Brian the flight attendant was rude and completely unprofessional
Delayed departure due to short staffed security at Burlington Airport. Missed connection flight. Terrible customer service at Delta. 7 hour travel day turned into a 24 hour travel day.
Cons: "Once the pandemic is over, I am sure some things like food service will improve."
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Great crew"
Pros: "On time arrival and departure."
Cons: "Under the Covid circumstances, it was a good experience."
Pros: "The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset."
Cons: "I think all was very good"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "Professional crew attentive."
Cons: "More local information weather etc."
Pros: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Cons: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."
Pros: "Crews are very friendly"
Pros: "we could not get a seat until we arrived at the airport."
Cons: "Not having a delayed flight."
Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"
Cons: "Plane very late. Boarding was chaos"
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "If offering free WiFi to Amex platinum card holders it needs to work f"
Cons: "Fix it"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Cons: "Cramped seating for premium Econ"
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "The seats were comfortable, and I appreciate the eye shades. There was a tremendous amount of turbulence on the flight that seemed to last for hours without a break. I have flown this route many times before and don’t remember turbulence that lasted so long without a change. The seatbelt sign was not on and the plane felt like a small boat in choppy waters."
Cons: "The food tastef awful and was minimal."
Pros: "In flight Wi-Fi and entertainment is nice and helps pass the time."
Cons: "Boarding was slow, and contributed to a delayed take off to ATL. Flight arrived late and caused a missed connecting flight."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Cons: "Flight was delayed"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "Everything was great, flight attendants were awesome"
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "What a city.. Unique for hell sure..."
Pros: "Airport is clean and easy to to use. TSA easy to go through. No lines. Boarding was easy with no issues. On-time"
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Cons: "It was hot on the plane. The crew turned up the tempature and when I asked they said some people are cold and didn't turn it back down."
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "Decent food"
Cons: "Bad delay Flight attendants not friendly"
Cons: "It was a great flight. We got there earlier then arrive time. Thank You"
Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Cons: "No entertainment available"
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Cons: "All the people I encountered who worked for delta were rude. I understand having a bad day, but everyone on two flights and 3 airports? Ive never seen a group of people be so unhappy about having a job. Will not fly delta again."
Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Little space between seating
Pros: "The Captain was courteous and the flight itself was good."
Cons: "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
Pros: "yes, no on sat on my row coming or going"
Cons: "typical poor computer jet poor experience. Now no service"
Cons: "Hard landing on arrival in Philadelphia."
Pros: "The crew was great! Very accommodating"
Cons: "Better control and seating of families with little kids."
Pros: "It was quick."
Cons: "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
Pros: "The crew was great!"
Cons: "We had a difficult time getting in the air in the air. We left 1.5 hours late! Not AA fault!"
Pros: "Crew were very friendly"
Cons: "AC power. Seat back TVs."
Pros: "Great attend ants"
Cons: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Cons: "Turning on all cabin lights at 1am to do a beverage service was absolutely insane."
Pros: "Crew was very good"
Cons: "Less gate changes"
Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "Everything was great and we arrived ahead of schedule."
Pros: "I liked everything"
Cons: "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
Cons: "no air jets. told it was an old plane with no air jets. Very uncomfortable flight for 7.5 hours."
Cons: "waiting on runwat for 30 minutes"
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Roomy, Helpful crew. Good food. I liked the yogurt/ granola / dry fruits for breakfast (something I can eat at 2:00am) . Landed early. Great flight all around"
Pros: "Very little legroom for a 5 hour flight."
Cons: "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Entertainment is rather limited."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "The service was great"
Cons: "No TV or WiFi"
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Cons: "Not on time, no entertainment system, little space"
Cons: "The flight left late but the delay was made up for in the air."
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Cons: "The flight was delayed 2 hours and the gates were so crowded. Plane was very crowded, my luggage almost went missing"
Cons: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
Flight was delayed by three hours. The workers at the gate were not honest with the expectations of the delay. Missing a flight crew for three hours is just not acceptable.
This flight got cancelled at 3am the morning of my 9am flight. Their site crashed while trying to rebook and it deleted my credit without booking the new flight. It took me more than a week to get confirmation of my refund. Spend the extra hundred bucks to fly American or delta or whatever.
Cons: "Overall great experience. Thank you."
Cons: "5hr delay for this flight. The check in back and carry bag cost $105, $35 short of my actual ticket price. The seats were extremely cramped. It was I comfortable sitting between two people rubbing up on you through the entire flight. And this was a brand new plane. So spirit airlines goes expensive but as small as possible. Needless to say going forward I’ll spend the additional $105 that I’d spend on bags and just fly with JetBlue. JetBlue actually gives free snacks during flight. Unlike Spirit who charges. This will be the absolute last time I fly with Spirit Airlines."
