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The fight attendant for the first class cabin was outstanding. Very attentive and cared excellently for the passengers. Very smooth flight and landing. I used my iPAD and my own apps for entertainment, but I think a service including inflight entertainment will be better for some.

Didn’t call First Class passengers, called priority boarding. I’m old, I was listening for First Class. Family in row 3 made the flight annoying. Out of control child, father the kept getting into to overhead slamming it shut, blocked the isle for a solid 45 seconds during de boarding. Then blocked the door getting off the aircraft. These people should seriously be fined for their behavior, I didn’t splurge on First Class tickets to deal with such things.

Alaska did a great job of accommodating my needs and treating me fairly. I appreciate their willingness to smile and be caring.

I paid a substantial additional fee to upgrade to Premium Class because I wanted a more comfortable, peaceful flight. Instead, Alaska seated a couple traveling with a 14-month-old lap child directly beside me. The child was loud throughout the flight—screaming, throwing objects, and tossing food around the row. What I paid extra to make relaxing and enjoyable became stressful, cramped, and absolutely miserable. There was nothing “premium” about the experience beyond a few additional inches of legroom. I understand that families and young children need to travel. However, Alaska sells Premium Class as an upgraded experience and charges passengers accordingly. If the airline is going to collect a significant premium for added comfort, it should give customers some meaningful way to protect that investment—whether through better seating options, advance notice, the ability to relocate when seats are available, or a refund when the experience is completely undermined. I would not pay for this upgrade again. It was a waste of money, and I intend to contact Alaska directly to request a refund of the Premium Class upgrade fee.

It differed from the flight out to Kona: fewer people thus a simple seat change was great. 1 row 2 seats. The menu was also better than the flight out as well. It arrived 45 minutes early.

First class flight attendants went out of their way to help me with bag of ice to ice my foot (recovering from surgery) which helped with swelling. And helped with leg rest that I couldn’t move.

They did not do a snack and beverage service for the main cabin, but served the first class cabin which we could all see. Trying to understand why we didn't receive service. Disappointing. Also one of the crew members was not friendly.

On time, good seats, not overly full, up beast positive crew.

Check-in was easy, I did it from the app. Boarding was easy, the crew was great. Santa Barbara airport had a disabled plane so we had to land in Burbank to refuel. They kept us well informed, and everyone was great. A very entertaining person from the Burbank airport got on and told a few jokes.

Had to show boarding pass twice. Otherwise flight was excellent.

Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.

Delayed for no reason at all originally. Then they said it was due to weather conditions. Communication between kayak and Southwest was terrible because both displayed different delays and departure times for HOURS throughout the day. The plane then had technical issues which delayed us from taking off even longer. Didn’t actually take off until 11:45pm when the original departure time was 7:35pm. I didn’t get home until 1:30am the next day. I was exhausted and pissed off. I am not confident if I’ll fly southwest in the future or use kayak to book.

Flight was fine. Only thing was flight was delayed nearly 2 hours. Flight was originally scheduled to depart at 7:50pm but didn't depart until 9:50pm. I got home around midnight. It was later than desired and I had to get up early next day to take kids to practice. I have noticed that last flight of day on West Coast for Southwest always tend to have delays.

Terrible delay today. also, waited 90 minutes for baggage to unload in Seattle earlier in the week.

Seated at front bulkhead for a smidge extra leg room away from home and on flight back home. Away crew was very proactive about assuring our carryons had space close behind us (because no seat in front of us our personal items had to be in a small bin overhead). They actively required passengers place overhead luggage on its side so more items could fit in bins. Home crew made no such efforts. I had to struggle back rows to get overhead bags upon landing, no crew help then either, and some disgruntled passengers as I and others retrieved our bags. There was a system that worked pretty well. The home bound crew just didn't feel like working.

Flight left on time and was early landing. Seats not comfortable and not enough space…

It would have been better if the flight was on time

No wifi, seems to be very common with Southwest currently. Everything else was normal.

This leg was much better, but we did have to have a 3 hour lay o er after coming from a very exhausting hiccup with our flight from BNA to Den

Crew was great but because of fog they diverted us to Ontario instead of our Santa Barbara destination. Instead of cancelling the flight as soon as we landed in Ontario, they instead held us in Ontario for almost 4 hours before cancelling the flight. I had to rent a car in Ontario to get back to ventura on time to get an elderly relative his medication and take over his caretaking… otherwise if I had taken the buses you offered from Ontario I wouldn’t have even arrived to Santa Barbara till at least midnight (according to southwest airlines employees at Ontario), and then would have had to drive back down to ventura. At least renting the car I could get up to ventura by 10 pm to take care of my loved one.

great! appreciated the last minute upgrade to Comfort+ exit row, as well

My seat was changed without my consent. It wasn’t a major deal but annoying.

