All was fine. Small plane so no food or entertainment.
Very aggressive at the boarding area of only allowing one person passed a line/ sign
Delayed 7 hours Crew and employees were nice Extra long flight but at least we got in
I love how the flight crews are now saying what the weather will be like, when we can expect to be able to get up and use the restrooms etc. I have to say also that our flight crews this trip were incredible - fast and courteous - and somehow managed to do the service even on these short flights with a few bumps. The only reason for an ok rating on entertainment was because these short flights are on planes without seatback displays but that's ok because I just download shows on my iPhone beforehand.
Our flight from Detroit to LaGuardia on Thursday 8/20 was delayed from 555 to 910 due to storms and a ground stop at LGA. It’s never fun to be stuck at the airport but I thought the desk crew and captain handled it well and kept us informed. I especially liked how they referred to us as their “LaGuardia family.” I am a loyal delta customer and this is one of the reasons why.
The plane is old. There was water dripping fown from the air cooling system. The toilets were mot that clean
The meal tray was not usable it was completely uneven
Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
Chaotic boarding at these gates, multiple gates squeezed in at the very end of a concourse, behind a restaurant. Agents gave up on boarding by individual zones. Flight itself was uneventful, which is all we hope for any more.
No wheel chair as requested at Atlanta arrival on first flight.
Boarding was 2 hours late and then we were delayed another 5 hours on the tarmac. I'm sure the crew were also tired, but some of them were rather snappy. The special dinner I ordered was not served, and they only served a tapas box on takeoff and breakfast before landing. That was disappointing in premium economy. However United was good at rebooking my connecting flight.
We paid extra to check our bags ($90*2=$180) but our luggage remained in Frankfurt. VERY DISAPPOINTED as we were promised that our luggage would go to our destination. We had to pay 90€ to take a taxi back to the airport in Split the next day to get our bags so we would not miss our next step on our trip. We think we should be reimbursed for our checked bags. How can we coordinate this?
With discover in general was very good but from Munich yo Palermo was poor
This flight is a quick way to get to Chicago, but a bit expensive.
We got delayed three hours and nobody thought to have the bathroom fixed while we were sitting waiting to board? took a full hour to have maintenance come and check it off. Had to shut the bathroom down twice so that the pilots could go to the bathroom. Everyone missed their connections.
Not good - outbound flight was delayed and missed my connection even though I got to the gate after running through the airport - the agent would not let me on because the door was closed (flight had not left). There was no notification from United - overall experience was very disappointing. Additionally, I was downgraded from first class to coach on the alternative flight
I liked that the flight was nonstop from ORD to CIU for $200 round trip.
Some sort of compensation for missing work because of a cancelled flight that was United’s fault
I was told we'd have a hot breakfast option in first class, so I chose not get a hot breakfast. It was a very strange meal, but the fresh fruit was very good quality. Service was excellent from ORD to ELP. No service from MBS to ORD, not even water. However, when flying American from FNT to ORD, which is a shorter flight, they at least pass out snacks and offer water.
Staff friendly and app worked really well. Modest delays were frustrating
Even after a delay, getting off the ground, thanks for keeping me safe, the airline made certain that my connecting flight was rebooked to get me to my final destination. It was actually rebooked twice, and my luggage still managed to meet me. The airline gave me a credit for food and beverage to be used at the airport vendors, regretfully, the credit did not transfer to my final boarding pass. Oh, well…
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
Plane was delayed for over 1 hour causing us to miss a connecting flight in Munich. We spent 10 hours waiting for the alternate flight which was delayed about 45 minutes. We had a service attendant who was very helpful with our missed flight. Later in the evening when consulting service attendant, he basically said, the plane will show when it shows!
I wasn’t able to make my flight due to Kayak’s inability to simply update my name on my trip from Nick to Nicholas. I would like a refund.
Food should be provided according to the passengers selection. In flight entertainment system must be updated with latest devices and applications. Proper over head headset must be provided rather than providing cheaper ones.
Very organized check in and boarding experience. Good crew very helpfull.
Deplaning at Frankfurt required ck=limbing steep stairs with no provision for escalator or elevator.
Flight comfort was good. However, due to delayed flight, waiting was too much while boarding. Moreover, food choices can be improved as well.
I purchased a tickket with Lufthansa but "operated by" United Airlines. At the airport United staff were unable to help me select a seat on the portion of the flight actually run by Lufthansa. Nor was I able to check in over the web, possibly to self-select my seat. The link given in the check in email claimed my flight record locator ID was invalid.
Flights on time, planes up to date with clean toilets, comfortable seats and working IFE. Helpful Lufthansa staff. Food was good, but can always be better, esp vegan and vegetarian food loaded from the USA. Overall great experience.
