Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Super fast checking and boarding process"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."
Pros: "Crew in the plane was nice!"
Cons: "Not charge me to check my bag after Alex said I could have a curtesy Check,"
Cons: "The Gate & the boarding process, The Landing was with enormous ears pressure"
Cons: "Entertainment System wasn’t working properly. Movies were down as were many of the channels. Although a disappointment, JetBlue is still amazing!"
Pros: "Comfortable plane. Great staff!!"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Pros: "The crew was great"
Cons: "more tv channel selections"
Cons: "Overweight person on my left, her arm beyond armrest hitting me in my side especially when plane shook while going through the clouds. Not a good flight at all"
Pros: "Very nice flight."
Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."
Pros: "Perfect landing and great flight!"
Pros: "Flight left on time and arrived on time. Good leg room in coach."
Cons: "In flight entertainment system was limited after leaving US TV signals. Movies were lousy."
Cons: "When I went to check in for my flight all sets had been picked only the upgraded sets were available for an extra cost. So with saying that I went to the airport with out a set number think my family and I would get bumped, even if the email said they never over book their flight,this was my first time flying jet blue I wasn't going to trust an email so the hole time I was worried about that when I should have been enjoying my last day on vacation."
Pros: "There was enough leg room for a big guy like me so that was nice."
Cons: "The pilot was late arriving so we had to wait for him to show up then because we were late our flight got delayed again because of a lightning storm near the airport. Other planes who were scheduled to leave after us got to leave earlier than us so I don't know what happened there. After I was finally on the plane my headphone jack would not work. I know it's not my headphones because I had just used it before boarding for both my Nintendo and computer. Also, the buttons for the TV are on the armrest and if you try to get comfortable you'll change the channel. When the flight attendant came around she just propped a bunch of stuff in front of us and since it was dark I had no idea what I was looking at, ended up getting a very crappy bag of chips. Overall was a terrible experience flying JetBlue."
Pros: "I was about to miss the last bus home due to weather delay. the crew made an announcement asking passengers to let me get off first. Everyone did. They were amazing in every way."
Cons: "1. when there are delays...and the gates get super congested, you should a person directing people. 2. the majority of people at the gate, on board, making announcements – put their energy into speed and musicality in their voice. It should be about clarity. I know, they say the same thing 10 times an hour...but I want to get what they are saying...particularly if it's about safety."
Pros: "Flight attendant was pretty"
Cons: "Was 6 hours late. Pretty ridiculous."
Pros: "Flight was pretty seamless, lots of room."
Cons: "Nothing bad to say"
Pros: "The entire traveling process"
Cons: "Nothing at all"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Cons: "Departed an hour late, waited at the plane."
Pros: "Swift boarding & attentive staff members. I'd like to commend xiomara on a job well done. She was very kind, polite, caring, personable & helpful. She infused humor in conversating with the passengers & made the trip very enjoyable. JetBlue needs to do whatever is needed to keep her."
Cons: "It was all good"
Pros: "This flight was okay also, but staff wasn't quite on the level of the prior flight that day. No complaints. I am definitely looking into future trips on Jet blue."
Pros: "Pilots made for a great flight in horrible weather conditions"
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Pros: "the crew were very friendly and helpful."
Cons: "wished for a movie."
Pros: "Very comfortable seating"
Cons: "3 hr delay"
Pros: "Clean plane , immaculate uniforms and very cordial and respectful and responsive crew!"
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "the stewardess was extra friendly with my toddler loved the extra leg room compared to other airlines"
Cons: "my toddler found a used vomit bag that a previous passenger left in the pocket behind the seats. He put his hand in and made a mess, getting it on the floor and his fave blanket etc. and when i nicely told the stewardess about the mess on floor and the reason, we weren't offered anything for cleanup"
Pros: "Great flight awesome Crew"
Cons: "Cold lol"
Pros: "The television - to drown out the cries of all the screaming children"
Cons: "The plane left late due to maintenance problems, so we had to sit on a plane with no air conditioning - in Florida for and hour. Then, as the stewardess was serving drinks, she spilled the entire tray. A can of Coke exploded and soaked everyone on a three row radius. She did very little to address each passenger who was covered in the coke. I was wearing white pants which had coke stains all over. Liquid ran down the aisles getting all of our bags wet. She never said anything to us!"
Pros: "Pleasant staff"
Pros: "The food was good"
Cons: "No comment"
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"
Cons: "Seems to be a problem between airline and county. Differing info about gate location."
