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Pros: "I was able to get to my seat with no issue and the staff was super nice"
Cons: "I'm a Big & Tall guy. I had an extremely awkward time using the lavatory, The seats were cramped, and i had to push back on the guy who was trying to lean back in his chair. the newer plane seats are nice and way better."

Pros: "I like that they allowed active duty to board along with first class etc.."

Cons: "I was asked to move to a different seat in order for a family to sit together. i was happy to do so however i was at the very front of the plane where the restroom was and where the flight attendant was messing around with all kinds of cabinets and drawers the whole time. I had already been awake for 20 hrs traveling and that seat was so loud i couldn't sleep. it was also FREEZING and i was trying my best to wrap up in my scarf but I was surprised the flight attendant didn't offer a blanket. Why was it so cold??!?! My other flights were if anything warm but that flight was miserable."

Pros: "Pleasant airline staff"
Cons: "You had to rent in flight entertainment and pay for most food (minus pretzels)"

Pros: "Alaska Airlines is great."
Cons: "I didn't realize I didn't pick a seat, so I had to sit in the middle. For a redeye flight, I really wasn't happy that Kayak didn't mention to reserve a seat on Alaska's website or when I checked in to my flight."

Pros: "The flight attendants were very welcoming and nice. Also, the overall look and interior of the plane was well kept and clean."
Cons: "I was really excited about flying with your airline, as I have been told by many how awesome it is. However, I was on a red eye flight, and though excited to fly with you, knew I would be needing some sleep for this particular trip. I selected my seats online and boarded the plane. Shortly after takeoff I went to lean back for a restful sleep, however, the seats didn't recline at all. There was no mention on the site of this when selecting the seats. This is kind of important to some people. I'm disappointed in my flight, and the experience I had with this. I probably will not fly Alaskan airlines again."

Pros: "The crew was great, the plane clean. Took off on time, landed on time. leg room was decent. Seat profile is thinner with a hard foam, not uncomfortable but different, this is what improved the leg room."
Cons: "This was a redeye with 180 or so other people. The guy in front of me had his seat back all flight even when the crew said raise the seat backs for takeoff and landing. Seats were difficult to sleep in, head rest while adjustable is thin and gave no real head support, at the end of the flight my neck felt like it had whiplash. No food, on a 5+ hour flight, it was overnight, but the seat head rests made sleeping difficult."

Pros: "Ease of boardong and on time"
Cons: "Nothing"

Cons: "We had delays getting on as the line boarding the plane was backed up. Once on the plane we sat for an hour without pulling away and were told the paperwork was not completed correctly and then they said they had too much weight on plane and offered 7 people $400 vouchers to take a much later flight. When not many takers the pilot or copilot in a threatening voice said well if we don't get enough people to get off then 40 bags would be left behind and arrive a day later! So a few got off. We all ended up having to get off after an hour and wait for another plane as ours had a mechanical problem the entire time and they didn't tell us that to begin with. So instead of leaving Seattle at 1:55we left over 3 hours later and didn't arrive in DC at 10:00pm but arrived at 12:30 am! That forced us to have to pay for a cab to Virginia as my pregnant daughter couldn't leave her sleeping 3 yr old home alone to pick us up."

Cons: "again I missed the connection in seattle. AK Air did book me on the next flight. that actually was also too fast of connection. after it took 45 more minutes to get secure and leave the international baggage re-check in seattle. I had to run like the wind to make the later flight. next time I walk slow and just let the flight insurance company pay for a hotel and morning flight. screw these on-line reservations. the airlines are NOT code share, they have zero reason to help a person connect and don't. so I will use a REAL travel agent next trip for a real code-share connection all the way."

Pros: "Friendly crew. On time flights"
Cons: "Check bag fee"

Pros: "Everyone was so friendly"

Pros: "How can you like an airline that allows morbidly obese people to buy one seat?"
Cons: "I had to endure five hours sitting next to a 350+ pound man whose body took about a quarter of my space. There was no way to move with a fully packed plane so I sat twisted in the little remaining room. I paid for a full seat but all I got was a wrenched neck and back."

Pros: "One of the shorter flights I had for my trip. Was quick and easy. Would recommend Alaskan Arlines."
Cons: "No fault of Alaskan Airlines, but I didn't like that my final flight had a long layover. So happy to finally get home quicker than had been expected because we made good time in the air."

