Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Hawaii
|February||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 5% increase in price.|
Average price round-trip
|$1,262||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Switzerland to Hawaii.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hawaii from Switzerland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hawaii with an airline and back to Switzerland with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hawaii from Switzerland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Loved the crew they were great!!"
Cons: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Pros: "Nothing really"
Cons: "Seats, food , entertainment."
Pros: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Pros: "The staff was excellent and friendly"
Cons: "I didn't enjoy the food"
Pros: "Swiss' Zurich Airport Business lounge is the most comfortable I've experienced. The flight attendants were professional, courteous and very helpful. A very enjoyable flight experience in business class."
Cons: "Not enough leg room."
Pros: "The food was really great! And the crew was very friendly."
Cons: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."
Pros: "See above. Zurich is a very easy airport and even though our layover was short we never felt rushed or stressed."
Pros: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."
Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Pros: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Pros: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Cons: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Pros: "good entertainment system"
Cons: "not enough leg room"
Pros: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Cons: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Pros: "Short flight"
Cons: "The tram ride to the plane"
Pros: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Pros: "Comfortable and safe flight"
Cons: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Pros: "Food and entertainment"
Cons: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Pros: "The crew was friendly and very attentive. The food was surprisingly good. I would definitely try to fly SWISS again."
Cons: "Not a big deal, but I missed the vents above the seats."
Cons: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Pros: "nice and efficient crew. seats had good space for flight"
Cons: "no entertainment."
Pros: "Attentive crew offwring water frequentlyflight"
Cons: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Cons: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Pros: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Cons: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Pros: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Cons: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Pros: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Cons: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Pros: "Great kosher food!"
Cons: "Leg room"
Pros: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."
Cons: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."
Pros: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Pros: "This was simply the best flying experience I have ever had in my life! From the courteous,professional and always available cabin crew to the comfort of the seat,from the quality of the food to the cleanliness of the craft, everything was just perfect. I traveled in economy class but it felt like king. I will make sure to fly SWISS again!Great great job!"
Pros: "smooth ride ... long :( ... but smooth and clean ... thank you for having a flight directly into tampa ... female copilot? really? :) wow, great job!"
Pros: "Great flight"
Cons: "It was a smaller plane so we had to check in bags that we could normally put in the overhead compartment space"
Pros: "Good frequent food / beverage service."
Cons: "Bathrooms were pretty soiled - may have just been seen between having been noticed by staff."
Pros: "Crew was super attentive and kind"
Pros: "Great food and drink service."
Cons: "Entertainment system is outdated relative to other airlines. A bit disappointing."
Cons: "I booked my flight via Kayak through Airfare.com. Never again. They are rude and their rebooking policies are absurd. And there are hundreds of complaints online reporting the same thing. Swiss Air should not do business with them and neither should Kayak."
Pros: "As above."
Cons: "As above."
Pros: "The Food was Great Peoples was Nice"
Cons: "The plane was cold and we got a cold"
Pros: "I liked the fact that I got to Los Angeles safely"
Cons: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Pros: "Easy boarding."
Pros: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."
Pros: "In time Nice service Delicious Meals Great Movies"
Cons: "No priority for boarding with Children No internet on Board"
Cons: "Would have liked a bit more instruction about the lengthy connecting trek in Zurich. It worked out fine, but the trains are a little confusing to tired & weary travelers."
Pros: "Very organized"
Cons: "Very uncomfortable seating"
Pros: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Cons: "I would have liked more movie choices but it wasn't too bad of a selection."
Pros: "Wonderful, friendly staff. Can't say that enough. Food was pretty good, and I really appreciate the small gestures throughout. Love going direct from SFO to Zurich."
Cons: "All airlines are doing this—we're seated closer and closer together, but the seats are the same. They recline just as much, and the screens pivot as little. And when you have screens that darken at an angle, when the person in front of you leans back, not only is their head in your lap, but you can't see your screen at all. I hate that it's on passengers to decide that it's rude to lean back, when it's the function of the chair. Besides, barely anyone considers it rude. So I was uncomfortable and cramped (and yes, I asked the kid in front of me if she would please move her chair up just a little bit as a favor, but she said she leaned back because the guy in front of her leaned back). Nice kid. I'm not a big guy. Finally home with a horrible neck cramp and a sore tailbone."
Cons: "Boarding from rear to front."
Pros: "Friendly crew"
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Cons: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Pros: "Got here early!"
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."