Pros: "Flight took off and arrived on time."
Cons: "Navigating the Spirit Airlines web site is like dealing with a used car salesman; you have to watch every single step of the way, because they will add unnecessary, unwanted charges if you are not careful. After this trip, I will never fly Spirit Airlines again. I wish I had booked a 1-way flight, rather than round trip, so that I could return on a decent airline. There is a reason that Spirit gets a 1-star rating on www.consumeraffairs.com/ If I have to fly to Atlanta to Philadelphia again, I will take either United or Delta."
Pros: "Flight took off and landed. Glad it was my wife sitting next to me."
Cons: "Carry on bag? Extra $. So we combined our regular carry on into one and checked the bag. Price for the one bag was as much as my ticket. Return flight ticket counter agent SO hates her job. She was miserable. We were standing at the stanchion, waiting for the next agent to call us. She just stood there. Made eye contact, smiled and gestured to ask if she was open... Blank stare. Minutes later we walked up and she was open. Charged me even more for bag than flight down. Didn't buy anything on trip and bag was magically 15 pounds heavier than the flight down. Also got "hit up" for money by fellow passenger. Don't mind helping, but story was suspect. Anyway, I'm only going to use Spirit as a last resort in the future."
Cons: "1. Deceptive pricing schemes in booking flights/bags 2. Setting traps for customers in fine print where it's our "fault" for neglecting to read every line so that when we arrive at the airport we have no choice but to pay ridiculous prices in order to proceed onto the flight. 3. Low availability of food/drink options from the menu announced at the start of the flight. My menu was heavily stained and sticky. 4. Poor air circulation made it difficult to breathe the whole flight. 5. Cramped cabin with loud passengers made for a disruptive and nauseating atmosphere. 6. Carnival-like harangue at the end of the flight about "discounts" lasted over 15 minutes, was way too loud on the speaker systems (I couldn't hear my friend speaking next to me), and insulted us personally for being stupid in paying the "full" prices. 7. I'm filing a complain with the FAA."
Cons: "At least 12 delay changes due to mechanical failure. Original departure was around 3pm on Sunday then it changed to 830pm, past midnight then 1 pm Monday. The gate staff was not trained to deal with customer service disputes. We were poorly informed about statuses. A food voucher was given to us minutes before any restaurant closed so I couldn't use it. I ended up booking another flight with another carrier. When the after midnight delay notification was rendered, I called the outsourced customer service and received no recourse for my inconvenience. Not even a comp checked bag. I was given two $50 vouchers but I don't plan to ever use them again. I'd rather have my refund plus the difference for the other flight and rental car I took just to get home. I also have lost wages."
Cons: "I had a prepaid direct flight from Atlanta to Minneapolis leaving at 10:40 a.m. Showed up at 10:05 & was told that I missed my flight. I said "but my flight doesn't leave until 10:40." They said: "yes, but your check-in time is 45 minutes before the plane departs". I said: "but no one told me this." They said: "It's on our website." That's terrible customer service in my book & a con on unsuspecting consumers. There should be a class action lawsuit on disclosures like that. Another couple ahead of me in line had the exact same thing happen to them! I booked another flight on Southwest Airlines without incident but have apparently lost my prepaid fare to fly on Spirit Airliner. They offered to fly me out the next day for a $99 rebooking fee but that cost almost as much as flying Southwest plus I would have to book a hotel or wait overnight. Terrible experience. Never again."
Pros: "Some of the staff was helpful. The people on the actual planes were good and the people in charge of helping us with hotel/food vouchers were very kind and helpful."
Cons: "We arrived at the airport at 5am and waited in line until 11:30, well after our SECOND flight would have landed to even speak to someone who could confirm that our first flight was in fact reschedules for 12pm. We then were assured that we would make it on the next flights. The next flight assured us we'd make it to the connecting flight, but they boarded so poorly that we arrived super late and missed the next flght. The flight was still there, but they wouldn't let us on and wouldn't tell us why. Around 7pm we finally got to speak to people who explained our options for accommodations and rescheduled us for the next day."
Pros: "Everything went smoothly"
Cons: "A lady helping to help us print boarding passes wasn't very professional. She just said, "you have to print your boarding passes before you go check in your bags." Her tone was commanding and rude. Could use improvement and some fine tuning. I know she didn't mean to be rude. Just needs more training. I got the notice of the gate change when I got home to Baltimore. And things are just too expensive. Even though I checked my bags and paid online, I still paid $40. Too expensive. And you pay for every little thing. I would fly Spirit again, but likely not my first choice."
