Daily cleaning, installation of cabin HEPA filters on flights from Georgia to Luxembourg
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Scores according to KAYAK customer reviews
Pros: "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
Cons: "Food in TK used to be great... not anymore!"
Cons: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
Pros: "Good crew and friendly"
Cons: "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
Pros: "Flight between Atlanta to Istanbul was good with ample leg space."
Cons: "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
Cons: "Seats are uncomfortable, not enough leg room."
Pros: "Everything! Food was amazing!"
Pros: "The crew is phenomenal"
Cons: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Pros: "Good food, great crew. Free beer."
Cons: "Too cramped. More so than other airlines, or is it just me getting older?"
Pros: "Great hospitality for a reasonable price - crew very attentive"
Pros: "Perfect service. Perfect food. Best lounge. Flawless"
Cons: "Several of us got sick and vomited after the dinner served."
Pros: "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
Cons: "The air in the plane was smell."
Pros: "New airplane good service good flight attendant depart on time"
Cons: "Seats were cramped for an international, 10 hour flight"
Pros: "On time departure and landing"
Cons: "My mother was not provided with wheelchair at the Istanbul airport"
Pros: "Meals were delicious and Cheese sandwich and muffins were served at request after the meals were served."
Cons: "Comfort of the seats."
Pros: "Everything is just done way better than all the other airlines flying to Europe from America !!!"
Pros: "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
Cons: "Delay in departure."
Pros: "Everything is included! No extra fees!"
Pros: "Safe arrival."
Cons: "Being denied of wine drinks after 2nd tm."
Pros: "I like the food and the service plus the entertainment on the Telvision"
Cons: "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Pros: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Cons: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Pros: "Crews were cooperative."
Pros: "Everything is Fantastic"
Pros: "almost nothing"
Pros: "Excellent Service & On time Schedule"
Cons: "Istanbul Airport Rest Rooms were not clean"
Pros: "The boarding and the time taken was all fine."
Cons: "The food was served really late because of which I got a headache."
Pros: "the Boarding at ATL airport was catastrophe!!!!!!"
Pros: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Cons: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Pros: "Smooth ride, with no delays"
Cons: "Woman sitting next to me with her baby made the whole ride uncomfortable"
Cons: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
Pros: "food service and flight attendants were really nice"
Pros: "Turkish airline was a nightmare with customer service!"
Pros: "I enjoyed my flight over from Atlanta to Istanbul. Everything was timely and clean."
Cons: "I wished that I would have talked to my flight attendant about the man that sat next to me. His body odor was so hard to deal with for a 10 hour flight and his constant getting up to go use the bathroom."
Pros: "As good as long flights can be."
Pros: "Friendly staff good service."
Cons: "The grill chicken served for dinner was cold."
Pros: "There were plenty of entertainment options."
Cons: "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
Cons: "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
Pros: "Friendly crew excellent food"
Pros: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Cons: "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
Pros: "New plane with great entertainment system."
Cons: "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."
Pros: "The seats were a normal size for an international flight. Everyone got a blanket, pillow, earphones and eye mask in their seat, all of which were necessary for the 11-hour flight. There were a lot of great movies to choose from, as well!"
Cons: "The bathroom garbage cans got full very early on in the flight, making it uncomfortable to use them. The stewardesses were friendly, but it was difficult to understand their English and the pilot's English (and I teach ESL). They, in turn, had a difficult time understanding me when I spoke to them in very slow, clear English."
Pros: "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
Pros: "Flight was smoothe, Crew was awesome, hotel was great."
Cons: "Lost my bags"
Cons: "No option to watch movies"
Cons: "Better food offerings"
Pros: "Free snacks!!!"
Pros: "They were great & super friendly!!"
Pros: "Everything. Always an excellent and professional experience."
Cons: "It was all good ✈️"
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Pros: "Nice service"
Pros: "Love it"
Cons: "The girls were sweet as usual!"
Cons: "They could improve the boarding process."
Pros: "Arrived on time"
Cons: "Late boarding. Slow de-boarding."
Cons: "No problems at all!"
Pros: "The movies were entertaining"
Pros: "Everything is perfect"
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Operated by Delta so great!"
Cons: "they did not serve food in my section at all."
Cons: "dirty plane"
Cons: "Delay after landing"
Cons: "Ran out of snacks by the time they got to my row"
Pros: "Quiet trip"
Cons: "Crowded seating"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Complimentary upgrade"
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "Same as above"
Cons: "Same as above"
Pros: "You go up. You go down. It's over before you know it."
