Cons: "Need display screens for entertainment."
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "Amazing crew! No flight cancellation!"
Cons: "Food offered in first"
Pros: "They didn’t want to help"
Pros: "Clean Washroom"
Cons: "N A"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "The person next to me"
Pros: "Delta is my favorite airline. Smaller planes with two seats two a row."
Cons: "I was told to check my luggage even though there was still overhead bin space."
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "Tried the free WiFi and movies"
Cons: "I was delayed over 2 hours"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "i fell asleep until we arrive to STL."
Pros: "Movie selection was great!"
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "New equipment"
Cons: "Late departure"
Pros: "Food was good for coach. Took off and landed on time"
Cons: "Cramped in coach. Observed a little bickering between crew members on movement of carts down the aisles. Seat back entertainment controls very slow in response time."
Pros: "Clean aircraft, boarding area, and friendly flight crew."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Did not eat or use entertainment."
Pros: "Good movie selection, nice crew"
Cons: "Terrible food, no veg options, no leg room, seats barely recline"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Excellent flight. Nice new aircraft."
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Pros: "Every thing went well thx"
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Pros: "If I could choose my seat"
Cons: "DCA poorly organized"
Pros: "Crew was friendly and nice."
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Cons: "Person in front of me had seat reclined from take off to landing. Nobody checked. Nobody told him it had to be upright during takeoff and landing. I believe that is a safety issue. Isn’t that why the flight attendants are there?"
Pros: "Crew friendly and accommodating, even on short flight"
Cons: "Good - no complaints."
Pros: "Second flight had more comfortable seating in comparison to our first flight."
Pros: "Service was good"
Pros: "Customer service"
Pros: "Old aircraft, ok flight, on time"
Pros: "Friendly and attentive crew. On time."
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "crew was pleasant"
Pros: "Flight was pleasant and all the crew members were courteous."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Cons: "It was nice. And boarding was good too."
Cons: "the fly got delayed for more than 3 hours."
Pros: "Boarding and flight were on time."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Pros: "It was easy to travel"
Cons: "Too many delays. Having to de-board after boarding."
Cons: "Plane was not board on time. Delayed taking off."
Pros: "The middle seat was empty I had an aisle seat. That was wonderful."
Cons: "No wifi screens for books or movies but I had my iPhone."
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Cons: "Seemed to be an unnecessary delay in departing a half hour late"
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Pros: "Plane was ancient"
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "The ginger ale."
Cons: "This was my return trip with more delays due to maintenance issues of the aircraft. 10/17/16 flight 1585 was the outgoing flight delayed five hours on my departing trip. I waited at the baggage carousel 15 minutes for my bag after over an hour delay due to switching aircrafts. With a flight arriving this late in the evening with the low volume of bags checked (due to checked luggage charges), this should not be the case. Five minutes to gulp down ginger ale."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Cons: "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Pros: "It took off on time and life was good."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Cons: "The Flight Attendant never gave me back my credit card."
Cons: "3 hour delay...and no voucher for the delay"
Cons: "Crew didn't smile much."
Pros: "On time/early."
Cons: "Menu items in Polaris."
Pros: "Smooth flight, early arrival."
Cons: "Entertainment Sytem was down for 2/3 of the flight."
Pros: "The flight departed early and arrived early, good flight attendant service"
Cons: "Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane"
Pros: "I had absolutely no complaints about this trip"
Pros: "It was turbulent without warning"
Cons: "Custom agents were rude."
Cons: "Luggage took >1hr. Flew w Copa - always got bad seats when on United flights"
Pros: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Pros: "The flight was listed as a 50 minute flight. The boarding was great, and very fast and efficient, but there was news that Air Force One was scheduled to land at our destination, so the flight left a bit early. Upon reaching altitude, the plane made record time. 50 minutes was cut down to under 30 from take-off to landing. The attendant was barely on the last row (a charter plane) from serving drinks, before the cart had to be put away for landing."
Cons: "The seats were tiny and my neighbor and I were both a bit taller and stockier than perhaps an average passenger (220lbs)."
Cons: "Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly"
Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"
Cons: "This plane was awful. I don't know how anyone who is not miniature sized could be comfortable on this plane. I am 6' 1" and ~ 200 lbs, not huge by any means, but not tiny. I legitimately could not stand up (so I had to sort of slouch walk down the aisle to find my seat at the back of the plane), then the seats themselves were so narrow that I ached terribly when seated in any position for more than acouple of minutes."