Pros: "Flight crew was fine....I was coughing and a young man brought me water. That was very kind and I really appreciated that."
Cons: "There were 2 people at the desk upon check in at the airport...one young male and a middle aged woman who were in NO hurry to wait on people. It appeared like we were bothering them when we stepped up to the counter. She even seemed like she was trying to pick a fight! She said to the young man, "Did you call them up here?" And was about to go off. I believe that is the worst experience I have ever had at an airport to be waited on. This was the 1st time we had flown Spirit Air....and when we walked away we thought it might be the last time but the other folks we encountered were much more customer service oriented. Not sure if we will try again or not to be honest."
Cons: "The ticket appears nice and cheap. but it isnt. they charge you 55 dollars for a checked bag, another 55 dollars for a CARRY ON bag, AND their weight limit is 40 LBS instead of 50LBS, so if you have a normal checked bag it's actually going to be almost 100 dollars. If they could have I am sure they would have charged me 25 dollars for a seat-belt and charged me 10 dollars for using the airplanes bathroom. They are the epitome of money grubbing cheapskates. this is not to mention the seats being at least 4 inches closer together than any other plane I have ever been on. crammed in their like sardines. Spirit airlines is a complete pile of $hit and I will never be flying with them again."
Cons: "We checked in at the kiosk and then got in the baggage drop line and it was an hour long. Fortunately we were two hours ahead of schedule so we made our flight no problem. The poor couple in front of us missed their flight and was told that it was their fault by the front desk. The front desk person said that they had called for their flight and they should've responded. I can tell you that no one ever mentioned any flight. It wasn't like the line was to check in, it was only to drop the bags and it took forever. Very poor service and I feel so sorry for the people that we're headed to Texas and Missed their 7 o'clock flight. I find it also misadvertisement that we paid $49 for the flight one way and then had to pay $55 for the carry-on. Really the flight was for $104. Next time I will check for all and any options instead of Spirit and be willing to pay more money To go with another airline."
Pros: "Got me there and back alive."
Cons: "Seats were extremely uncomfortable for someone with long legs. Spirit does not offer complimentary beverages during the flight. In fact, there are tons of hidden fees and charges that makes this "budget" airline more expensive than the competition. For example, a checked bag for my flight cost $55 each way! They charge even more money for gate-checked bags, which are sometimes necessary if the plane runs out of room. Lastly, it took an eternity for them to unload the luggage from the plane. I waited in the airport for over an hour both times. All that is bad, but to top it off, my flight was delayed and this somehow caused massive confusion at the Atlanta airport. The gate attendant said it was delayed, but the airport monitors said the flight had already left! Some passengers (but not everyone) got an email saying that the plane would not land for 9 hours after it was scheduled, even though the delay was only for 2 hours. I have no idea what went wrong, but it was very confusing and stressful. In all, Spirit airlines is only inexpensive if you have no luggage and you don't want any food, beverage, or entertainment during the flight."
Pros: "NOTHING I LIKED.. Never even completed- the flight booking to even have a chance to try-fly them... I flew another airline with NO hassles. Yeah.... I WASTED my money by not flying, but I'm getting my 380.00+ worth here and NOT having more frustration with this POS company."
Cons: "I tried getting on their web site to "pre pay" for my ONE carry one and I NEVER could receive an email after registering on their web site to Pre Pay 3 TIMES. I was SO FRECKIN' frustrated that I could NEVER get thru on line. IF I had payed for the carry on at the gate it was going to be a-NOTHER 100.00 EACH WAY and a-NOTHER fee for a seat upgrade-Isle Woo Hoooo... an i-s-l-e seat. I WAS SO PISSED ABOUT THEIR "NO USER FRIENDLY -SOMETHING AWESOME IS HAPPPENING" PROCESS, I BOOKED ON ANOTHER AIRLINE. AAAnnndnNNNd it was CHEAPER than it would have been if I had continued to pay for a FRECKIN' CARRY ON EACH WAY with Spirit. After reading all the negative reviews on line... AFTER ...I bought my ticket, I decided it was worth the money to buy another ticket on a different airline and NOT have the hassles I experienced trying to pay for ONE carry on All caps.. YEAH .. I'm PRETTY PISSED. Lesson learned and it cost a pretty penny, but I'm getting my moneys worth here and now. Save you money and fly with someone else.. It'll be cheaper in the long run and I won't possibly "stroke out" with frustration trying to make arrangements."
Pros: "The pilots were very good. Smooth flight and I felt comfortable with their professionalism. I also liked the reserved seats. There didn't seem to be a big RUSH with everybody trying to get front seating. Boarding went well. Also, the fact you pay for everything you bring (except one personal item) travelers were not taking advantage of too many carry-ons, which also speeded up the boarding process."