Pros: "We finally got home"
Cons: "Due to waiting so long on the tarmac, I almost missed my ground connection. Also, two persons with impaired mobility were deplaned while nearly all the remaining passengers waited. It has been my experience in the past that those with impaired mobility are assisted in deplaning AFTER the other passengers have deplaned. This only makes sense. Also, baggage handling was slow compared with my previous experiences. Seemed to be a hard landing."
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "on time, clean, prompt. no problem."
Pros: "Thomas our steward was excellent."
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "The vegan meals were very good."
Pros: "Flights were on-time, luggage arrived as expected. Nice job Delta."
Pros: "Boarding was smooth. Service was friendly."
Pros: "I liked everything from boarding to landing in Richmond ."
Pros: "New 737 are more spacious and comfortable"
Cons: "Menu according to pamphlet was not available"
Pros: "Same as above"
Pros: "Too short for food or ententertainment."
Pros: "Crew could have been a little more friendly. Seating was great"
Cons: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"
Cons: "Everything was great"
Pros: "Very polite and helpful crew. Nice selection of movies in-flight"
Pros: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Cons: "Honestly can’t think of anything!!"
Pros: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Pros: "Great staff and smooth on time flight"
Cons: "Small plane"
Cons: "Three hours departure delay from Munich to SFO"
Cons: "Great experience."
Cons: "Confortable seats"
Cons: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Pros: "International flights are always the best! You’re treated like you’re sitting in first class!"
Cons: "I packed a SOLID body butter that was brand new. I thought that because it was NOT a liquid but a SOLID it would be okay. Wrong! I took every precaution and even called prior to packing. I didn’t think this would be a problem. So, out it went! My SOLID deodorant was fine, though."
Pros: "Very amazing"
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Crew was very nice and attent ive"
Cons: "Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh"
Pros: "Smooth flight. Friendly staff"
Pros: "The flight was very smooth."
Cons: "Airbus was warm. There were no personal vents on the plan. Made for a very long and warm/hot flight. Other than that. The flight was good."
Pros: "Wider economy seats"
Cons: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"
Cons: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Cons: "You cancelled my flight & I lost a whole day of mt trip!"
Pros: "Crew was hospitable and flight was clean."
Pros: "Friendly crew."
Cons: "Not much room in the seats. Very narrow. Not much space between the rows.Food is mediocre."
Pros: "Quick boarding and arrived early."
Pros: "Such great personnel in the air - can't say enough how much I appreciated them."
Cons: "The airline as a whole, however, encourages you to book with them under the reasonable assumption that connecting flights with Lufthansa will be achievable. Now that I've seen Frankfurt, There was no way they could actually expect any of us to make our connecting flights. And they offer no compensation. When I did get another flight, it was terribly delayed. Talking in line with regular European travelers, they said they expect it. Also met several fliers at the service desk attempting to connect via entirely different routes, all having the same experience."
Cons: "I didnt get my reserved seats, and the seats were not most comfortable compared toothed airlines."
Pros: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Cons: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Pros: "Efficient boarding, friendly crew."
Cons: "No Entertainnment , no space , very small airplan"
Pros: "The service and food was excellent"
Cons: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Pros: "The schedule"
Cons: "Could not cancel flight and was charged for it."
Pros: "The lady at the check-in at the Atlanta airport was extremely nice and extremely helpful"
Pros: "The crew was very friendly"
Cons: "I had ordered a child meal but it was not available. Also they did not have a child pack for my son."
Cons: "Lost my luggage ., not happy"
Pros: "Everything except the entertainment"
Cons: "The headphone jack didn't work. It priduced some sound, so it might fool a tchnician doing a quick check. But voices and most of the sound track garbled and muted."
Cons: "narrow seat"
Pros: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Cons: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Pros: "Food was better than American or Delta."
Cons: "Had a screaming baby during the whole flight. Not Lufthansa's fault though."
Pros: "Surprised by so many entertainment options!"
Pros: "If you can afford to fly business class, it is definitely worth the extra money. The flight, the crew, the comfort we're superb!"
Cons: "Great customer service!"
Pros: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Pros: "The caring of the air hostesses"
Cons: "The space was very limited"
Pros: "all was perfect and helping"
Cons: "nothing all are fantastic"
Pros: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Pros: "Cabin comfort. Friendly staffs."
Cons: "Food quality. Wifi wasn't working."
Pros: "keep going"
Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Pros: "flight was cancelled"
Cons: "flight was cancelled a few hours before with no explanation!"
Pros: "Take off and landing"
Cons: "Layover time"
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pros: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Cons: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Pros: "Good selection of movies"
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Quiet! No noise-canceling earphones needed. Delicious food."
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "The service was very professional."
Cons: "Everything went well."
Cons: "Flight cancelled because of weather"
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Cons: "The room between seats is unbearable."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pros: "Boarding & crew (inc ground staff & check-in) all good."