Pros: "From check in at IAH to a 15 min early arrival everything ran smoothly and on time. Pleasant trip."
Pros: "Short flight so not all questions applied"
Cons: "Too small seats"
Cons: "Plane was delayed for over 2 hours and nobody from United told us it is delayed and for how long etc. Customer service not very helpful"
Pros: "We landed safely"
Cons: "Delayed 2 hours."
Pros: "The trip experience was very nice. Although we left later than before we made up time in the air and was able to arrive ahead of schedule. The crew was one person but was very courteous and professional."
Pros: "Each flight I was on, the seats were roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "Not much"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Cons: "They said it was due to weather but my wife flew out of Texas with now issues.... we were to meet up and couldn't till much later, no big deal that I pay for a vacation and have to start it late..."
Pros: "Left early and arrived early"
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Cons: "Seats are very uncomfortably"
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Pros: "The flight from New Jersey to Michigan is short."
Cons: "My flight in January was delayed because mechanical issues with the plane. My flight in February was delayed because of mechanical issues on the plane. Each time we were delayed about the amount of time the actual flight takes. The bathrooms on both planes smelled like a sewer."
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Pros: "I really liked that the flight attendants came through to offer drinks and pick up trash several times and not just once, even after the turbulence that we had. I really liked the alternative wafers instead of the traditional trail mix or peanuts."
Cons: "I have no complaints with my flight, but I would sincerely appreciate if United offered some kind of neck pillow or a thin rolled up blanket for extra comfort on longer flights (5+ hours). These minor comforts are forgotten when packing my own bags when worrying about everything else."
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "I liked I got notified of the delay."
Cons: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."
Pros: "Nothing. It's just ok."
Cons: "Nothing, just ok."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Pros: "Never will fly United again. First flight left early and we missed it.second re-flight arrived late to get us so we arrived too late to get our next flight. Here we are spending all our money in airports and a cheap motel in Chicago in the rain instead of being in Florida with our family."
Cons: "The snacks are too small."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Pros: "2 hours delay. Seems a trend with United domestic flights (technical problems, not the weather issues). United should review flight schedule to consider the delay so the passengers don't have to be a victim of those delays."
Cons: "Delay!! After traveling 20+ hours internationally, 2 hours delay on the last leg really is a big burden."
Pros: "I liked the fact that they were able to find another aircraft for us to travel to Dulles"
Cons: "I didnt like the fact my flight was delayed all that time and i wasnt compensated for it. Airlines charge customers to change their flight all the time. And if you miss boarding you have to wait and be accomadated accordingly. I would like to be compensated for the time that i had to wait because i booked an earlier flight so i could make it back to my destination for other plans"
Cons: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Cons: "Flight got camcelled made me late to duty station"
Pros: "newer plane. more personal space per seat"
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Cons: "Flights were all delayed or cancelled"
Pros: "The amenities are fabulous. The flight was very comfortable."
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "The check in clerk took care to reprint my boarding pass so it reflects my TSA precheck status."
Cons: "The seat was stiff and uncomfortable"
Pros: "Smooth flight on time, attentive staff, easy on and easy off, and bags arrived quick at pickup."
Pros: "Crew were amazing. Seats are very uncomfortable! Tiny seats and small space between them"
Pros: "Non stop option, Competitive price in spite of all the add-ones"
Cons: "More legroom,"
Cons: "No WiFi - even for our HSE. Seats do not recline. Terrible turbulence."
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Pros: "The staff was a well oiled machine! Very smooth overall experience! Very funny stewards! We even heard other people commenting & laughing after getting off of the flight!"
Cons: "Flight was cancelled to Orlando 4 hours before takeoff. Next flight offered wasn't until 2 days later. Had to cancel entire trip and had to pay Universal Studios $300 in fees to cancel on such short notice. Will NOT be booking with Frontier anymore."
Pros: "Quick boarding and friendly staff"
Cons: "Seats are much too small if you are overweight and have to sit by someone you don't know."
Pros: "Good price."
Cons: "Very uncomfortable. I'm not sure I would buy this ticket for a flight more than two hours."
Cons: "I canceled this flight as well as another return flight from Frontier within 24 hours and was still charged $99 per flight for cancellations. I will never bother with Frontier again and was warned not to before hand."