Pros: "Employees were friendly and professional."
Cons: "Seating was pretty cramped. Food and entertainment not applicable."

Pros: "Good service in flight | Departed on time | Arrived early"
Cons: "Gate was changed within 20 minutes of boarding."

Pros: "I like the fact that we arrived earlier than expected. Save trip!!!! Clean plane!!"
Cons: "The seats are a little close behind one another. The snack wasn't the best for such a long flight."

Pros: "Checking in was easy. As long as you have your confirmation number ready you are golden!"
Cons: "The fact that I had to pay for my luggage at check in was a horrible surprise. I thought one luggage check came with the price of the ticket and was included in the fare. Guess not! I had to use 75$ of my vacation money for luggage there and back!!!"

Cons: "The dates were wrong and when i tried to change it was not possible. No customer service"

Cons: "Was unfamiliar with Seattle airport .. no one around during the wee hours in the morn when I arrived .. finally saw a worker who directed me to the Alaska airlines gate. Had to take three trains to get there, Not the fault of the airlines, just an annoying experience for me."

Pros: "We were able to pay the extra $30 per person to get premium coach seats. The extra leg room made all the difference and the seats even seemed to have more lumbar support than usual. Crew was full of smiles. We've never had trouble with checked bags on Alaska and this flight was no exception."
Cons: "We think those who carry on should have to pay for that luxury! Maybe it would get rid of that mess as people are getting settled upon boarding the plane."

Pros: "Boarding was easy"
Cons: "They didn't have blankets or pillows, not even on the red eye!!!! WTF???"

Cons: "Can't believe you charge for the internet!"

Pros: "Friendly and very sharp hostess and very clean aircraft and loved the thoughtfulness of having head support on the seats. You earned me as customer away from Southweat."
Cons: "Stating that you can't use front restrooms instead of stating that you can use front rest rooms if back is backed up or you have hostess blocking the aisle for rear restroom."

Cons: "Lost my bag"

Pros: "Really easy and comfortable"

Pros: "Exelente"
Cons: "Good"

Pros: "The flight crew was very accommodating and friendly, not only to me but, to some passengers that needed a little extra assistance. In the Coach section there was plenty of legroom."
Cons: "On my flight from Seattle to Phoenix, though the legroom was plenty, the cushion for my buttocks was a little thin and worn."

Pros: "Same as above"
Cons: "Everything was great"

Cons: "Passport card not valid for travel, could not take flight."

Pros: "Flight was on time. Although I wasn't able to choose a seat when I booked my flight at least I got a good seat when I got to the check-in counter"

Cons: "No leg room or pillows for red eye flight"

Pros: "LOVE the free wifi - can't tell you how wonderful that is when you have a 2+ year old who loves watching videos, etc. Crew was incredible kind and patient when my husband was walking the aisle with our baby (trying to get her to sleep)."
Cons: "Nothing negative on this flight."

Pros: "Super friendly crew. Good movie choices for renting the $10 tablet, glad I "splurged". The cheese/fruit tray was a good sized portion. I love that they RECYCLE!!!"
Cons: "It was just a little on the hot side in the plane before take off, but I don't think that is something to blame the airline for?"

Pros: "Short shuttle flight, did not expect a five star service."

Pros: "Even the ground delay was handled so easily it was not a problem."

Pros: "Friendly staff. Very nice in this day and age where people are often treated as numbers only."
Cons: "nothing in particular."

Pros: "Crew"
Cons: "Another flight, another last-minute gate change"

Pros: "The pilot! He was so funny and got us all in a great mood for a long flight! Oh.. And plane was practically brand new! Very nice!"
Cons: "Nothing all great!"

Pros: "Great flight. Everything was smooth. The flight attendants were so accommodating and seemed to really care about the passengers."

Cons: "The seats are too close, not enough leg room.."

Cons: "Flight was delayed, gate staff not helpful"

Pros: "Willingness to accommodate customers"
Cons: "Not having access to wifi all the time"

Pros: "Boarding went very well. The credit was extremely helpful and responsive."
Cons: "Not enough room for individuals with broad shoulders. I felt as though I were either invading my neighbour's space or hanging out in the aisle."

Cons: "One of the crew members was so rude. He bumped into me not once but TWICE and didn't apologize or even acknowledge that he did it. On top of that, the same crew member took my glass of wine and threw it in the trash without my permission. It was still over half full. Very rude. Do not recommend. I think his name was Patrick."

