Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "The airplane was really old."
Pros: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Cons: "Trip was a disaster"
Pros: "The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys."
Cons: "I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out."
Cons: "More legroom."
Pros: "Check In went fast, getting through security was also fast. The price was excellent."
Cons: "Small seat, did not recline fully but it was an economy ticket."
Pros: "Comfortable seats"
Cons: "On a 4 hour flight Offer snacks and water without charge. Children were screaming the entire flight. The crew stood in the back reading magazines instead of checking if people needed more drinks."
Pros: "Crew was ok"
Cons: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."
Pros: "Cabin crew."
Cons: "Food service painfully slow."
Pros: "Seat comfortable, Crew was great."
Cons: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Pros: "The crew was friendly and the food was good."
Cons: "Being on a plane for 9 hours in those small seats with no leg room is not pleasant, but I don't guess that will ever change. Also, no music to listen to other than United Kingdom bands I never heard of...I tried some... not my thing. Would like to have had some classic rock options, British or otherwise."
Pros: "Flight was safe. Pilots did fine job."
Cons: "Plane was filthy. Crew did not collect rubbish throughout the flight except once immediately after each meal service. I went to the back to throw away my and my seat mate's rubbish, bins were overflowing and untidy. seemed to put out crew members when I asked for a cup with ice."
Pros: "No entertainment and no vegetarian selections in the menu unless you book in advance again the plane was dirty"
Cons: "The plan from Philadelphia to Amsterdam didn't have the normal TV screens in the seats ahead of the passengers, which meant we all had one show to watch. :("
Pros: "Food !!the services"
Cons: "The seats not very good and the tv screen"
Pros: "The orderly manner in boarding & customer service"
Cons: "Everything was great"
Pros: "Great service, good / plentiful food, lots of entertainment options."
Cons: "No outlet / USB to plug in my phone or computer."
Pros: "Loved everything about this flight great complimentary food options"
Cons: "In flight service needs to be improved"
Pros: "very comfortable but because it was not a full flight"
Cons: "I had to watch movies with barely an audible and only one side of my headphones worked. It wasn't the headphones but rather the sound in the arm where the headphones plug in. Made a 10 hour flight even longer."
Pros: "That we made it to New York"
Cons: "Being selected for extra security because I am American was upsetting. Worst turbulence I ever experienced the pilot didn’t even try to avoid it. Finally landed stuck on the ground in the plane 50 minutes before we got to the gate. Plane landed at 420pm and I didn’t get my bag until almost 7 pm. This caused me to have to throw my suitcase away because I couldn’t make it to my connecting flight in time. Worst travel experience ever"
Pros: "Your terminal is very pleasant and not the worst to have a delay. .....and I know it's beyond your control when incoming planes are delayed"
Cons: "No gate and we were bused to get on the plane the old fashioned way......no big deal for me, but this was the return leg from escorting my elderly mother home and I was very glad she wasn't with me."
Pros: "Entertainment options were good."
Cons: "Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating."
Pros: "staff friendly."
Cons: "seat broken, screen broken. When fixed the choice of movies was very limited. In seat power not working, so couldn't work after battery exhausted. Flight attendants were all friendly but didn't respond to call button or other requests."
Cons: "trapped on this plane for over 3 hours and they can't even spring for a lousy soda and bag of crisps."
Pros: "Flight attendants are very helpful. Food options are better than American Airlines."
Cons: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Pros: "The crew at the airport in Innsbruck and on the flight were very nice and accommodating."
Cons: "The seats are worn and uncomfortable. They will not check your bag through if you made your flight bookings separately. Had to leave the airport to pick up my bag, re-check it and come back through security. Would not have made it if the flight crew hadn't let me exit the airplane first!"
Cons: "The flight status erroneously showed it to be "Cancelled""
Pros: "see above"
Cons: "see above"
Pros: "Fligth attendants of British, Iberia provided excellent and friendly service. Some of London British Airways desk and gates officcers, gave me really poor service."
Cons: "My flight to London was pretty good,. Service was excellent.. But not my transfer to Madrid , I lost my conecttion. On London airport, I was sent back for the gate because I showed up early and they ask me to take care of the screen and wait for the gate #, when they showed the # , I went to the gate and was told my flight had left an hour ago and sent me back walking . I was wearing an orthopedic shoe, due to a toe fracture and i had to walk again all this long distance back to the terminal.!! British airway gave another flight and had to pay $279 dlls for a ticket to Madrid.2 hrs later. My flight was by Iberia and the service. was excelent. I wonder if the insurance , I bought initially will cover something of the $ 279 dlls ticket ? Fligth back to EUA was by AA and service was excellent"
Cons: "Even coffee was not complimentary"
Pros: "Ok food."
Cons: "Horrible flight from a comfort standpoint."
Cons: "Plane was very old and my seat was very out of condition and uncomfortable.... also ordered a gluten free meal which the main meal was fine but the 2nd meal was 2 packets of raisins!! Where as everybody else got a sandwich and snack!"