Cons: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Pros: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Cons: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Pros: "It was clean The crew was very kind Food was very good Flight was on time"
Cons: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Cons: "Too crowded"
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Pros: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Cons: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Pros: "You messed me up since. Am still in Atlanta Have canceled your tickets. Would have been in Nigeria now. Even with your rescheduling for tomorrow, i was told i have to quarantine for 3 days in London where i don't know anyone. Just refund my money. Thanks"
Cons: "Even a small coffee/tea service would be a nice addition."
Cons: "A great flight!!"
Pros: "Easy boarding."
Cons: "British Airways is the only airline I’ve flown that doesn’t off free water."
Pros: "Overall good flight"
Cons: "Free snacks and drinks"
Pros: "Free Wifi"
Cons: "Free Wifi all over the flight"
Cons: "Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for."
Cons: "I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually."
Pros: "Boarding was quick and the food was quick, efficient and goo."
Cons: "Place the correct boarding time on the boarding pass. It would be nice to have more accuracy about boarding."
Cons: "Food was below average"
Pros: "Good entertainment options"
Cons: "The armrests did not fully extend, making the seat incredibly uncomfortable for my husband...the flight crew did not seem to care..."
Pros: "Comfortable seats"
Cons: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Pros: "We made very good time. Crew members were courteous and helpful. Check in was very easy. ."
Cons: "Uncomfortable and tight seating on the 787. No room to walk around on 7 + hour trip."
Pros: "Excellent crew and good food."
Pros: "In-flight entertainment was good."
Cons: "Food choices were not good-cold creme cheese tomato sandwich for breakfast and horrible curry chicken for dinner. Staff was young and seemed somewhat inexperienced. They were constantly rushing and couldn’t keep up with servicing customers. When we looked at a make steward to let him know that we were finished with our trays, his response was “give me a second!” Unacceptable customer service!!!"
Pros: "Landing and disembarking"
Cons: "Paying $275 to upgrade and experiencing one of worst flights and service I’ve travelled. No water supply for hot beverages, wash hands or brush teeth during eight hour international flight, not given special diet meal requested as crew unable to locate it, Entertainment monitor not working or housed in seat back correctly to adjust angle, remote handset buttons barely working to watch or make selections, unable to call cabin crew who did not visit through cabin for approximately two and half hours as ‘assumed most passengers were sleeping’, no wine choice only Sauvignon blanc and I wanted Chardonnay so had nothing. Breakfast ‘special diet request’ meal was cold hard bagel with colourful lump of cream cheese, which seemed to be what everyone else had. No orange juice, grapefruit that can’t take medication with, so had nothing to drink except allotted splash of water into small paper cup. Dreadful journey"
Cons: "Cancelled our flight and cost us a lot of money. Then Rebooked us through another carrier and we waited and they wouldn’t take us, said there was only two seats left and we would have to wait until the next evening for another carrier. Wow just terrible service. We drove five hours for this. I’m afraid British Airways is too big of a company and doesn’t really care!"
Pros: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Cons: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."
Pros: "The ride was very smooth! Pilot did a great job!"
Cons: "The leg room and ovearall size was very small. My husband couldn't fit his knees in ."
Pros: "I made it"
Cons: "If I were a bit older or slower I wouldn’t have made plane. It is unfortunate I had two leg journey to Ireland. BWI - Heathrow- Dublin is a difficult journey with 1 hour layover. I nearly had to push old ladies out of the way to make connection. Very stressful and left headphones in haste to make flight. Not an enjoyable experience."
Cons: "Everything was for sale"
Pros: "Easy boarding, friendly crew."
Cons: "Food and Entertainment"
Pros: "Boarding was good, the crew were friendly and accommodating."
Cons: "In flight entertainment didn't work at all for the first hour, after that it was mediocre. It was so hot in the cabin that there was no way to sleep. No air vents to cool you off. The window covers were broke and some wouldn't close. They also rattled...very annoying."
Pros: "The flight attendants were polite and efficient. The flights were on time. Easy check-in."
Cons: "Our return trip was "cancelled"__ However, we were bumped and rescheduled to fly Sunday and given no options. So, the return flights definitely put a damper on our overall experience with flying BA. Hopefully, customer service will do the right thing in the end."
Pros: "The staff"
Cons: "We got delayed for 2h. Also,I traveled with BA before and I received an eye sleeping mask and a thooth brush, but this time those items were not provided. The blanket was smelling quite bad."
Pros: "Entertainment system worked well and had good selection of movies"
Cons: "Armrests didn't go up which is a problem with a toddler needing to sleep. Seat was broken so that pressure would make it lean back. Left over an hour late."
