Okay considering we had weather delays which the Pilot notified us of immediately!
Generally on time departures and arrivals, clean planes, sky miles membership provides great benefits (complimentary upgrades, etc).
Flight from Fort Wayne to Atlanta was the smallest in terms of cabin space that I've ever seen. A carry on I've used for 20 years BARELY fit in overhead compartment. I'm 5'10" and felt very cramped. Not the best experience.
I am writing to express my dissatisfaction with the poor service and unprofessional staff we encountered when traveling with an infant. Our flight was delayed, and the gate staff failed to manage the boarding process appropriately. Due to incorrect, unavailable, or missing 'pink tag' stroller and car seat check-in procedures at the gate, we were forced to board last. Furthermore, the gate staff was rude and dismissive, causing significant distress to our infant. To make matters worse, one of our checked items—an infant sleeper/lounger—was returned to us broken. Given the unsafe handling of essential equipment and unprofessional treatment, I expect a prompt resolution regarding compensation for the damaged items.
We departed and landed early which was a nice surprise. The boarding process was slow.
N Everything was perfect from boarding to assistance to baggage in Tampa
Subpar. The seating on the plane is almost unbearable. We are literally touching and/or sitting on each other which is totally unacceptable and shameful. Pilots and crew was very accommodating and friendly.
The boarding was organized and informative but the plane was tight meaning that you were sitting on one another and extremely uncomfortable. It’s disappointing that can’t have common seating comfort on the plane.
Loved the crew! Sucks that we went from 1 hour and 8 minute layover to a 3 hour layover. But weather sucks like that.
I was told that they needed to check my bag at the gate and to pick it up at the gate in Richmond. No big deal. I know they can't control the weather, but we flew around RIC for 45 minutes to avoid the storm and were 25 minutes late leaving as well. Once we landed, we were told to go to baggage claim to pick up our luggage. I went to bathroom, paid for parking, and went to the assigned baggage claim location. United flight people came down with us as well. They got their luggage immediately. Next, South West people came down about 10 minutes later. They got their luggage next. We finally got our luggage around 30 minutes in waiting. Was not a wonderful experience. No reflection on Delta, but the ground crew was lousy at best.
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
The crew was generally professional. Though one of the crew members seemed to be easily annoyed, the others were fine and helpful. The green olives and almonds snack was really good. A great idea, and nice balance of tastes.
It as confusing with the connections and I almost missed my next flight because of the first delay with the first flight. United could have helped passengers go through immigration quicker rather than waiting with everyone else. The flight attendants were super friendly and lovely. The vegetarian food was awful- I did not finish. I would suggest they just do pasta next time
Flights were on time actually early service was good and crew cheerful
Every staff member was professional, friendly and courteous. The pizza twist was ok. It was warm but too much dough.
I had a terrible experience. My flight got delayed from Atlanta to Chicago on Monday April 6, 2026, and that led to me missing my next flight to Brussels. United Airlines didn’t provide me with any accommodation for shelter. I had to sleep at the airport in Chicago. The next flight I was put on didn’t leave until the evening hours of Tuesday 4/7/2026.
Boarding was again a "free for all". We were boarding group 4, and almost the entire plane was able to board before us. It's a shame that someone who follows the rules, gets the short end of the stick. Not fair.
Food and drink service was very low quality. The flight attendants in business class must have been short some staff. Service was sluggish and not much English was spoken
Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
The boarding process was straightforward. One pertinent observation regarding all boarding procedures is that if an individual requires assistance or possesses a special status and is part of preboarding, it is advisable to limit the number of passengers who can preboard with them, rather than the entire, sometimes large, companion groups. The seats are uncomfortable, and the entertainment options are significantly inferior compared to other airlines. During the snack service, I requested an additional bag of snacks, but my request was denied. Initially, the flight attendant agreed to my request.becoming a strange accurate moment. The flight duration was four hours.
The flight was officially delayed 3 times, and was actually later than that. Combined, it was a 3 hour delay, but there was no recognition (miles, voucher, etc). The crew seemed stressed. The captain sounded nervous in his announcements. The flight itself was smooth and uneventful.
The most uncomfortable seat i’ve ever had on a flight
Waiting area on top of stairs before Boarding the bus wasn’t great. Took a long time to load the bus to gate.