Cons: "Overall the employee moral was very negative. When people travel they expect to be greeted with a friendly smile and a few nice words. I had two flights with Spirit and I was disappointed with the overall employee moral and lack of team spirit / enthusiasm. It made me wonder how they would react if there was an on-flight emergency. And even though the tickets were the lowest fare available, after paying to reserve my seat and for my carry-on bag, the price was the same as several other airlines. Lastly, there was no complimentary drinks or snacks."
Pros: "That I arrived to my destination in time and as scheduled."
Cons: "There was no indication anywhere in the reservation process of the costs of bag checks and the "privilege" of a carry on. I was also never sent an email prompting me to check in online and check bags there. (I'm told it's rather cheap if you do it that way) Instead, I was greeted with a 49 dollar fee for my carry on, and 53 dollar fee for my checked bag. That was bumped up another 30 dollars when I discovered bags above 45 lbs are charged extra on spirit. I ended spending more than twice the value of my ticket just for bags, for markups I was never told of and could not of reasonably anticipated as a consumer. This, combined with less than professional conduct from spirit flight attendants, fellow passengers, and the ridiculously uncomfortable conditions on the plane, means I will never be flying with spirit again, and will trust kayak much less. As a comprehensive trip planning service, kayak should be able to generate plane travel costs, and have options to include associated costs such as baggage, with the price of the ticket in flight price tracking. This is a necessary feature for any company that provides a service like Kayak."
Pros: "Loved the flight attendants. Very helpful and grateful they were willing to help me relocate to another seat forward of the rear."
Cons: "When I went online to purchase a seat the only one showing available was 28E at the far back of the plane. When I entered the random choice the assignment was 26C.... why was this one not shown??? And why couldn't I purchase a seat forward of the rear??? This flight was half empty. Thankfully the attendant moved me up to Row 11 which was totally empty. I do NOT like sitting in the back of the plane and that is why I try to purchase a seat over or forward of the wing. NOT a happy camper over this."
Pros: "I guess I don't like anything that spirit has - except for the price which I finally disliked"
Cons: "I have my flight at 9.30 AM and I was at the airport by 8.30 AM. I had to find out where the check in counter is and I was at the check in counter at 8.40. By the time my turn came, it was 8.50 and the agent said I am late as the gate closes 8.45 AM. There is no mention in the itinerary that the gate closes 30 minutes before departure and I was there 45 minutes before the take off. I didn't get a next flight. Now, I can't even cancel the return flight and I lost all the money for the trip. I called the customer service and they said they cant do anything except to book another ticket the next day. Why do they think I would ever travel with them again!!"
Cons: "Online check-in did not work, app check-in did not work, kiosk check-in did not work. Despite efforts to save money, I was forced to pay over $110 in additional fees. Service counter attendants were not friendly. I asked if I could fly standby on an earlier flight since I had gotten to the airport 4 hours early. I was told "This is not Southwest, you can't get on an earlier plane without paying $120 for it". Flight was changed to a new gate but wasn't updated on the monitor. I had to check flight aware to see what gate we were at. Flight attendants were rude and boasted about being the youngest flight crew in the sky, which is nothing to boast about. There are many veterans of the sky that exhibit amazing customer service and flight expertise. This Moto degrades those who have spent 20 + years in the sky making sure we are safe and comfortable. I would rather have a former fighter pilot with combat experience flying my plane. So spirit airlines, do I think you being young is an advantage over the other airlines, No. I care about customer service and safety. And I have yet to feel that from your airline. From the check-in counter to the flight attendants, the staff treats customers without respect and then charges you for it. I'm done."
Cons: "Our flight was delayed 3 hours for mechanical issues. The staff at the gate was the unprofessional...rude, sarcastic and just plain miserable. I even witnessed a shouting match between the gate crew and a customer who walked up to ask what the new time for take off was...She answered his question by stating, "the same time I said 5 minutes ago." The male passenger didn't hear the announcement (because she talked so fast). He kept asking and she kept repeating her snarky response about "the time time I just told you" until it became heated. Absolutely ridiculous. Not much improved when we made it on the aircraft. It felt like it was a shell of what a "finished" aircraft should look like. All in all a pitiful experience. I hate that I already purchased my return flight with Spirit. Saving $50 was NOT WORTH IT!!!!!"
