Cons: "Keeping time my 14 hour flight turned into 40 hours!"
Pros: "The crew was amazing as always with United."
Cons: "I believe that the food would had been better."
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Pros: "The premium plus seats are quite nice! Excellent movie selection too."
Pros: "Crew was pleasant and kind"
Cons: "Sitting next to the back bathroom, getting bumped by other travelers and the food carts, and the turbulence."
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Wish they had another snack option besides just pretzels."
Pros: "Very smooth ride"
Cons: "Foos was mediocre"
Pros: "Polaris Club in Houston is great"
Cons: "food quality on plan was soso seat back entertainment is cumbersome to navigate"
Cons: "Kayak should be ashamed to think that such a short international connection through ord would work. Shame shame shame. Never booking with you again."
Pros: "Boarding was easy (Zone 3) and there were no issues with overhead bin storage."
Cons: "Could not use the seatback entertainment because the audio jack was jammed so that the earphones could not receive an audio signal."
Pros: "Pilots were professional. Nice smooth landing."
Cons: "In flight entertainment was good, except when the maps stopped working. The female flight attendant was very nice. . Both professional and courteous however not true for the male attendant. He was cold and not polite at all. I felt that he didn’t enjoy his job; he should leave United and find another profession."
Pros: "Attentive Crew. Departed on time. Arrived 20min early."
Cons: "No power outlets. No USB outlets. Extremely poor Wi-Fi connectivity. Extremely poor Wi-Fi streaming."
Cons: "No tv"
Cons: "Flight going to Ontario left before I even arrived"
Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."
Cons: "Yiu have ti pay for mivie or tv"
Cons: "I was told to go to gate 10, found out my flight was moved to 15 and missed flight sit at airport over"
Pros: "Leg room on the flight was terrible simply terrible."
Pros: "Effort by Seattle team to find alternate routes"
Cons: "seating at the exit row so no screen and wifi did not work so no private screening"
Pros: "Boarding was quick"
Cons: "Uncomfortable.. not enough leg room, seats don't lay back enough"
Pros: "Quick and easy fight. Crew very nice"
Pros: "I liked that it was a direct flight"
Cons: "Small plane, entertainment was very poor- no television and poor wifi connection. Not much of a selection with the food"
Pros: "Free snacks and water because of a delayed flight."
Cons: "Flight was delayed by 4.5 hours. I was not alerted by kayak or united about basic economy seats and that I was not allowed a carry on luggage and had to pay $25 to check it in."
Pros: "Was delayed two over two hours in HNL. When UA decided to transfer all passengers to another plane, it was such a beautiful flight and the Pilot of the plane."
Cons: "I didn't like the idea that we went given a free meal because the plane broke down."
Cons: "Again all of it was poor"
Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "Rude gate agents. Ryder flight attendants"
Cons: "Fight was delayed over an hour, gates kept on changing and waited an hour to check in and get our tickets."
Pros: "I did not like anything about this airline"
Cons: "I had my infant son with me they were not being supportive of me at all, and just looked like they hated their job, they had no customer service at all, they lost my luggage after a long 17 hour flight, my son was crying tired and they expected me to stay there until they finally found my luggage, I will never take United airline again not even if its free, its my second bad experience with them the first time was horrible as well, never again"
Pros: "Left out of Houston a hour late."
Cons: "Long delay in San Francisco"
Pros: "Patient flight crew"
Cons: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
Pros: "The attendant was very nice, professional and friendly. My flight was only an hour."
Cons: "I think United is improving constently"
Pros: "Absolutely nothing"
Cons: "Flight was cancelled in Newark for an unknown reason. Luggage was then delayed because nobody from united cared to change it onto the new flight I was assigned to."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Pros: "The communication via Kayak was great in notifying me there was a 25 minute delay."
Cons: "Not seating with my kids but they loved the sense of independence."
Pros: "Great flight crew. Liked the pre-laid out boarding group lines."
Cons: "TV screen advertising got annoying. Seat was not very comfortable (although definitely not the worst either)."
Cons: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Pros: "Seats were fairly comfortable and each headrest had a small tv screen in the back."
Cons: "Access to tv was $7.99 and I couldn't find a way to connect my headphones because the controls for the tv were on the armrest that the passenger next to me was covering with their arm, midsection, etc."
Pros: "The breakfast was great"
Cons: "The headrest video screens need a button to turn them off. I almost went crazy for 4 1/2 hours watching the recurrent 30 second (maybe 60) clip advertising the same silliness. It was like torture. Also, why should we have to pay for a movie or a TV program? The whole idea with that is to sooth the anxiety and discomfort of being hostage to a seat without any degree of comfort. That plane was the worst. My tailbone was screaming after 30 minutes. Sure doesn't make me inspired to be a return flyer. Brent W. Mueller MD"
Pros: "The staff"
Cons: "The asian snack"