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Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Cons: "Was not offered a drink in first class prior to take off."

Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Pros: "All was good"
Cons: "All was good"

Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."

Pros: "Awesome prompt and courteous service."
Cons: "Nothing"

Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."

Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."

Pros: "The Grand junction staff is always great."

Pros: "Great"
Cons: "Great"

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "Everything"

Pros: "Great service by crew!"
Cons: "Took too long to get on board."

Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."

Cons: "."

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Pros: "Great friendly service and easy boarding. Timely!"
Cons: "For the money they charge, a few little perks such as improved snacks wouldn't hurt the bottom line"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "Service"
Cons: "Comfort"

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "Great staff, quick service."

Pros: "Perfect"

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Pros: "Efficient, comfortable, on time"

Pros: "Service."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."

Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."

Pros: "Row to myself"

Pros: "great"

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."

Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."

Pros: "Everything is good"

Pros: "Good seat. Good films."
Cons: "A broader range of free snack types would be nice."

Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"

Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"

Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."

Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"

Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."

Pros: "Amazing Crew"

Pros: "great trip and crew"

Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."

Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."

Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"

Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."

Pros: "great"

Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"

Pros: "Nice people to fly with"
Cons: "nothing"

Cons: "Flight was overbooked"

Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."

Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."

Pros: "loved having a movie to pass the time. Super friendly attendants."

Cons: "Ct for. R"

Pros: "Great crew!"

Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."

Cons: "all flights delayed"

Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."

Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"

Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."

Pros: "It wasn't as terrible as the 1st leg of the return flight"
Cons: "Bad enough the long part of my trip ove seas had no wifi but then the 4 hour domestic flight did not have it either. I had planned to put my flight time to good use and catch up on work so i did not go back to a mountain of work but that never happened. Also, I've never been to an airport where you exit the boarding doors in the terminal then head down stairs to the tarmac to board a bus that make a complete lap of the terminal going near every AA plane obviously trying to figure out which one they need to drop us off at. If can get this close to losing people I now understand how luggage gets lost so often."

Cons: "Ear headphone jack would not turn down, you could hear the show from three seats away and the flight attendant was rude when I asked her for some different headphone to see if it would help. She acted like I was stupid and said "well did you turn it down?" Of course I tried that. I was very taken back by how she acted."

Pros: "The FA was great, she was always checking on us and ensured we were taken care off."
Cons: "The seats were old and didn't recline. The food basket is a joke as it mainly has snacks for mid day or evening flights. Popcorn isn't a breakfast time snack."

Pros: "Quick service. Comfortable seats"

Pros: "The ease of booking on line seemed like a great idea. Sorry I used a third party to do it. It was a BAD experience"
Cons: "There was a $350 charge to make a date change for the return trip on one ticket. I was not able to choose seats when trying to get boarding passes ahead of time unless I wanted to pay for each seat?! so was unable to pre board on line. The customer service for third party is out of India and very unrelenting"

Cons: "Our plane ended up being delayed in Hermosillo for 2+ hours which caused us to miss our connections in Phoenix. The Mexican military gave American a very precise window in which they needed to take off from Hermosillo by, because of planned military maneuvers. The plan arrived on time but we missed our take-off window by 8 minutes. The ground crew and flt. crew showed no sense of urgency in getting the plane prepared to take off, the boarding of the plan etc. We could have easily taken off within the allotted window, except there was no sense of urgency or advance notice to any of the passengers. American in Phoenix made no attempt to accommodate us and we ended up having to buy tickets on Southwest in order to get home. Overall, a terrible experience."

Pros: "The gate attendants were professional and the flight attendants were very good. The flight itself was fine."
Cons: "i had my boarding pass and chose my seat some time ago, in row 4. When I checked in, the AA representative switched my boarding card and I was told that my seat was no longer available. When I got to the gate, I spoke to the gate attendant. There were several people also speaking to them about their seats. I did not have a seat assigned to my boarding pass, so I stood until the entire plane boarded and the gate attendants could sort things out. In the end, I was given a seat at the back of the plane, even though booked my seat some time ago and am a Sapphire member. When I boarded, there was no room for my carry-on luggage. The flight attendant already understood what happened. She immediately took my bag, and found a space at the front of the airplane. This is the second disappointing flight in a row in 2 weeks I have had with AA. I'm not sure if it's just bad luck, or has something to do with the company. I had flown with U.S. Airways for years and never experienced any major issues."