Cons: "not providing many options"
Cons: "Disorganization with boarding process. Gate changes from that which was indicated on boarding pass, without notification. Expensive baggage/fees. No basic complimentary accommodations (snacks). Uncomfortable seats lacking ergonomic design and headrest. Small spaces for personal items."
Cons: "The seats and the trays are too small there's no space it's horrible and also Landing was horrible I thought I was going to die"
Cons: "seats are worn out, you have to pay to place a bag in overhead compartments"
Cons: "The flight was 2 hours delayed, uncomfortable, the loudspeaker was TOO loud, and nothing was free. The only good thing was the price...which isn't always enough."
Cons: "Waited after both flights for more than 1 hr for my checked bag. No explanation."
Cons: "I was charged $40 for a carry on that I didn't even have."
Cons: "The plane was delayed an hour and a half because of a computer problem."
Cons: "The seats on Frontier are not comfortable at all. You can't recline. Also did not like the fact that you had to pay for both carryon and checked bags."
Pros: "Corporate customer service lady was a complete jerk to me after frontier appeared to close early and didn't give me my checked luggage."
Pros: "flight attendants were nice"
Cons: "no leg room, uncomfortable, seats and baggage were not included in ticket price"
Pros: "Nice size plane, non-stop, Las Vegas to St Louis terminal good, boarding very good, flight crew and pliot excellent"
Cons: "Cost and comfort, the airfare was normal but when I arrived at Las Vegas Airport, bag fee $40 (to high), seat on plane very poor (no cushion did not recline) cost for soda (terrible) the flight crew was great but fees spoiled my flight. I will not be flying Frontier unless it is last resort."
Cons: "My partner had a change of plans and cancelled her flight so Frontier could resell her seat. In the process the agent also erroneously cancelled my flight. I did not discover this until I arrived at the airport two hours from home. After an extremely frustrating 2+ hours on the phone with customer service I finally got to Edwin Watkins in the corporate office who made it right by paying for a flight on an alternate carrier. So a big shout-out to Mr. Watkins, but very poor grades for customer service prior to that who offered my non-solutions such as flying out the next day, or a full refund which would have then required me to pay astronomical last-minute airfares on a different carrier. Also frustrating was being told repeatedly that the agent would be back on the line in five minutes and then hearing nothing for 20 minutes or more. Like some other reviewers, I also was not aware of the fee for carry on baggage. I don't object to this approach to pricing, but I think it needs to be very explicit up front. Spirit Airlines uses a similar pricing model but they do a much better job making it all clear to the customer up front. Finally, I gather there are some seats that recline while most do not. I was right behind one of the reclining seats and felt pretty crowed. Presumably this would be less of an issue in rows with non-reclining seats in front."
Cons: "Didn't get a free drink, no inflight entertainment. But this is to be expected with a budget carrier."
Pros: "On time"
Cons: "Bag fees are vague and expensive"
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Pros: "Okay. Red eye flight to St. Louis. Managed to keep it cheap - but Frontier you have to pay for all the frills. You have to wear your suit on the plane to avoid paying for carry on."
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Pros: "Clean airplane. On time."
Cons: "The surprise at the check in desk to pay $50 for a carry-on bag! A total greedy corporate rip off."
Pros: "The staff was very pleasant."
Cons: "Would have liked the seats to recline some-they were too straight to be comfortable. Everything seemed to run very efficiently."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Pros: "The 2nd leg of the flight the worker was able to get me a window seat"
Cons: "I didn't like the surprise $60 fee for carry on bags"
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "We got to our location"
Cons: "You have to pay for everything when you look up the tickets sure it is cheaper but you have to pay for your seat you have to pay for every bag no matter if its a carry on or if its a checked bag then you have to pay for snacks drinks ect.... there is no movie to watch not even a tv on the plane. I will never fly this airline again it is going to cost over $150 extra just to get just to fly absolutely redicuous..."
Pros: "We had service dogs, and the entire staff was willing to work with and accommodate our needs. They were super friendly and we left knowing more than a few smiles were shared. Thank you."
Pros: "The ticketing and boarding was as good as good as all the other airlines. The flight attendants were not friendly but did their job. The seats were hard but for a short flight tolerable. Finally, our baggage arrived fairly quickly."
Pros: "I liked the price"
Cons: "Seats were to tightly put together"
Pros: "Seat size and leg room."
