Cons: "Flight was too crowded with customers only 4 feet apart during flight IN THE SAME ROW BUT NOT IN FRONT OR BEHIND YOU. Whats the point of social distancing when you have people directly behind you two feet away"
Pros: "There only 11 passengers . Not only did we each have our own row we had our own section."
Pros: "Seats were very nice. Felt like a new plane. Love the boarding procedure."
Pros: "This was the least comfortable seating experience I have ever had. The legroom was tight and the seat was very uncomfortable."
Cons: "Humor doesn't cover the corporate decision to operate a cattle-car."
Cons: "There was a plane at our gate, so we had to wait on the tarmac 5-10 minutes until the gate was free. A ready gate would’ve made my experience perfect."
Pros: "I liked that they eventually let us deplane after sitting on the jetway for over 2 hours."
Cons: "Let me tell you the tale of flight 461. -5:30pm: I leave my home and start traveling to the airport. A few minutes later, I get a notification that flight is delayed 2:25. -6:10pm: Arrive at airport. No meal voucher to be provided by SWA. Why? Customer service won’t say. -9:30pm: Ok, everyone’s on the plane, let’s go! You wouldn’t have boarded all of us unless that was about to happen, right? -10pm ish: still on the jetway, being held by ATC for an undisclosed reason. Pilot comes on intercom, says we’ll wait here for another hour. No snacks, no drinks, sit in your seat and shut up. -11pm ish: Holding for another hour. -11:30pm ish: Ok, we’re going back to the gate. Why were we ever boarded? Don’t know! -11:40pm ish: The pilot misjudged the distance to the jetway, please fasten your seatbelts again, we need to move the plane. I kid you not, flight attendant actually said this. Absolute last straw. -11:55pm ish: Gate agent fumbles through my refund, which I need to call again about this morning. -7:15am ish: Write review, join JetSuite, and try to forget about this complete waste of time that is flight 461."
Pros: "Crew had a sense of humor on Christmas day flight."
Cons: "More amenities like real food."
Cons: "Our flight was delayed 2.5 hours, even though the plane was already at the gate. Of course, they woudn't say why, but it appears that they needed to use our plane for another flight, which boarded into what was originally our plane about 45 minutes after our flight was delayed and moved to another gate."
Pros: "Crew was very nice!"
Cons: "It was really cold at the beginning of the flight! So I wasn’t as comfortable until the heater came on."
Pros: "Crew was very friendly and provided excellent service."
Cons: "Wifi out on this flight. Short flight so no problem."
Pros: "Seat was ok"
Cons: "Had to take a bus to the plane at SFO. Wouldn’t have taken this flight if I had known, but they don’t tell you this at booking. Also, was told carry on back wouldn’t fit in overhead and that I had to check it, which isn’t true as I saw other passengers with my exact same bag who didn’t have to check theirs and it fit."
Pros: "I like the spaciousness in the front for your feet."
Cons: "The flight lasted about 5 hours, but they only offered limited small snack (chip or granola bar) and some drinks. They have sandwich and other real food but it costs around $9.5. Some other airlines provide free full meal even the flight time was only 3 hours."
Pros: "The dessert was good. The movie/TV selection was good."
Cons: "Seats are EXTREMELY UNCOMFORTABLE. Staff was indifferent."
Pros: "Everything was great except the delay and also the delay in getting my baggage"
Cons: "We could have left on time"
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Cons: "Not enough fruit & cheese boxes to reach past mid plane"
Pros: "plane was not full. I had an empty seat nextto me."
Cons: "late departure. very long walk from the gate to the luggage carousel."
Pros: "Short flight."
Cons: "Flew Alaska Airlines back to back bright had food service. This flight was initially moved back 30 minutes from when I first booked and then delayed twice at the airport. Created a much longer layover and resulted I having to change other reservations at destination."
Pros: "Nothing this trip :("
Cons: "Some assistance finding lodging and a voucher for lodging and food at the very least"
Pros: "The premium seats, snacks and drinks that come with."
Cons: "There needs to be power outlets on the smaller planes. I paid to upgrade to premium and there was no power outlet"
Don’t fly American. Do anything you can to avoid it
The plane is old and really small. Crew was great
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Cons: "It sure what could have been better other than all bulkhead seats are terrible for taller people."
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Cons: "The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked."
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Cons: "Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed"
Cons: "I got two basic economy seats and no seat assignment until after other passengers had already started boarding. The gate agent showed up late so it was a hassle to get to the counter and find out where I was sitting. Then there was a long backup on the gang way, and we still couldn't get on the plane. We were delayed sitting on the tarmac for an extra hour, the crew could have given us drinks or snacks then."
Pros: "The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company."
Cons: "The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people."
Cons: "I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent."
Cons: "Told I would need to check my bag at the gate, only to find plenty of overhead bin space once all passengers boarded"
Cons: "United really seems to have issues with their planes. Problems on Wednesday then again today. On Wednesday we boarded late and pushed people’s flights back because the cleaners didn’t show up at boarding time and at landing time we had to go back up when the prior flight was still on the runway."
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Cons: "I was sitting two rows from the bathroom and the entire time the bathroom reeked of urine. It was unbearable."
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."