Pros: "Mechanically safe Entertainment monitor and USB charging"
Cons: "Loading up a plane to sit in for >1.5 hrs waiting for a pilot and de-icing rushed service"

Pros: "Nothing. THis airline is the pits. Stay far far away."
Cons: "Everything. Desk agents are rude and unhelpful, airlines break regularly, flights always delayed, baggage always lost, awful."

Pros: "The staff was very helpful and the in-flight movie was great!"
Cons: "A teenager sitting behind me kept putting her feet and knees at the back of my chair making it very uncomfortable for me the entire flight."

Pros: "On time and no issues"
Cons: "Seat comfort"

Pros: "Nice crew, plane was decent"
Cons: "Delayed waiting on a crew person to get to the airport to fly to Dallas. We had to wait an hour at the gate. They didn't tell us what the delay was for until we had been waiting 30m."

Pros: "No accountability -- just a recording telling me my flight was being rebooked and I would arrive 14 hours later than scheduled on New Year's Eve. Totally unacceptable, awful service."

Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."

Cons: "There was a snow delay in Chicago, but nobody offered assistance when we were on the ground. We felt abandoned by American Airlines because we asked three different people for assistance and they didn't seem to want to take on the problem. They were like Pontius Pilate, and "washed their hands" of us!!!"

Pros: "Good experience."

Pros: "On the way there, it was a newer plane in nicecondition, comfortable, entertainment was ok."
Cons: "AA IOS app - always problems getting the mobile boarding passes. This time is just like every other. Never a problem before with US Air or Southwest Food - There and back, sandwiches and non-snack items were sold out by the time crew could get to the rows in the back Plane on the way back was a certified POS. Seats were ancient and broken, Engine couldn't start - twice, and no entertainment"

Cons: "The scheduled departure time was moved forward, thus creating confusion and inconvenience."

Pros: "Flight left on time and arrived early"

Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"

Pros: "I don't usually complain, and I have never responded to this kind of rating request, but, the American Airlines flight from Ft. Lauderdale to Phoenix was too inept to ignore. Firstly, I wasn't assigned a seat when I booked the flight. Then, at the time I checked in, as no regularly priced seat was reserved for me, I was forced to pay for a premium seat, for both the outbound and inbound segments. Secondly, no snacks were offered on the outbound flight, because "the ground crew forgot to supply the plane". This didn't bother me, but it did infuriate some of the other passengers. Finally, I paid for the GoGo inflight internet, but the download speed was sooooo slow, I finally gave up."

Cons: "If you dont have TSA precheck....get it...lifesaver"

Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."

Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."

Cons: "Delays!!"

Cons: "Bags charge for 105$"

Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"

Cons: "So many charges at every step. $5 for boarding passes?"

Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."

Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."

Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."

Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"

Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."

Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"

Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."

Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."

Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"

Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"

Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."

Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"

Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"

Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."

Pros: "Cheap"
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."

Cons: "The flight got cancelled - trip had to be completely rearranged."

Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."

Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."

Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."

Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"

Pros: "Nothing."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."

Cons: "Muy mal aerolínea"

Cons: "everything was poor"

Pros: "Nothing"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."

Pros: "Really smooth flight, quick and easy to Las Vegas..."
Cons: "Paying for checked luggage..."

Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"

Pros: "It's a budget airline so don't​expect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."

Pros: "Price"
Cons: "Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons."

Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"

Pros: "Some of the crew was VERY rude. I was uncomfortable and will never fly through them again."

Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."

Pros: "Time of travel"
Cons: "No leg room"

Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "noise"

Cons: "The weather blizzard and freeways being closed. I missed my flight"

Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"

Pros: "Not much"
Cons: "7 ½ hr maintenance delay. Entirely predictable and easily forecasts. Pretty bush league."

Cons: "Late flight , now stuck on plane for 20 mins and being moved to another gate . Still on plane"

Pros: "Checking was fast"
Cons: "I have to pay for my carry on ."