Cons: "I had called to have a wheelchair ready for my 90 yr old mother. No wheelchair. Luckily someone helped get one for her, but I had to push it while pulling suitcases. Very disappointed because I had called the day before to verify the wheelchair. No free beverages."
Pros: "The flight attendants did a good job."
Cons: "It was annoying to have to pay a $30 baggage fee on the way there and on the way back. Also, they offered no movies or entertainment on a three hour flight."
Cons: "After landing in denver for what was supposed to be a short layover, found out flight was delayed for over 5 hours because crew were out of hours and they had to get a different crew there, landed in St Louis at 2 am to find reserved rental car kiosk was closed and they left everyone's luggage in Denver. Since they only have one flight a day to st louis, is going to take over 24 hours for my luggage to arrive. Frontier help desk said it happens all the time when there is a long layover in Denver. Apparently they know it's a problem and not a big deal to them. I'll never fly frontier again. With a 50 dollar cab fee that I should have never had to take and cost of clothing and toiletries I had to purchase due to bags being left in Denver it's well over cost for a better airline. It's not like they didn't have plenty of time to transfer luggage. Not to mention the two hours of sleep I was able to take before meeting one of our vendors the next morning with clothing I'd been wearing for 24 hours and completely unprepared with laptop and other tools lost somewhere in Denver frontier luggage carts."
Pros: "Price was good"
Cons: "Paid for a seat but unfortunately only had about 3/4 of the seat available because of the size of the person next to me. Asked the attendant to let me sit in one of the Exit Row seats that were ALL available as no on wanted to pay the $50 upgrade charge. I made this request AFTER the seatbelt light was off to not be disruptive. The attendant finally came by and offer a free drink for my inconvenience which I obviously refused as that would not help the fact that I was having to either sit sideways or lean all the way forward for a 3.5 hour flight. I explained I was not looking for a free upgrade, just to be able to get what I paid for. I do not blame there person that was sitting next to me, but the crew for not making arrangements when the customer boarded the plane. Anyone could clearly see there would be an issue with this person in a full row. Instead they ignored it and expect someone else to pay for an upgrade to solve the problem. That was my first Frontier flight and will be my last."
Pros: "I will never fly frontier ever again. The absolute worst airline I have ever been on."
Cons: "There was not one positive thing about this airline. Everything was horrible. The most uncomfortable flight ever. Seats don't recline. Have to pay for carry on bags. Everything was terrible. Don't fly frontier. Also you have to pay for water on the flight which is another thing you would never do on any other flight. Don't waste your money with frontier stick with southwest or any other airline."
Cons: "Missed my flight played for insurance and didn't want to help at all."
Cons: "Unable to board flight. Arrived 1 hour early.very rude agent she refused to get a supervisor.told us there was no superb.Daughter missed chemo treatment. We were told could not get on flight till Wed.This was our first time on Frontier.It was very stressful and frustrating.checked in on line rating1.0 very very poor."
Pros: "A very smooth landing."
Cons: "I waited in line to check in for 45 minutes or so. No-one was at the desk. A customer ended up finding a security guard and asking them to find a Frontier employee. They paged for one over the loud speaker. How embarrassing. A woman started checking customers in, with the attitude of the century. She was angry, rude, and just plain nasty. This should not be the face of Frontier. When friends and family ask, "How was your flight?" All I can picture is that woman and her pinched tight frown of a mouth, angry grimace of a face and condescending hateful tone. Good day."
Pros: "The flight attendants were very friendly on this flight, even offering to help me carry my son's car seat as I was traveling with 3 children under 8 by myself (this doesn't often happen with flight attendants on any carrier!)"
Cons: "- boarded early and then made announcement that they were closing the door and everyone needed to board (this was 30 mins. before scheduled departure); my children and I were running to this gate from another gate when we had to make a pit stop at the bathroom for my 2 year old to use the potty - we heard the announcement and sprinted to the gate in enough time, but 1 minute more and they would have had the door closed and not let us on."
Pros: "The new plane, seats are designed to reduce the need to recline. Nice position. I have never booked a flight based on food or snacks!! I was even warned about poor flight schedules...we were on time for both of my flights."
Cons: "I will have to agree with others about the carry-on charges. The "bait and switch" method in marketing leaves a bitter taste. Unfortunately, the crew gets the flack from the passengers regarding the charging process, BUT they handled like champs!!"