Daily cleaning, installation of cabin HEPA filters on flights from Graz to Oregon
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All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
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Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
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All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
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Scores according to KAYAK customer reviews
Cons: "Nada, I slept through this leg and the staff let me be."
Pros: "Food was really hot & good customer service"
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Pros: "Crew was great. Peppy and kind."
Cons: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Cons: "70’ late on a 45’ flight"
Cons: "On time"
Pros: "Loved the crew from Zurich to sf. Amazing service"
Pros: "Everything was just dandy!"
Cons: "Need more movies to choose from."
Cons: "Crew was rude and slow"
Pros: "Reliable, modern cabin, nice crew"
Cons: "Some more music choices would be nice"
Cons: "Food selection was a bit short"
Pros: "Nice crew, lot of space"
Cons: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Cons: "plan was late for any reasons...."
Cons: "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."
Cons: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Pros: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Pros: "I was flying business class so staff, food, etc was excellent"
Cons: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Pros: "Absolutely amazing transatlantic flight with Swiss as always"
Pros: "Dry. I’ve food and really felt pampered"
Cons: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"
Pros: "On time; everyone friendly and helpful."
Pros: "Basically the worst flight ever"
Cons: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Pros: "Overall excellent. Full professional and caring staff and company."
Pros: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Cons: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Pros: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Cons: "Boarding was later than initially said and I did not know why"
Pros: "Very well organized company beginning with the website, check in, boarding and the flight."
Pros: "The food was good and the crew was nice."
Cons: "No entertainment offered and the seats were cramped."
Pros: "Food, entertainment, on time, excellent flight"
Cons: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"
Pros: "EXCELLENT LEG ROOM"
Pros: "The crew was entertaining and pleasant. The flight was short and easy."
Pros: "Nice, clean and modern airplane with great service"
Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
Pros: "Crew is great and took great care of us. Flight was on time and that is always a plus."
Cons: "No entertainment on this plane, which is okay. But even the magazine is pretty lame. Food was ok, although not particularly substantial."
Pros: "Helpful staff"
Cons: "I was uncomfortable with the space"
Pros: "Courtesy of crew."
Pros: "Excellent food - 5 star restaurant quality. Great service - always aims to please."
Cons: "IFE with very few options. Boarding aircraft with Bus - horrible."
Pros: "On time"
Cons: "Seating was very tight, confining."
Cons: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Pros: "Attentive crew"
Cons: "Long wait for baggage at destination"
Pros: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Cons: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Pros: "Service was great --"
Cons: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Pros: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Cons: "We didn't had entertainment"
Pros: "Good people."
Cons: "Bad food."
Pros: "That I was going to Florence."
Cons: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Cons: "Never flying with Delta again"
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Cons: "Vegan options"
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Seat assignment with Economy ticket."
Pros: "The best"
Cons: "Again the boarding process took forever"
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Crew ok . Seat not so comfy"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "Severe delay"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Good drinks and movie selection"
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Pros: "on time"
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Cons: "Need more legroom"
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "Delay due to strike"
Pros: "Everything works and quick to get to destination."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Excellent crew, good food & movie selection."
Pros: "Great airline"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Travelled business class and was ace experience"
Pros: "Crew were great"
Cons: "Too hot inside the aircraft"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "There was no wifi on flight"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Cons: "Larger meals."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Easy to board and easy flight."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "The movie selection did not seem extremely varied."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "Helpful and smiling cabin crew."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Flight was on time and quick and comfortable"
Pros: "Great crew service. Among the best ever."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Would've been better if Air Canada had not downgraded the land to a propeller plane!"
Cons: "Good food. Best airline I’ve traveled besides Southwest. First international flight and the crew was so nice and professional!"
Pros: "The flight itself was fine and the crew was excellent. The boarding process was efficient."
Cons: "My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice."
Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
Cons: "We had a two hour delay. First the aircraft was late. Then it needed repair and another aircraft had to be brought up. After a 10 flight from Frankfurt and a 3 hour layover in Vancouver, I was not a happy camper!"
Pros: "Crew was helpful in answering questions"
Cons: "The only food served was a pay option only."
Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Pros: "90 minutes"
Cons: "90 minutes"
Pros: "Flight was mercifully short."
Cons: "Air Canada canceled other short haul flights and jammed the overflow passengers onto our flight which resulted in our flight being late and overcrowded. Passengers that came from the canceled flight complained that this wasn't the first time Air Canada had done this."
Pros: "Airfare is very reasonable. Food on the planes are average. Service is average."
Cons: "Flight was delayed from Vancouver to Portland"
Pros: "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
Pros: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Cons: "No complimentary snack on a five-hour flight. Food was available for fee. Entertainment movie/TV programming was limited (not live television)."
Cons: "Because of the delayed flight out of Lisbon I missed this flight and was rerouted to Vancouver. I had to go through customs and re enter the airport going through security to board the Vancouver fligh. Slept in a hotel for four hours, paid for by Air Canada, went back to the airport through security again and flew to Portland."
Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
Cons: "I did not make this flight. Instead was re-routed and spent 12 hours overnight in the Vancouver airport before getting to fly to Portland, without my luggage that was left behind in Toronto."
Cons: "I was held back for 'random' security check. Security lost my boarding pass and didn't care. Only found it because my friend asked them to check a table where they had put it. They didn't apologize for any inconvenience and instead security chief kept asking more questions. Truly atrocious customer service."
Pros: "Pleasant crew"
Cons: "ONE bathroom for all of economy Had to buy even smallest snacks Poor overhead bin space"
Cons: "No luggage"
Cons: "There was one announcement about preboarding and none after that -- only one announcement about delay of 20 minutes but we were more than an Hour late boarding. That was 1st impression. Then, when we got on the plane, it was very old so made me worry about safety."
Cons: "The entertainment system was broken on this flight."
Pros: "Good price for flight ticket"
Cons: "Customs detained my girlfriend and I for an hour causing us to supposedly miss our flight. We spoke to a Air Canada Rep and they told us our flight had left and they couldn't hold it for us. That is fine but they said they would not provide us with a hotel for missing this. Ok that is there policy but we ran to the terminal E95, for our Flight to Portland which had actually had not left and they were actually holding it for another person. So Air Canada lied about our flight leaving and that there was not another one till the next day. Overall I will never go to this airport nor will I use Air Canada ever again."
Cons: "The flight attendants were jerks. Why can't I listen to my headphones before takeoff? Because of the safety speech? Are deaf people not allowed to fly? I was asked to take my headphones off during the safety speech, which I did. I put them back on after the speech and was yelled at. The lady in front of me had a dog. The lady across from me was talking on her cell phone. And the kids behind me were playing games on their iPad with no headphones and the sound on. No one said anything to them. Screw this airline."
Cons: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Pros: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."
Pros: "It got me home."
Cons: "One of the attendants yelled at anyone who needed to use the bathroom whenever the seatbelt sign was on. Understandable when the plane was actually experiencing turbulence but most of the time it was a smooth flight. Know there are regulations concerning this but I feel she could have been a bit nicer in her tone. Thankfully there was an empty seat just outside the toilet so that I could sit but anyone who arrived after me was told to return to their seat. When nature calls, sometimes it's impossible to walk very far."
Pros: "Staff was courteous and tried to get people with large luggage to check it."
Cons: "It took forever to load as people carried on huge bags that wouldn't fit in the overhead bins or under the seats. It took an extremely long time to get through American customs, and they were very rude, not caring if people missed connecting flights. They wouldn't add workers. Some almost missed the flight. P"
Cons: "I needed to sleep ( it was 1:00 am in the city I originated from) and in the smaller plane the seats barely reclined and it was hard to get comfortable, let alone sleep."
Pros: "I was last on the plane. The crew was welcoming."
Cons: "Not very clean bathroom. Not unusual for airplanes."
Cons: "To small of plane."
Cons: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
Cons: "My flight from Milan was 1 1/2 hr late but before landing it was announced that our seats on the connecting flight was "protected". I got to my gate 40 min. before takeoff (it was 15 min. delayed). Upon boarding I was told my seat was given away. They assumed I would miss my flight. I had to wait another 4 hr. to board a flight to Vancouver BC leaving 11pm. I had to go to a hotel at 2 am and take a 8:50 am flight to PDX. Before boarding I was again stopped because my ticket didn't have the proper security stamp. The agent there was extremely rude and condescending. This was a terrible experience!"