Pros: "Very nice and friendly crew, quick boarding. Food was okay. Overall a great experience, and always enjoy flying with Alaska over other airlines."

Pros: "The crew was excellent. Do they ever take a break???"

Pros: "Captain kept us apprised of flight info, we were delayed going out, weather at destination was not good, etc. flight attendants were courteous and friendly."
Cons: "All good!"

Cons: "I didn't get a blanket or pillow"

Pros: "Comfortable."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."

Pros: "The crew was great"
Cons: "more tv channel selections"

Pros: "Jetblue is very dependable"
Cons: "Nothing"

Cons: "The flight was delayed"

Pros: "The best"

Pros: "Confortable seats"

Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"

Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."

Pros: "I liked that the stewardesses were attentive."
Cons: "a Bit of a rough landing."

Pros: "Mostly overall good flight"
Cons: "My seat had crumbs on them when I found it and was about to sit down . Maybe doing a better job with cleaning ?"

Pros: "5 hour weather related delay"
Cons: "Delays"

Cons: "No satellite TV and overhead lights due to mechanical issues."

Cons: "Delayed departure"

Pros: "Quick boarding"
Cons: "Rude staff"

Pros: "A little more leg room than usual in coach"
Cons: "Entertainment system didn’t work."

Pros: "Self check in kiosks are great"
Cons: "Disgusting snacks. I threw mine away after eating 1 chip. Very rocky landing."

Pros: "Very comfortable seating"
Cons: "3 hr delay"

Pros: "Plenty of leg room, free movies and Internet! Flight attendants were friendly and very helpful. Thanks Jet Blue!"

Pros: "Seat was fine"
Cons: "Plane was blowing excessive amounts of cold air on my seat, and airflow could not be adjusted. I explained this would trigger a sinus infection, a common issue for those prone to sinus infections, not to mention it was simply uncomfortable. I asked for this to be addressed. It was not, despite I was told turning down the air might be possible. No follow up was provided. Sure enough, I now have s sinus infection."

Pros: "Generous free beverages and snacks Very comfy seating, tons of legroom even in cheap seats Free music, wifi, movies, TV"
Cons: "two hour delay due to lightning storm, but totally not Jet Blue's fault Pilot kept us apprised of news whenever he got it"

Pros: "Fast and friendly crew. Coffee was great!"

Pros: "Pleasant staff"

Pros: "Enjoyed adequate leg room on this flight. The Jet Blue staff at the airport and on the plane were very friendly and attentive."

Pros: "The service and timeliness was excellent"
Cons: "The machines to print the luggage tags were not working so we had to stand in a long line - after I had checked in and paid the fees the night before to avoid that."

Pros: "Leg room Information: “We are first in line to take off” Flight attendant “here, I’ll help you with that” (pulling my seat forward in preparation for landing.)"

Pros: "Great crew and comfortable seat, generous drinks and snacks."
Cons: "Flight was delayed twice, and then boarded even later than second delayed time."

Pros: "TV"
Cons: "legroom"

Pros: "I was pleased to be able to check in and pay for my extra luggage online. The line to check in luggage moved briskly! Surprised there was no TSA screening of carryon luggage and shoes. I’d even wore socks."
Cons: "Surprised that I couldn’t find the Tampa Airport Jet Blur kiosks readily. Too many passengers milling about and no overhead directional signage. Not clear which lane I should have been in for help. Turns out there was no HELP DESK during the heavy traffic time as it had been absorbed into the check-in process, yet with no change in signage."

Pros: "I got home"
Cons: "Delayed due to yesterday’s storm by 2 hours. I wish the airlines could let people know a bit earlier so we don’t just sit in the airport."

Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."

Cons: "Flight was delayed"

Cons: "It was very interesting to see that the flight attendants on the plan were taking people orders for beverages with a note pad and then coming back with a tray. This just seems like a very inefficient way of getting a simple task done."

Pros: "Everything was on time..."

Pros: "It was a good flight"

Cons: "that flight was canceled. customer service is bad. they made it so hard to get refund."

