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The plane is small and cramped. Only two snacks. No tv in the seat. Crew was great and the airport staff was great also! We boarded quickly and plane staff was friendly and kind

Boarding was fast and we didn’t sit on the tarmac very long when leaving. When flight arrived waited too long to get to gate. Aisles too narrow. Seats too small, if fat person was next to me we would have been touching that’s unacceptable.

The staff was friendly. The flight was fine and the food service was fine. We found the Seattle Airport to be very confusing. And not user friendly. Not enough directional signs -- it was hard to figure out where to go. As we entered the line to get to where they checked our ID before we went through the bag check, the staff member wanted us to get out of the line to walk for much longer to get to that area. It was nuts. One of our party spoke up and insisted that we stay where we were. She let us proceed.

The landing was a little rough - but a good flight overall! :)

The check in bag fee should have been disclosed when I booked my flight.

I was upgraded to first class which made the whole experience absolutely wonderful!!

Although the plane was delayed , I appreciate the food credit.

Crew was helpful and respectful. Pilot could have landed a little smoother. Overall delightful experience.

Love flying out of Paine field! Easy check-in, great lunch, small crowd. Don’t let this go away!

I don't understand why passengers are frequently told that they must check their carry-on luggage due to the full flight and we board and find there are multiple empty overhead cabins with space for our carry-on. Crew should be more accurate in their assessment of the space (they have radios and I assumed they were in communication with a crew member on the plan who could tell them that the spaces were full or that there were remaining spaces). We were told in no uncertain terms that any remaining passengers yet to board had to check their carry on because no space remained on the plane, but there were multiple spaces available (including some that were completely empty) when we boarded. As someone who travels with things I must have with me, I do not appreciate this misinformation which causes me delay because I have to wait at baggage claim to get my small carry-on.

The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.

Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.

Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.

It was good until there was a 3 hour delay because there was not any pilots to fly the plane.

Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.

Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.

The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.

There was a loud squeaky sound the whole time we were flying.

Had a broken tray in business class. Crew just shrugged it off.

I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX

See my previous comments. I was probably booked in business but was moved to economy

Boarding was efficient. Crew was not pleasant and skipped me during a round of beverage service. Older plane with no seat back screens and I couldn’t connect to wifi or their entertainment offerings.

My flight was delayed for a whole day, so I lost a day of my vacation.

I was refused to used the toilet closes to my seat and had to go to the back of the plane .. it was difficult for me I’m a wheelchair customer

United Airlines was fantastic, however, UnderPricer was a nightmare. I got to the airport 4 hours before my flight. We are moving to New Zealand so had quite a bit of baggage (16 checked items) and so wanted to have plenty of time to get everything taken care of properly. When I went to check in they (United) could only find a ticket for me. The 5 tickets for my children were never officially ticketed. I called Underpricer and they told me it was United's fault and United told me that Underpricer just needs to reissue the tickets, but they refused to. I asked the Underpricer agent to transfer me to his supervisor as I was not getting the help I needed. He told me the supervisor was busy but that he would call me back in 30 minutes. 30 minutes came and went with no phone call. After an hour I called Underpricer back but they would not let me talk to the person I had talked to before, just told me that he was talking with the supervisor and technical support. I called again an hour later, was told the same thing. I tried again later, with only about 30 minutes until my flight was scheduled to leave (meaning I had been at the airport for more than 3 hours with my 5 children trying to get ticketed and board the flight). Also, my husband had moved to New Zealand 3 months prior, I haven't seen him in 3 months, my children hadn't seen their dad in 3 months, we were all extremely eager to get on that flight and get to New Zealand. The situation with the tickets did not get resolved until after it was too late to check our luggage and board our flight. We were devastated. My 11 year old son was in tears at not being able to be on his way to see his dad. Thankfully we were rebooked for the next evening, but that night it felt devastating. We'd been at the airport for 4 hours waiting. My in-laws waited with me and then helped me reload all our baggage and took us home to stay with them for the night. On the newly booked flights we could not sit together - my children were spread throughout the plane. So, even though I had paid extra to select our seats after buying my seats from Underpricer only two of us were able to sit together (thankful that my 11 year old wasn't all by himself, but not happy that my 14 & 16 year old daughters were seated by strangers). I really feel that Underpricer should refund me what I paid for the seating ($120 USD). It was a very frustrating situation and I plan on never using Kayak or Underpricer ever again.

The lady at the check in counter wasn't helpful

Crew was very cooperative and professional. Passenger's first checked in bag should be free.

Flight was delayed due to the late arrival of the catering truck, which is quite unacceptable. There was a beverage service, but no pretzel, or cookie, or nuts were served in coach.

Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!

Dinner was okay but the breakfast was not eatable on the flight San Francisco to Zurich.

My husband and I pre-ordered our food, but they did not have my husband’s order, and my cheese plate was very average. I asked for a blanket and was told they don’t carry blankets on domestic routs. The flight was on time and smooth!

There were delays on both ends. It made it less than excellent. This plane was great though

Everything was great except for the wifi was junk. Crew was super friendly and helpful

Attendants were rude. Scowling. Seats were miserable and we paid extra.

Fight crew was not very attentive and the bastions were gross!

Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.

Plane was good but was delayed. probably not AA fault but caused a 1 hour delay. Seating was cramped.

5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.

We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.

I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.