Pros: "Price and crew were good. comfortable enough."
Cons: "No decent place to eat in the airport and no food options on the flight.Also it was an hour delayed."
Pros: "Nothing in particular. We got here safely. That's good."
Cons: "1 bathroom for long flight. Ridiculous. Very tight and uncomfortable seats. No pillows, blankets, food and drink service only 1 time in long flight and all food is purchased. Basically, an exercise in human torture for 5+ hours. Should not be permissible to treat people this way."
Pros: "Staff VERY professional. Very easy to use food voucher."
Cons: "Mechanical Issues. Made to wait 4 hours for alternative plane."
Pros: "I'm glad Air Canada took appropriate precautions to ensure our safety, however..."
Cons: "On the flight from Portland to Vancouver, someone was allowed to board the plane and then leave, with no explanation, no accompaniment, and no way of contacting him. Consequently, our flight was delayed 3 hours while police and bomb squads checked the plane and all the baggage. Why was this person allowed to disembark in the first place? This occurred during boarding, so there should have been attendants there to stop him or at least ask him where he was going. And once he did disembark, why was no one able to track where he went? Seems like an odd security breach and, ultimately, a huge inconvenience for the passengers who remained on the plane."
Pros: "- On-time departure, attentive staff and good selection of entertainment to pass 5 hours of travel time - Love the pre-boarding for families with kids - Good overheard space for carry-on bags - flight was not way overbooked and no one had to scramble for space"
Cons: "- Narrow leg room - relaxing in the economy class was challenging (but not surprising experience)"
Pros: "Wow these guys balance MANY flight changes and seat changes with professional and humor that all the passengers appreciated"
Pros: "Air Canada worked hard to get people where they needed to be but security was somewhat difficult although understandable"
Pros: "The only thing I liked is the fact that I arrived safely at my destination."
Cons: "I did not like the three house delay in Toronto. And, of course, we were always told, it will be just a few more minutes each time so for three hours we were stuck, milling around @ the gate.....well actually between two gates because they kept changing gates.......waiting for the flight. If I'd know it was going to be 3 hours, I would have maybe gotten some food and wandered away to find a place that had a spot to sit. Instead, standing on one foot and then the other, hungry for three house while Air Canada got their #@%*# together and found a plane that actually functioned appropriately."
Cons: "The final leg of our travel boarded over 2 hours late. No compensation given for that. Two planes were declared not fly worthy-low confidence. While not Air Canada's responsibility, Toronto's Pearson Airport was awful. We went through many airports on our travels and this stood out as the worst. Constant security checks that seemed unnecessary. Poor line management. Not enough security/immigration kiosks. Very expensive food. During our 2+hour delay for boarding, we observed constant gate changes for other flights. Flight organization seems poor."
Pros: "That this flight had entertain system that was on broad. Did not have to down load or use your horrible app."
Cons: "You should provide food or snacks for flights over 2hours with no charge. We were only offered a drink. Some people do not carry credit cards to purchase items."
Pros: "Seats were comfortable and I was able to sleep for most of the flight."
Cons: "My flight was delayed several times and the gate was also changed. I recognize that safety is important, but passengers should be offered snacks when their flight is delayed for several hours."
Cons: "The pressurization of the cabin was very uncomfortable for me. I fly a lot and only notice this like one in 30 flights. I was very swollen after and felt the pressure during the flight."
Cons: "No viewing screens and fewer selections of movies from air canada app compared with selection from vancouver to tokyo. I don't know why our return trip was so different."
Cons: "Not even a pretzel with a soft drink or coffee. Also coffee was lukewarm."
Pros: "Seats were comfortable and could recline more than other planes. Had entertainment in the headrests."
Pros: "Again, I felt we had excellent service. It was a small plane and one steward, and she did everything!"