Pros: "Seats were comfy, staff was nice and efficient, flight was smooth, and boarding was super easy"
Cons: "Flight was delayed almost an hour which sucked since I got there an hour and a half before boarding and had nothing to do"

Pros: "Everything"
Cons: "Nothing"

Pros: "She was very happy with everything"

Pros: "Everything"
Cons: "Nothing"

Pros: "On time departure and early arrival"
Cons: "Seat did not recline and tv did not work. Very long ealk to taxi line"

Cons: "Had a lot of trouble connecting to wifi. I wasn't sure how to do it or it wasn't working properly."

Pros: "I live in Puerto Rico and because of the disaster we had very little or no communication. The airline said they left emails or called but we had no knowledge of it. But we did recieve an email to check in the day before the trip. That day we found out the flight was canceled and they couldn't find another flight to accommodate us. We almost lost our trip."
Cons: "I do not understand why Jetblue wanted to help Puerto Rico if they can't help thier own customers. This reservation was done on March and so was our cruise. I really think before you asume your customer received your notice that you talk personally with them especially under this condition."

Pros: "Seat was comfortable but our flight was over 1 hour late. In Hartford the baggage has not started to come out 20 minutes after lanfing."
Cons: "See above"

Pros: "The plane was clean and comfortable"

Pros: "Very good"

Pros: "$100 credit for delayed flight."
Cons: "Flight delayed over 5 hours. Plane was a mess. Mixed responses from all JetBlue staff as to the causes of the delay from the airport staff to the customer service staff in the call center."

Pros: "Fast, comfortable. Couldn't ask for more."

Pros: "Me gustaría hacer un pago extra para regresarme en primera clase porque mis piernas las tengo lastimadas mi correo en Marymar.y@hotmail.com me podrían decir como lo hago yo regreso a Estados Unidos con la misma aerolínea gracias"
Cons: "Mis maletas de New York a Dubai fueron abiertas y me sustrajeron algunas cosas que llevaba de regalo a mis familiares en Filipinas"

Pros: "Sony nothing to find fault in. Free I ternet, great service, clean plane, etc."
Cons: "Nothing"

Pros: "Love the extra seating space on all JetBlue flights - so much room on even on regular seats! This flight took off & landed on time (much appreciated!)."
Cons: "Not much!"

Pros: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Cons: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"

Pros: "Very nice lady as part of the crew, always a cheering moment for passengers."
Cons: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."

Pros: "The movies kept my daughter busy."

Pros: "On time. Great service. Good breakfasr"

Pros: "Professional, courteous, and responsive attendants and flight crew."
Cons: "Nothing."

Pros: "It was on time"
Cons: "It was crowded and cramped."

Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."

Pros: "Everything"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."

Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"

Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"

Pros: "on time, clean, prompt. no problem."

Pros: "Thomas our steward was excellent."

Cons: "VERY bumpy ride- scary"

Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"

Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."

Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."

Cons: "No power to charge"

Pros: "Great!"
Cons: "Great!"

Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"

Cons: "cramped in economy class"

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Cons: "Delayed flight, mechanical"

Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"

Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."

Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."

Cons: "No free meals."

Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."

Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."

Pros: "at least, i got to Haiti"
Cons: "delays + long flight."

Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"

Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."

Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."

Pros: "The vegan meals were very good."

Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"

Cons: "Seats most uncomfortable on any flight I have ever taken"

Cons: "The last 30 people on the plane were told there is no.overhead space for a second bag, so I had to check it at the gate. Once on the plane, there was plenty of overhead space. To make it worse, it was raining at my destination, and my bag, and contents, got wet while it was being unloaded."

Cons: "Delta is a terrible airline. They try to stick you with extra fees every time you turn around, and the planes are horribly uncomfortable. The seats on this flight were so cramped I could barely fit into the. (I'm fairly tall but not very big otherwise.) Additionally, we tried to change our flight to a different day that was less crowded, and were told it would cost over $600 per passenger to do so. Highway robbery. I wish Southwest flew to Madison."

Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."

Cons: "Food"

Pros: "I only fly Delta because they are consistent and efficient and very courteous."

Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"

Pros: "Easy check in and boarding, and flight left on time."

Pros: "It was a lot more comfortable. There were not many people so it was nice to stretch out ."
Cons: "The plane was fairly dated."

Pros: "on time departure and return"

Pros: "I broke down and got one of the comfort plus seats and that was very comfortable."
Cons: "That I have to pay extra for a comfortable seat"

Cons: "Never made it to Atlanta."

Cons: "Business class - never offered food or drink for entire flight."

Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"

Pros: "The seat was So so"
Cons: "My food was cold had to send it back"

Cons: "My bag is misplaced and no one has an answer"

Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"

Cons: "Paid for seats so I could sit with my guy - still had zero leg room. Generally disappointed with the state of air travel in the US - feels like we're being herded like cattle. Would like to vote with my dollars to help airlines that value customers and aren't trying to pinch pennies/nickel & dime us"

Pros: "Smooth for most of the flight"
Cons: "4:41 pm flight took off at 7:00 pm. Landed and now sitting on the tarmac waiting for a gate."

Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"

Pros: "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
Cons: "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"

Pros: "Well the flight was cancelled due mechanical issues. Didn't receive any compensation. Hopfully leaving a day later"

Pros: "Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow."
Cons: "If I did not have a 24 hour delay in arriving!!"

Cons: "Commuter jets- uncomfortable."

Cons: "Excelente"

Cons: "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"

Pros: "Professional"
Cons: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"

Cons: "Circled for too long and had no updates from the captain on what was happening."

Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."

Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"

Cons: "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."

Pros: "Both flight were on time and the crews were delightful"

Pros: "Nothing, was a very old airplane very uncomfortable for a long trip."
Cons: "Very poor entertainment, uncomfortable seats."

Pros: "Everything on time."
Cons: "-"

Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."

Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"

Pros: "the plane looked new and clean"
Cons: "the leg space"

Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."

Cons: "Our original flight was cancelled so we were rebooked for a much later flight which impacted our vacation. Call system was not working efficiently."

Cons: "The space between seats is very short!!"

Pros: "Crew was polite and respectful"
Cons: "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"

Cons: "LATE ! ! ! LATE ! ! ! And “AA” has a really good reputation ... so pretty bummed out ... the apologized ... and did what hey could to make the flight more pleasant ... but i’m here for my daughter who’s having surgery in the morning and .. it’s now 0107 and we should have been here at 2356 ... and we are all tired"

Pros: "I liked the way the AA gate supervisor too charge of the problem and solved it, with great deal of personal imvolvement and follow up. Also check-in crew was very much the best. I would say that AA showed the best of passages care to me. Truly outstanding."
Cons: "Because of a mixup, though not of AA doing, I was literally forgotten at the gate. However, AA personnel showed the very best of can-do attitude and got me home for Thanksgiving. I am very proud of everyone working at AA at the TPA airport."

Pros: "Staff"

Pros: "Timely I have no complaints. The flight went well."
Cons: "Timely I have no complaints. The flight went well."

Cons: "Horrible long delays."

Cons: "Too cold on the plane"

Pros: "Arrived early"
Cons: "Couldn't get movies to play"

Pros: "The only good thing about the flight is that it was nonstop."
Cons: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"

Pros: "Good air and great stewardesses"

Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."

Pros: "Delayed 2 hours out of charlotte. Missed flight to Madrid. Newark people are rude"
Cons: "Look above"

Pros: "It was fine"
Cons: "It was a full flight, but I cannot complain"

Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."

Pros: "Attentive staff, easy boarding"
Cons: "AA got rid of the video screens on the chair in front of you; poor snack selection"

Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."

Pros: "Everything went fairly seamlessly despite having a pacted plane."

Pros: "Comfort and quick boarding"
Cons: "Flight attendants were a bit dry and less than over zealous. Connecting gate in Charlotte was really far from where we landed. I had little time to get there."

Pros: "Boarding process was quick and staff was decent."
Cons: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."

Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"

Pros: "Flight on time"

Cons: "Delays"

Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."

Pros: "On time!"

Pros: "Well we enjoyed the crew on the United flight, the food was terrible, and the entertainment options or below average. In the end we both hurt our neck trying to watch TV on her phone. Other airlines at least offer you entertainment options that do not result in you having neck pain afterwards"

Pros: "Boarding was easy. Just waiting in line to get on a plane. Pretty easy."
Cons: "No problems with the flight from Dallas to Chicago. Very quick and easy flight. Chicago to Paris was a bad experience."

Pros: "That I landed safely."
Cons: "Shady practices with "convenient" Basic Economy. No carry on allowed and charging for a carry on. Flight was delayed twice. Total of a 2 hour 20 min delay. I could've stayed home and slept longer...."

Pros: "Emailing me with updates"

Pros: "The flight was very affordable and turned out to be great. I love the new United Basic Economy seats."
Cons: "I hate that we can't bring two carry-on bags, but we were able to get everything into one. Our trip was short so we did not need much."