Cons: "I fly a lot. I took spirit because of the great deal I got, but will never fly them again no matter what. I will pay more for a flight because of the poor customer service. My flight was cancelled after being delayed after 10 mins. This is was about my 10th time flying the airlines, I was trying to give them a chance, and every time have had serious problems. I work customer service and understand how annoying these message are and realize there will probably be nothing done about how I feel and the poor service I received, but really this was a horrible experience. Lucky I am savy at finding new flights. I stood in line to change mine while on the phone with spirit and lucky cancelled the flight with spirit. I had to rebook with a different airlines. The difference between the flight was $240. My husband rebooked it for me while I was on the phone with spirit. Never again will I fly this airlines, no matter what I do!"
Pros: "The flight crew on the plane were very professional."
Cons: "The flight was delayed 5+ hours. The staff in the gate at the Atlanta airport were not trained well in how to handle situations like this. It took a very angry, frustrated group of customers venting to get them to try to get better updates than just reciting the time delay. We were to have left at 5:35, essentially dinner time. They didn't offer food vouchers or coffee/water, nothing until their PAYING CUSTOMERS became irate at the lack of information. After 3+ hours, they finally had people wait in line and they handed out 14.00 food vouchers, which was a pathetic response to the issue."
Pros: "Both flights boarded fast and left on time or early. I liked that I got everything I would normally get with a Delta flight for a lot less money. Sure they charge for drinks but I'd rather pay $3.50 for a coke than pay $150 to get it free on Delta. Seats were snug but so are Delta and American seats on most flights so I'm used to that and it was comfortable. And very cheap to upgrade to exit aisle or business class if more room is needed - which I did on the flight home because I had to work on my laptop. Staff was GREAT!"
Cons: "Tray tables are very small. Not enough room to work on laptop unless you upgrade to business class or exit aisle. Little armrest room so be prepared to rub arms with your neighbors. Don't make us listen to ads for your credit card promo. Hate when airlines do that because we are paying to be there and shouldn't be subjected to ads we can't get away from."
Cons: "We had the unfortunate experience of dealing Spirit Airlines yesterday at Hartsfield-Jackson Airport, August 13th, on the way to Boston for a wedding. We were asked to check in at the kiosk, which we did. And after spending $412.36 on airline tickets in July, we had to pay $55 for one carry-on bag. After completing the transaction, we were notified that our boarding passes could not be printed and head to the desk. After speaking with their customer representative, "James", we were told the flight was closed and there was nothing he could do. He said the flights are non-refundable and we should have arrived sooner, although our receipt clearly shows we were there ahead of their 45 minute mark. We asked him for our $55 dollars back for the baggage and he said he'll need to get his supervisor. This is when "Carmen" the supervisor came to the station. Their names are in quotations because both employees refused to turn their badges over to show their names, which seems very shady at a security-centered facility like a main international hub airport. (I took photographs of both employees) She said she can not give us a refund and rudely pointed to our receipt to mention all baggage fees are non-refundable. We asked her why would Spirit even charge us a baggage fee for a flight they were not going to let us get on and she said she didn't know, but she can't help us. Neither employee offered any assistance to get us on another flight. We have contacted Spirit Airlines with the receipts showing the time and photographs of the employees, but I think this issue requires further assistance after reading multiple stories online dealing with this same airline. The fact that they are allowed to charge us for bags the day of, then not refund the money, while taking our flight fees, seems illegal. I urge you to take a look into their business practices. They have cost my family hundreds of dollars, with regards to hotel and rental car cancellations, lost traveling fees, time off work, and the main displeasure of missing a wedding!"
Pros: "I LOVE the smooth ride of the flight. No turbulence"
Cons: "I was not informed by text the flight was delayed. 3 hours. ILearn Once I arrived before 5:30 p.m. . The flight is delayed until 9:03 p.m. . They kept telling the passengers. It was a severe storm in Philadelphia... I have several other workers stated we were bumped. Because of a mechanical problem with another plane. I check back with family in the Philadelphia area. It did not storm nor rain. So spirit customer service told untruths. As per company overhead. The aircraft was extremely crowded. Crying babies. Adults who did not take a bath. Overall disgusting for my first time ever flying with Sprint. What a lasting impression"
Pros: "Never fly this airline, they are horrible! I called several times about my flight because I knew I would be late trying to make the flight and they were rude. Customer Service is horrible. They cheat people out of their money smh. Terrible. I'm currently looking to sue!! Don't fly with them. No matter how cheap it is. Fly with Aleigant or Frontier first. Least they won't just keep your ticket money if you miss a flight they will make amends. SPIRIT is tacky, classless, and just overall a terrible airline. They need to be out of business. Seriously. Don't say I didn't warn you!"
Pros: "To upset about what went wrong to think about any thing positive."
