Gate agent in Atlanta refused to let me take my carry-on on the plane even though I met weight and size requirements and the plane was half empty. My ticket clearly stated that I was entitled to one carry-on and one personal item. Will not fly this airline again.
Flee premium economy. Very comfortable absolutely a better seat more recline, wider, and more legroom. Flew Business, which was lie flat comfortable with decent food. In P E Basically the screens audio hardly works and the selection although 90% in English is very limited. Wi-Fi did not work both ways across the Atlantic. It was “broken“ very efficient operation. The app was great. Notification is fine. It was just the entertainment and the food in premium economy was lousy airline food. But yes, I would fly them again in PE or business if they were going my way.
I travelled business class with my spouse from ATL to Helsinki and back from Riga to ATL. The seating was not very comfortable. Bread crumbs and left over disposable items from previous passengers were not picked up. The cabin was extremely noisy as the crew keep talking and laughing all night long making it difficult to relax or let alone sleep. Crew must make sure to keep the cabin as quiet as possible. The seating should add a privacy features such as curtain or something. Food choices are limited and average at best. I travel very frequently but this was my first time with SAS. I would try to avoid travelling with SAS in future and would not recommend it to my friends or family. My return flight Aug. 9th was cancelled for no specific given reason or explanation. The new flight on Aug 10th was delayed by 45 mins even though it took off on time. Sorry, if you are disappointed to read my survey but I have to speak the truth. Nayyer Islam, MD
From my last trip nothing except for the luggage fee
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
I expected more, but they will nickel and dime you for everything. I did not enjoy flying with this airline.
I wish they have given us explanations for the delays. And the rebooking process in Copenhagen was too long. I had to wait about 4 hours before they assign me a hotel. From there the handling process (accommodation, transportation and meal) was excellent.
When my flight was changed from delays they were quick to rebook me.
Food could have been better. My pasta was microwaved into a solid block. Inedible.
I was pleasantly surprised as it was my first time flying with them. The seats were comfortable with more legroom than usual. The service was great too! The entertainment was good but could use a few more new movies.
There were alot of delays without any information. First, my original flight was overbooked so I volunteered to stay back. The layover was hell, I sat in the airport for 4 hours. I was highly disappointed because no one was around to provide answers.
The flight was delayed 4 hours, and when we finally boarded, they told us that the fuel was only just then checked. So, we waited even longer to take off.
Airlines should be prohibited from using the seats they get away with.
The "on the ground" A/C was not working. It was so hot while waiting to get in the air, a passenger from the rear of the plan declared "I just can't!" and waited in the gangway until time to close the doors. It was miserable. But the crew were champs and had an amazing attitude. I know they were as miserable as we were but didn't let that affect their performance.
Flight was extremely hot and they made us check our bags when the space was nowhere near full
We never made it due to delays on both ends. Gate attendant said it was mechanical but the system said otherwise, so no compensation. That’s not right.
The flight attendant, a black woman with curly hair who sat near Row 21, was wonderful and kind.
The only thing to like was that we eventually got to our destination
We started with trouble checking in 24 hours early. Then my husband did not get his TSA precheck. Finally flight delayed due to no crew. I know things happen
Finding the gate was very confusing. Our boarding pass listed one gate and the staff verbally told us a different gate.