The real reason why the flying experience with Icelandair ---was mediocre was because of not being able to enter DC airspace yesterday evening. This obviously was out of your control and do realize this is a safety issue. I did notice---that everything was being done to get us to Washington Dulles and we did arrive at Dulles SAFELY with just a 4 hour delay. Thank you!
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
They wouldn’t check in my luggage even though I had one checked bag prepaid. So I took my bag to the gate and tried to check it in there and two employees scolded me for bringing a large bag to the gate. I told them I was trying to check it in and that it was prepaid, and they said they couldn’t guarantee that it would arrive at my destination but they finally let me drop it off when boarding the plane and pick it up right after exiting the plane. There was no food, and there was no entertainment.
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Again, we paid $ 328.00 for specific seats are were assigned those seats.
Never again. Terrible hospitality and human decency for an international flight. No food, no snacks, no beverages, blankets, pillows, limited entertainment. Tiny seats without any cushion and some do not even recline. I was shocked that they did not charge for seat belts. Never in my life have I witness asking for "spare change" for charity before landing on both legs of the flight. Icelandair can contribute on their own to said, so called, children's charity with the money saved from providing 3 centimeters of tea and water to hungry and dehydrated passengers.
Having been prepared for paying for everything on board other than water, coffee and tea the service was OK. Food and drink is expensive but the food was OK if limited in scope. Plane was clean and obviously well serviced. After complaining about having to walk in wind and rain to a get a bus to the airport the same thing happened at Portland. I’m sure you could get a terminal gate flight, complimentary food and drink for not much more money without traipsing through rain and slush in Reykjavik. Not bad but not great.
Everything was spectacular except the boarding. It was just a mob of people while all groups were called over the public address system.
The Britts are wonderful to fly with and the crew were very hospitable. Again, I really wish they had been able to retrieve my carryon bag from baggage claim before the flight so I could be in a less worrisome state of mind, but that's not on them. I completely understand. The window seats with the dimmable windows were very cool!
There was a delay for the San Francisco-London flight, but we were all informed via text and email. The staff was very friendly and nice and the food was good. I do recommend that the airline offer something without eggs or something vegan for the vegetarian meal option. A lot of Indians are lacto-vegetarian, while some could be allergic to eggs/dairy.
food options were terrible. for a 10-hour flight, there should be 2 decent meals. Also, flight attendants should come around with drinks more than just at the meals.
Smooth flight. The seats were comfortable but the reclining mechanism didn't work very well. My wife's seat required the flight attendant to push the seat forward while she pushed the button. The leg support didn't want to return to its home under the seat. I ordered the diabetic meal which was full of carbs. It was low in sugar but carbs turn into sugar so was it really diabetic? Overall the flight was pleasant, long but pleasant.
Crew were nice, food was good. Boarding was horrendous. We were driven around the airport in a bus forced to climb a long flight of very steep stairs with no adequate handrails to board the plane . In many many years of flying to the US I have never been required to do this . There was no assistance for those needing help getting up the stairs to the plane. A fellow passenger helped me. No idea how other elderly, physically limited passengers or those with young children managed . It was a full flight with crowds trying to get up the stairs. It was an accident waiting to happen.
Horrible, the plane is just old and junky...Filthy restroom, seat was as hard as rock. The food, mystery side dish, inedible..geez..just Horrible. Never flying BA again
We paid for Business Class seats, but system did not have us and they were not available.
the service on Business class should be improved to be at par with industry leaders like Cathay Pacific and Singapore AIrlines. A lot of room for improvement.
I paid for a very expensive Business Class seat to and from Cairo Egypt from Charleston SC. There was partnership from states to London using American Airlines. That leg was amazing. The British Airlines leg was a joke. They used the standard no leg room 3 by 3 seats. A tray was put on the middle seat. The trip was 5 hours, from London to Cairo, thus my BC purchase. There was no screen proving tv/movie options, only a small device plug. The fold down tray and the bag of peanuts were typical of normal short run flying. The one toilet was located in the galley. We all got to know each other well. This was my first and last trip with British Airlines. I now understand why they would NEVER give me a seat chart so that I could make a selection.prior to departure. It honestly would not have made a difference, there were less than 50% of occupied seats. Apparently everyone got the memo but me. I have never felt so cheated as with that trip, got to so another going back to London, yeah. I will be sending a letter to customer service and asking for a refund. I will be photos comparing the two BC legs. OH, one more thing. The FC ticket holders got bulkhead and exit row seats. I know they had to be thrilled
