
Very pleasant.The crews are very helpful.Food are very good.
Wifi was not operational for the whole trip. Other than this, flight was well received .
The seating is spaced out nicely, The crew could have offer more drinks.
At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.
Not good. We returned on united airlines and the food was horrible.
The cabin was warm and few used the blankets. I should’ve upgraded.
The plan was delayed for takeoff by an hour, but we ended up making the landing on time which was a nice surprise.
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The crew was very friendly and nice! Very smooth flight.
The meal was wonderful and strawberry ice cream was a plus.
Absolutely amazing! Best airline i have flown with, huge difference to United!
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
...as stated previously, red tape should be shorted by Swiss in terms of generating refunds...
It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
