More food choices to purchase. Otherwise everything else was perfect
Flight departed and arrived on time. Shocking as this has never happened with Delta! We were thrilled and hope it happens again next trip! Atlanta seems to be the worst place we have to fly in and out of as there is always a delay. I never plan a trip with less than a 90 min layover there because of their issues so this was a treat!
Comfortable seating and very smooth service.
Very smooth and easy checking in and nice crews and great roomy seat.
The crew in first class were excellent the food was subpar, they are attainment continue to fail and they had a very hard time getting it to work, let’s seats were comfortable and again, flight attendant in first class today very good job of trying her best
Delta is excellent. People need to stop complaining.
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Pros: "Don’t go overboard"
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "Delta is wonderful! Helpful and on time."
Cons: "First class almost always guarantees a much better experience!"
Cons: "Overall, a good short flight."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Cons: "Late boarding. Slow de-boarding."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "Quick, efficient, affordable!"
Pros: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Cons: "Forced on later flight."
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "Quick boarding, clean plane, good entertainment system."
Cons: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Pros: "Plane nice and comfortable"
Pros: "On time service &no damaged luggage!"
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
Pros: "Friendly, hard working flight crew"
Cons: "Flight delayed 2.5 hours. Not necessarily their fault, but they rarely communicated why or what to expect. Despite signing up for SMS notifications, I'd find out from Kayak more than I did from Delta."
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Cons: "Flight from LAX to SAN was good once we got across the airport from Westjet terminal to the Delta terminal. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Late as usual and not being able to take my carry-on on board and having to check it.
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
I liked the direct flight from ORD-RSW. The plane was relatively new, clean, and in good shape. I didn’t like the two hour delay or the waiting an hour after we landed for my checked luggage. After a scheduled landing of 7:50 PM we didn’t head to our car until after 11 PM.
This American Airlines strike is wack. Our flight was delayed 2 hours because the flight crew didn’t show up. Extremely disappointing.
Cons: "No snacks even for 1st class."
Pros: "Great flight, great crew, comfortable seats, good entertainment. I LOVE the AA 787s"
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Cons: "seating, food, entertainment, boarding"
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Pros: "Comfortable seats"
Cons: "Caterer was late causing plane to be 45 min late taking off. All so first class could eat while we're had pretzels"
Pros: "On times and good service - half-empty plane."
Cons: "No delay Ability to connect wireless headphones"
Pros: "Crew was cordial. Pilot did treat during some rough turbulence."
Cons: "Late boarding, narrow seats"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Cons: "More seat room side to side"
Pros: "Crew was not friendly and gathered in the rear galley complaining about their job and customers. The seat was not comfortable at all."
Cons: "If we were able to have made the flight"
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Pros: "Did not experience food or entertainment"
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Cons: "Great flight on time no issues"
Pros: "I like everything ."
Pros: "Ease of travel. Seamless boarding process."
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Pros: "Loved entertainment system need bring wireless headset however they will handout some later in flight."
Cons: "Seats were leather didn't let back air out."
Pros: "Everything was excellent"
Pros: "No entertainment nothing"
Pros: "The flight was tip top and the flight attendants made all the difference! Going out of the way to brew fresh coffee!! Huge"
Pros: "They were able to arrange for a seat for my daughter who was technically a lap child. The crew were courteous and helpful. The flight arrived early."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Cons: "Not good movie available"
Cons: "Read my review of my denver to dallas amd youll understand.."
Cons: "The flight being delayed & then cancelled at the last second"
Pros: "AA is stepping there game up when it comes to entertainment. Newer planes have power surges, consistent wifi, and screens in the back of each seat loaded with games and movies."
Cons: "My flight was delayed prolonging my trip. Customer service was terrible. And, when I got to my final destination my checked luggage wasn't there. It took them over 24 hours to locate and return my luggage."
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Pros: "Love PTO, always efficient."
Pros: "I love landing in Long Beacg."
Pros: "The hostess was friendly and helpful. She made the trip pleasant."
Cons: "We arrived at the airport early, as suggested. The plane was over an hour late in arriving. Then it was announced that there was a maintenance problem and that there would be further delay. An hour later they were still waiting for maintenance to arrive. (I know that Greensboro airport is not O'hare, but it is not Dogpatch,either!) A large airline like AA should adequate personnel. After about two hours they arrived and the word given to us was that it would take about 30 minutes to resolve the problem. Finally, at 5:00 pm the 1:30 pm. flight was cancelled. They put us on a flight leaving 9:25 am the next day, and we were on our own until then. That flight left on time, and my comment about the hostess was, of course about that flight. I will consider all of the other options available before risking flying AA again."
Cons: "Uncomfortable seats rude crew"
Cons: "Grumpy crew, filthy plane! Honestly there was mold on the ceiling and dirty residue all over the place. Absolutely disgusting! If I ever encounter another A.A. flight this bad, I will never fly their airline again... I've seen cleaner public busses!"
They could of announce when the were boarding. I did not like how the announcement all ran together.
Cons: "Better entertainment options. Wasn't prepared for using my own device and I didn't have Bluetooth headsets."
Cons: "Wifi didn’t work entire flight even though I had paid for it ahead of time"
Pros: "Great crew. Fast and easy boarding."
Pros: "The flight attendant in business class was awesome!"
Cons: "two hours late. No info. No recompense. It was a very long day."
Cons: "Choices of TV selection"
Pros: "Seat was comfortable but paid up for extra leg room"
Pros: "Smooth flight, excellent cabin service, arrival in Ft. Myers was early"
Pros: "Enjoy the United apps free movies"
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."
Pros: "No delay, not crowded"
Pros: "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
Cons: "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."
Pros: "On time, smooth flight"
Cons: "I will not pay extra to access any in-flight entertainment on a flight. I prefer Air Canada's free in-flight screen access wirh unlimited movies available."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Flight crew didn't seem very friendly"
Pros: "Snacks were stale"
Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
Cons: "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"
Pros: "They allowed us to watch movies on our phones for free."
Cons: "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."
Cons: "We were delayed a bit by the plane arriving into Chicago late but the pilot did a good job trying to make up some time in the air."
Cons: "Never gave me the option to select seat."
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Cons: "Flight was canceled"
Pros: "Prompt departures, pleasant staff clean plane"
Pros: "Price was fair"
Cons: "Bathroom was nasty"
Pros: "The flight was very smooth and on time"
Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"
Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."
Pros: "Nice and smooth flight"
Cons: "No free entertainment and paid checked baggage but at reasonable cost"
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"
Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"
Pros: "The seating was very good and so was the flight"
Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."
Cons: "Flight was delayed 3 hours due to mechanical issues. The AC was not working but they had us sit in the plane for an hour in the heat while they tried to fix it. Then finally had us deplane to wait for replacement plane. Not that the employees weren't polite and courteous because they were, but the last time I had a delay like that the airline gave everyone vouchers for $100 off next flight they booked. Your company let us watch TV for free. Hardly comparable!"
Pros: "The crew was so pleasant and the plane was very clean"
Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."
Pros: "On Time, polite smiling crew, happy passengers, overall excellent."
Pros: "It was pretty easy to board etc. Crew was attentive."
Cons: "Very , very tight . Very loud in cabin"