Pros: "On time"
Cons: "Not a thing"
Pros: "A great crew member or more can make a flight so much better."
Cons: "Update your entertainment systems. Head jack was broken and system old."
Pros: "Loved it all"
Cons: "no wifi"
Cons: "Lost my bags. Incompetent in nice airport. Crew was rude"
Pros: "Excellent service. Condition of the airplane"
Cons: "Boarding process a little chaotic."
Pros: "The in-flight service was great!"
Pros: "Great flight"
Pros: "Food, movies, crew were all great"
Cons: "Sitting with not enough leg room for 12 hours. I am 6 ft tall, and I made it work mostly, but needed a neck pillow that I brought to fall asleep, and it wasn't for very long. Just feeling the pinch!"
Pros: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Cons: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."
Pros: "Pleasant and helpful crew, food was good and warm when served;"
Cons: "5 hour delay in taking off due to engine trouble"
Cons: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"
Pros: "The crew and the flight went smooth"
Cons: "The food was terrible... My foodt from london to houston was also terrible."
Cons: "I feel cheated to get a "window" seat that lacked a window!"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Pros: "Crew was nice"
Cons: "Sounds like an ok airline if you fly 1st or business class. Don't be fooled by great reviews"
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Pros: "Aircraft was cool"
Cons: "Small children"
Pros: "The plane left on time"
Cons: "Attitude of personnel on plane Plane was old and in need of up grading No service, you have to ask for a cup of coffee and they give it to you as it is a favor Keep inventing reasons to make it more difficult to achieve any level. They invented a platinum """""Pro""" level that used to be Platinum and downgraded the platinum level so they provide less perks"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Cons: "No wifi or chargers or seatback entertainment"
Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."
Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "I slept the whole way and we even landed a bit early. It was a great flight."
Cons: "No complaints!"
Pros: "2 flight attendents reset the unit but to no avail."
Cons: "We could not resolve it."
Pros: "Seemed to have more leg room than average. Generally fine. I got to my destination without incident, and that is the most important thing! But flying today is awful. Uncomfortable, unpleasant, stressful, etc., all so the airlines (and their CEOs) can make millions."
Cons: "Crew was "all business" -- not many smiles. They offered the usually .5 ounce of pretzels or two cookies. Passengers routinely asked "can I have both?" and the answer was routinely: no. Really? My $300+ ticket isn't worth pretzels AND two cookies? Seems silly. And, you know that have BOXES of these free snacks."
Pros: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
Cons: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
Pros: "Great service and convenient flight."
Pros: "Great service"
Pros: "Touch screens on every seat was amazing! Made the flight go very fast! Wonderful movie selections."
Cons: "No decent snacks offered"
Cons: "Same as previous response."
Cons: "My flight was changed from Charlotte to Dallas-Orlando"
Pros: "When we finally got home."
Cons: "3 1/2 hour delay on tarmac for mechanical problem. Finally switched planes. Another 2 hours waiting to take off. They promised food but didn't provide. They almost forgot to reload everyone's luggage."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Pros: "excellent. on time. smooth flight & easy check in"
Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "Friendly crew, nice staff on the ground"
Cons: "Laggy wifi for "free entertainment ""
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Cons: "Boarded an hour late"
Cons: "Lack of personal attention, customer service was horrible, and the in flight stewardess look at the two people to my right offered them drinks and kept walking did not even acknowledge me"
Pros: "Flight attendants were nice"
Cons: "First a terminal change , then a plane change. They kept asking over & over for volunteers to wait for another flight. Even after we finally boarded they announced again asking for volunteers to get off onto another flight. My flight was scheduled for 12:45 it took forever. Then we had a delay at Orlando but it was due to weather which is uncontrollable Terrible flight."
Pros: "I arrived at my destination"
Cons: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
Cons: "Late flight and my suitcase still in Orlando (I'm in Lima)."
Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"
Pros: "Delayed for more than 2 hours. Nothing good to say. Only the crew and the capitain were nice"
Cons: "Delays. I hate delays. It is irresponsible and plays with people's time."
Cons: "Co captain was late. Sat seat belted forever without moving"
Cons: "the flight had a two hour delay which put me into Orlando very late."
Cons: "The plane was old."
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Smooth flight"
Cons: "Sitting on a plane waiting for take off for two hours."
Cons: "I paid to check-in my suitecase....25 dollar's. No lunch or atleast a sandwich in flight. Just not worth 300."
Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"
Pros: "The interior of the plane was nice and refurbished. New seats and entertainment system."
Cons: "Up charges for seating, luggage and a $7.99 charge for current movies. The free entertainment options were limited. Also limited food (for a cost), so eat ahead of time if you aren't in first class."
Pros: "Uneventful nonstop between DCA and MCO. Flight attendants were professional."
Cons: "Boarding at DCA was a messy cattle call. Baggage claim at MCO is slow."
Pros: "Plane landed safely and they didn't lost our luggage."
Cons: "Purchased flight on British Airways but wound up on Americsn and Iberian. Poor coordination with partner airlines."
Airlines flying from Gran Canaria to Orlando have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights