Pros: Counter person seemed genuinely concerned and apologetic about my treatment at LAX and went out of her way to contact LAX office to see if they found my drivers license which apparently wasn't returned with the rental papers by the person at the Budget lot exit at LAX
Oct 21 2015
Pros: nice and clean car. friendly at pick up.
Nov 30 2015
Pros: Easy to book, very quick pick up and return. Great value and flexibility, we were able to do a one way rental to a different airport for a fraction of the cost any place else. Car was great, new, clean, comfortable and fun to drive.
Apr 18 2016
Cons: Slow again.
Jul 18 2016
Pros: ease of drop off and pick up
Cons: Expensive last minute rental and they couldn't offer me a better deal at the counter because I booked through Kayak
Aug 12 2016
'Hidden likely costs'
Pros: The auto was good--
The chap was great and performed well
Cons: The fact that there was no education given to me about the 'hidden costs' and what I should plan on
Sep 2 2016
Pros: Great car Easy to drop of at LAX
Cons: Gas tank was not full
Reserved car was not available way reserve a car?
Feb 2 2016
attendant was very nice and accommodating
Pros: The attendant was nice. She made what could've been a bland business transaction a personal experience.
Cons: Nothing really. Location I suppose, but not much can be done about that
Jun 21 2016
Pros: The reps at Budget SBA were great! Very helpful and accommodating. We had to change our rental dates a couple times and they made sure we got the best rates without having to ask.
Cons: Car had to be exchanged because of unknown mechanical issue. This was done easily. Budget phone operators were difficult to manage reservations with. Stick with the reps at SBA directly!
Not what it seemed - guy plugged in too many extra
Pros: Van was great, pickup was convenient, price seemed good, Drop-off easy
Cons: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.