Cons: "Flight was delayed for so long, that when we factor in the time that it toke to wait plus the two hours that I had to show up in advance plus the 45 minutes that I had to wait for my luggage, it would have been more convenient to drive From ATL To Tampa, The reason given was that there was no crew to flight the Plane, I missed the meeting I was supposed to be attending, so, I ended up just flying to Tampa For the pleasure that it is to fly in Spirit where they nickle and dime you for every single thing even if your flight is delayed for the same length of time it would take you to drive to your destination."
Pros: "The plane from Atlanta to LAX was new and comfortable. We met 2 friendly crew members in Atlanta at the gate that helped us because James at the check in counter was rude obnoxious and not helpful."
Cons: "Your website is the worst airline website I've experienced and I travel 5-6 times per year on other airlines. Somehow the baggage choices I made at booking did not register and you made sure I paid double at check in. You crew member James in Atlanta was rude and unhelpful. We couldn't understand what he was saying to us and when we asked him a question he was obviously annoyed that we spoke and let us know it. I manage a company with 90 employees in a sales enviroment and he would not work for me 10 minutes. Your business model is disingenuous at best and ends up being a rip-off. You advertise low rates on Kayak and other sites that say nothing about your baggage fees and extra charges. Only after the flight is booked do you find out about the extra, and may I say ridiculous, baggage charges. When the final bill is tallied any other airline would have been cheaper and the service would have been better. This was my first and LAST Spirit flight."
Pros: "Not one single thing!"
Cons: "Having to fly on Spirit, your crooked, deceitful, poor customer service ways. You are the bottom of the bottom! I can't believe that our government allows you to stay in business. Your planes are dirty, reeks of puke, and unsafe. It's only a matter of time before people start having health problems because of your dirty nasty planes and before the planes start falling out of the sky because of the old, poor maintained planes. Do us a favor and merge with another company who knows how to run an airline business like Southwest, American, Delta. Better yet, just SHUT DOWN!!!!!!!!!!"
Cons: "They nickel and dime you for EVERYTHING!!! Every literal thing is a charge and they feel as it's OK to do that. Why would they drop the maximum weight to 40 pounds for your checked bag and still charge you for your carry on bag? They lost a fee customers with this flight experience. Not only will I never fly again with spirit air a bunch of my family won't either. And they need to train their staff of customer service and being polite. Better yet they should do the people a justice and close down the airline all together"
Pros: "I'm sorry I can't think of something memorable to say I liked. The plane was somewhat newer and the stripped down seats weren't completely uncomfortable like we expected. This flight crew performing the pre-flight weren't annoyingly sassy and jaded as the ones on 1st leg of the trip."
Cons: "Out going flight we were charged $55 for 1st carry on bag besides personal carry-on. The return flight it was announced that that item had no additional fee. Who do I contact for refund? Extra fee ate any savings and we already packed light like hobos. Tray table was too small to support my reading material (5" by 12"). Just prior to landing there was some motor/hydraulic device that made a very loud annoying noise like a kazoo drowning out sound of fussy babies/children. The sound lasted about 15-20min; even 10min after landing. As an industrial mechanic, I know what those sounds can mean and it gave me the impression the plane wasn't in good mechanical shape. We didn't know that the low cost meant that all comfort and amenities would be cut too. Our experience will be a large factor in choosing airline for future travel."
Cons: "Everything else. The crew was unenthusiastic, unhelpful, and borderline rude; I was forced to return to my seat multiple times while waiting to enter the bathroom, although other passengers were allowed to move freely. The bathroom in the front of the aircraft was out of service. No complimentary snack or drink is offered; you must pay for the limited selection of snacks and beverages avaialable. Everything from the seats to the menus were tattered; the pouch in back of the seat in front of me has not been cleaned before the flight so to my surprise, I found garbage as I reached for my menu. There is no form of entertainment available; no radio, televisions, or wifi. Nothing about the flight was pleasant and if it had not been the only direct flight available for my destination at the time, I would not have chosen Spirit. This was my first and, hopefully, last time flying with Spirit, barring an extenuating circumstances. You get what you pay for and with Spirit, that's not much."
Pros: "The flight attendants salvaged the experience. I think weather delayed the flight, but the info provided before getting on the plane just made it seem like the pilots just weren't there. Couple that with discussion about how often Spirit is not on time a lot, led to a frustrating experience. Finish that off with boarding onto a plane that wasn't running, a/c was off and pilots still weren't there. Flight attendants jumped on it. Apologized for the inconvenience multiple times, kept everyone updated on efforts to get a/c started, passed out water, very friendly. Kudos also to the pilots who came in from Vegas and were supposed to be done for the day. They got on our plane and flew us to Tampa. I would guess that they didn't have to do that and if they had not, we may have been further delayed. I generally fly Delta. Had the on board experience not been what it was, I would be a one & done flyer with your airline. I will try you again based on the actions of those mentioned above."
