The Delta crew were very snotty towards the customers. It was awkward and uncalled for.
Pros: "Muy buen servicio y puntualidad"
Cons: "everything, never flying with delta again"
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Cons: "Brighter, kinder and nicer faces."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to be done about that."
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Early leaving gate - early arrival"
Cons: "Flight was a little late."
Pros: "Always Veg Meal for All"
Cons: "N A"
Cons: "We actually skipped this flight because the layover in Minneapolis was a full 5 hours, and it saved us time to have a relative pick us up and drive to Rochester, so we forfeited the price of the tickets."
Pros: "The crew was great and very friendly."
Cons: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Amazing crewkeep"
Cons: "Keep going"
Cons: "Stop being LATE!!!!"
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Pros: "Everything . Delta is one of the best"
Pros: "Crew was helpful and food was good."
Cons: "Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced."
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was nice and did the best they could"
Cons: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
Pros: "Everything was easy and smooth."
Pros: "On time. Great service. Good breakfasr"
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "I am a large person and was very happy to find that the seat belt fit easily and comfortably around me. That didn't happen with my next flight so thank you Delta. All crew members were very nice and pleasant. Amazing how pleasant they are after having to deal with so many people in a shift!!!"
Cons: "Attendant probably trying to be funny"
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "quick trip, no problems"
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Pros: "NOTHING AT ALL!!!!"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Pros: "Delta gave me a free rum. It helped. We arrived on time. Thank you."
Cons: "I am not sure why, but this was one of the most chaotic boardings I have ever witnessed in all my years of flying. 5 hours in a middle seat that did not recline. Need I say more? Cold tasteless chicken sandwich a a stale muffin for breakfast."
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Was on time, in fact early. Boarding was smooth"
Cons: "The CRJ is just very small. No room in the overheads, no room below. Seat didn't recline, all average carryons have to be gate checked, the usual. Well it still beats driving!"
Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"
The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though.
Pros: "Spacious seats"
Pros: "Boarding was quick and efficient."
Cons: "A traveler took his mask off on the plane and no one said anything to him."
Cons: "The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked."
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Pros: "Boarding was fast and efficient"
Cons: "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."
Cons: "Super crowded boarding area in DCA. Hurried to board, then sat at the gate for 15 minutes after door closed with no mention of being delayed or why we were sitting there. Finally found out the fueling paperwork was missing. This was after being forced to gate check bag in group 6 (and 7,8,9) Then luggage offload in Charlotte took forever, and then was on the wrong belt. Baggage staff in CLT were clueless."
Pros: "Everything was seamless."
Cons: "AC was way too cold"
Cons: "Everything was fine"
Pros: "the flight departure on time"
Cons: "the service in the plane is poor"
Cons: "Left on time, arrived ahead of time. No turbulence."
Cons: "Flight delays twice coming out of Augusta. Barely made connection otherwise flight was ok"
Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Pros: "miserable. Flight."
Cons: "Weather related, mostly, so not AA’s fault"
Pros: "great trip and crew"
Cons: "Bussed from Green Bay to Chicago."
Cons: "the seat space just to tight not any leg room on long flight"
Pros: "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
Pros: "Friendly staff great pilots we got up and down safely...."
Cons: "No time to grab lunch all I had was pretzels do you"
Cons: "The plane was small, it was not that comfortable"
Pros: "Very nice crew. The flight attendants were very patient and efficient. Flight was very smooth and surprisingly not overcrowded. For the first time, in a long time, when getting off of the plane it was very organized and not everyone rushing and pushing to get off. Everyone followed suit and did row by row, and no one pushing or shoving which is always nice."
Cons: "The only this I would suggest is that on a longer flight you should offer better deals on food/snacks."
Pros: "Nothing special about the flight it went smoothly and that's good."
Cons: "Peanuts not offered as a snack and the snack packs are over priced"
Cons: "We were asked to board then had to sit for an hour while they did system checks in the heat. The air conditioning was not working, they didn't offer us anything to drink.... it could have been handled differently. Why didn't they just leave us in the terminal until everything was ready for us?"
Cons: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
Cons: "Indian vegetarian rice uncooked vegetables cold inedible when asked about different food no protein no vegetables Please have better food more options for vegetarian"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Cons: "Lack of communication from the crew on the delay."
Pros: "Only 30 minutes or so to ORD from GRB Paid with AA points at 7,500 miles each way for a weekend in Chicago"
Cons: "Airline refused to honor ticket purchased through vayama. Kayak. American seems to be in some kind of work slowdown and they tried to make as many people as possible miss their flights. It was awful. I will never fly american again. Awful."
Pros: "Provided overnight hotel for cancelled flight"
Cons: "Cancelled two flight connections to Austin from Phoenix."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
Pros: "Aircraft, cabin service, food and entertainment was excellent. Although I booked on BA, the flight was operated by AA. Next time I'll be booking on AA directly. AA services far surpassed BA."
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "My Unit did not work. The crew tried to fix it but couldn't"
Cons: "I was unable to use my entertainment unit, computer:tv"
Pros: "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
Cons: "No entertainment options, I'm assuming because of short flight. No tvs."
Pros: "It took off on time and life was good."
Pros: "No vouchers were given out to customers"
Cons: "Delayed flights"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Cons: "Delayed flight for 2.5 hours."