|Flights Arrive in||Santa Barbara|
|Flights Depart from||Grand Rapids Gerald R. Ford Intl|
Pros: Food was decent. Loved the movie options
Cons: Could have used more water throughout.
Pros: Incredibly nice staff, new aircraft and lots of room and very clean airplane
Cons: Food :) maybe include a vegetarian option for the sandwich snack
Pros: Free WiFi with movies
Cons: I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean
Pros: Getting off the plane. The unusually chipper voices telling us “B-bye”
Cons: I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness.
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