Pros: "Good communication on delayed flight. Clean plane. Provided snacks."
Cons: "Pretty sure the crew was exhausted."

Pros: "Not a long wait the boarding was fast and easy."
Cons: "Plane could have been cleaner. The tray you pull out to sit your drink on was dirty"

Pros: "Great follow up with texts messages on any delays."

Pros: "N/A"
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"

Pros: "Free movies"
Cons: "Sat on plane for two hours after we boarded waiting to take off"

Cons: "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"

Pros: "EVERYTHING! Virgin America cancelled my flight 12 hours before takeoff due to crew shortage and with no accommodations for another flight. That was the first and last time I will use Virgin America. Not only was United available, but it was $150 less than Virgin America (which I booked 3 months prior)."
Cons: "N/A"

Cons: "Flight was delayed as usual and the gate agent says that I Lee we board in few min, the crew has to get off the plane and we can't fly anymore for the night !!!"

Pros: "It's great, but with better food it can be exelent"
Cons: "Food"

Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"

Pros: "Clear communication on gate change. Received a text message before the gate personal were even aware."
Cons: "Wish the plane had an outlet for charging. My previous United flight did."

Pros: "That 787 experience..."

Cons: "I haven't actually been able to arrive to Tegucigalpa since we were stuck in the plane for a long time, lost our next flight connection and worst of all, the airline left us hanging at the airport in Houston without our luggage, didn't take any responsibility at all so we had no other choice other than to look and pay for a hotel ourselves until tomorrow hoping this nightmare ends soon."

Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."

Pros: "Quick and easy fight. Crew very nice"

Pros: "Easy check in. Flight crew was very accommodating."

Cons: "My daughter's flight was delayed in DALLAS & in DENVER!!! We are never flying UNITED AIRLINES again!!!! Can they ever do anything right!!!! SMH"

Pros: "Round trip from logan to dallas for $230 was unmatchable."
Cons: "With radio communications issues on the plane cancelling my 6:30 flight my travel day grew about 6 hours longer then expected. But with that said as an auto mechanic i know this stuff happens all the time and its a head ache for everyone."

Pros: "The service from the staff to fix the issue created by bad information and they were super nice about the situation. My flight out to visit my son and his family was great ."
Cons: "In united club I was told to report to flight gate at 1715. I missed my flight because of bad information. This issue was corrected by some super nice employees st the gate counter. I've always gone to the club when have longer layover times I pay the day fee but this caused my time back home to be closer to midnight not the before 2200. To then top off the night I get home and my luggage was damaged. Just a really long and troubling trip back home."

Cons: "Cant turn it off. Want to sleep"

Cons: "Delayed both th way"

Cons: "The was delayed three times without explanation."

Cons: "Again all of it was poor"

Pros: "No issues"
Cons: "N/a"

Pros: "Flight was delayed an hour, but as little pick-me-up united offered free snacks and water to tide all the passengers over! So unusual to see, since generally it's just like "deal with it." Also the smaller plane was fast to board and de-board."
Cons: "Eh being delayed is always kind of annoying."

Cons: "Delays all day"

Pros: "Flight was wonderful!"

Cons: "Wifi didn't work. Entertainment options limited."

Pros: "I marked downthe food and entertainment be cause i did mot use the services"

Pros: "No good"
Cons: "50"

Pros: "Efficient boarding, clean aircraft"
Cons: "Only offered water in-flight. No snack, no beverage service, only water. Flight IAH to DFW on 10/28 had full beverage service so what's the difference?"

Pros: "Great"

Pros: "Ac didn't work then was minimal. Wifi charged me but wouldn't work. Glad it was short"

Pros: "Nothing"
Cons: "Flight was delayed. Now have to sleep in airport because connecting flight was missed. Terrible experience."

Cons: "Too much Delays"

Cons: "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers."

Pros: "Very professional crews"
Cons: "Missing entertainment only which is not a big deal."

Cons: "Flight"

Pros: "Everything."
Cons: "Nothing."

Pros: "Professional service and on time departure"

Cons: "Professionalism and friendly staff"

Pros: "Using Kayak was so convenient. They were great in keeping me informed of schedule & gate changes."

Cons: "No communication to those of us with tight connections. No communication to the flights we were connecting to so that maybe they could hold the door open maybe 5-10 minutes longer."