It was one and half hour late... Not sure if any other experience matters.
Delayed flight. Nicest crew member was a SW pilot flying seated next to me who kindly move to seat the final passenger. Flight extra delayed. My cup of refreshment of ginger ale was so packed with ice it was literally 2 sips.
For my birthday trip this was my second time ever flying, this trip was the best.
after landing, we stay 2 hours on the taxi way before reaching the gate The airline and the crew were good though
No trays in our seats, we sat in first row, purchased a business class fare. Had to hold our drinks and snack in our hands. No plugs for our cell phones. Had to pay for it a drink cocktail each. Seats so uncomfortable.
Flight wasn’t even full, but too many carry-ons caused us to run out of bin space. New bag fee has folks who would usually check their bags carrying on. Watching Southwest morph into Spirit/Frontier is so sad to watch
Sat on tarmac for 2 hours and then missed my connecting flight
First time traveling on Southwest since bag fees were implemented. Usual good service. Just more expensive now.
Everything was on time. I was disappointed by the front section female, African American flight attendant. I did not see her name tag or would have identified by name not race. As passengers moved to the bathroom early in flight, she would say with a disdainful tone “I have to say the seat belt light is on” then go back to her book. Better trained flight attendants say something like be careful the seat belt light is on.
Cluster mess boarding. Can't wait for SWA reserved seating. Internet didn't seem to work on the plane.
My flight was canceled after being rescheduled for four days canceling my trip. Kayak and everyone affiliated with it I.e the airlines, and just fly have been excruciating to deal with. My trip to visit family had to be canceled as there was no way to make it. I am furious at all of you.
They delayed our flight because of bad weather in NY which was completely understandable. Then they cancelled our flight and a later flight that evening. The earliest we could fly was the next morning. We ended up buying last minute tickets on another airline and made it home slightly delayed but safely that evening. Delta kept saying it was weather related but if that was the case how did we make it back on another airline? The weather in NY was cloudy but not bad.
I like for how they process during check in. It was very smoothly.
Most aspects were good however if they assign boarding zones they ought to enforce them or why bother? My luggage from SAN-JFK-MAD was lost in NY so I without my main bag for two days upon arrival in Spain. They were helpful in tracking it and eventually delivered it to my hotel. The flub was because of a delay upon arrival in NYC. I had booked 2 1/2 hours between flights but we had to hold on the taxiway for an hour after landing while waiting for a clear gate which likely caused the baggage error.
Great overall. There was a bit of turbulence so they could only serve water because too much turbulence for the carts. Was glad they prioritized safety though
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
The plane was old with small storage areas that had problems closing/latching and not enough storage for everyone, and worn, damaged seats. Service was great but feel a little unsafe on such well used planes.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
It was great, I’m very grateful for the pilots and crew flight attendants for everything.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
Overall it was good. I missed my connection but I was put on another flight.
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
The woman gate agent in Phoenix was none too sympathetic about my check-in process as I am relatively new with using apps. I almost did not get on because she said I did not check-in. I thought I had via Kayak where I purchased a very expensive ticket. Lesson learned but to be told I may not get on as a matter of factly was difficult to hear.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
Boarded plane and then delayed 1.5 hours while on the plane
Survey sent before we actually left. Delay after delay. Now a crew problem.
I love flying with United. Unfortunately, I flew on an older plane with minimal upgraded technology (no Bluetooth functionality or handy charging ports). Otherwise, the flight was great and even arrived early.
Whenever a passenger purchase a ticket his advantage number should automatically to his information. It's not everyone remember the number. You request for your number and American airline agent say they will email it....and they never email anything and you loose your mileage just because you don't remember your number. It should automatically go your information and associate with your email account at all times
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
Cabin felt crammed Snacks are lame But crew was super efficient getting us out on time despite delay
The trip was very smooth and they provided great customer service
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
I flew out of Reagan National. My flight was delayed, delayed, delayed, and then canceled ...THREE TIMES over TWO DAYS. Staff were seemingly not empowered to provide information on why the flights were screwed up. A real nightmare.
Amazingly comfy flight - I had upgraded for a reasonable price and it was worth it. The food also was good.
Everything was excellent. I loved my flight Thank you so much 😊
Only thing that I liked it that I got to my destination safely, otherwise American Airlines stinks.
Ok. Got us there safely and a bit early. Need food available on this long flight. Almost 3 hours.
Tight! Seats are not designed for those of us who wear extra-large clothes.
The non-stop flight from Grand Rapids was excellent. I neither expected or needed a budget flight and Allegiant made the trip easy and for an affordable price, Arriving at the Mesa Airport (AZA) is a delight compared to the international airport. For our return flight, we were able to arrive 75 minutes before the flight, return the rental car, check our bag and make it to the gate in plenty of time. That would never happen at most airports.
Easiest flights I’ve ever taken. Plane was comfortable without overly crowded seating.
Terrible. Still have not received the refund from them. They sent it to some account that I don't even know. Spoke with costumer service and they are unable to help.
I didn’t like it at all. I miss my second flight because of the delay on Allegiant Air now I m stuck in MCO.
Good, but a bit late on take off after loading. Don't like charging for carry ons!
First time flying with them and will definitely fly again in the future. Crew was so nice and friendly, fought was seamless. They are simple planes, no entertainment, but it’s fine for a short flight or if you have personal devices Rates are competitive, and they did so well with keeping the flight on time after a tropical storm, where other airlines had delays and cancellations.
They boarded passengers that sat in the back of the plane first, making boarding very efficient.
I didn't even take this flight. My plans changed and I couldn't get ahold of customer service and the website kept breaking down during the attempt to change the flight. I wound up taking another airline entirely and eating the cost.
The worst flying experience ever 3 delays. No accommodations. Had to deboard the plane after being delayed.
