Pros: Counter person seemed genuinely concerned and apologetic about my treatment at LAX and went out of her way to contact LAX office to see if they found my drivers license which apparently wasn't returned with the rental papers by the person at the Budget lot exit at LAX
Oct 21 2015
Pros: nice and clean car. friendly at pick up.
Nov 30 2015
Pros: Easy to book, very quick pick up and return. Great value and flexibility, we were able to do a one way rental to a different airport for a fraction of the cost any place else. Car was great, new, clean, comfortable and fun to drive.
Apr 18 2016
Cons: Slow again.
Jul 18 2016
Pros: ease of drop off and pick up
Cons: Expensive last minute rental and they couldn't offer me a better deal at the counter because I booked through Kayak
Aug 12 2016
'Hidden likely costs'
Pros: The auto was good--
The chap was great and performed well
Cons: The fact that there was no education given to me about the 'hidden costs' and what I should plan on
Sep 2 2016
Pros: Great car Easy to drop of at LAX
Cons: Gas tank was not full
Reserved car was not available way reserve a car?
Sep 29 2016
Pros: Ease of pickup and friendliness of agent.
Oct 11 2016
Cons: They refused to honor my one-way reservation, also dude at the counter didn't know New Mexico was a state and said he wouldn't be able to work with foreign identification...this place is not cool
Cons: Additional costs (+45%) which I found out when returning a car.
Oct 17 2016
Had to wait a few minutes but received an upgrade
Pros: Efficient and superb value
Oct 18 2016
Friendly staff and great customer service
Pros: Jeremy and Tiffany demonstrated excellent customer service. They greeted me with a warm, welcoming smile and completed my car rental/organized my transportation promptly. Such a pleasurable experience!!! I will recommend this location to my friends and colleagues :)
Not what it seemed - guy plugged in too many extra
Pros: Van was great, pickup was convenient, price seemed good, Drop-off easy
Cons: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.