Pros: "Friendly, dependable service from online check in (easy) , check in, to flight. Very enjoyable. I flew Miami Doha non stop"
Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"
Cons: "I had everything plastic wrapped from Ft Laud For security .... Once I arrived at Islamabad airport , I saw all of my bags were unwrapped and open zippers , once I checked 85% of my personal items and expensive items were missing!!!!! So frustrated with the flight! TSA has left checked bagged cards! Who do I complain to?"
Pros: "The entertainment aboard"
Cons: "The flight was delayed 45 min,Weather was fine:("
Pros: "Puntuality and price/ value"
Cons: "No snacks, poor entertainment"
Pros: "The flight despite being late was smooth and the crew great , I bought extra space so I was not like a sardine ...."
Cons: "The check in , again without luggages to check in , no one to help around the airport with the self check in ...."
Cons: "The flight started boarding late and we took off late. We arrived at our destination 30 min late"
Pros: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Cons: "Fix everything mentioned above"
Cons: "Business class - never offered food or drink for entire flight."
Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"
Cons: "Commuter jets- uncomfortable."
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Pros: "It was an average flight"
Cons: "Delay of 2 hrs and it wasn't due to weather"
Pros: "the plane looked new and clean"
Cons: "the leg space"
Pros: "Friendly attentive crew"
Cons: "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Cons: "Our original flight was cancelled so we were rebooked for a much later flight which impacted our vacation. Call system was not working efficiently."
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Pros: "Average. Expectation for US airlines are so low this flight score average."
Pros: "I liked the way the AA gate supervisor too charge of the problem and solved it, with great deal of personal imvolvement and follow up. Also check-in crew was very much the best. I would say that AA showed the best of passages care to me. Truly outstanding."
Cons: "Because of a mixup, though not of AA doing, I was literally forgotten at the gate. However, AA personnel showed the very best of can-do attitude and got me home for Thanksgiving. I am very proud of everyone working at AA at the TPA airport."
Cons: "lost time and monies...and opportunities."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."
Pros: "Timely I have no complaints. The flight went well."
Cons: "Timely I have no complaints. The flight went well."
Cons: "Horrible long delays."
Cons: "Too cold on the plane"
Pros: "Arrived early"
Cons: "Couldn't get movies to play"
Pros: "The only good thing about the flight is that it was nonstop."
Cons: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
Pros: "Good air and great stewardesses"
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Pros: "otherwise ok"
Cons: "2hr delay"
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "Delayed 2 hours out of charlotte. Missed flight to Madrid. Newark people are rude"
Cons: "Look above"
Pros: "It was fine"
Cons: "It was a full flight, but I cannot complain"
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "Attentive staff, easy boarding"
Cons: "AA got rid of the video screens on the chair in front of you; poor snack selection"
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pros: "Everything went fairly seamlessly despite having a pacted plane."
Pros: "Comfort and quick boarding"
Cons: "Flight attendants were a bit dry and less than over zealous. Connecting gate in Charlotte was really far from where we landed. I had little time to get there."
Pros: "Boarding process was quick and staff was decent."
Cons: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."
Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"
Pros: "Flight on time"
Pros: "Friendly staff, on time"
Cons: "No issues"
Cons: "NEVER GOT THE TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Small seats, no consideration for disabled travelers. Pretzels suck. One 30 min tv show on 2.5 hour flight. No bathroom for handicap. Cheap airfare is the only reason I fly American. One attendant asked me, with attitude, if I was going to get off the plane...before realizing I can't physically walk. Her face turned white as a ghost when she realized what she had said and how she had said it."
Cons: "See above"
Pros: "Check in was good."
Cons: "Hate paying for bags. It's silly."
Pros: "Departure on time, arriving on time. Great flight"
Pros: "comfortable seating"
Cons: "For the crew members not to speak so loudly in the back while people are sleeping on overnight flights. If the entertainment is going to be through an App on your person devices charging outlets should be available."
Pros: "I like the comfort and the cheap prices of the fear rates"
Cons: "American cancelled flight after all day wait because they could not find a first officer."
Cons: "Not good my carry on bag they send it under and they said I get it at my final destination"
Cons: "My flight was cancelled I am told due to lack of crew. What the heck??? It took me all day to get home waiting on standby flights."
Cons: "I was delayed for an hour leaving Tampa and my connection in Charlotte was canceled. So I did not get into JFK until 12:15 in the morning. I asked for a food voucher from American in Charlotte and was denied after waiting so many hrs in Charlotte to get on a 10.05pm to jfk, that was terrible."
Pros: "I was asleep."
Cons: "The seats were very cramped."