Cons: "Gate personnel could have provided additional details and communicated better. It was just like, well we're delayed....sorry. Deal with it."
Pros: "There was a Hispanic gentlemen who told jokes over the intercom and was very nice to passengers"
Cons: "In general, the flight crew seemed jittery, restless, chattery. They seemed unaware that it was an early morning flight, and passengers might be trying to sleep. The lights were turned on halfway through the flight, which seemed inappropriate for those who wanted a quiet morning to sleep. I was in the last seat in the back, and the flight crew would keep shifting around their own luggage in a disruptive way, chatting at a higher volume than appropriate for sleeping passengers. And collecting trash every five minutes seems a bit much. Overall, the experience was the worst flight experience I ever had."
Cons: "Check in at Atlanta airport was a mess - there were several lines and it was not clear which line i should take to check in for my flight. Despite i arrived 2 hours before take off, I almost missed the flight."
Pros: "I like getting out of the airport and vowing to never fly Spirit again."
Cons: "Spirit's computer system had an "error" which marked me as a security risk. I had to go through intensive security screening TWICE. I was given a hand written ticket that was not honored at the gate stating their computer error has blocked me from flying. With this status I was unable to take my flight or rebook one. Luckily I got a full refund. Definately not worth the hassle and airport drama I will NEVER fly this airline again. I feel sorry for their employees who have to deal with such a shitty system."
Cons: "This is the ONLY airline I have ever used that did not check to see if any missing passengers were going through checkpoints. They left about 25 of us behind because we were stuck in TSA. The flight that left later to Detroit did the same thing to their passengers. The staff was incredibly rude, if they rolled their eyes more than they did they may have fallen out of their heads. They had the attitudes of spoiled teens that were working as punishment for something. The flight itself was alright, but even the attendants were unpleasant. I ended up stuck in the airport alone for seven hours, some people were told they had to wait until the next day! I've flown many times and this is the ONLY airline I have ever seen that did such a thing. I will NEVER use them again, nor will I recommend them."
Pros: "We landed safely."
Cons: "Nothing wowed me about this experience. The plane was nearly two hours late. Boarding was a frenzy with no real structure. Every comfort you wanted beyond the seat came with a price tag. Towards the end of the flight we were forced to sit through a sales pitch to get everyone sign up for the spirit air credit card. Attendants weren't necessarily rude, but also weren't as helpful or polite as I've come to expect from flying other airlines. On the whole, I felt more like I was part of a herd of cattle at 37,000 feet rather than an airline passenger with an itinerary."
Pros: "If you're interested in a quick flight- UNDER $300 almost ANYWHERE**, THIS is the airlines to fly.. It's simple, fast, and got to my destination with little to no hiccups*"
Cons: "Wow, the comments below are all similar.. Look, Prices should be announced as: (ex) Atl to Orlando $160+baggage.. <--- I've heard SO MANY complaints from passengers about baggage fees.. Look, If it's one of the only ways to get extra income, then a simple carryon fee for $25 should be attached accross the board* Even IF someone didn't have a carry on, the $25 should still be within the ticket- THAT WAY, you won't have disgruntled customers having to cough up an extra $50-100+ at the check-in.. AFTER they probably spent too much on their travel.. (Not saying only poor people take Spirit, but there IS a reason people fly with them.. Because it's supposed to be economical*"
Pros: "The flight I ended up taking was quick and actually left on time"
Cons: "I had a 6 am flight. At 5 am we were told that it would be delayed until 10:30. At 8 we were told it would be delayed until 11:30. At 11:20 they announce that our plane landed and just needed to unload and get cleaned and we could start boarding shortly. Two minutes claret we were told the flight was cancelled. They told us everyone would fit on the 3:49 flight that would arrive in Orlando at 4:10. By that time I was tired of waiting and just wanted to get to Orlando so I asked to get on the flight to Tampa that was leaving at 12:15. The airline wouldn't get me a flight that was with delta that would have leaf at 6:55. They only offered a seat on one of their later flights, a refund, or a $7 meal voucher. That meal voucher wasn't even enough to cover the cost of a bagel and coffee. Also when I purchased the ticket it didn't say anything about paying for a carry-on bag. When I got to the airport I found out I had to pay $55 to take my carry-on. This was my worst flight experience."
Cons: "Every Spirit flight at the airport was delayed at least an hour and a half--- most several hours. It was not due to weather, but needing maintenance on planes and new crews. All of which could have been planned out to keep schedule, but they just don't care about their customers. They never apologized, never said "hello" or "welcome," never said "goodbye" or "thanks for flying with us" or "have a good day." The seats are squished closer together than most planes, with the headrest in front of you being a couple inches away from your face. Seats do not recline. You can pay $25 extra to be in one of the very few rows that has a couple extra inches of legroom, though. No modern conveniences like tvs or power plugs or wifi. I paid $10 extra to board the plane earlier, in Zone 2 instead of Zone 3, in a desperate hope to find overhead luggage space (I've been burned before), and then during boarding they announced Zones 2 and 3 together! People paid money for that privilege to move up a group, but they made us all board at the same time that we would have without paying extra. With no refunds. Unacceptable. They nickel-and-dime you until the "cheap flight" now costs more than other airlines. I understand charging for the checked bag. I expect that nowadays. But they charged $55 for the CARRYON bag! And every single item they could give you on a cross-country flight cost money. Even WATER. You have to pay for water on a five hour flight!! They did really push the credit card applications, though, as if they were doing you a favor. The worst turbulence of my life I guess isn't the airlines fault... But it doesn't help the experience when people actually scream from fright. Then, once on the ground and glad to be alive, (again, no normal human/customer service pleasantries of any kind, just a "get off my plane right now" vibe from flight crew) we had to wait 45 minutes for our bags at Baggage Claim! 45 minutes!! I heard about 30 different passengers on my flight say loudly they will never fly with Spirit again, and I agree! I am definitely never flying with Spirit Airlines ever again!"
Cons: "Arrived and Checked in over 45 minutes prior to boarding time and were told our luggage could not be checked even though our checked bags were already paid for. Then our flight departed early from the terminal without notice causing us to miss our flight. Spirit employees working at the terminal refused to help us find a different flight and told us we would need to go to the check-in counter at the entrance of the airport to find a new flight. The next available flight to Chicago was the next day so we lost a whole day of our trip. The next day our flight left early again, but we were there in time. Unfortunately my checked luggage was lost. I will be avoiding Spirit airlines if at all possible in the future. The extra cost of other airline companies is well worth it."
Pros: "I can't say there was anything uniquely positive about flying with Spirit air, other than the cost of the fare."
Cons: "They hustle for money every time you turn. You have to pay for your carryon. Pay to to print your ticket. Pay for any seat other than randomly assigned - so the money trap is a pain. But on top of that the plane was an air version of a Greyhound bus in the 80's. The seat I sat in had a hard bar sticking through the cushion and digging into my back the whole time. Not just irritating but outright painful. Because seating is random, there was a woman with a 2 year old lap child squeezed in between me and a 300+ lb man. The aircon wouldnt work on the tarmac, so by the time we hit the air we were covered in sweat, baby was crying, really jus ta total mess. Good luck getting a single cup of water from a flight attendant. I don't know how this business expects any repeats, but I will pay hundreds more to avoid the hell of Spirit Air any day."
Cons: "The airline continued to delay the evening flight all day. I called and asked if the airline could accommodate me on another flight to get me to my destination but said they couldn't. They only offered to refund my money and offered it very quickly as if this happens often. After delaying the flight all the way until midnight I arrived at the airport to check in and once again see if spirit could move me to a different flight or airline. The lady at the counter laughed at me and proceeded to tell me no. The flight ended up getting canceled and the next flight I could be moved to was over 24 hours later. Needless to say I ended up taking my money back and will not be using the gracious $50 credit the airline offered me. After checking the other flight that left later the weekend it was plagued with massive delays also. Not sure how this airline stays in business."
Cons: "My flight was scheduled to leave at 5:35 it was delayed till 7:09. We did not get any notice till 8:00 that we were boarding at a different gate. We then boarded the plan and sat at the gave till 9:45 and then was told the flight was cancelled. I missed a very important job that was to provide for my family and had to call someone to drive back to Atlanta at midnight to give me a ride back to Northeast Georgia and never got to take the flight. The customer service people were rude and unconcerned about the passengers and did not seem in the least sorry for our inconvenience of being there a minimum of 6 hours and no flight! I will NEVER fly Spirit again!"
Cons: "While the plane we needed was on time, it sat parked in the runway while we waited for another plane (to Detroit) to board and leave the gate. That plane to Detroit sat at the gate for over two hours. Finally, the pilots for the Detroit flight timed out so the plane de-boarded. Our plane was then pulled up and the began cleaning and getting the plane ready. 30 minutes later they informed us that our pilots had timed out and that the flight was cancelled. During the entire course of 3+ hours, we were never once informed what was going on. Getting refunds took over two hours. At the end of the process it was 2 a.m. in an ice/snowy Atlanta with no prospects for hotels."