Pros: "Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)"
Cons: "Really not much. A few more media entertainment options perhaps."
Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."
Pros: "They didn’t want to help"
Pros: "Amazing service and F&B offered was wonderful"
Cons: "Reclining seats"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Cons: "Boarding at JFK.Always messy"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "More room and comfort than American Airlines."
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "On time. Pleasant crew although one was a little green. Short flight. Good communication."
Cons: "Squished into a seat that I paid extra for more room. Yes I had more leg room, but my legs were pressed Up against the person next to me. And for the extra money I paid, the snacks could be a little more substantial. And only a small glass of soda. Really, if this was Delta comfort What were the cheap seats like?"
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Cons: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Cons: "The fact that I couldn't change flights on the day of travel"
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Pros: "I was given a complimentary upgrade."
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "Great in every way"
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Pros: "Individual screens and earbuds for sale."
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Cons: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Pros: "Fairly comfortable and uneventful. The flight was delayed for an hour and a half, so we arrived in L.A. later than expected. The crew was excellent and friendly, Boarding was a bit crazy but in the end we all found our seat. My flight attendant was terrific. She did all she could to fix the problem to no avail, Kudos to her."
Cons: "The trip was okay. Unfortunantly my movie player quit after the first movie so I was left to reading. The coffee was horrible but the food was great. Good choices in the menu. I did get a $50.00 rebate due to the faulty video player, but seriously, what can you do with $50..00 on Delta?"
Pros: "Got delayed due to the computer shutdown"
Pros: "Flight late 46 minutes, they forgot I asked for a vegetarian meal, my business class round ticket to Peru did not gave me acceds"
Pros: "The crew was friendly and boarding was easy."
Cons: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Pros: "Friendly, friendly, friendly."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Information on arrival time was not correct"
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Cons: "Everything was OK"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "I love the food"
Pros: "Amazing crew"
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Cons: "Not enough leg room"
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "kLM staff was great."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Cons: "The movie selection did not seem extremely varied."
Pros: "Left ontime and service was excellent."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "On time"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "On time."
Cons: "No negative"
Pros: "Same as above"
Pros: "The staff and crew"
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "Flight was quick, professional, friendly."
Pros: "...The transfer at JFK was terrible"
Pros: "Good enough amount of leg room. Easy to checkin online."
Cons: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."
Pros: "We were early"
Cons: "The food"
Pros: "Food was extremely good for economy & professional & experienced cabin crew."
Cons: "747 showing its age!"
Cons: "Seat didn’t recline..."
Pros: "Smooth landing"
Cons: "It was a bit warm"
Pros: "quick boardling, good flight, enough personal space in business class"
Cons: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"
Pros: "British airways and the customer service"
Cons: "The fact that I was use inbooked a premium economy ticket on Kayak and when I got there it was an economy ticket."
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Cons: "Flight was delayed"
Pros: "Decent snaks. It gets you there."
Cons: "It’s your basic flight from A to B. Nothing fancy."
Pros: "Love your airline nothing"
Pros: "We could reschedule it. But only a week later."
Pros: "Crew were delightful! Amenities perfect."
Cons: "Very little space between seats."
Pros: "The service, food and entertainment was excellent!"
Cons: "The temperature in the cabin was a bit uncomfortable! It was rather hot and stuffy."
Pros: "service was good, food was good"
Cons: "seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight"
Pros: "on time, attentive staff and it worked as expected.No hassles on luggage"
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Pros: "We were kept informed"
Cons: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."
Pros: "The flight was delayed due to a thunderstorm, something out of the control of BA or LHR Airport, but the crew never seized to deliver a superior service with a warm smile on their face even when the heat was unbearable coz the AC wasn’t working. The captain frequently gave us updates and even walked around the plane to answer our questions! Superior customer service..."
Cons: "My biggest complaint was that there was no AC while we were stuck for almost one hour on plane! BA should ensure that their planes are properly prepared for similar situations"
Pros: "Nice service. On time."
Cons: "Buses at each airport to get plane. Multiple waits in customs lines when travelling within Europe."
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "Crew and airport personnel friendly and efficient. 747 economy seats very comfortable. Entertainment system is great."
Cons: "Food is mediocre."
Pros: "Crew was wonderful."
Cons: "Food was not very good and meager."
Pros: "Nice legroom in world plus."
Cons: "Wish there was live TV for sports."
Pros: "Great plane - new and quiet"
Cons: "Cramped in the back. Ridiculously so"
Cons: "A 2.5 pound coffee!! The only free drink was Airplane tank water !!"