Cons: "Plan was 4hrs late"

Pros: "Flight was on time"
Cons: "Window shade was broken. Seat doesn't recline. Leg room was less than usual. The plane smelled old mildew-y. Overall horrible flight"

Cons: "The entire crew was rude"

Pros: "Good on the price."
Cons: "Plane was delayed, but wasn't the airlines fault just bad weather. Didn't like that I was charged for a carry-on bag, those should be free."

Cons: "The flight was delayed. Then once aboard, the seats were hard and I could feel the metal pieces through the seat and the back rest for the entire 4 hour flight. The flight attendant wasn't plesant either. She asked if I wanted anything to eat or drink and when I asked her what she had, she proceeded to point to the magazine and told me to look there. Don't want to fly Allegiant again."

Pros: "I mean what to you expect from an America carrier in economy"
Cons: "Everything"

Cons: "First class no food they intended to give boicher for 20$ to buy food...shame on United"

Cons: "Major delays. No service."

Cons: "The team in the airport seemed unsure about how to handle situations including checking people in, using the new TSA pre- check line, & resetting is he security equipment."

Pros: "See above. The same applies."
Cons: "See above. The same applies."

Pros: "On time"

Pros: "Crew was nice, did their best to help."
Cons: "14 hours late"

Pros: "leaving on time"
Cons: "Crew's facial expression were upsetting to see since they looked unhappy. Should I be worried about my flight?"

Pros: "Entertainment is too hard with Direct TV"

Pros: "I know it's not the crews fault for the delay, but everything was just truly horrendous. I was a little hesitant to fly United after their scandal, but now I know that I should not have. After a 2+ hour delay, I had to pay $60 at the gate to check a CARRY-ON that I had already asked about at the baggage drop at the beginning of that dreadful day. They assured me that it would be no problem, and foolish me, I actually believed them, so instead of paying $25 to check it ahead of time, I got screwed for $60. For a close to 6 hour flight, a meal should be provided. Entertainment was free because of the fiasco, but normally it's $7.99 which is ridiculous. Lastly, the leg room was really nonexistent. Truly the worst experience I've ever had flying, and I've flown plenty of airlines, both domestic and international. I definitely think my return trip back to Jersey will be my last time flying United."
Cons: "Refer to the aforementioned post outlining everything I did not like about this absolute trip from hell. Very disappointing to experience that and it really started the trip out on a sour note. Hopefully it gets better before I have to get back on another United plane back home."

Cons: "Very poor entertainment"

Cons: "On board service!!!!!"

Cons: "While going inside the flight they told me there is no room for Carryon and gave me ticket to book the luggage. When I went inside the Flight there is lot of room to carryon's, why they have to lie this BS."

Cons: "Too cold.... It is no possible to be in this temperature!"

Pros: "The flight attendant was really Nice"
Cons: "The agent at the gate were not helpful, we somehow got seats at opposite ends of the plane. Rowm17 and row 40."

Pros: "Flights were on time. Always a plus! Attendants were awesome"

Pros: "Didn't have food"

Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."

Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."

Cons: "Seats are not comfortable and no leg room"

Cons: "The flight was very cold. My son's toes were turning blue and they did not offer blankets. I had to unpack my carry on to grab a t shirt to wrap him in. No reason the plane should of been that cold. Will not fly untied again."

Pros: "Everything is usually great with United. I have rarely had an issue. If I have a choice, I fly with you."
Cons: "Nothing. You all were perfect again!"

Pros: "same as above"
Cons: "same as above"

Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"

Pros: "I would like to start by saying that we had the best price ever and the service was exelente everyone that was working on the United plane were really attentive and friendly. Our flight was on time and we also got there couples of minutes early. Thank you United for also wishing me a happy birthday."
Cons: "There was really nothing negative that I can say. Other than loud snores that were coming from the person seating behind me. But overall excellent service by United"

Pros: "Great deal and not cheap like spirit..."

Cons: "It was hot on the plane. Miserable."

Pros: "The fact that I made it to Vegas!!!"
Cons: "Flight uncomfortable the staff wasn't all that pleasant nor attentive..."

