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Pros: "Service"
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"

Pros: "Amazing crew! Great food service!!"
Cons: "Cleanliness of tray table"

Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"

Pros: "Excellent cabin crew."
Cons: "No in-flight entertainment, economy seats are narrow."

Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."

Pros: "Crew was great. Economy premium was definitely worth the extra cost"
Cons: "I wish the flight wasn't 13 hours haha"

Pros: "Good"
Cons: "Good"

Cons: "Movie catalog needs to be expanded"

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."

Pros: "The 787 was awesome. Very comfortable. Great staff and service."

Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Cons: "None."

Pros: "Great service"
Cons: "A bit warm"

Pros: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."

Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"

Pros: "The crew are so courteous and helpful."

Pros: "Excellent service."

Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"

Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Pros: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Cons: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"

Pros: "crew from the check in to airplane very good"

Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."

Cons: "airline is unprofessional the whole trip was canceled"

Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."

Cons: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"

Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."

Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"

Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."

Pros: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Cons: "Main food dish was combinations of flavors I would never put together. Lack of leg room."

Cons: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."

Pros: "Ample legroom and there is a good selection of food."
Cons: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."

Pros: "Service"
Cons: "Ordered Fruit Meal. It did not have a variety."

Cons: "Nothing"

Pros: "Friendly and accommodating crew"

Cons: "Pretzels"

Pros: "One of the best inflight meals. They serve snacks on top of main meal."
Cons: "The shuttle bus to the plane was crowded. Limited movie options."

Pros: "Flight was great."
Cons: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."

Pros: "EVERYTHING!"

Pros: "Great service, I'd definitely fly again."

Cons: "Wifi should be free"

Pros: "Service was friendly and enjoyed the USB charger."
Cons: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."

Pros: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."

Pros: "Great star wars vessel. Very attentive staffs and flight attendants."

Pros: "Good air crew. Good manners and attention to detail. Excellent members at check-in."

Pros: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."

Cons: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."

Pros: "The staff was polite and professional. We have no complaints at all."
Cons: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."