Cons: "You never gave me the opportunity to pick my seat and I was given a window seat over and back with 2 fat pigs next to me. What the hell were you thinking. You baggage personnel stole the gifts We purchased for our grandchildren in the Baltimore airport terminal baggage area. Where was TSA security?"
Pros: "The flight to London was fine."
Cons: "Was one hour and 45 minutes late leaving Atlanta for London."
Pros: "Great plane - new and quiet"
Cons: "Cramped in the back. Ridiculously so"
Pros: "Was notified many times about flight delay, but was on time. Ground personnel very congenial!"
Cons: "Seats very uncomfortable, food and coffee almost inedible! Layover in Heathrow nearly killed me after overnight flight (5 hrs. of chaotically organized airport). Unhelpful and unnecessarily officious personnel in Heathrow."
Pros: "Nothing. Zero. Zilch."
Cons: "Flight was delayed 3 hours due to a mechanical issue, per pilot before takeoff. SOMETHING happened & we were all tossed about the cabin of the plane. When it was all said & done, 1 flight attendant had a broken nose, 1 had a concussion, I hit my head in 2 spots, and a little boy hit his head & threw up. I am not a dramatic person, but I've never been on a plane & thought I was going to die – until this flight. Emergency landing in St. Louis instead of Chicago. The EMT crew on the ground? Felt like amateur hour. I have photos to back these events up."
Pros: "i love wverything"
Pros: "Friendly and helpful staff."
Cons: "Father with two young daughters was presented at checkin with separated seats, so we had to request others to trade with us once we were on the plane. Which they happily did. I was not able to reserve seats online for some reason; therefore the staff at check in should know that they should try to reserve three seats together for a parent traveling with two pre-teen kids."
Pros: "Nothing special at al!"
Cons: "International flights never charge baggage fees for 2nd bag. Older aircraft. Mediacore friendly by the crew. They cancelled my return flight cost me lots of head aches and money!"
Pros: "Clean, not crowded, and the crew was friendly."
Cons: "In economy class food was only available for purchase, although it was dinner time. Boarding was a little late."
Pros: "The friendly staff and the entertainment (movies) made my first international flight very enjoyable!"
Cons: "I paid $100 to sit my the person I was traveling with. I think that's overkill!"
Pros: "Check in staff was friendly, and flight attendants nice. Also liked not having to pay for the 2 servings of wine I had."
Cons: "Food was very average and was served really late, after midnight local time. Special order meals were delivered to people and then there was a long gap before everyone's else's was served. btrzkfast very ordinary, but tea was decent"
Pros: "crew attention and politeness"
Cons: "the food variety"
Pros: "I got this 'heap ti"kept from airfare.com and there was no difference to other passengers."
Pros: "They blackmailed my daughter pay an additional $940.00 for a return flight bcus here flight was over 90 days."
Cons: "Purchase was allowed by Kayak and BA. This should not have taken place."
Pros: "Overall an excellent trip. Easy boarding/exit."
Cons: "Did not purchase food or entertainment."
Pros: "Entertainment was excellent"
Cons: "Food was okay"
Pros: "Where's my luggage British Airways? You lost all of my most precious belongings, after you forced me to check my bag!"
Cons: "Well standing at the luggage carousel like a fool waiting for luggage that has yet to be found, really sucked! Not cool to be forced to check my luggage at the baggage check and ticketing because they claim there's no room for it, then they lose my bag. All the other people had their carry-ons. We checked in 3 1/2 hours early, and apparently they did this to 6 other families on our flight! Not good to be losing so much luggage."
Pros: "This was a Boeing 777. Really comfortable, with plenty of leg room, even in coach.. The crew was so polite and helpful. We loved 'em.."
Cons: "When I asked for a options, they never answered clearly."
Pros: "Airplane used on the way back home trip (LHR-DFW). Much newer and clean and better seats confort"
Cons: "Airplane and crew on the trip from CUN to LGW. Looked old, crew was not very helpful and polite and food was well below average."
Cons: "Delay, delay, delay.....I understand that plane was struck by lightning and inspecting and checking the plane out is serious business. So British Airways could not spare another plane? Passengers connecting flights were not processed by staff at airport who did not want to rebook passengers. In fact they offered to rebook my flight to Helsinki????? Hey British Airways, my destination is Budapest. I booked this flight based on the reputation of British Airways. I guess it's tarnished as far as I'm concerned."
Airlines flying from Georgia to Luxembourg have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Georgia to Luxembourg
Masks required on board, masks provided on flights from Georgia to Luxembourg
Social distancing seating
Middle seats unavailable to book on flights from Georgia to Luxembourg
Testing for antibodies, testing for symptoms for flights from Georgia to Luxembourg
Waiving of change fees. Search flexible flights from Georgia to Luxembourg