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Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours

Waited until boarding started before saying there was no overhead luggage space on the plane.

I really liked it when the First Officer mentioned that we could see Paris out of the window on the left.

I was a bit disappointed that checked in luggage was not included in the ticket. That should be a standard thing for most international flights.

There was a slight delay. Otherwise, everything else was satisfactory.

Worst travel experience ever. One flight missed due to a delay, got rebooked, that one got cancelled and 0 customer service whatsoever. No help for finding our luggage or getting a hotel.

Attitude of crew could be more friendly and less stern and instructive.

The flight was cancelled on the day of departure (do not know if it was my connecting flight from Geneva on British Airways, or the flight from London to Boston, as no explanation was provided). I was rerouted through Paris on Air France, and then the flight from Paris to Boston on Air France was cancelled due to aircraft problems. Terrible travel experience so far. Current routing takes me to Detroit on Air France, then to Boston on Delta. May never see my checked luggage again. We will see.

Not great, took my carry on case outbound as overhead was full . This cause me to miss my train connection since I had to go to baggage claim. Then on my return flight they tried to take it again and flight was delayed over an hour. I chose BA because the service is usually better that easy jet etc but these days I am not so sure.

The beef that I reserved for my two kids and I in business class, and asked two flight attendants when boarding the plane (I was the second in) was not available.