The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.

DL486 could not get to the gate due to jet bridge malfunction. We moved gates. The connecting flight of LAX to MCO was not communicated with. Even though we were in the same terminal, DL482 left without about 10 of us, including a mother and her 3 children. I got to the gate at 7:34 am which is past the 7:20 am last call for a 7:35 am departure. Had they waited 5 minutes, all of us would have made it on board.

Delta has joint the nickel and diming airlines. The experience is getting worst by the day. 1,000,000 miles for a trip to Asia in Business Class where I got the same thing for just under 90,000 miles through an Asian airline. Where is Richard Anderson? Please come back!

Very bad multiple confusion and miscommunication which i ended up missing my flight.

The experience was bad. Flight was delayed to handle maintenance (understandable) but still there was some dew forming and dropping as droplets on few seats. Internet at best was allowing some browsing but at a snail pace.

Both of my flights to and from JFK experienced significant delays. Most notably, my first flight was delayed by six hours due to crew members being affected by delays on a previous flight. While I understand that disruptions can occur, Delta’s staffing and operational planning should include sufficient contingency measures to handle situations like this rather than placing the full burden of those delays on customers. Additionally, the $12 meal voucher offered as compensation was inadequate, particularly given the high cost of food and beverages at the airport. Considering the length of the delay and the substantial inconvenience caused, I believe more meaningful compensation would have been appropriate.

Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.

The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ

First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.

The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C

My flight got cancelled. Couldn’t get my luggage. It arrived at my destination ahead of me. I didn’t get my preordered meal. Had to spend the night in the airport.

United did nit provide any updated on flight crew not bein available until boarding time started. It was bad. Itws alate night flight and there no proactive communication and iha d an important meeting that i missed due to thus

Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.

Job well done, being treated for good and helping a lot . thanks you so much till will meet against.

Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.

Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.

Great experience…left a bit behind schedule but made up fir that in the air and landed 10 minutes early 😁

Serving a coffr Or a Drink would have been nice.

The guy sitting in front of me kept pushing hard his sit against my legs… very uncomfortable

Food was horrid. In my opinion inedible. They did offer some sorbet and one small dish of fruit. Stewards were super stingy with water, coffee, etc.

On-time, direct flight is great. Having one bathroom out of order was unfortunate.

I am absolutely furious with American. they shut the door in my face when I was trying to board the flight and kicked me off of it. They made no attempt to call my name or contact me or anything. They just said they gave my seat away. The customer service response has been atrocious. I will never fly this airline again as long as I live.

The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.

Not too much it was pretty good all the way around

American Airlines put the food on the wrong plane which had already taken off by the time we took off so we had no food on the plane.

I believe my father had a good flight. What was not good, was the associate who helped us during Step 2 of check-in. After getting his boarding passes and bag tags, we proceeded to Step 2 where we were met with Carol. This was around 3:15-20pm at Phoenix Sky Harbor. She weighed my father’s checked bag which was 2lbs over, she recommended removing a pair of jeans to correct this. My father asked/joked if “she could just let him go” and she fairly rudely responded something along the lines of, “I don’t own the airline so no I can’t do that”. From this point on I just want to assume she was having a bad day. I spent my life raised in a business and front-facing customer service so I understand previous clients can make you feel irritated. How she continued to act leads me to believe she was really careless about her job or racially biased/straight-up racist. After we moved the 2lbs to his other bag, she told us she believed he would need to claim his bag at his connecting flight in Hong Kong, before it could go to his final destination, Malaysia. This thoroughly confused us as we are fairly frequent international travelers and 95% of the time the bag is sent to its final destination without this requirement. Last time we traveled to Malaysia was less than a month ago, so again we’re fairly confused. Multiple times she used a fairly aggressive tone of “I know what YOU THINK, this is what I believe”. The multiple “YOU THINK” as if we didn’t understand what she was saying was rude and insulting, and her tone came along with a insincere smile, hence the feeling of she was racially biased. Despite the fact that she might have been having a bad day previously, it is AA’s airline’s duty to train their employee about international bag protocol, as clearly AA is a major partner of internationally traveling airlines. Carol made the experience overall unenjoyable sending my father off and made us both question AA’s training of their employees.

Delayed flight that lead to a missed connection and a 5-hour trip became a 12-hour flight 🙄

Don’t fly American. Do anything you can to avoid it