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"
Pros: "Have seatback TV and arrived on-time"
Cons: "Sitting in window seat"
Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."
Pros: "Flight attendants tried but could not change situation"
Cons: "I losr one of two days- moving furniture Have to stay up another night to getready"
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Pros: "Crew was helpful and friendly."
Cons: "Flight got delayed and almost missed my connection."
Pros: "The fact that I got fully refunded, even though I still lost out on $500+."
Cons: "My flight was supposed to leave at 12, and all that Kept happening was me receiving text messages about delays pushing my departure time back to 5:35pm. I missed a big birthday event I was throwing for my class that I teach, lost out on money spent for the event and missed out on all the memories made that night. I never got to leave, ended up cancelling my flight. What a waste of time. Seems to always happen when I fly through United."
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Cons: "Air Canada flight from Ontario to SFO was operated by United. Our flight was delayed by 2 hours and we ended up missing our connection. The customer service on the phone from both Air Canada and United would not take responsibility and continued to advise to call the other company to reschedule the flight. Not only did we miss our connection but our checked bag was rerouted onto another flight with no formal notification."
Pros: "on time"
Pros: "Quick and easy fight. Crew very nice"
Pros: "Que acomoden a las parejas juntas."
Cons: "Asiento incomodo"
Pros: "I liked nothing about my flights."
Cons: "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Cons: "Again all of it was poor"
Cons: "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."
Cons: "2 hour delay"
Cons: "Explained above"
Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
Pros: "Nice crew"
Cons: "Long wait for the flight delay, Long wait for take off, long wait pulling into gate. No outlet for rechargING phone, same on flight."
Cons: "Very Rude while talking to me at the airport. Was not happy to assist me and other passengers even though it was the air-line mistake for cancelling the flight and delaying the flight. Will never fly with this airline ever again."
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Pros: "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
Cons: "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"
Pros: "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."
Cons: "The plane landed to San Francisco earlier than scheduled, but we could not get off the plane due to the gate not available. We were stuck on plane for about half an hour and I really worried about making my connection. I hope such arrangements are conducted more smoothly."
Pros: "nothing totally a rip off"
Cons: "I paid 125 for my hockey bag. Flight was delayed but no email or anything. Changing my flight was miserable staff so rude and people on phones can barely speak"
Cons: "TSA took forever, other than that. My flight boards at 0540 and I got there exactly at 0545. The plane already made its way to the runway and wouldn't wait an extra 10 mins for passengers to enter."
Pros: "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."
Pros: "2.5 HR layover lost bag"
Pros: "Fast service!"
Pros: "Timely...and pilots updates of flight time"
Cons: "3 stewardess slow service"
Pros: "Great staff."
Cons: "A crying baby that say behind me."
Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"
Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Cons: "It was delayed 3hrs!"
Cons: "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."
Cons: "The cramped conditions. By the way, please add a "N/A" or "not relevant" or "not interested" option to your rating selections. Or allow categories to be left not rated. There was no entertainment on my flight and even if there was I probably wouldn't use it. I don't want to leave a rating at all for that but there's no way not to."
Pros: "It was on time And very convenient"
Pros: "We were not given seats together..."
Cons: "Busy and not well managed and we bought seats well in advance"
Cons: "Received several text messages announcing further delays in flight..."
Cons: "They over booked my flight, so I would have missed it had someone not gave up their seat for me. This was extremely disappointing begin that I had booked months in advance. I even picked my seats!"
Pros: "Once on the plane, the crew were great."
Cons: "not much leg room"
Cons: "Ticket agents did not communicate with passengers on why there was a delay and weren't willing to help passengers find alternate routes to their destination."
Cons: "They crushed my luggage but replaced the carry on after."
Pros: "Nice, respectful & very helpful attendance tall man @ the gait in SF prior boarding time. He help us getting the right seat for the trip. He was awesome help."
Cons: "Ontario delayed trip of almost 2 hrs. We could use that time more productively. Then, the other trip was a rush to made in time for Orlando. No entertainment in the plane."
Pros: "Everything went smoothly from arriving to the airport to landing and getting my baggage."
Cons: "No food 14 hrs of hunger!"
Cons: "First my flight was cancelled. Then when they finally gave me a flight to San Francisco for my connecting flight they said that flight to seattle was delayed. Delayed to me is up to an hour. I waited for 3 hours past my scheduled take off time until my flight fonnaly took off. I have flown a lot in my life and this was by far the worst experience I've ever had on an airplane."
Airlines flying to White Plains Westchester County have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights