Find Cheap Flights from Grand Rapids Gerald R. Ford Intl to Shanghai (GRR - CN2)

Excellent service and food!

N/A

My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit

Adult and kids menu was good on flights departing San Francisco. Programming options were Good.

Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates.

Wheelchair assistance

Service

Nothing

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart.

Flight crew from Geneva was nice

The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight.

Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight

The bag service

The flight delays

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.

The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time.

Virtually no food options.

organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no

No entertainment options on 2+ hour flight. Would have been nice to have.

Let's see - I was in first class. The flight itself was fine - and only one hour + late!

Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site.

Nothing. Just the pilot

Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund.

The flight was on time and I was upgraded to First Class!

I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

Nothing really

Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.

Nice flight, nice crew, and a nice experience.

Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo.

Great service. Food drink and inflight entertainment

The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines.

The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO.

Great crew. I easy transfer!

Food was not great.

The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)

Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!

My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit

Excellent service and food!

N/A

The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew.

The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting.

Stow rack on window seat

Seats recline in your face

Flavor was fine

Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad.

service was good, food was good

seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

Everything

You had us leaving from Dallas...we were on flight from Houston to Amsterdam

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

Flight was delayed.

They ran out of blankets, earphones on the flight

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.

Wheelchair assistance

Adult and kids menu was good on flights departing San Francisco. Programming options were Good.

Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates.

Your flight always delay. Suck!!

Excellent service and food!

N/A

organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no

No entertainment options on 2+ hour flight. Would have been nice to have.

Pilot was informative.

The flight was on time

Tiny bathrooms

Even on a big ole B777 you better upgrade to bigger seats

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

Second standby adventure of the day got longer as inbound flight was late.

You had us leaving from Dallas...we were on flight from Houston to Amsterdam

The bag service

The flight delays

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.

The schedule was not good and I was needed to take later flight than I ordered.

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

would not accept my confirm check in on line

Your flight always delay. Suck!!

The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)

Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!

The transit lounges at the new Seoul terminal are outstanding.

Flight crew from Geneva was nice

The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight.

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

Everything

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight

Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight

The bag service

The flight delays

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.