Cons: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"
Cons: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
Pros: "Timelines, crew attitude and onboard entertainment"
Cons: "Seats are crammed. Too restrictive about carry on luggage. Asked us to check in as the bag was 1 cm taller than their measuring box. Significant delay in bags coming to conveyer belt."
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Pros: "Reasonable comfort."
Cons: "Very slow baggage pickup at the airport."
Cons: "No drink"
Pros: "The people were nice."
Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."
Pros: "The flight left on time and the flight attendants were attentive and helpful."
Pros: "plane was awesome"
Cons: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Pros: "Flight crew was excellent."
Cons: "Didn't serve two meals despite the price; uncomfortable seats (seated right behind the bathroom); being offered a drink was few and far between; and we have two wait over two hours due to a delay at our layover city because of BA system failures"
Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Pros: "We were on time."
Cons: "Cramped, crowded. Could not walk around. Stingy on water, beverage. Air quality was poor. Flight made me cramped and sick from small seat and non-movement."
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."
Pros: "First time I have used assisted travel for myself and husband and it made a huge distance Flight was very good with excellent service in club class"
Cons: "No dislikes"
Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Pros: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Cons: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Pros: "On-time departure, comfortable cabin, good communication and attentive crew, that's all I want and I got it on this flight!"
Pros: "That we did not fly British Airways."
Pros: "Crew where very nice"
Cons: "Lack of room"
Cons: "more organized boarding"
Pros: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Cons: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
Cons: "Been non discriminatory"
Pros: "The crew was very nice and accommodating. Snacks, meals and drinks were provided, as well as onboard entertainment and plugins."
Cons: "Nothing. Great trip!"
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Pros: "The crew was great. I showed up to early and they were able to adjust my flight so I wasn’t sitting at the airport all day. Best service."
Cons: "Having to go to a different line to pay for a heavy bag"
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Cons: "Seat was very hard and uncomfortable"
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Cons: "Customer service. Not losing my bag"
Pros: "Delays. Standbys. Cancellations. No explanations provided."
Cons: "EXPLANATIONS!!! Don’t bump me from a flight and not explain why!"
Pros: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
Cons: "Virtually everything"
Cons: "Not get delayed. Don’t make me check a bag that clearly isn’t oversized"
Cons: "Slightly wider seats"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Cons: "Disgusting Food. Extremely uncomfortable seats: unable to recline far enough, my knees on back of seat in front of me, unable to sleep at all the entire trip. This was American Airlines, not British Airways. Cheap headphones kept falling out of line in port. TERRIBLE FLIGHT, Never Again!"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Pros: "The same as in Amsterdam."
Cons: "well it was okay. Since i was happy to board my flight to miami in time."
Pros: "Nothing at all"
Cons: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Cons: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Pros: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Cons: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Cons: "Plane was SUPER old. As a result: No entertainment: Couldn't relax with a movie Limited space between chairs: Couldn't use my laptop No Wi-Fi: Couldn't work Old looks: I felt I was in a museum Obviously the plane was broken: 3 hour delay, missed parts of a wedding Good job!"
Cons: "First plane's engine caught on fire."
Pros: "In General, as a premium passenger, I usually enjoy the premium cabin experience; however, it was lacking this time."
Cons: "In first class, three/four of us requested headphones/headsets; the flight attendant informed us that there were no headphones/headsets; thus, we could not watch any programming In first class, there were two meal options, but one was almost immediately depleted before the flight attendant arrived at my row."
Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
Pros: "Flight attendants were very friendly and attentive."
Pros: "Once again, another good and on time flight with American. I was once again surprised."
Cons: "Landing was ROUGH"
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Cons: "Los asiento demasiados pegado. Y el snack muy pobre"
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."
Pros: "Snacks and entertainment"
Cons: "Missed my connecting flight to to 3 delays."
Cons: "Allowed me to take earlier flight"
Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."
Pros: "The flight board on time, the crew was hospitable and seat was comfortable."
Cons: "This was the worst flight ever. AA is the worst airlines ever."
Airlines flying from Switzerland to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Hawaii
Masks required on board, masks provided on flights from Switzerland to Hawaii
Social distancing seating
Middle seats unavailable to book on flights from Switzerland to Hawaii
Testing for antibodies, testing for symptoms for flights from Switzerland to Hawaii
Waiving of change fees. Search flexible flights from Switzerland to Hawaii