Pros: "Short, quick and convenient"
Pros: "It was alright, just not much entertainment on a small plane"
Cons: "No enough things to entertain me and the seats were somewhat uncomfortable"
Cons: "Better snacks ...maybe nuts"
Pros: "We had an issue with the baggage which h we were able to resolve quickly and easily and get some money back."
Pros: "Thanks for bringing us water when my husband needed to take some medication, some airlines won’t do that."
Cons: "Excessively busy at DIA, seemed under staffed, lines stretching across the airport."
Cons: "The boarding process"
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Pros: "Got me booked on Delta."
Cons: "Itenirary fell apart and had no good solution."
Cons: "The size of the seats"
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "We upgraded to 1st. Ontime departure and arrival."
Cons: "Waiting for bags."
Pros: "Delayed, rude staff"
Pros: "Not much"
Cons: "Uncomfortable seats, no leg room, no outlets for charging, only two restrooms for economy and no aboard carry on. It was overall very uncomfortable and unenjoyable. Alaska is much better"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Pros: "Great attitude and a genuine love of their job made pass / crew interactions very pleasant"
Cons: "United didn’t allow on-line check-in, wasting my time and theirs, forcing Basic Economy passengers to be checked in by a person. Won’t be flying United again."
Cons: "Poor services and customer support"
Pros: "Attentive Crew. Departed on time. Arrived 20min early."
Cons: "No power outlets. No USB outlets. Extremely poor Wi-Fi connectivity. Extremely poor Wi-Fi streaming."
Cons: "Delayed flights need to hold connecting flights and assist customers to the correct gate! Don't bother paying extra for Econo Plus....where do you store your bag that goes under the seat? Do you think the crew could help you? Probably not...."
Pros: "Without letting me know to a bad one where I had no empty seat next to me I looked to my original seat was given to someone else"
Cons: "Hot cabin"
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Pros: "Clean comfortable, friendly service"
Cons: "Again, seats are too close front to back."
Cons: "The boarding process is ridiculously slow. Why not load from the back row first? Then you wouldn't have 150 people behind one slowpoke. You could cut the boarding process time by 90%."
Pros: "The helpfulness of the representative at HNL."
Cons: "Last minute 17 hr "delay" Screwed out of an entire day in Hawaii. Dream vacation ruined. No car, no hotel, no time to see Honolulu. Awful."
Pros: "Good service = being on time. The bar is low these days I guess, I was so pleasantly surprised that BOTH of my flights on my roundtrip using UNITED had no delays. Thank you!"
Cons: "Not everyone got to check their luggage (I made it though, so personally I am happy, but it was a close call and I really didn't want to have to wait at baggage claim.)"
Cons: "Delayed by 6 hours"
Pros: "Getting home."
Pros: "Crew was good"
Cons: "The delay"
Pros: "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
Cons: "3 hours delayed... for reasons unknown"
Cons: "The gate agent was awful. Took my bag and caused me a great deal of pain. No flexibility to accommodate my severe back pain. The gate agent was inflexible and incredibly rude. I will never fly united again if I have the choice."
Pros: "Economy+ seats were very nice. Gates were close."
Cons: "Having content viewable on your app is fine, but finding out last minute that for some reason your device doesn't work with the system is annoying. There didn't seem to be any food or drink service, which was odd."
Pros: "Excellent as expected."
Pros: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Cons: "I can't think of anything really."
Pros: "Easy to print ticket, United employees readily available."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Cons: "It was delayed by 3 hrs"
Pros: "Boarding, economy plus"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Seats were fairly comfortable"
Cons: "Only one free snack option and I don't like ranch flavor. A bag of popped corn is $4"
Cons: "The seats didnt have a lot or room."
Cons: "Why does it take 45 minutes to board a plane? Way too long."
Pros: "3 seats shared by 2 psgngrs. Clear window."
Cons: "Couldn't give me a 1st class upgrade for NO reason??? I said "Please""
Airlines flying from Graz to Oregon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Graz to Oregon
Masks required on board, masks provided on flights from Graz to Oregon
Social distancing seating
Middle seats unavailable to book on flights from Graz to Oregon
Testing for antibodies, testing for symptoms for flights from Graz to Oregon
Waiving of change fees. Search flexible flights from Graz to Oregon