Pros: "Gate agents were very friendly and helpful. I appreciate the extra effort made."
Cons: "It's shady to accept payments for the tv's for a less than one hour long travel time. No one expects entertainment on a short flight, but when the plane comes with it, it would go a long way to override the required payment. Especially on a delayed flight on the first night of the NCAA tournament. Nickel and diming is TACKY in general, but especially from a huge company that really has price gouged the tv access to begin with."

Cons: "The way the upper back and headrest of the seat was shaped made it very hard to be comfortable when sleeping (this was a red eye flight I took, so the entire flight was sleeping). The lighting in the cabin was also not as dim as I've seen on other flights that are clearly overnight flights - it was much too bright."

Cons: "the first flight was delayed and i arrived at the destination 8 hours after the scheduled time and completely missed the appointment. Very disappointed."

Pros: "i liked the set up and how the seats had the tv in the back of them ."
Cons: "no complaints."

Cons: "The WiFi entertainment didn't work."

Pros: "The flight was on time"
Cons: "I sat in the very rear where the seat does not recline. I have a metal rod in my leg and it was incredibly uncomfortable also there was a party of about 30 elder Chinese seated next to me and in front and they were incredibly rude and loud"

Pros: "Smooth and quick flight"

Cons: "Big empty plane, wouldn't let anyone move to the exit rows. They were all empty. Lady said, we have to charge you $75 to sit there. Really? 10- years ago they raised their prices because of fuel. Now barrels of oil are 31 bucks that's 70 bucks cheaper than before. Shouldn't the airlines lower their prices. If you don't want all the charges fly Southwest!!"

Cons: "Rude all way around. One person was left at airport for 6hr's for wedding party"

Pros: "United employees in general are great and I'm comfortable with the airline."
Cons: "Boarding area at Newark is way too small and uncomfortable. Very poor planning at that particular gate for such full flights. There was a delay for fixing a jump seat which is understandable. But there was never any wifi that worked so couldn't watch anything on your device and the outlets to plug in your phone to charge was loose and barely worked. Not just my outlet but other passengers. Very disappointing for a five hour flight."

Pros: "Nice crew guy"
Cons: "Flight delayed 2 hours. Overflowing urine soaked bathroom garbage. Incredibly tight seats. Not even peanuts provided."

Pros: "My flight back I was on the plane almost 5 hours because of a maintenance issue. My flight was cancelled abs then put in abother at 6a. Had to lose a day at work. Horrible"

Pros: "No issues. Quick and painless."

Cons: "2 hr behind schecduel"

Pros: "I liked all the free games I was able to play. The time seemed to pass by"
Cons: "I didn't like that this wasn't supposed to be my original flight."

Pros: "No fuss refund"
Cons: "Waiting in line for 3 hours to get ticket marked as unused. Then had to pay for parking. Also, I understand the flight crew was late? And then, the plane, which had been there since the night before, failed mechanical test. It seems that the flight probably should have been tested for mechanical sound as before people got on and went through the icing and all of that."

Pros: "Seats are small. Seating is cramped."

Pros: "Love the flight crew and . TVs on flight."
Cons: "The way the plane is borded makes no sense to me."

Pros: "The first ticket agent switched my flight to a non- stop flight when it became apparent I would not make the connecting flight in Las Vegas due to aircraft delay."
Cons: "The alternate flight had 5 gate changes!!! And was delayed over 3 hours ..."

Pros: "Most of the flight staff was awesome! TV and food were great. Flight landed early."
Cons: "There was one flight attendant with long hair that was very rude to myself and the cabin members and kept physically touching and kicking people. At one point she was reaching around in my lap, instead of just asking me for what she needed. It was creepy and rude, i can't believe her fellow staff memebers didn't say anything. So gross."

Pros: "I got a whole exit row to myself. We boarded quickly & took off on time & arrived early."
Cons: "There are no snacks & they ran out of time to serve everyone a drink."

Pros: "The people working the check-in counters did phenomenal job having everybody get green tag early to speed up plane side check in"
Cons: "Just tough to be horribly comfortable in small plane"